Bose QuietComfort 45 English Owners Guide Support - Page 36

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with your headphones: • Check the state of the status light (see page 29). • Charge the battery (see page 28). • Increase the volume on your headphones, mobile device, and music app. • Try connecting another mobile device (see page 25). If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact OTHER SOLUTIONS SYMPTOM Headphones don't power on SOLUTION Charge the battery. Headphones don't connect with your mobile device Disconnect the back-up audio cable. Disconnect the USB charging cable. On your mobile device: Disable the Bluetooth feature and then re-enable. Delete your Bose ­QuietComfort 45 headphones from the ­Bluetooth list on your ­device. Connect again. Move your mobile device closer to the headphones and away from any interference or obstructions. Visit worldwide.Bose.com/Support/QC45 to see how-to videos. Clear the connected devices list (see page 26) and connect again. Battery won't charge Secure the ends of the USB charging cable. Try another charging source. If your headphones have been exposed to high or low ­temperatures, let the headphones return to room temperature and try charging again. | 3 6 E N G