Canon VB-R12VE Mobile Camera Viewer Operation Guide - Page 31

Viewer disconnects, Cannot register settings, Auto lock is activated or the screen has, turned off.

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Page 31 highlights

Viewer disconnects ● The connection is severed when the camera creates a panoramic screen. Try connecting again after the panoramic screen has been created. ● Check the camera, network and device for any abnormality. ● Reboot the device and connect. Cannot register settings ● Only the admin user can register settings. ● Relaunch the web browser, reconnect to the camera, and register again. Auto lock is activated or the screen has turned off. ● Even when using the viewer, the mobile device's auto lock or auto screen timeout settings are still active. To deactivate these features, change the device's settings. Display is slow ● The display may be slow for approximately the first minute using an SSL connection. BIE-7099-002 © CANON INC. 2017

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BIE-7099-002
© CANON INC. 2017
Viewer disconnects
●
The connection is severed when the
camera creates a panoramic screen.
Try connecting again after the
panoramic screen has been created.
●
Check the camera, network and device
for any abnormality.
●
Reboot the device and connect.
Cannot register settings
●
Only the admin user can register
settings.
●
Relaunch the web browser, reconnect to
the camera, and register again.
Auto lock is activated or the screen has
turned off.
●
Even when using the viewer, the mobile
device’s auto lock or auto screen
timeout settings are still active. To
deactivate these features, change the
device’s settings.
Display is slow
●
The display may be slow for
approximately the first minute using an
SSL connection.