Canon S300 S300 User's Guide - Page 132

Printed Surface is Scratched Troubleshooting ■ Ensure that you are using suitable paper. • The paper weight must be less than 28 lb. If you use paper heavier than 28 lb., the printhead may scratch the printed surface. Clean the printhead first, then print with the correct paper. • The paper must not be curled. This problem can be resolved by simply turning the paper over. ■ When printing on thick paper, set the paper thickness lever to the right. This widens a gap between the printhead and the paper. If the paper gets scratched when printing on plain paper, try setting the paper thickness lever to the right. A message will display saying that the position of the lever is incorrect. Ignore the message and continue printing. ■ Reduce the Intensity setting in the printer driver and try printing again. When printing an image with high intensity, especially on plain paper, the paper may absorb too much ink and become wavy. This may cause the printed surface to become scratched. Print Quality is Poor or Contains Errors 132