Home » Cisco Manuals » Telephony » Cisco 7961G-GE » Manual Viewer

Cisco 7961G-GE Administration Guide - Page 253

How Users Access a Voice Messaging System, How Users Con Personal Directory Entries

UPC - 882658032776

Add to My Manuals
Save this manual to your list of manuals

Page 253 highlights

Appendix A Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system. You should provide this information to each user: • How to access the voice messaging system account. Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on the Cisco Unified IP Phone. • Initial password for accessing the voice messaging system. Make sure that you have configured a default voice messaging system password for all users. • How the phone indicates that voice messages are waiting. Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following: • User Options pages. Make sure that users know how to access their User Options pages. See the "How Users Subscribe to Services and Configure Phone Features" section on page A-4 for details. • Cisco Unified IP Phone Address Book Synchronizer. Make sure to provide users with the installer for this application. To obtain the installer, choose Application > Plugins from Cisco Unified Communications Manager and click Cisco Unified IP Phone Address Book Synchronizer. See the "Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer" section on page A-6 for information about installing the Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 A-5

Section	Page
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified C...	1
Contents	5
Preface	13
Overview	13
Audience	13
Organization	14
Related Documentation	15
Obtaining Documentation, Obtaining Support, and Security Guidelines	16
Cisco Product Security Overview	16
Document Conventions	17
An Overview of the Cisco UnifiedIPPhone	19
Understanding the CiscoUnified IPPhone7961G/7961G-GE and 7941G/7941G-GE	20
What Networking Protocols are Used?	23
What Features are Supported on the CiscoUnified IPPhone7961G/7961G-GE and 7941G/7941G-GE?	28
Feature Overview	28
Configuring Telephony Features	29
Configuring Network Parameters Using the Cisco Unified IP Phone	30
Providing Users with Feature Information	30
Understanding Security Features for Cisco Unified IP Phones	31
Overview of Supported Security Features	33
Understanding Security Profiles	37
Identifying Encrypted and Authenticated Phone Calls	37
Supporting 802.1X Authentication on Cisco Unified IP Phones	41
Security Restrictions	43
Overview of Configuring and Installing Cisco UnifiedIPPhones	44
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	44
Installing Cisco Unified IP Phones	50
Preparing to Install the Cisco Unified IP Phone on Your Network	53
Understanding Interactions with Other Cisco UnifiedIPTelephony Products	54
Understanding How the Cisco UnifiedIPPhone Interacts with Cisco UnifiedCommunications Manager	54
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	55
Providing Power to the Cisco Unified IP Phone	56
Power Guidelines	57
Power Outage	59
Obtaining Additional Information about Power	59
Understanding Phone Configuration Files	60
Understanding the Phone Startup Process	62
Adding Phones to the Cisco UnifiedCommunications Manager Database	65
Adding Phones with Auto-Registration	66
Adding Phones with Auto-Registration and TAPS	67
Adding Phones with Cisco Unified Communications Manager Administration	69
Adding Phones with BAT	69
Using Cisco Unified IP Phones with Different Protocols	70
Converting a New Phone from SCCP to SIP	70
Converting an In-Use Phone from SCCP to SIP	71
Converting an In-Use Phone from SIP to SCCP	71
Deploying a Phone in an SCCP and SIP Environment	72
Determining the MAC Address for a Cisco Unified IP Phone	72
Setting Up the Cisco Unified IP Phone	73
Before You Begin	74
Network Requirements	74
Cisco UnifiedCommunications Manager Configuration	74
Understanding the CiscoUnified IPPhone7961G/7961G-GE and 7941G/7941G-GE Components	75
Network and Access Ports	76
Handset	76
Speakerphone	77
Headset	77
Installing the Cisco Unified IP Phone	80
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	83
Adjusting the Placement of the Cisco Unified IP Phone	85
Adjusting Cisco Unified IP Phone Placement on the Desktop	85
Securing the Phone with a Cable Lock	85
Mounting the Phone to the Wall	86
Verifying the Phone Startup Process	88
Configuring Startup Network Settings	90
Configuring Security on the Cisco Unified IP Phone	90
Configuring Settings on the Cisco UnifiedIPPhone	93
Configuration Menus on the Cisco UnifiedIPPhone	93
Displaying a Configuration Menu	94
Unlocking and Locking Options	95
Editing Values	96
Overview of Options Configurable from a Phone	97
Network Configuration Menu	99
Device Configuration Menu	107
CallManager Configuration Menu	108
SIP Configuration Menu (SIP Phones Only)	109
Call Preferences Menu	113
HTTP Configuration Menu	114
Locale Configuration Menu	116
UI Configuration Menu	118
Media Configuration Menu	121
Ethernet Configuration Menu	128
Security Configuration Menu	129
QoS Configuration Menu	130
Network Configuration Menu	131
Security Configuration Menu	136
CTL File Screen	137
Trust List Screen	139
802.1X Authentication and Status	140
Configuring Features, Templates, Services, and Users	143
Telephony Features Available for the Cisco UnifiedIPPhone	144
Configuring Corporate and Personal Directories	168
Configuring Corporate Directories	168
Configuring Personal Directory	169
Modifying Phone Button Templates	169
Configuring Softkey Templates	170
Setting Up Services	171
Adding Users to Cisco UnifiedCommunications Manager	172
Managing the User Options Web Pages	173
Giving Users Access to the User Options Web Pages	173
Specifying Options that Appear on the User Options Web Pages	173
Customizing the Cisco UnifiedIPPhone	175
Customizing and Modifying Configuration Files	175
Creating Custom Phone Rings	176
Ringlist.xml File Format Requirements	176
PCM File Requirements for Custom Ring Types	177
Configuring a Custom Phone Ring	178
Creating Custom Background Images	179
List.xml File Format Requirements	179
PNG File Requirements for Custom Background Images	180
Configuring a Custom Background Image	181
Configuring Wideband Codec	182
Viewing Model Information, Status, and Statistics on the Cisco UnifiedIPPhone	185
Model Information Screen	186
Status Menu	187
Status Messages Screen	188
Network Statistics Screen	197
Firmware Versions Screen	199
Expansion Module Status Screen (SCCP Phones Only)	200
Call Statistics Screen	201
Monitoring the Cisco UnifiedIPPhone Remotely	205
Accessing the Web Page for a Phone	206
Disabling and Enabling Web Page Access	208
Device Information	209
Network Configuration	210
Network Statistics	215
Device Logs	217
Streaming Statistics	218
Troubleshooting and Maintenance	223
Resolving Startup Problems	224
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	224
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco UnifiedCommunications Manager	225
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	230
Cisco Unified IP Phone Resets Unexpectedly	230
Verifying the Physical Connection	231
Identifying Intermittent Network Outages	231
Verifying DHCP Settings	232
Checking Static IP Address Settings	232
Verifying the Voice VLAN Configuration	232
Verifying that the Phones Have Not Been Intentionally Reset	233
Eliminating DNS or Other Connectivity Errors	233
Checking Power Connection	234
Troubleshooting Cisco Unified IP Phone Security	234
General Troubleshooting Tips	237
General Troubleshooting Tips for the Cisco UnifiedIPPhone Expansion Module 7914 (SCCP Phones Only)	240
Resetting or Restoring the Cisco UnifiedIPPhone	240
Performing a Basic Reset	241
Performing a Factory Reset	242
Using the Quality Report Tool	243
Monitoring the Voice Quality of Calls	243
Using Voice Quality Metrics	244
Troubleshooting Tips	246
Where to Go for More Troubleshooting Information	247
Cleaning the Cisco UnifiedIPPhone	247
Providing Information to Users Via a Website	249
How Users Obtain Support for the Cisco Unified IP Phone	250
Giving Users Access to the User Options Web Pages	250
How Users Access the Online Help System on the Cisco Unified IP Phone	250
How Users Get Copies of Cisco Unified IP Phone Manuals	251
How Users Subscribe to Services and Configure Phone Features	252
How Users Access a Voice Messaging System	253
How Users Configure Personal Directory Entries	253
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	254
Feature Support by Protocol for Cisco UnifiedIP Phone 7961G/7961G-GE and 7941G/7941G-GE	257
Supporting International Users	267
Adding Language Overlays to Phone Buttons	267
Installing the Cisco Unified Communications Manager Locale Installer	268
Technical Specifications	269
Physical and Operating Environment Specifications	269
Cable Specifications	270
Network and Access Port Pinouts	271