Bose TV Speaker English Owners Guide - Page 38

T roubleshooting SYMPTOM Intermittent or no ­audio from speaker SOLUTION If the TV light or the Bluetooth light are pulsing, the speaker is ­muted. Press the Mute button A to unmute the speaker. Make sure your mobile device isn't muted. Increase the volume on the speaker (see page 22) or your mobile device. Switch to a different source (see page 23). Play audio from a different application or music service. Restart your mobile device. Make sure you're using a compatible Bluetooth mobile device. You can't connect Bluetooth headphones to the speaker. Make sure that the speaker's HDMI cable is inserted into a port on your TV labeled HDMI ARC (Audio Return Channel), not a standard HDMI port. If your TV doesn't have an HDMI ARC port, connect the speaker using an optical cable (see page 14). If the speaker is connected to your TV's HDMI ARC port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Power off your TV, disconnect the speaker's HDMI cable from your TV's HDMI ARC port and reconnect it. Power on your TV. Insert the optical cable into a port on your TV labeled Output or OUT, not Input or IN. Unplug the power cords for the speaker and optional bass module, wait 30 seconds, and ­plug them firmly into a live AC (mains) outlet. No audio from bass module Make sure your bass module is connected to power. Make sure the bass module is connected to the h port on the back of the speaker. Make sure your bass module is compatible with the speaker (see page 36). Adjust the bass level (see page 25). Switch to a different source (see page 23). | 3 8 E N G