Brother International MFC-7460DN Users Manual - English - Page 80
B Troubleshooting, Error and maintenance messages
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B Troubleshooting B Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message Access Denied Cartridge Error Comm.Error Connection Fail Cooling Down Wait for a while Cause Action The function you want to use is restricted by Secure Function Lock. Contact your administrator to check your Secure Function Lock Settings. The toner cartridge is not installed Pull out the drum unit and remove the toner properly. cartridge, then re-install the toner cartridge in the drum unit. Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. You tried to poll a fax machine Check the other fax machine's polling setup. that is not in Polled Waiting mode. The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning do one of the following: (For MFC-7360N and MFC-7460DN ) See Transferring your faxes or Fax Journal report on page 69 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. (For MFC-7860DW) Disconnect the machine from the AC power outlet for several minutes, then reconnect it. 64