Bose SoundSport Free Wireless English Owners Guide - Page 34

TROUBLESHOOTING Symptom Charging case doesn't charge Solution • Check the case battery level by gently pressing the ­button on the front of the case (see page 22). If needed, charge the case with the supplied USB cable (see page 19). • Secure both ends of the USB cable. • If your charging case has been exposed to high or low temperatures, let the case return to room temperature and then try charging again. No sound • Press play on your mobile device to make sure the audio track is playing. • Place the headphones in the charging case to check the headphone charging status (see page 25). If needed, charge the headphones (see page 19). • Increase the volume on the headphones and mobile device. • Press the Bluetooth button to hear the c­ onnected mobile ­device. Make sure you are using the correct device. • Move your mobile device closer to the headphones (30 ft. or 9 m) and away from any interference or obstructions. • Use a different music source. • Connect a different mobile device (see page 30). No sound from one Place both earbuds in the charging case until they magnetically snap into earbud place, and the charging indicators blinks white. Then, remove earbuds. Poor sound quality StayHear®+ Sport tips falling off Find your lost earbuds • Make sure that both headphones fit securely in your ear (see page 17). • Use a different music source. • Try connecting another mobile device (see page 30). • Move your mobile device closer to the headphones (30 ft. or 9 m) and away from any interference or obstructions. • Clear any debris or wax buildup from the earbuds and headphone nozzles. • Make sure your headphones are connected over the correct Bluetooth ­profile: Stereo A2DP. Check your device's Bluetooth/audio settings menu to make sure the correct profile is selected. Securely attach the tips to the earbuds (see page 18). Use the Bose® Connect app to help locate your lost earbuds. Note: The Find My Buds setting must be enabled in the Bose Connect app before the earbuds are lost. 34 - ENGLISH