Bose Solo 15 TV Sound Owner's guide - Page 29

Troubleshooting

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Troubleshooting Care and Maintenance Problem TV base is too large to place on the system No power No sound What to do • Place the sound system in another location such as on an open shelf under the TV. • If possible, mount your TV on the wall above the sound system. • Make sure the power cord is securely connected on both ends. • Make sure the power cord is plugged into a live AC (mains) outlet. If the outlet is controlled by a switch, make sure the switch is in the ON position or test the outlet using a lamp. • Reset the system: Unplug the power cord for at least one minute. Plug the power in again and listen for the system to emit two tones confirming it has power. • Make sure the Solo system is not muted. • Increase the volume. • Turn off all devices connected to the Solo system except the one you want to hear. • Make sure the audio cable is plugged into a connector on your TV labelled Audio Output or Audio OUT, not Audio Input or Audio IN. • Make sure all cable connections are correct and secure on the Solo system, TV, and other connected sources. If using an optical cable, refer to page 12 for important instructions. • Check that the correct TV input is selected. • Check that your TV's audio output is enabled. See your TV owner's guide for information. • If the sound system is connected to a TV output labelled VARIABLE (VAR), make sure the TV internal speakers are turned off, the TV volume is turned up, and the TV is not muted. • You may need to use an alternate connection. Refer to page 17. • If connecting through a TV headphones output, increase your TV volume to the maximum limit. • If connecting to two devices, ensure that you are not using an optical cable and coaxial cable. • Unplug the system's power cord from the AC (mains) outlet for one minute. • Reset the system: Unplug the power cord for at least one minute. Plug the power in again and listen for the system to emit two tones confirming it has power. English - 29

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Care and Maintenance
English - 29
Troubleshooting
Problem
What to do
TV base is too
large to place on
the system
•
Place the sound system in another location such as on an open shelf
under the TV.
•
If possible, mount your TV on the wall above the sound system.
No power
•
Make sure the power cord is securely connected on both ends.
•
Make sure the power cord is plugged into a live AC (mains) outlet. If
the outlet is controlled by a switch, make sure the switch is in the ON
position or test the outlet using a lamp.
•
Reset the system: Unplug the power cord for at least one minute.
Plug the power in again and listen for the system to emit two tones
confirming it has power.
No sound
•
Make sure the Solo system is not muted.
•
Increase the volume.
•
Turn off all devices connected to the Solo system except the one you
want to hear.
•
Make sure the audio cable is plugged into a connector on your TV
labelled
Audio Output
or
Audio OUT
, not Audio Input or
Audio IN.
•
Make sure all cable connections are correct and secure on the Solo
system, TV, and other connected sources. If using an optical cable,
refer to page 12 for important instructions.
•
Check that the correct TV input is selected.
•
Check that your TV’s audio output is enabled. See your TV owner’s
guide for information.
•
If the sound system is connected to a TV output labelled
VARIABLE (VAR), make sure the TV internal speakers are turned off,
the TV volume is turned up, and the TV is not muted.
•
You may need to use an alternate connection. Refer to page 17.
•
If connecting through a TV headphones output, increase your TV
volume to the maximum limit.
•
If connecting to two devices, ensure that you are not using an optical
cable and coaxial cable.
•
Unplug the system’s power cord from the AC (mains) outlet for one
minute.
•
Reset the system: Unplug the power cord for at least one minute.
Plug the power in again and listen for the system to emit two tones
confirming it has power.