Canon D320 imageCLASS D320/D340 Printer Guide - Page 105

Printer Problems, Problem, Cause, Solution - cartridge

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Printer Problems Problem Cause Solution Printer does not print The printer is out of paper. A copy job has not been completed due to out of Paper. Make sure paper is loaded. Load paper. The print job will start automatically when the copy job is completed. The cartridge is not installed Check that the cartridge is installed correctly. correctly.  Setup Sheet Your BIOS port setting needs See your computer's documentation to be modified. concerning available ports. Troubleshooting Your computer is not Check your computer, make sure it is working properly. turned on and working properly. 4 A print job error occurred. Set on AUTO ERROR SKIP in the additional functions or delete the error print job using status monitor.  Basic Guide No power is supplied The power cord is not plugged in. Make sure the power cord is securely plugged into both the machine and the AC outlet. The AC outlet is not supplying power. Make sure the AC outlet is supplying power; try another outlet if necessary. The AC voltage does not match printer. Make sure the voltage of the AC outlet matches the ratings on the printer. Printer stops printing The interface cable is loose. If you are working on an application in the foreground, printing performance might slow down. Check your computer and cable. Printer performance improves if you give your print job priority. INCORRECT PAPER SIZE message displays. Paper setting of the machine is different from that of your computer. Load the correct paper size or change the PAPER SIZE setting of the Additional Functions. Basic Guide 4-2

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4-2
4
Troubleshooting
Printer Problems
Printer Problems
Printer Problems
Printer Problems
Problem
Cause
Solution
Printer does not
print
The printer is out of paper.
Make sure paper is loaded.
A copy job has not been
completed due to out of
Paper.
Load paper. The print job will start
automatically when the copy job is
completed.
The cartridge is not installed
correctly.
Check that the cartridge is installed
correctly.
Setup Sheet
Your BIOS port setting needs
to be modified.
See your computer’s documentation
concerning available ports.
Your computer is not
working properly.
Check your computer, make sure it is
turned on and working properly.
A print job error occurred.
Set on AUTO ERROR SKIP in the
additional functions or delete the error
print job using status monitor.
Basic
Guide
No power is
supplied
The power cord is not
plugged in.
Make sure the power cord is securely
plugged into both the machine and the
AC outlet.
The AC outlet is not
supplying power.
Make sure the AC outlet is supplying
power; try another outlet if necessary.
The AC voltage does not
match printer.
Make sure the voltage of the AC outlet
matches the ratings on the printer.
Printer stops
printing
The interface cable is loose.
Check your computer and cable.
If you are working on an
application in the foreground,
printing performance might
slow down.
Printer performance improves if you give
your print job priority.
INCORRECT
PAPER SIZE
message displays.
Paper setting of the machine is
different from that of your
computer.
Load the correct paper size or change the
PAPER SIZE setting of the Additional
Functions.
Basic Guide