Brother International MFC-8950DWT Web Connect Guide - English - Page 20

A Troubleshooting, Error messages

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A Troubleshooting A Error messages A As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an error message. The most common error messages are shown below. You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest A FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message Network connection failed. Verify that the network connection is good. Connection failed to server. Check network settings. Connection failed to server. Wrong Date&Time. Authentication is invalid. Reissue temporary ID, and register account again. Failed to upload. Unsupported file or corrupt data. Confirm data of file. Cause Action The machine is not connected to a network.  Verify that the network connection is good.  If the Web button was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. Network or server settings are incorrect.  Confirm that network settings are correct, or wait and try again later. There is a problem with the network or server.  If the Web button was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. Date and time settings are incorrect. Set the date and time correctly. Note that if the machine's power cord is disconnected, the date and time setting may be incorrect. The authentication information saved in the machine that is needed to access the service has expired or is invalid. Apply for Brother Web Connect access again and receive a new temporary ID, and then use the new ID to register the account to the machine. (See Applying for Brother Web Connect Access uu page 5 and Registering and deleting accounts on the machine uu page 7) There is a problem with the file you are trying to upload, such as one of the following: The file cannot be used.  The file exceeds the service's limit on number of pixels, file size, etc.  The file type is not supported.  The file is corrupted. 17

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A
A
Error messages
A
As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an
error message. The most common error messages are shown below.
You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest
FAQs and troubleshooting tips.
.
Troubleshooting
A
Error Message
Cause
Action
Network connection failed.
Verify that the network
connection is good.
The machine is not connected to a
network.
Verify that the network connection
is good.
If the
Web
button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection failed to server.
Check network settings.
Network or server settings are
incorrect.
There is a problem with the network or
server.
Confirm that network settings are
correct, or wait and try again later.
If the
Web
button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection failed to server.
Wrong Date&Time.
Date and time settings are incorrect.
Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
setting may be incorrect.
Authentication is invalid.
Reissue temporary ID, and
register account again.
The authentication information saved
in the machine that is needed to
access the service has expired or is
invalid.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine. (See
Applying for Brother
Web Connect Access
uu
page 5 and
Registering and deleting accounts on
the machine
uu
page 7)
Failed to upload.
Unsupported file or corrupt
data. Confirm data of file.
There is a problem with the file you
are trying to upload, such as one of
the following:
The file exceeds the service's limit
on number of pixels, file size, etc.
The file type is not supported.
The file is corrupted.
The file cannot be used.