Bose SoundTrueon-ear Owner's guide - Page 10

Using the headphones Troubleshooting If you experience any trouble using your headphones, try the following troubleshooting instructions. If you still need help, contact Bose Customer Service. Problem No audio or audio in one earcup only Distorted bass What to do • Make sure both ends of the audio cable are firmly connected. • Try another audio device. • Make sure both ear cushions are firmly secured. Mis-shaped cushion Microphone is not picking up sound Phone not responding to button presses iPhone, iPod, or iPad not responding to remote • The high-density earcup foam will regain its shape after a few minutes in a neutral position. • Make sure that the headphone plug is securely connected to the headphone jack. • Make sure the microphone is not being blocked or covered. The microphone is located on the back of the Answer/End button. (You may notice the small opening for the microphone.) • Make sure that the headphone plug is securely connected to the headphone jack. • For multi-press functions: Vary speed of presses. • Full controls may not be available for some iPhone, iPod, and iPad models . Cleaning the headphones The headphones do not require scheduled cleaning. Should cleaning be necessary, simply wipe the outside surfaces with a soft cloth. Be sure the earcup ports are kept clear, and that no moisture is allowed to get inside the earcup. Replacement parts and accessories Accessories or replacement parts can be ordered through Bose Customer Service at http://global.Bose.com 10 - English