Canon SELPHY DS700 DS700 Limited Warranty Sheet - Page 2
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Canon USA offers a range of customer technical support* options: Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canontechsupport.com) Toll-free live technical support Monday----- Saturday (excluding holidays) at 1-800-828-4040 Telephone Device for the Deaf (TDD-1-866-251-3752) Repair or Exchange Service Options: In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support options: Authorized Service Facility Carry-In / Mail-In Service Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA's Web site at: www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1800-828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF. InstantExchange Service ** Under Canon USA's InstantExchange Service you may exchange an eligible defective Product during the limited warranty period for a new or refurbished Product, at Canon USA's option. This Service is available in the continental Unites States, Alaska and Hawaii and is utilized by calling Canon USA's Customer Care Center at 1-800-828-4040 8 a.m. to midnight Monday through Friday and 10 a.m. to 8 p.m. Saturday (except holidays). The foregoing times are subject to change in Canon USA's sole discretion. If your call is completed by 3pm Eastern Time, Canon USA's repair facility will, at its expense, ship out the replacement product the same day, via overnight courier, for delivery the following business day (second business day in Alaska and Hawaii). A further explanation of the service/support options is available at the time of your call to the live technical support number(s) above or via the website at www.canontechsupport.com. Please note that under the InstantExchange program, a replacement product will be provided to you prior to your return of the defective product. Since the defective product becomes the property of Canon USA at the time of the exchange, the defective product must be returned in the shipping materials provided. If the defective product is not returned, as directed, you will be responsible for the value of the replacement product, for which Canon USA may invoice you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. * Support program specifics are subject to change without notice. ** InstantExchange warranty service is subject to the availability of refurbished or new replacement units. Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 USA Canon is a registered trademark of Canon Inc. Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the printer Model Number (located on the front of the printer Setup Software & User's Guide CD version number (USCD X.X) located on your CD-ROM Purchase Date Canon U.S.A. Customer Technical Support Sequence* 1. Internet ----- www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. Email Tech Support ----- www.canontechsupport.com For individual attention to a special issue, try emailing our friendly technical engineers, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. Toll-Free Live Tech Support ----- (1-800-828-4040) This option provides live telephone technical support, free of service charges, Monday-Saturday (excluding holidays), during your product's 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4. Extended Service and Support ----- www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our web site at www.canonesp.com. CarePAK must be purchased during your product's warranty period. For more information and updated program specifics, please visit our web site at www.canontechsupport.com. *Support program specifics are subject to change without notice.