Bose Soundbar 500 English Owners Guide

Bose Soundbar 500 Manual

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  • Bose Soundbar 500 | English Owners Guide - Page 1
    SOUNDBAR 500
  • Bose Soundbar 500 | English Owners Guide - Page 2
    and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in storms or when unused for long periods of time. 13. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way, such as power
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    shock. This symbol on the product means there are important operating and maintenance instructions in this guide. Contains small parts which may be a choking hazard. Not suitable for , fire or the like). • Only use the following hardware to mount this product: Bose Soundbar Wall Bracket. |3 E N G
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    if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, W Wi-Fi®: Deactivate by pressing and holding the Bose Music and Skip Forward buttons on the remote simultaneously. Repeat to activate. Bluetooth®: Deactivate by clearing
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    Output power Average active efficiency Efficiency at low load (10%) No-load power consumption Bose Products B.V. 36037901 Gorslaan 60 1441 RG Purmerend The Netherlands DT24V-1.8C-DC 100V-240V , contact your local municipality, disposal service, or the shop where you bought this product. |5 E N G
  • Bose Soundbar 500 | English Owners Guide - Page 6
    REGULATORY INFORMATION Management Regulation for Low-power Radio-frequency Devices Article XII According to "Management Regulation for Low-power Radio-frequency Devices" without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting
  • Bose Soundbar 500 | English Owners Guide - Page 7
    and model numbers are located on the back of the soundbar. Serial number Model number Please keep your receipt with your owner's guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register Date of Manufacture: The eighth digit in the
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    setup process, you will be responsible for installing security updates that Bose service. ADAPTiQ, Bose, Bose Bass Module, Bose Music, Bose Soundbar, Bose Soundbar Universal Remote, Bose Soundbar Wall Bracket, Bose Surround Speakers, and Virtually Invisible are trademarks of Bose Corporation. Bose
  • Bose Soundbar 500 | English Owners Guide - Page 9
    -party software packages included as components of your Bose Soundbar 500 product: 1. On the remote, press and hold the Bluetooth button l and Skip backward button J for 5 seconds. 2. Connect a USB cable to the SERVICE connector on the back of the soundbar. 3. Connect the other end of the cable to
  • Bose Soundbar 500 | English Owners Guide - Page 10
    14 Wall mount the soundbar 15 POWER Connect the soundbar to power 16 Network standby...16 BOSE MUSIC APP SETUP Download the Bose Music app 17 EXISTING BOSE MUSIC APP USERS Add the soundbar to an existing account 18 Connect to a different Wi-Fi® network 18 ADAPTIQ AUDIO CALIBRATION Run ADAPTiQ
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    controls 28 Access your Google Assistant 29 Use your voice...29 Use the soundbar controls 30 Play music with your Google Assistant 31 Choose a default audio service 31 PRESET PERSONALIZATION Set a preset...32 Play a preset...33 BLUETOOTH® CONNECTIONS Connect a mobile device 34 Disconnect
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    42 CARE AND MAINTENANCE Install the remote batteries 43 Clean the soundbar...44 Replacement parts and accessories 44 Limited warranty...44 TROUBLESHOOTING Try these solutions first 45 Other solutions...45 Reset the soundbar...51 APPENDIX: SETUP REFERENCE Connection options...52 Connect the
  • Bose Soundbar 500 | English Owners Guide - Page 13
    WHAT'S IN THE CARTON CONTENTS Confirm that the following parts are included: Bose Soundbar 500 HDMI cable Power cord* Optical cable Power adapter ADAPTiQ headset Remote AAA Battery (2) *May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product
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    directly below (preferred) or above your TV with the grille facing into the room. • Place the soundbar on its rubber feet on a stable and level surface. For p­ roper ­support, both feet must be resting on the surface. Vibration can cause the s­ oundbar to move, ­particularly on smooth surfaces
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    Soundbar P lacement WALL MOUNT THE SOUNDBAR You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer. Visit: worldwide.Bose.com/Support/SB500 CAUTION: Do NOT use any other hardware to mount the soundbar. | 1 5 E N G
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    you have not pressed any buttons for 20 minutes. To wake the soundbar from network standby: • Play or resume audio using your mobile device or using the Bose Music app. • Talk to Amazon Alexa or your Google Assistant. • On the remote, press the Power I button, source button (see page 21) or ­preset
  • Bose Soundbar 500 | English Owners Guide - Page 17
    MUSIC APP SETUP The Bose Music app lets you set up and control the soundbar from your mobile d­ evice, such as a ­smartphone or tablet. Using the app, you can stream music, set and change presets, add music services, ­explore internet radio stations, configure Amazon Alexa or your Google Assistant
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    or add another network. 1. On the remote, press and hold the TV button O and Skip backward button J until the light bar glows amber. 2. On your mobile device, open your Wi-Fi settings. 3. Select Bose Soundbar 500. 4. Open the Bose Music app, and follow the app instructions. NOTE: If the app doesn
  • Bose Soundbar 500 | English Owners Guide - Page 19
    , run ADAPTiQ audio ­calibration again to ensure optimal sound quality. 1. In the Bose Music app, from the My Bose screen, select your soundbar. 2. Tap the soundbar image on the bottom-right corner of the screen. 3. Tap Settings > ADAPTiQ > Run Again. 4. Follow the app instructions. | 1 9 E N G
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    controls are located on the top of the soundbar and on the remote. NOTE: You can also control your soundbar using the Bose Music app. Microphone off button (see page 28) Action button (see page 28) Microphone off indicator (see page 39) Light bar (see page 38) VOICE
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    the Power button I on the remote. When powered on, the soundbar defaults to the last active source. Power button NOTES: • When you plug the soundbar into an AC (mains) outlet, the soundbar ­automatically powers on. • The first time the soundbar is powered on, the soundbar defaults to TV g source
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    Soundbar Controls Sources You can control your Bose Music presets and Bluetooth connections using your remote. To control a source, on the remote, press the button (Bose Music m or Bluetooth l) for the source you want to control. Bose Music button Bluetooth button | 2 2 E N G
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    Controls Presets The soundbar includes six presets that you can set to play audio from your favorite music services. Once set, you can access your music, at any time, with a simple touch of a button on the remote or using the Bose Music app. Preset buttons For more information about presets, see
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    Soundbar Controls Media playback and volume Skip backward Volume up Volume down Mute/Unmute Skip forward Play/Pause FUNCTION Play/Pause WHAT TO DO Press F. When
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    Refer to your third-party remote owner's guide or website for instructions. Once programmed, the third-party remote controls basic soundbar functions such as power on/off and volume. NOTE: Not all third-party remotes are compatible with the soundbar. The remote must support IR (infrared) signals in
  • Bose Soundbar 500 | English Owners Guide - Page 26
    can program your soundbar to quickly and Action button b (see page 30). NOTE: You can't set the soundbar to access Amazon Alexa and the Google Assistant at the same time. device and the soundbar are connected to the same Wi-Fi network. To set up your voice assistant, use the Bose Music app. You
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    check the weather, control smart home devices and more. Using Alexa on your soundbar is as simple as asking. Just ask or use the Action button b Amazon Alexa doesn't support all audio services. Play funk in the living room. NOTE: Make sure you say the speaker name you assigned in the Bose Music app.
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    The Action button b and Microphone off button n are used to control Alexa. They are located on the top of the soundbar. Microphone off button THINGS TO TRY Talk to Alexa Stop alarms and timers Stop Alexa Turn the microphone on/off WHAT TO DO Tap b then
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    ASSISTANT Get hands-free help from your Bose Soundbar 500, which now works with your Google Assistant so you can pause and play your favorite media using just your voice. For more information on what your Google Assistant can do, visit: https://support.google.com/assistant NOTE: The Google Assistant
  • Bose Soundbar 500 | English Owners Guide - Page 30
    control your Google Assistant. They are located on the top of the soundbar. Microphone off button THINGS TO TRY Talk to your Google Assistant Stop your request. For a list of things to try, visit: https://support.google.com/assistant Tap b. Tap b. Tap n. When the microphone is off, n
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    app prompts you to select a default audio service. When using your Google Assistant with Bose ­products, only ­Pandora and Spotify are supported default services. Although other audio services are listed as ­available during setup, they are not supported. For the best experience, choose Pandora or
  • Bose Soundbar 500 | English Owners Guide - Page 32
    PRESET PERSONALIZATION You can control presets using the Bose Music app or the remote. NOTE: You can't set presets in Bluetooth mode. SET A PRESET 1. Stream music using the Bose Music app. 2. On the remote, press the Bose Music button m. Bose Music button | 3 2 E N G
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    P reset P ersonalization 3. Press and hold a preset button until you hear a tone. Preset buttons PLAY A PRESET Once you personalize presets, press a preset button on the remote to play music. Preset buttons | 3 3 E N G
  • Bose Soundbar 500 | English Owners Guide - Page 34
    as smartphones, tablets, and laptop computers. Before you can stream music from a ­device, you must connect your device to the soundbar. CONNECT A MOBILE DEVICE 1. On the remote, press the Bluetooth button l. Bluetooth button The light bar pulses blue. 2. On your mobile device, turn on the Bluetooth
  • Bose Soundbar 500 | English Owners Guide - Page 35
    MOBILE DEVICE Use the Bose Music app to disconnect your mobile device. TIP: You can also use Bluetooth settings on your mobile device. Disabling the ­Bluetooth feature disconnects all other ­devices. RECONNECT A MOBILE DEVICE On the remote, press the Bluetooth button l. The soundbar tries to connect
  • Bose Soundbar 500 | English Owners Guide - Page 36
    a time. NOTE: You can play audio from only one device at a time. 1. On the remote, press and hold the Bluetooth button l. Bluetooth button The light bar pulses blue. 2. On your mobile device, select your soundbar from the device list. NOTE: Make sure the Bluetooth feature is enabled on your mobile
  • Bose Soundbar 500 | English Owners Guide - Page 37
    or multiple speakers. NOTES: • To use AirPlay 2, you need an Apple device running iOS 11.4 or later. • Your Apple device and soundbar must be connected to the same Wi-Fi network. • For more information about AirPlay, visit: https://www.apple.com/airplay STREAM AUDIO FROM THE CONTROL
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    bar NOTE: The light bar displays one status at a time of the selected source. WI-FI STATUS Shows the Wi-Fi connection status of the soundbar. LIGHT BAR ACTIVITY Pulsing white Solid white then fades to black SYSTEM STATE Connecting to Wi-Fi Connected to Wi-Fi BLUETOOTH STATUS Shows the
  • Bose Soundbar 500 | English Owners Guide - Page 39
    Soundbar Status VOICE ASSISTANT STATUS Shows the status of your voice assistant. LIGHT BAR ACTIVITY Off White light slides to the center then glows solid SYSTEM
  • Bose Soundbar 500 | English Owners Guide - Page 40
    to right Pulses amber four times Pulses red four times Solid red SYSTEM STATE Wi-Fi setup in progress Downloading update Updating soundbar Source error - refer to the Bose Music app Request is temporarily unavailable - try again later Soundbar error - contact Bose ­customer service | 4 0 E N G
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    A DVA N CED F EATUR ES UPDATE THE SOUNDBAR The soundbar updates automatically when connected to the Bose Music app and to your Wi-Fi network. DISABLE/ENABLE WI-FI CAPABILITY On the remote, press and hold the Bose Music button m and Skip forward button v until the light bar pulses white twice then
  • Bose Soundbar 500 | English Owners Guide - Page 42
    your soundbar. For more information, refer to your accessory owner's guide. • Bose Bass Module 500: worldwide.Bose.com/Support/BASS500 • Bose Bass Module 700: worldwide.Bose.com/Support/BASS700 • Acoustimass 300 bass module: global.Bose.com/Support/AM300 • Bose Surround Speakers: worldwide.Bose.com
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    BATTERIES 1. Slide open the battery compartment cover on the back of the remote. 2. Insert the two provided AAA (IEC-LR3) 1.5V batteries. Match the H and z symbols on the batteries with the H and z markings inside the compartment. 3. Slide the
  • Bose Soundbar 500 | English Owners Guide - Page 44
    through Bose customer service. Visit: worldwide.Bose.com/Support/SB500 LIMITED WARRANTY The soundbar is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty. To register your product, visit global.Bose.com/register for instructions. Failure
  • Bose Soundbar 500 | English Owners Guide - Page 45
    Place the soundbar according to the placement guidelines (see page 14). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com
  • Bose Soundbar 500 | English Owners Guide - Page 46
    . Refer to your bass module or surround speakers owner's guide for troubleshooting (see page 42). Make sure your bass module or surround speakers are compatible with the soundbar (see page 42). Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds
  • Bose Soundbar 500 | English Owners Guide - Page 47
    device, reduce the volume of that device. Adjust the bass level using the Bose Music app (see page 25). Power off your TV speakers. Refer to your TV owner's guide. Run ADAPTiQ audio calibration (see page 19). Soundbar doesn't play audio from the correct source or selects the incorrect source after
  • Bose Soundbar 500 | English Owners Guide - Page 48
    TROUBLESHOOTING SYMPTOM Soundbar doesn't ­connect to Wi-Fi network Soundbar doesn't ­connect to Bluetooth device Soundbar doesn't stream audio using AirPlay SOLUTION In the Bose Music app, select correct network name, and enter the network password (case-sensitive). Make sure the soundbar and your
  • Bose Soundbar 500 | English Owners Guide - Page 49
    your Google Assistant again. Choose Pandora or Spotify as your default audio service (see page 31. Make sure you use the same audio service account on the Bose Music app and Google Assistant app. Your Google Assistant may not support your request. New ­features are added periodically. For additional
  • Bose Soundbar 500 | English Owners Guide - Page 50
    results, use the Settings menu in the Google Assistant app. Make sure the preset has been set (see page 32). Preset doesn't respond Press the Bose Music button m to make sure the soundbar is in the correct source. | 5 0 E N G
  • Bose Soundbar 500 | English Owners Guide - Page 51
    T rRoOuUbBlLeEsShHoOoOtTiI NngG RESET THE SOUNDBAR Factory reset clears all source, volume, network and ADAPTiQ audio calibration ­settings from the soundbar and ­returns it to original factory settings. 1. On the remote, press and hold the Power button I and Skip forward button v for 5 seconds
  • Bose Soundbar 500 | English Owners Guide - Page 52
    APPENDIX: SETUP REFERENCE CONNECTION OPTIONS Connect the soundbar to your TV using one of the following connection options: Option 1 (preferred): HDMI eARC or ARC (Audio Return Channel) Option 2: Optical NOTE: The preferred option is to connect the soundbar to your TV's HMDI eARC or ARC connector
  • Bose Soundbar 500 | English Owners Guide - Page 53
    YOUR TV After choosing an audio cable, connect the soundbar to your TV. Option 1 (preferred): HDMI eARC or ARC 1. Insert one end of the HDMI cable into your TV's HDMI eARC or ARC connector, see page 54. 2. Insert the other end of the cable into the HDMI (ARC) connector on the ­soundbar. | 5 3 E N G
  • Bose Soundbar 500 | English Owners Guide - Page 54
    APPENDIX: SETUP REFERENCE Option 2: Optical If your TV doesn't have an HDMI eARC or ARC connector, use the optical cable to connect the soundbar to at the other end of the optical cable. 4. Align the plug with the soundbar's OPTICAL IN connector, and insert the plug carefully. NOTE: The connector has
  • Bose Soundbar 500 | English Owners Guide - Page 55
    to your TV owner's guide for more information. 1. Power on your TV. 2. If you are using a cable/satellite box or other secondary source: a. Power on this source. b. Select the appropriate TV input. 3. If the soundbar is not powered on, press the Power button I on the remote. You hear sound coming
  • Bose Soundbar 500 | English Owners Guide - Page 56
    ©2020 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM810604-0010 Rev. 06
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SOUNDBAR 500