Cisco 7911G Phone Guide

Cisco 7911G - IP Phone VoIP Manual

Cisco 7911G manual content summary:

  • Cisco 7911G | Phone Guide - Page 1
    Phone Guide Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
  • Cisco 7911G | Phone Guide - Page 2
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    01 QUICK REFERENCE Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Speed Dialing Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed-dial index number Answer Answer a call Barge
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    call Shared line in use Authenticated call Encrypted call Other Features Speed Dial configured Message waiting Option selected Feature enabled URL entry in call log is ready to edit (SIP only) Audio or Video Mode Handset in use Speaker in use (Monitor on) Video enabled (Cisco Unified IP Phone 7911G
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    Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines vs. Calls 11 Understanding Line and Call
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    Barge Features 32 Preventing Others from Viewing or Barging a Shared-Line Call 33 Making and Receiving Secure Calls 33 Tracing Suspicious Calls 35 Prioritizing Critical Calls 35 Using Cisco Extension Mobility 37 Managing Business Calls Using a Single Phone Number 37 Using a Handset, Headset, and
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    Up Speed Dials on the Web 56 Setting Up Phone Services on the Web 58 Controlling User Settings on the Web 59 Controlling Line Settings on the Web 59 Setting Up Phones and Access Lists for Mobile Connect 61 Using Cisco WebDialer 63 Understanding Additional Configuration Options 65 Troubleshooting
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    vi OL-15428-01
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    . See Speed Dialing, page 28. See Using a Shared Line, page 31. See Using a Handset, Headset, and Speaker, page 40. See Changing Phone Settings, page 43. See Using Call Logs and Directories, page 45. See Accessing Voice Messages, page 51. Refer to the Quick Reference Card in the front of this guide
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    need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (headsets) that are
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    /ear/ear_data.html. Accessibility Features A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 3
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    4 OL-15428-01
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    graphic and table show how to connect the Cisco Unified IP Phone 7906G: 3 2 5 1 4 1 Network port (10/100 SW) 2 Handset port 3 DC adapter port (DC48V) 79976 4 AC-to-DC power supply 5 AC power cord Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 5
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    The following graphic and table show how to connect the Cisco Unified IP Phone 7911G: 4 3 6 1 2 5 1 Network port (10/100 SW) 2 Access port (10/100 PC) 3 Handset port 91638 4 DC adapter port (DC48V) 5 AC-to-DC power supply 6 AC power cord 6 OL-15428-01
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    . The phone will restart. Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified
  • Cisco 7911G | Phone Guide - Page 16
    sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer's sites
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    basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online
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    and Speed Dialing, page 28. 5 Applications Menu button 6 Hold button 7 Keypad 8 Volume button Displays the Applications menu that provides Accessing Applications access to a voice message system, phone logs Menus, page 11. and directories, settings, services, and help. Places the active call on
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    Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines-Each line corresponds to a phone number (or extension) that others can use to call you. Your phone can support one line. • Calls-Each line can support multiple calls. By default, your phone supports
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    System on Your Phone The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available
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    and select Directories > Missed Calls, Received Calls, or Placed Calls. 2. Scroll to the number and press Dial. For more information, see... An Overview of Your Phone, page 9. - - Using Hold and Resume, page 18. Using Call Logs, page 45. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified
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    option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information. 1. Press the Fast Dial line button. 2. Scroll to or press the index number to find the entry. • Configuring Fast Dials on the Web, page
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    can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Speed dial a number Do one of the following: Speed Dialing, page
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    in to the Cisco Extension Mobility service on a phone. Using Cisco Extension Mobility, page 37. 1. Obtain your Mobile Voice Access number and End user PIN from your system administrator. 2. Dial your assigned Mobile Voice access number. Managing Business Calls Using a Single Phone Number, page 37
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    . Or press EndCall. Hang up while monitoring a call (using Press EndCall. the speaker) Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 17
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    , and there are other held calls on the line, the Hold button changes to blinking (red). • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can
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    line: • Calls with the highest precedence and longest duration display at the top of the list. • Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last. Cisco Unified IP Phone 7906G and 7911G
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    number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone has on-hook transfer enabled, complete the transfer by hanging up. Transfer two current calls to each other (direct transfer) without staying on the line
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    Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you. Cisco Unified IP Phone 7906G and 7911G
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    . • You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. • Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
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    , or choose "None" (to use the "Alert" setting configured by your system administrator). Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending
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    (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is only available on phones that use shared lines. • Meet-Me-Allows you to create or join a conference by calling a conference number. Use the MeetMe softkey. Using Conference Conference allows
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    the action. barging a call on a shared line See Using a Shared Line, page 31 for more information. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 26. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 25
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    calling the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe. 4. Dial
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    " on the phone secure screen. Verify that a participant is Look for the or calling from a secure phone phone screen. icon beside the participant's name on the Add more participants See Using Conference, page 24. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager
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    phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: • Speed Dials • Abbreviated Dialing • Fast Dials Note • To set up speed-dial numbers and Abbreviated Dial, you must be able to access your User Options web pages. See Using the Cisco
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    enter a line number, your phone picks up the ringing call on that particular line (if available). • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications
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    a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. Direct and store an active call at a directed call park number 1. During a call, press Transfer. 2. Select a speed-dial number assigned to a directed call park number or dial the number
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    for exceptions.) When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 32. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager
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    Others from Viewing or Barging a Shared-Line Call, page 33. Note The maximum number of calls that a shared line supports can vary by phone. Using Barge to Add Yourself to a Shared-Line Call You can use barge features (cBarge and Barge) to add yourself to calls on your shared line. (Calls must be
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    ) with another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager
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    , Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated. • Non-secure call-At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. If you
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    call administrator) followed by the phone number. Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon or special call waiting tone on your phone screen indicates the priority level of the call. Cisco Unified IP Phone 7906G and 7911G for Cisco
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    If you... Want to view priority level of a call Then... Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Want to accept a higher-priority call Hear a continuous tone
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    Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based
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    all configured phones or just one: - All phones-Enter 2. - One phone-Enter 1 and enter the number you want to add as a remote destination, followed by #. Make a call from your mobile phone See Placing a Call-Additional Options, page 15. Turn off Mobile Connect from your mobile phone 1. Dial
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    (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 39
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    Using a Handset, Headset, and Speaker The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must use the handset. You can use the speaker in one of two ways, depending on how your system
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    system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband handset. To learn more, refer to the handset documentation or ask your system administrator for assistance. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications
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    , then this setting is not user controllable and you must contact your system administrator to change this setting. Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator can configure AutoAnswer to use the speaker to
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    indicator settings. (See Controlling User Settings on the Web, page 59.) Note Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 43
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    language on 1. Log in to your User Options web pages. (See Accessing Your User the phone screen Options Web Pages, page 52.) 2. Access your user settings. (See Controlling User Settings on the Web, page 59.) Change the line text label 1. Log in to your User Options web pages. (See Accessing Your
  • Cisco 7911G | Phone Guide - Page 53
    may need to press the more softkey to display Clear.) Erase a single call record 1. Press , choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. 3. Press Delete. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 45
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    the action.) - EndCall-Disconnects the first call and dials the second. Place a call from a 1. Press , and choose Directories > Missed Calls, Placed Calls, or URL entry in a call Received Calls. log (SIP phones only) 2. Highlight the URL entry that you want to dial. 3. If you need to edit the
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    on another call) 1. Press , and choose Directories > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, select the listing, and go off-hook. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager
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    -Disconnects the first call and dials the second. Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal
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    the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 49
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    Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. • Your phone might be set up for international call logging, which is indicated by a "+" symbol on the
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    the voice instructions. • Press , select Messages, and follow the voice instructions. Send a call to a voice message system Press Divert. For more information, see Sending a Call to a Voice Message System, page 21. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager
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    use your computer to log in to your User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from your User Options web pages. Accessing Your User Options Web Pages This section describes how to
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    Using the Cisco Unified CM User Options Web Pages Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 52. Using Personal Directory
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    1. Choose User Options > Device. 2. Click Service URL. 3. Choose the Personal Address Book service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Click Save. 6. Click Reset and then click Restart to refresh the phone configuration. You can now press the line button to
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    Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save. Search for a Fast Dial entry 1. Choose User Options > Fast Dials. 2. Specify search information and click Find. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 55
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    your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions. Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial numbers • Abbreviated
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    Speed Dials. 4. Enter a number and label for an Abbreviated Dialing code. 5. Click Save. Set up Fast Dials See Configuring Fast Dials on the Web, page 55. You can also set up Fast Dials on your phone. See Using Personal Directory on Your Phone, page 48. Cisco Unified IP Phone 7906G and 7911G
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    Note The services available for your phone depend on the phone system configuration and the services you subscribed to. Ask your phone system administrator for more information. Note If only one service is configured, the service opens by default. If more than one service is configured, select an
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    on your phone: • Set up call forwarding for your primary phone line-see Forwarding Calls to Another Number, page 21. • Change rings, display, and other phone-model specific settings-see Changing Phone Settings, page 43. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications
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    Call Forwarding area, choose call forwarding settings for various conditions. 5. Click Save. 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Message Waiting Lamp area, choose from various settings. Note Typically, the default
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    - !-Matches any number of digits. For example, 408! matches any number starts with 408. - #-Used as a single digit for exact match. 9. To add this member to the access list, click Save. 10. To save the access list, click Save. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications
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    User Options > Mobility Settings > Remote Destinations. 2. Click Add New. 3. Enter the following information: - Name-Enter a name for the mobile (or other) phone. - Destination Number-Enter your mobile phone number day of the week you want to allow calls to ring the remote destination. • For each
  • Cisco 7911G | Phone Guide - Page 71
    Using the Cisco Unified CM User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you. If you want to... Use
  • Cisco 7911G | Phone Guide - Page 72
    Use permanent device-Identifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host
  • Cisco 7911G | Phone Guide - Page 73
    these features and see: • Advanced Call Handling, page 28. • Using a Shared Line, page 31. • A shared line to view or join co-workers' calls. • Using Cisco Extension Mobility, page 37. • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone. Want
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    CallBack fails The other party might have call forwarding enabled. The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All
  • Cisco 7911G | Phone Guide - Page 75
    to your system administrator. Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call • Select a general problem from a list of categories and choose reason codes Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 67
  • Cisco 7911G | Phone Guide - Page 76
    to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty
  • Cisco 7911G | Phone Guide - Page 77
    ASCII label field support 57 authenticated calls 33 Auto Dial 14 AutoAnswer 16 B barge and privacy 33 and shared lines 31 using 32 buttons, identifying 9 C call forwarding 21 configuring on phone 22 call logs dialing from 13 erasing 45 viewing and dialing from 45 call park 16, 30 call pickup 16, 29
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    transferring 20 viewing 10, 19 Cisco Extension Mobility feature, using 16 Cisco Unified IP Phone connecting 5 documentation for 1 feature configuration for 12 illustration 9 protocol 12 registering 7 SCCP 12 securing handset rest 7 SIP 12 troubleshooting 66 web-based services for 58 Cisco WebDialer
  • Cisco 7911G | Phone Guide - Page 79
    31 log out of 31 I icons, for call states 11 installing, Cisco Unified IP Phone 5 international call logging 14, 47, 50 K keypad description 10 L language (locale) settings 59 lines compared to calls 11 description 11 description of 11 number of calls supported on 11, 65 shared 31 logging out of
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    on-hook dialing 14 P PAB dialing from 15 using from web page 53 using on phone 48 parking a call 16 password, changing 59 Personal Address Book See PAB Personal Directory using from web page 53 using on phone 48 72 phone lines, description of 11 phone services configuring 53 See also User Options
  • Cisco 7911G | Phone Guide - Page 81
    40 speed dial configuring 28 description of 28 labels 57 using 15 subscriptions, for phone services 58 suspicious calls, tracing 35 switching calls 19 T TABSynch 56 TAPS 7 Tool for Auto-Registered Phones Support 7 transferring options for 20 troubleshooting general 66 QRT 67 U User Options web
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    WebDialer 63 74 OL-15428-01
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    , phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn is a service mark
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified IP Phone 7906G and
7911G Phone Guide for Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
Phone Guide