Canon 2050C User Manual - Page 81
Paper Is Not Ejected Correctly, Saved Image Files Do Not Open, Scanning Results Are Not as Expected
UPC - 013803051407
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Chapter 3 Paper Is Not Ejected Correctly When you are performing page-by-page scanning while a multi-page document is set in the scanner, scanning pauses with the trailing edge of the scanned sheet being engaged by the eject roller. Problem Solution Under these conditions, the scanner enters a standby state and pauses for the next sheet. It does not indicate a paper jam. To scan the next sheet of the document, manually remove the page that is engaged by the eject roller, or just start the next scan job. For details on how to clear jammed paper, see "Clearing a Paper Jam," on p. 42. Saved Image Files Do Not Open When image files saved by CapturePerfect 3.0 cannot be opened by other applications, the probable causes are as follows. Symptoms A multi-page TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. Problem The application you are using to open the TIFF file does not support multi-page TIFF files. Solution Open the file with an application that supports multi-page TIFF files. Symptoms A TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. Problem If the TIFF file saved in CapturePerfect 3.0 has been compressed, the application you are using to open the TIFF file does not support the compression type that was used to save the file in CapturePerfect 3.0. Solution Set the compression type for the image file to [None] and save the file again in CapturePerfect 3.0. Scanning Results Are Not as Expected If there is a problem with the scanning result (e.g., the scanned image is not clear, or the image is striped or dirty), the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner. Scanning results can also become skewed if the ISIS/TWAIN driver has not been installed correctly, or the application in use does not support ISIS/ TWAIN driver functions. Appendices 75