Canon BJC-2000 Series User Manual
Canon BJC-2000 Series Manual
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- Canon BJC-2000 Series | User Manual - Page 1
thoroughly in order that it will be an easy to use guide to your Canon BJC-2000 Series Color Bubble Jet Printer. All statements, technical information, and recommendations in this manual and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are - Canon BJC-2000 Series | User Manual - Page 2
documentation is supplied with the Canon BJC-2000 Series Color Bubble Jet™ Printer to help you efficiently use your new printer. Quick Start Guide This sheet describes the steps you follow to set up your printer and install the BJC-2000 Series Printer Driver for Windows®. You can follow the steps - Canon BJC-2000 Series | User Manual - Page 3
the printer buttons you press, the lights on the operator panel, and any commands you enter at your computer. r The buttons you press appear in this typeface: RESUME button. r When you type something on your computer, it appears in this typeface: DIR/P. r The selections you make in Windows are - Canon BJC-2000 Series | User Manual - Page 4
for Windows NT 4.0 Users 1-5 Canon Customer Care Center 1-5 Servicing the Printer 1-6 2 Using the Printer With Windows 2-1 Understanding the Printer Driver 2-1 Printing a Document 2-2 Using the Printer Driver in Windows 2-3 Accessing the Printing Options-Windows 98, Windows 95, or Windows NT - Canon BJC-2000 Series | User Manual - Page 5
5-1 Basic Problems ...5-2 Clearing Paper Jams 5-4 Using the Resume Button 5-5 Appendix A Specifications A-1 Printing Specifications A-1 Printable Area ...A-3 BJ Cartridges ...A-6 General ...A-7 Optional IS-22 Color Image Scanner Cartridge A-7 Appendix B Installing the Printer Driver for Windows - Canon BJC-2000 Series | User Manual - Page 6
Canon BJC-2000 Series Color Bubble Jet Printer. We appreciate your choosing this printer to meet your printing needs. The BJC-2000 Series printers you can purchase for the printer r Lists hardware and software requirements r Describes Canon's customer support services Chapter 1 Introduction 1-1 - Canon BJC-2000 Series | User Manual - Page 7
near you, call the Canon Referral Service at 1-800-848-4123. If supplies are not available from your local dealer, you can order directly from Canon by calling 1-800-385-2155. BJ Cartridges and BJ Tanks You can use the following BJ® cartridges with the BJC-2000 Series printers: r BC-21e Color BJ - Canon BJC-2000 Series | User Manual - Page 8
BC-22e Photo BJ Cartridge r SB-21 Ink Cartridge Storage Box r Canon High Resolution Paper HR-101 (60 sheets) See Chapter 4, Maintaining the Printer, for details on replacing BJ cartridges. Canon Specialty Papers Canon manufactures numerous specialty papers, including: r Glossy Photo Paper r Banner - Canon BJC-2000 Series | User Manual - Page 9
High Gloss Film See Chapter 3, Paper Handling, for details on Canon's Specialty Papers. Color Image Scanner Cartridge You can use your BJC-2000 Series printer as a color image sheetfed scanner by removing the BJ cartridge from the printer and replacing it with the optional IS-22 Color Image Scanner - Canon BJC-2000 Series | User Manual - Page 10
(2x or better) (If you do not have a CD ROM drive, you can download the printer driver from Canon's Web site or BBS, or call the Canon Customer Care Center to order the Printer Setup on diskettes for a small shipping and handling fee. See the Canon Customer Care Center information below for numbers - Canon BJC-2000 Series | User Manual - Page 11
800-263-1121) *Support program specifics subject to change without notice. **Refer to individual product information for warranty details. Servicing the Printer The Canon BJC-2000 Series Color Bubble Jet Printers are designed with the latest technology to provide trouble-free operation. The Warranty - Canon BJC-2000 Series | User Manual - Page 12
the BJC-2000 Series Printer Driver for Windows before you can use the printer with your computer. If you are using Windows 98, Windows 95, or Windows NT 4.0, see your Quick Start Guide for instructions. If you are using Windows 3.1, see Appendix B for instructions. Chapter 2 Using the Printer With - Canon BJC-2000 Series | User Manual - Page 13
describes the general steps required for printing from various Windows applications. The exact steps for printing a document . and open the document you want to print. Make sure the Canon BJC-2000 is selected as your default printer. r Choose Print or Print Setup from the File menu. You will - Canon BJC-2000 Series | User Manual - Page 14
or when you use media other than plain paper. Accessing the Printing Options-Windows 98, Windows 95, or Windows NT 4.0 To view or change your printer settings, you must open the printer driver dialog box. The printer driver dialog box contains tabs on which the printing options are displayed. You - Canon BJC-2000 Series | User Manual - Page 15
In Windows 3.1, the printing options are displayed on these tabs: Main, Paper, Features, and Maintenance. See the next section, The Windows Tabs, for details. If you have not installed the BJC-2000 Series Printer Driver for Windows 3.1, see Appendix B for instructions. 2-4 Using the Printer With - Canon BJC-2000 Series | User Manual - Page 16
The Windows Tabs The BJC-2000 Series Printer Driver for Windows has several tabs from which you can select your printing options. Be sure to use the Windows help features to learn more about using these settings. N The tabs you see may be arranged differently than shown here. The arrangement of the - Canon BJC-2000 Series | User Manual - Page 17
SPECIFY YOUR PAPER SIZE FOR SCALED OR PAGE LAYOUT PRINTING, SPECIFY SIZE OF PAPER IN PRINTER SPECIFY PAGE ORIENTATION (HOW DOCUMENT PRINTS ON A PAGE) SPECIAL PRINTING FEATURES: • SCALED-TURN BANNER-TURN ON FOR BANNER PRINTING RESTORE DEFAULT SETTINGS 2-6 Using the Printer With Windows Chapter 2 - Canon BJC-2000 Series | User Manual - Page 18
Using the Printer With Windows The Features Tab This tab allows you to specify background printing features, which include multiple copies and page layout TO SEPARATE PAGES SPECIFY A GRAPHIC STAMP TO BE PRINTED ON YOUR DOCUMENT RESTORE DEFAULT SETTINGS Chapter 2 Using the Printer With Windows 2-7 - Canon BJC-2000 Series | User Manual - Page 19
prints. START PRINT HEAD CLEANING FEED A SHEET OF PAPER TO CLEAN ROLLERS (SEE PAGE 3-17) PRINT THE NOZZLE CHECK PATTERN (SEE PAGE 4-4) START THE BJ PRINTER STATUS MONITOR (SEE PAGE 2-14) 2-8 Using the Printer With Windows Chapter 2 - Canon BJC-2000 Series | User Manual - Page 20
Printer With Windows Specifying Your Printing Options on the Windows Tabs Be sure to use your online help to find out about the settings available for each printing option. r To move between the Windows To access helpful information about the printer and the printer driver, click on the Help button. - Canon BJC-2000 Series | User Manual - Page 21
Photo BJ Cartridge). Camera For printing images and photos from a digital camera. Use the BC-22e Photo BJ Cartridge with this setting. 2-10 Using the Printer With Windows Chapter 2 - Canon BJC-2000 Series | User Manual - Page 22
Using the Printer With Windows Customizing the Print Mode Settings On the Main tab, you can click the Advanced button to customize the selected IMAGE DATA CORRECTION FEATURE TO SMOOTH LOWRESOLUTION IMAGE DATA FOR PRINTING RESTORES THE DEFAULT SETTINGS Chapter 2 Using the Printer With Windows 2-11 - Canon BJC-2000 Series | User Manual - Page 23
OR BRIGHT, SHARP BASIC COLORS ADJUSTS THE PRINT INTENSITY TO MAKE THE OVERALL PRINTED OUTPUT DARKER OR LIGHTER RESTORES THE DEFAULT SETTINGS 2-12 Using the Printer With Windows Chapter 2 - Canon BJC-2000 Series | User Manual - Page 24
Using the Printer With Windows The Save Tab DISPLAYS CURRENT PRINT MODES SPECIFY A CUSTOM NAME FOR THIS PRINT MODE SPECIFY A NEW ICON FOR THIS PRINT MODE N You cannot use the names of existing modes (Text, Auto, etc.) nor the reserved name Graph. Chapter 2 Using the Printer With Windows 2-13 - Canon BJC-2000 Series | User Manual - Page 25
job. Use the backgrounder to pause or cancel a print job. r BJ Status Monitor Displays the printer status. If an error occurs, the status monitor will describe the error and provide a solution for the problem. The BJ Background Monitor To open the BJ Background Monitor, click its button on the Task - Canon BJC-2000 Series | User Manual - Page 26
see this screen: NUMBER OF DOCUMENT PAGES AND SIZE (BYTES) DRAG THE COLUMN DIVIDER LEFT OR RIGHT TO RESIZE THE COLUMN Using the Printer With Windows NAMES OF DOCUMENT PRINTING AND DOCUMENTS QUEUED FOR PRINTING. THE ICON MARKS THE DOCUMENT CURRENTLY PRINTING. TIME AND DATE DOCUMENT WAS SENT TO - Canon BJC-2000 Series | User Manual - Page 27
Status Monitor, click Help to pull down the Help menu and select Screen Topics. The BJ Status Monitor shows the printer status and the progress of documents printing in Windows. It looks similar to this: OPENS AUTOMATICALLY WHEN AN ERROR OCCURS DISPLAYS THE TYPE OF BJ CARTRIDGE CURRENTLY MOUNTED IN - Canon BJC-2000 Series | User Manual - Page 28
Using the Printer With Windows Printing Speed Versus Color The BJC-2000 Series Printer Driver for Windows can interpret and translate the full spectrum of colors, up to 16.7 million colors. When printing in color, there is a significant increase in the amount of information that the driver has to - Canon BJC-2000 Series | User Manual - Page 29
; this frees up more memory for Windows processing. r Use Draft mode when possible If you will be printing text in black ink only, choose a Print Mode of Draft or Text. Use Draft mode to emphasize speed rather than quality; in Draft mode the printer will need to disperse fewer dots. r Limit - Canon BJC-2000 Series | User Manual - Page 30
loading paper r Printing on envelopes r Using Canon's Specialty Papers To ensure the best performance of your printer, you'll want to select the best paper and load it correctly. You can stack paper in the sheet feeder to load it automatically, or you can manually feed one sheet at a time. Paper - Canon BJC-2000 Series | User Manual - Page 31
type of paper before you purchase a large quantity. Plain Paper The printer supports paper sizes of letter, legal, and A4 in portrait orientation. You prints from your printer. (In your printer driver, select Glossy Paper when you have Glossy Photo Paper loaded.) Banner Paper Canon's Banner Paper is - Canon BJC-2000 Series | User Manual - Page 32
T-Shirt Transfer for your Media Type in the BJC-2000 Series Printer Driver) so when you iron it onto the T-shirt the image is viewed correctly. Greeting Cards Get the most out of your Canon Creative or other card making software with Canon Greeting Cards. These cards give your unique, personalized - Canon BJC-2000 Series | User Manual - Page 33
to select Back Print Film as your Media Type in the printer driver. High Gloss Film The Canon High Gloss Film features a bright white finish that lends you are printing in an application outside Windows, your software application or printer driver must support mirror image printing in order to use - Canon BJC-2000 Series | User Manual - Page 34
of ink. If you need to print dense graphics, try printing on thicker paper. r Do not use thicker paper than meets the specifications for this printer. Printing with a paper that is thick enough to come in contact with the print head nozzles may damage the BJ cartridge. r When printing on legal - Canon BJC-2000 Series | User Manual - Page 35
Setting the Paper Thickness Lever To ensure trouble-free paper handling, you'll want to set the blue paper thickness lever before loading paper. r Left for printing on paper r Right for fabric sheets, - Canon BJC-2000 Series | User Manual - Page 36
Printer Right Left Left Left Right Right Paper output guides Down Up Up Down Up Down Down Down paper in the sheet feeder to load it automatically, or you can manually feed one sheet at a time through the sheet feeder. You can or humidity). If you have trouble with special papers becoming skewed - Canon BJC-2000 Series | User Manual - Page 37
Automatically Feeding Paper Prepare the printer. r Make sure the printer is plugged in. r Make sure the paper support is attached to the printer. r Open the front cover and make sure the blue paper thickness lever is set: • Right for envelopes, fabric sheets, or thick paper • Left for all - Canon BJC-2000 Series | User Manual - Page 38
. r Always fan a stack of paper along the edge that will feed into the printer first. Load the stack of paper into the sheet feeder. r Align the edge of edge of the sheet feeder. r Pinch the paper guide so it moves smoothly and slide the paper guide snug against the left side of the paper stack. - Canon BJC-2000 Series | User Manual - Page 39
necessary print properties; for example, you need to change the settings in the printer driver if you are printing photos or using special paper. Auto Feed Guidelines When no gaps between the stack of paper and the paper guide nor the right edge of the sheet feeder. 3-10 Paper Handling Chapter 3 - Canon BJC-2000 Series | User Manual - Page 40
paper may cause paper feeding or printing problems. LOAD LIMIT MARK Paper Handling Printing on Envelopes You can stack up to 5 envelopes in the sheet feeder or you can manually feed envelopes one at a time. U.S. Commercial number 10 (COM10) envelopes, Canon envelopes, and European DL envelopes are - Canon BJC-2000 Series | User Manual - Page 41
they may cause jams or smears, or may damage your printer. r Envelopes with windows, holes, perforations, cutouts, and double flaps. r to stack envelopes in the sheet feeder. (You can also manually feed envelopes one at a time.) Prepare the printer. r Open the front cover and make sure that the - Canon BJC-2000 Series | User Manual - Page 42
Prepare the envelopes. r Arrange the stack of envelopes on a firm surface and press down firmly on the edges to make the folds crisp. r Press all the way around the envelopes to remove any curls and expel air from inside the envelopes. PRESS DOWN FIRMLY ON THE EDGES OF THE FLAP r Make sure any - Canon BJC-2000 Series | User Manual - Page 43
so it will move smoothly and slide the paper guide snug against the left side of the stack. r You can load up to 5 envelopes at one time. Start your print operation. r Make sure the printer is plugged in. r When 5 envelopes have been printed, remove them from the paper output tray. 3-14 Paper - Canon BJC-2000 Series | User Manual - Page 44
, Banner Paper, and Glossy Photo Paper and Cards. Specialty Paper Guidelines N Be sure to read any instructions that come with your Canon Specialty Paper. These instructions provide important information regarding how to achieve the highest print quality with these papers. Follow these guidelines - Canon BJC-2000 Series | User Manual - Page 45
r Do not leave the film in the sheet feeder for long periods of time. Dust and dirt may accumulate on the film resulting in spotty printing. r To avoid smudging caused by fingerprints, use a pair of thin cloth gloves while loading and handling the film. r To avoid fading, do not expose the printed - Canon BJC-2000 Series | User Manual - Page 46
the BC-22e Photo BJ Cartridge to print on Canon's High Resolution Paper, lift the paper output guides on both sides of the printer's output tray: Paper Handling PAPER OUTPUT GUIDES r Always lift both paper output guides. r With the paper output guides up, the output tray holds 20 sheets. r After - Canon BJC-2000 Series | User Manual - Page 47
using a package of High Resolution Paper (200 sheets), you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer's rollers; this will help prevent paper feed problems. Set up r Make sure the paper output tray is extended. the - Canon BJC-2000 Series | User Manual - Page 48
Insert the r Remove the two pieces of tape from the sheet. cleaning sheet. r Insert the sheet with the sticky side out (toward you) and down (going into the printer's sheet feeder). r Adjust the paper guide to the edge of the cleaning sheet. Paper Handling 3-19 Paper Handling Chapter 3 - Canon BJC-2000 Series | User Manual - Page 49
to feed the sheet. r Open the Printer Driver Properties window. r Click the Maintenance tab. r On the Maintenance tab, click the roller cleaning icon. CLICK HERE r When prompted to confirm the cleaning, click Yes. r The printer feeds the sheet and then ejects it. r Use a cleaning sheet once - Canon BJC-2000 Series | User Manual - Page 50
Fabric Sheets Fabric Sheets for Canon printers come with a booklet that describes special handling procedures. Be sure to look through this booklet for special information regarding the Fabric Sheets. This section describes specific steps for using Fabric Sheets with this printer. Be sure to follow - Canon BJC-2000 Series | User Manual - Page 51
. r Insert the sheet with the cloth side out (toward you) and the open end up (away from the printer's sheet feeder). r Pinch the paper guide so it will move smoothly and slide the paper guide snug against the left side of the sheet. r Do not attempt to load more than one sheet at - Canon BJC-2000 Series | User Manual - Page 52
Set up the Printer Driver. r In the Main tab, select Fabric Sheet for the Media Type. r In the Paper tab, select Letter or A4 for the Paper Size. r Change other settings as required. r Start the print operation from your Windows application. Dry and then wash the fabric sheet. r Let the printed - Canon BJC-2000 Series | User Manual - Page 53
Printing on Banner Paper For best results, use Canon Banner Paper. To set up a print job on banner paper, you sheets to fold and stack on one another after they are ejected from the printer. r See Appendix A, Specifications, for the recommended printing area of banner paper. Chapter 3 Paper Handling - Canon BJC-2000 Series | User Manual - Page 54
in. r Make sure the paper support is attached to the printer. r Open the front cover and make sure the blue paper thickness lever is set to the left. Close the front cover. r Pull out the paper output tray; do not pull out the extension. r Raise the paper output guides. PAPER THICKNESS LEVER PAPER - Canon BJC-2000 Series | User Manual - Page 55
first sheet of the paper with the right edge of the sheet feeder and slide it into the printer until it stops. r Pinch the paper guide so it will move smoothly and slide the paper guide to the left side of the sheet. Leave a gap of about 0.04 in. (1 mm) between the paper - Canon BJC-2000 Series | User Manual - Page 56
fold the paper at the perforations between the first banner paper. and second sheet. Paper Handling Adjust the r Place the printer at the edge of the desk so at least two printer location. sheets are supported by the desk. ATALRTEEHAESSUTDP2EPSSOKHR.ETEETDSBY Chapter 3 Paper Handling 3-27 - Canon BJC-2000 Series | User Manual - Page 57
Then select your print options using the BJC-2000 Series Printer Driver for Windows. • For Media Type, select Plain Paper. • For the Paper size, select Letter or A4. • On the Paper tab, select Banner Printing. • See your application software instructions for other options. Start printing. r Click - Canon BJC-2000 Series | User Manual - Page 58
Loading Glossy Photo Paper and Glossy Photo Cards When you load Glossy Photo Paper or Glossy Photo Cards in the printer, always use the Loading Support Sheet provided with the package. Prepare the sheets. r Hold the sheets of Glossy Photo Paper with the whiter sides (print sides) up and place them - Canon BJC-2000 Series | User Manual - Page 59
Load the Glossy r Insert the stack into the sheet feeder. Photo Paper. N Before loading Glossy Photo Cards in the printer, read the instructions provided with the package of Glossy Photo Cards. 3-30 Paper Handling Chapter 3 - Canon BJC-2000 Series | User Manual - Page 60
This chapter covers the care required for your printer. It includes: r Printer guidelines r Cleaning the printer r Printing the test pages r Cleaning the print head r BJ cartridge guidelines r Replacing the BJ cartridge r Replacing a BJ tank in the BC-21e Color BJ Cartridge r - Canon BJC-2000 Series | User Manual - Page 61
cord from the power outlet. r When you unplug the power cord, grasp the plug itself. Do not pull on the cord. r Do not unplug the printer when it is printing. This may prevent the print head unit from returning to the home position on the right and being capped, which may - Canon BJC-2000 Series | User Manual - Page 62
with volatile liquids such as thinners, benzine, or any spray-type or chemical cleaners; doing so will damage the surface of the printer. r When cleaning the printer, avoid the area near the print head on the BJ cartridge. Do not touch the print head. Ink may leak out and cause stains. Unplug - Canon BJC-2000 Series | User Manual - Page 63
and dust. r Do not use paper products (such as paper towels or tissues) to clean the printer. Printing a Test Page You can print a Nozzle Check Pattern to check the operation of your printer and your print quality. If the Nozzle Check Pattern indicates poor print quality, try cleaning the print - Canon BJC-2000 Series | User Manual - Page 64
You use the Test Prints option on the Maintenance tab in your BJC-2000 Series Printer Driver for Windows to print a Nozzle Check Pattern. CLICK HERE Maintaining the Printer Click on the Test Prints option and then click OK. When the BC-21e Color BJ Cartridge is installed, the pattern includes all - Canon BJC-2000 Series | User Manual - Page 65
. You start print head cleaning from the Maintenance tab in the printer driver. Simply click the print head cleaning icon, and then click OK quality problem. Unnecessary and repetitious cleaning will waste ink. r If you execute the print head cleaning while paper is manually loaded, the printer will - Canon BJC-2000 Series | User Manual - Page 66
color printing. When used with Canon's High Resolution Paper or Glossy Photo Paper, this ink produces images comparable to your favorite photographs. When you run out of ink, you replace the complete cartridge. When you install this cartridge, you must set up the printer driver for a Print Mode of - Canon BJC-2000 Series | User Manual - Page 67
is probably out of ink. See the instructions starting on page 4-14 for replacing a BJ tank. N Canon has more engineers dedicated to creating quality ink for providing the best results for output on Bubble Jet printers than any other organization. Canon does not prohibit the use of third-party - Canon BJC-2000 Series | User Manual - Page 68
side. The metal area may become hot during printing. HOLD HERE HOLD HERE DO NOT TOUCH THIS AREA DO NOT TOUCH THIS AREA Maintaining the Printer Chapter 4 Maintaining the - Canon BJC-2000 Series | User Manual - Page 69
damaged (or after printing approximately 2000 pages). If one of the BJ tanks (either color or black) in your BC-21e Color BJ Cartridge is out of ink, see the next section (page 4-14) for instructions on how to replace a BJ tank. Before starting, make sure the printer is plugged in. Open the - Canon BJC-2000 Series | User Manual - Page 70
the old cartridge properly. r If you are switching cartridges, you must store the cartridge you are removing in the Ink Cartridge Storage Box. Maintaining the Printer Chapter 4 Maintaining the - Canon BJC-2000 Series | User Manual - Page 71
orange cap from the print head and then remove the orange tape. CAP TAPE Set the BJ cartridge into the cartridge holder. 4-12 Maintaining the Printer Chapter 4 - Canon BJC-2000 Series | User Manual - Page 72
not use excessive force. r The BJ cartridge is now positioned and locked. C Do not manually move the mechanism that houses the BJ cartridge. Attempting to move the BJ cartridge holder will damage the printer. Set the paper thickness lever. r If you plan to load envelopes, fabric sheets, or thick - Canon BJC-2000 Series | User Manual - Page 73
cartridge moves to the home position on the right and caps itself. If you unplug the printer while it is printing (or if you turn off a power strip to which the printer is connected), or if you manually move the cartridge holder from the home position, the BJ cartridge will not be capped - Canon BJC-2000 Series | User Manual - Page 74
the cover in the center and pull it forward. r The cartridge holder moves to the center of the printer. Maintaining the Printer Remove the empty BJ tank. r The color BJ tank is on the left; the black BJ tank is in a plastic bag to keep from spilling any residual ink. Maintaining the Printer 4-15 - Canon BJC-2000 Series | User Manual - Page 75
tank is correctly seated in its respective slot. r If you are replacing both tanks, repeat steps 2 through 4 for the other BJ tank. 4-16 Maintaining the Printer Chapter 4 - Canon BJC-2000 Series | User Manual - Page 76
cartridge holder to the home position on the right of the printer. r The printer automatically cleans the print head unit. Maintaining the Printer Storing a BJ Cartridge Whenever you unwrap a BJ cartridge, you must either install it in the printer or store it in the Ink Cartridge Storage Box to - Canon BJC-2000 Series | User Manual - Page 77
before you set it in the storage box. Close the r Be sure the lid snaps closed. storage box. N Whenever you remove a BJ cartridge from the printer, store the cartridge in the storage box (unless you are disposing it). 4-18 Maintaining the - Canon BJC-2000 Series | User Manual - Page 78
slides and grooves on the sides of the containers. Maintaining the Printer Transporting the Printer N While your printer is small and compact, it is not a portable printer and you need to take care when transporting it. The printer's components, such as the sheet feeder, may become damaged if - Canon BJC-2000 Series | User Manual - Page 79
Turn off the printer's power. r Make sure the print head is in the home position. r Remove any paper from the sheet feeder. r Detach the interface cable. r Unplug the printer and detach the power cord. Remove the trays. r Remove the paper support and paper output tray. 4-20 Maintaining the - Canon BJC-2000 Series | User Manual - Page 80
Tape and cover the printer. r Tape the cover to the printer body. r Cover the printer with its shipping bag. TAPE Repack the printer in its original packing materials. Maintaining the Printer Chapter 4 Maintaining the Printer 4-21 - Canon BJC-2000 Series | User Manual - Page 81
have removed the protective cap. An opened BJ cartridge or BJ tank that is not installed in the printer may leak, and the print head may dry out. If you are shipping the printer through a shipping agent, make sure the top of the box is clearly marked FRAGILE or HANDLE WITH CARE - Canon BJC-2000 Series | User Manual - Page 82
solving information, be sure to use our support services. See Canon Customer Care Center in Chapter 1 (page 1-5) for details on Canon's customer technical support options. Identifying Your Printer Problem Before contacting Canon, identify your printer problem and make sure you have the following - Canon BJC-2000 Series | User Manual - Page 83
problems: r Cannot install the printer driver r Paper does not feed from the sheet feeder r An error message appears r Print job will not start r Printing halts r Printout is unsatisfactory For all other problems, be sure to use Canon's support services described on page 1-5. 5-2 Troubleshooting - Canon BJC-2000 Series | User Manual - Page 84
, the BJ Printer Status Monitor automatically appears. r Look at the messages and pictures to determine what type of error has occurred. r Click the Guide tab and proceed as directed by the messages shown. Printing resumes once you resolve the error. Chapter 5 Troubleshooting 5-3 Troubleshooting - Canon BJC-2000 Series | User Manual - Page 85
. Follow the on-screen instructions. For details about installing the printer driver, see the Quick Start Guide. Quit other programs Quit any other application programs that are running and start the installation again. Check your CD ROM drive Windows 98 or Windows 95: Double-click My Computer - Canon BJC-2000 Series | User Manual - Page 86
Cause Problem with the CD ROM (continued) Solution Check that the Windows 98, Windows 95, or Windows NT Explorer or the Windows 3.1 File Manager can successfully read the CD. If the CD is unreadable, call the Canon Customer Care Center (see page 1-5). Paper Does Not Feed From Sheet Feeder Cause - Canon BJC-2000 Series | User Manual - Page 87
is securely fastened to the computer and the printer. See the Quick Start Guide for details. Try to use another printer cable Make sure the cable is an IEEE printer Properties dialog box. On the Details tab, click Spool Settings and then select "Print directly to the printer." 5-6 Troubleshooting - Canon BJC-2000 Series | User Manual - Page 88
and click Uninstall. Follow the on-screen instructions. For details about installing the printer driver, see the Quick Start Guide. Change the WPS driver port setting to FILE or delete the WPS driver To change the port setting, open the WPS Driver Properties window. In the Details tab, select FILE - Canon BJC-2000 Series | User Manual - Page 89
any unnecessary files to make more space available Rebuild the document and print it again If there is no problem with the new document, the original file was probably faulty. If the same problem occurs with the new file, call the Canon Customer Care Center for help. 5-8 Troubleshooting Chapter 5 - Canon BJC-2000 Series | User Manual - Page 90
and select BJC-2000. Check the port setting If the printer and the computer are connected directly with a cable, set the "Print to following port:" setting in the printer driver setup screen to LPT1. Check the ECP setting Delete the computer ECP mode and try printing again. Troubleshooting Chapter - Canon BJC-2000 Series | User Manual - Page 91
in the page setup, ensure that the Page Size settings in the software application and the printer driver are the same. Check the parallel cable Make sure the parallel cable is securely fastened to the computer and the printer. For details, see the Quick Start Guide. 5-10 Troubleshooting Chapter 5 - Canon BJC-2000 Series | User Manual - Page 92
the printer driver settings To print a photo, select the correct print media icon for the document you are printing (such as SuperPhoto). Check also that the BJ cartridge and Media Type settings match the BJ cartridge and media you are actually using. Troubleshooting Chapter 5 Troubleshooting - Canon BJC-2000 Series | User Manual - Page 93
type. Print on special print media such as High Resolution Paper or Glossy Photo Paper. Reduce the print intensity in the printer driver To change this setting, open the Printer Properties dialog box. On the Main tab, click the Advanced button and then click the Color tab. Move the intensity slider - Canon BJC-2000 Series | User Manual - Page 94
and hold the RESUME button to reset the printer and resume printing. r Double-click the RESUME button to print a Nozzle Check Pattern. (You can also print a Nozzle Check Pattern with the printer driver. See the information starting on page 4-4.) Troubleshooting Chapter 5 Troubleshooting 5-13 - Canon BJC-2000 Series | User Manual - Page 95
5-14 Troubleshooting Chapter 5 - Canon BJC-2000 Series | User Manual - Page 96
Specifications Specifications A Printing Specifications Printing Method Bubble Jet ink on-demand Printing Resolution 720 (vertical) × 360 (horizontal) dpi (maximum) Print Speed BC-21e Color BJ Cartridge Draft mode-up to 4.5 ppm Standard mode-up to 3.8 ppm Fine mode-up to 0.9 ppm BC-20 Black - Canon BJC-2000 Series | User Manual - Page 97
. 50 sheets Fabric sheets 1 sheet Transparencies 20 sheets Back print film 10 sheets High Gloss Film 1 sheet Envelopes 5 envelopes (U.S. Commercial number 10, Canon envelopes, or European DL) Paper Size Letter Legal A4 A5 B5 Banner U.S. Commercial number 10 envelope European DL envelope - Canon BJC-2000 Series | User Manual - Page 98
Recommended Canon Glossy Photo Paper Canon Banner Paper Canon Brilliant White Paper Canon High Resolution Paper Canon T-Shirt Transfers Canon Greeting Cards Canon Glossy Photo Cards Canon Bubble Jet Paper (water-resistant) Fabric Sheets for Canon Bubble Jet printers Canon Transparencies Canon Back - Canon BJC-2000 Series | User Manual - Page 99
A5, A4, B5 Fabric Sheets Printable Area (width x length) A5 141.2 mm × 200 mm A4 203.2 × 287 mm B5 75.2 × 247 mm Printable Area (width x length) Fabric Sheet 203.2 mm × 287 mm Glossy Photo Card Printable Area (width x length) Glossy Photo Card 109.4 mm × 159.9 mm A-4 Specifications - Canon BJC-2000 Series | User Manual - Page 100
Specifications U.S. Commercial No. 10 Envelope Printable Area (width x length) U.S. Commercial #10 8.25 in × 3.72 in European DL Envelope Printable Area (width x length) European DL 207.2 mm × 100 mm Banner Paper The shaded portions of the drawing below illustrate the maximum recommended - Canon BJC-2000 Series | User Manual - Page 101
BJ Cartridges BC-21e Color BJ Cartridge Print head 64 nozzles for black 24 nozzles for each color (cyan, magenta, yellow) Print head life Approximately 2,000 color pages at 30% coverage BJ tanks BCI-21 Color (cyan, yellow, magenta) BCI-21 Black Ink color Black, cyan, yellow, magenta BJ - Canon BJC-2000 Series | User Manual - Page 102
2 watts maximum nonprinting 30 watts maximum printing Dimensions 14.6 in (370 mm) W × 7.5 in (191 mm) D × 6.3 in (161 mm) H (without paper support and paper output tray attached) Weight Approx. 5.3 lb (2.4 kg) Optional IS-22 Color Image Scanner Cartridge Paper Handling Sheetfed Resolution 360 dpi - Canon BJC-2000 Series | User Manual - Page 103
A-8 Specifications Appendix A - Canon BJC-2000 Series | User Manual - Page 104
describes how you install the BJC-2000 Series Printer Driver for Windows 3.1. If you are using Windows 98 or Windows 95, see the Quick Start Guide. Start up r Turn on your printer, and then turn on your computer. your system. Make sure Windows 3.1 starts. r Insert the Canon Creative CD into your - Canon BJC-2000 Series | User Manual - Page 105
CD drive... most CD drives are D: or E:). Then click OK. Follow the on-screen instructions. r Select BJC-2000 Series from the list of printers. r Be sure to wait for Windows to complete each operation. r When complete, restart Windows. B-2 Installing the Printer Driver for Windows 3.1 Appendix B - Canon BJC-2000 Series | User Manual - Page 106
describes how to install and remove the Color Image Scanner Cartridge. For details on operating the printer as a scanner, see the IS-22 Color Image Scanner Cartridge User's Manual that comes with the scanner cartridge package. Installing Color Image Scanner SCANNING HEAD CONTACT TERMINALS C Do - Canon BJC-2000 Series | User Manual - Page 107
Remove the scanner cartridge from its packaging. r Handle the scanner cartridge carefully. r Do not touch the scanning head area. Insert the scanner cartridge. r Hold the scanner cartridge by the ridges on either side of the cartridge. r Set the scanner cartridge into the holder, and lower the - Canon BJC-2000 Series | User Manual - Page 108
driver, refer to the IS-22 Color Image Scanner Cartridge User's Manual. Removing the Scanner Cartridge C Always remove the Color Image Scanner Cartridge as soon as you are finished scanning and replace it with a BJ cartridge. Do not leave the Color Image Scanner Cartridge in the printer - Canon BJC-2000 Series | User Manual - Page 109
with ink that will damage the scanning head of the IS-22 Color Image Scanner Cartridge. Be sure to replace the BJ cartridge in the printer after you remove the scanner cartridge. Also, be sure to set the paper thickness lever for the type of media you will be using. C-4 Installing - Canon BJC-2000 Series | User Manual - Page 110
to one way in which paper can be fed into the printer when the sheet feeder is used. BJ cartridge The printing BJ tanks: one color (which includes cyan, yellow, magenta) and one black. Bubble Jet printer An ink-jet type printer that heats the ink to a boiling point in a nozzle to form a bubble. When - Canon BJC-2000 Series | User Manual - Page 111
in the color spectrum. Examples are red, green, and violet. Ink Cartridge Storage Box A box for storing a BJ cartridge. A BJ cartridge removed from the printer must be stored inside this storage box to prevent the print head of the cartridge from drying and clogging. Intensity The amount of color - Canon BJC-2000 Series | User Manual - Page 112
used in describing the number of lines that will print within one vertical inch. Most printing is done in 6 or 8 lpi. Manual feed A method of feeding paper to the printer one sheet at a time. Noise level See dB(A). Page orientation Refers to the direction of print on the page. Printing across the - Canon BJC-2000 Series | User Manual - Page 113
sends printing instructions to a printer. The printer driver keeps track of the attributes of a printer and the codes the program must send to access those attributes. RAM Random Access Memory. Printer memory that is used for temporary storage of information you want to print and downloaded fonts - Canon BJC-2000 Series | User Manual - Page 114
problems BJC-2000 Series Printer Driver: 4-5-6 See also: Printer driver Black only output: 4-7 Borders: 2-7 Brightness, adjusting: 2-12 Brilliant White Paper: 1-3, 3-3, 3-7, A-2-3 Bubble Jet Paper: 1-3, 3-3, 3-7, A-2-3 Bubble Jet print head: 1-2, 4-3, 4-6-9 See also: Print head Bulletin Board Service - Canon BJC-2000 Series | User Manual - Page 115
Canon Authorized Service Facility: 1-6 Bulletin Board Service: 1-6, 5-1 Canada: 1-6 Customer Care Center: 1-5-6, 5-1 Fax Retrieval System: 1-6, 5-1 Referral Service : 2-17-18 COM 10 envelopes: 3-11, A-2, A-5 Communication, printer to computer: 2-1 Computer, processor: 1-4-5, 2-18 Contrast, adjusting: - Canon BJC-2000 Series | User Manual - Page 116
4-7, A-2-3 cleaning sheet: 3-18-20 output guides: 3-17 Home position: 4-14 Humidity: 3- A-6 Installation, problems: 5-4 Installing, scanner cartridge: C-1-4 Installing, Windows 3.1: B-1-2 Support Sheet: 3-29 LPT1: 5-6-7 M Main tab: 2-5, 2-9-10, 3-2-4 Maintaining BJ cartridges and tanks: 4-8-9 printer - Canon BJC-2000 Series | User Manual - Page 117
3-5 weight: A-1 I-4 Paper feed limit: 3-7 loading: 3-7-11 method: 3-7-8 Paper guide: 3-9, 3-14 Paper output guides: 3-7, 3-17, 3-25 Paper output tray: 3-8, 3-14, 4-20 capacity: 3-10 Paper size(s): 3-2, A-2 setting: 2-6 Paper support: 3-8, 4-20 Paper tab: 2-6 Paper thickness lever: 3-6-7, 3-12, 3-21 - Canon BJC-2000 Series | User Manual - Page 118
reset: 5-13 rollers: 3-18 servicing: 1-6 stands: 4-2 status monitor: 2-14-16 transporting: 4-19-22 using with Windows: 2-1-18 weight: A-7 Printer driver: 2-1-18, 3-2-4, 3-20, 3-23, 3-28 help: 2-4 printer maintenance: 4-4-6 problems: 5-9 using: 2-1-18 Windows 3.1: B-1-2 Printing Banner Paper: 3-24 - Canon BJC-2000 Series | User Manual - Page 119
number, printer: 5-1-2 Servicing, printer: 1-6 Windows: 2-5-13 Technical support: 1-5-6, 5-1 Temperature: 3-16, A-7 Test page: 2-8 printing: 4-4-5 Test prints: 2-8 option: 4-5 Text mode: 2-10 Thick paper: 3-5 Transparencies: 1-3, 3-4, 3-7, 3-15-16, A-2-3 Transporting, printer: 4-19-22 Troubleshooting - Canon BJC-2000 Series | User Manual - Page 120
, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required - Canon BJC-2000 Series | User Manual - Page 121
FCC-2 FCC Regulations
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ii
Copyright
This manual is copyrighted by Canon Computer Systems, Inc. (CCSI)
with all rights reserved. Under the copyright laws, this manual may not
be reproduced in any form, in whole or part, without the prior written
consent of CCSI.
©1998, 1999 Canon Computer Systems, Inc.
Disclaimer
Canon Computer Systems, Inc. has reviewed this manual thoroughly
in order that it will be an easy to use guide to your Canon BJC-2000
Series Color Bubble Jet Printer. All statements, technical information,
and recommendations in this manual and in any guides or related
documents are believed reliable, but the accuracy and completeness
thereof are not guaranteed or warranted, and they are not intended to
be, nor should they be understood to be, representations or warranties
concerning the products described.
Your printer and the software media included with your printer have
been sold to you subject to the limited warranties set forth in the
warranty card and license agreement enclosed with the respective
product. All software is licensed AS IS, as described in the license
agreement enclosed with the software media. Further, CCSI reserves the
right to make changes in the specifications of the products described in
this manual at any time without notice and without obligation to notify
any person of such changes.
Trademarks
Canon, BJ and BJC are registered trademarks and BCI, Bubble Jet, Drop
Modulation Technology, PhotoRealism, and “See What We Mean” are
trademarks of Canon Inc.
All other product and brand names are registered trademarks,
trademarks, or service marks of their respective owners.
E
NERGY
S
TAR
®
C
OMPLIANT
As an E
NERGY
S
TAR
® Partner, Canon U.S.A., Inc. has determined that
this product meets the E
NERGY
S
TAR
® guidelines for energy efficiency.