Bose Smart Soundbar 600 English Owners Guide - Page 47

SYMPTOM, SOLUTION, Bose Music app - dolby atmos

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TROUBLESHOOTING SYMPTOM Soundbar doesn't power off SOLUTION The soundbar may be in network standby mode. On the remote, press the Power button I to wake the soundbar. Press I again to power off the soundbar. Audio isn't playing in Dolby Atmos Make sure the soundbar is connected to your TV's HDMI eARC or ARC port. Check the Bose Music app Now Playing screen to make sure the audio is streaming in Dolby Atmos. If it's not streaming in Dolby Atmos, make sure the advanced audio settings of your TV is allowing Dolby Atmos to pass through to the soundbar. Refer to your TV owner's guide. Remote is inconsistent or doesn't work Replace the battery (see page 43). Make sure the remote is within operating range (20 ft or 6 m) of the soundbar. Make sure there are no obstructions between the remote and the soundbar. Bose Music app doesn't work on mobile device Make sure your mobile device is compatible with the Bose Music app and meets minimum system ­requirements. For more ­information, refer to the app store on your mobile device. Uninstall the Bose Music app on your mobile device then reinstall the app (see page 19). Soundbar isn't visible to add to a­nother Bose account Make sure sharing is enabled on your soundbar using the Bose Music app. Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. Soundbar and source don't power on/off Press the Power button I to power on/off the source. simultaneously | 4 7 E N G

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47
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ENG
TROUBLESHOOTING
SYMPTOM
SOLUTION
Soundbar doesn’t
power off
The soundbar may be in network standby mode. On the remote,
press the Power button
I
to wake the soundbar. Press
I
again to
power off the soundbar.
Audio isn’t playing in
Dolby Atmos
Make sure the soundbar is connected to your TV’s HDMI eARC or
ARC port.
Check the Bose Music app Now Playing screen to make sure
the audio is streaming in Dolby Atmos. If it’s not streaming in Dolby
Atmos, make sure the advanced audio settings of your TV is allowing
Dolby Atmos to pass through to the soundbar. Refer to your TV
owner’s guide.
Remote is
inconsistent or
doesn’t work
Replace the battery (see page 43).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Bose Music app
doesn’t work on
mobile device
Make sure your mobile device is compatible with the Bose Music app
and meets minimum system requirements. For more information,
refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 19).
Soundbar isn’t visible
to add to another
Bose account
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.
Soundbar and source
don’t power on/off
simultaneously
Press the Power button
I
to power on/off the source.