Bose Sport Earbuds English Owners Guide - Page 40

T rRoOuUbBlLeEsShHoOoOtTiI NngG SYMPTOM Eartips falling off Earbuds don't respond Earbuds don't respond to touch control Can't access Shortcut Voice prompt language isn't correct Not receiving call notifications SOLUTION Securely attach the eartips to the earbuds (see page 19). Place both earbuds in the charging case until they magnetically snap into place, and the status lights display charge status. Close and re-open the case. The earbud status lights display charge status (see page 29). Reboot the earbuds and charging case (see page 41). Make sure you're tapping the correct touch control surface (see page 22). Make sure your finger is making good contact with the touch control surface (see page 22). For multi-tap functions, vary the tap pressure. Make sure your hands are dry. If your hair is wet, make sure it isn't interfering with the touch surface. If wearing gloves, remove them before tapping the touch control surface. Disable in-ear detection features using the Bose Music app (see page 24). If the earbuds have been exposed to high or low temperatures, let the earbuds return to room temperature. Reboot the earbuds and charging case (see page 41). Make sure you have set a Shortcut using the Bose Music app (see page 25). Change the voice prompt language using the Bose Music app (see page 14). You can access this option from the Settings menu. Make sure voice prompts are enabled using the Bose Music app (see page 14). You can access this option from the Settings menu. | 4 0 E N G