Canon BJC-8500 User Manual - Page 120

Troubleshooting Problems and Solutions, Printing will not start

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Troubleshooting Troubleshooting problems and solutions Glance at the list below to find the item that best describes your problem, and then go to the appropriate page. Problem Printing will not start Colour scheme not what you expect Printer beeps and error lamp lights Paper jams and double-feeding Poor print quality Page content, format, layout Printing too slow or halts Page ( 115) ( 116) ( 117) ( 118) ( 126) ( 134) ( 136) Printing will not start Problem : Printer does not print 1 If the printer is switched on by pressing the POWER button but none of the lamps are on, make sure the power cord is connected securely at the back of the printer. 2 Make sure the power cord is securely connected to the power source. 3 If the power cord is connected to a power strip, make sure that the power strip is connected to the outlet and that the power strip is switched on, and that the power source is on. 4 Switch on the printer. If the printer is connected properly, the POWER lamp will light. 5 If you cannot solve the problem, call for service. Problem : Printer lamps on, but printer does not print 1 Check the POWER lamp and make sure that the printer is switched on. 2 Check the printer cable. Make sure you are using the proper type of cable. Your printer requires a parallel printer cable for connection to an IBM compatible PC or an RS422 serial printer cable for connection to a Macintosh computer. 3 Check the printer cable connections at the back of the printer and at the computer and make sure that the connections are secure. Troubleshooting 115

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Troubleshooting
115
Troubleshooting
Troubleshooting problems and solutions
Glance at the list below to find the item that best describes your problem,
and then go to the appropriate page.
Problem
Page
Printing will not start
(
115)
Colour scheme not what you expect
(
116)
Printer beeps and error lamp lights
(
117)
Paper jams and double-feeding
(
118)
Poor print quality
(
126)
Page content, format, layout
(
134)
Printing too slow or halts
(
136)
Printing will not start
Problem :
Printer does not print
1
If the printer is switched on by pressing the
POWER
button but none
of the lamps are on, make sure the power cord is connected securely at
the back of the printer.
2
Make sure the power cord is securely connected to the power source.
3
If the power cord is connected to a power strip, make sure that the
power strip is connected to the outlet and that the power strip is
switched on, and that the power source is on.
4
Switch on the printer. If the printer is connected properly, the
POWER
lamp will light.
5
If you cannot solve the problem, call for service.
Problem :
Printer lamps on, but printer does not print
1
Check the
POWER
lamp and make sure that the printer is switched
on.
2
Check the printer cable. Make sure you are using the proper type of
cable.
Your printer requires a parallel printer cable for connection to an IBM
compatible PC or an RS422 serial printer cable for connection to a
Macintosh computer.
3
Check the printer cable connections at the back of the printer and at
the computer and make sure that the connections are secure.