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Cisco 7911G Phone Guide - Page 75

Viewing Phone Administration Data, Using the Quality Reporting Tool

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Troubleshooting Your Phone Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Press and choose Settings > Network Configuration and select the network configuration item that you want to view. Access status data Press and choose Settings > Status and select the status item that you want to view. Access phone model information Press and choose Settings > Model Information. Access phone call and Press voice quality information and choose Settings > Status > Call Statistics. Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call • Select a general problem from a list of categories and choose reason codes Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 67

Section	Page
Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)	1
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Speed Dialing	4
Getting Started	9
Using this Guide	9
Finding Additional Information	9
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	13
An Overview of Your Phone	17
Understanding Buttons and Hardware	17
Understanding Lines vs. Calls	19
Understanding Line and Call Icons	19
Accessing Applications Menus	19
Accessing the Help System on Your Phone	20
Understanding Feature Availability	20
Understanding SIP vs. SCCP	20
Basic Call Handling	21
Placing a Call-Basic Options	21
Placing a Call-Additional Options	23
Answering a Call	24
Ending a Call	25
Using Hold and Resume	26
Switching Between Multiple Calls	27
Switching an In-Progress Call to Another Phone	27
Viewing Multiple Calls	27
Transferring Calls	28
Sending a Call to a Voice Message System	29
Forwarding Calls to Another Number	29
Using Do Not Disturb	30
Making Conference Calls	31
Using Conference Features	31
Using Conference	32
Using Join	33
Using cBarge	33
Using Meet-Me	34
Viewing or Removing Conference Participants	34
Advanced Call Handling	36
Speed Dialing	36
Picking Up a Redirected Call on Your Phone	37
Storing and Retrieving Parked Calls	38
Logging Out of Hunt Groups	39
Using a Shared Line	39
Understanding Shared Lines	39
Using Barge to Add Yourself to a Shared-Line Call	40
Understanding Barge Features	40
Using Barge Features	40
Preventing Others from Viewing or Barging a Shared-Line Call	41
Making and Receiving Secure Calls	41
Tracing Suspicious Calls	43
Prioritizing Critical Calls	43
Using Cisco Extension Mobility	45
Managing Business Calls Using a Single Phone Number	45
Using a Handset, Headset, and Speaker	48
Using the Group Listen Feature	48
Using the Monitor Feature	49
Using a Headset	50
Using AutoAnswer	50
Changing Phone Settings	51
Customizing Rings and Message Indicators	51
Customizing the Phone Screen	52
Using Call Logs and Directories	53
Using Call Logs	53
Directory Dialing	55
Using Corporate Directory on Your Phone	55
Using Personal Directory on Your Phone	56
Accessing Voice Messages	59
Using the Cisco Unified CM User Options Web Pages	60
Accessing Your User Options Web Pages	60
Configuring Features and Services on the Web	61
Using Personal Directory on the Web	61
Using Your Personal Address Book on the Web	61
Configuring Fast Dials on the Web	63
Using the Address Book Synchronization Tool	64
Setting Up Speed Dials on the Web	64
Setting Up Phone Services on the Web	66
Controlling User Settings on the Web	67
Controlling Line Settings on the Web	67
Setting Up Phones and Access Lists for Mobile Connect	69
Using Cisco WebDialer	71
Understanding Additional Configuration Options	73
Troubleshooting Your Phone	74
General Troubleshooting	74
Viewing Phone Administration Data	75
Using the Quality Reporting Tool	75
Cisco One-Year Limited Hardware Warranty Terms	76