Bose Soundbar 500 English Owners Guide - Page 46

T rRoOuUbBlLeEsShHoOoOtTiI NngG SYMPTOM Intermittent or no ­audio Soundbar doesn't ­connect to bass ­module or surround speakers SOLUTION If the sides of the light bar are pulsing, the soundbar is muted. Press the Mute/Unmute button A to unmute the soundbar. Make sure your mobile device is not muted. Increase the volume on the soundbar (see page 24) or your mobile device. Switch to a different source (see page 22). Play audio from a different application or music service. If the audio is from a Wi-Fi source, reset the router. Restart your mobile device. Make sure you're using a compatible Bluetooth mobile device. NOTE: You can't connect Bluetooth headphones to the soundbar. Make sure that the soundbar's HDMI cable is inserted into a ­connector on your TV labeled HDMI eARC or ARC (Audio Return Channel), not a standard HDMI connector. If your TV does not have an HDMI eARC or ARC connector, connect the soundbar using the optical cable (see page 54). If the soundbar is connected to your TV's HDMI eARC or ARC ­connector, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Disconnect the soundbar's HDMI cable from your TV's HDMI eARC or ARC connector and reconnect it. Insert the optical cable into a ­connector on your TV labeled Output or OUT, not Input or IN. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and firmly ­plug them into the AC (mains) outlet. Refer to your bass module or surround speakers owner's guide for troubleshooting (see page 42). Make sure your bass module or surround speakers are compatible with the soundbar (see page 42). Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and firmly ­plug them into the AC (mains) outlet. | 4 6 E N G