Cisco 7975G Administration Guide

Cisco 7975G - Unified IP Phone VoIP Manual

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  • Cisco 7975G | Administration Guide - Page 1
    Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14640-01
  • Cisco 7975G | Administration Guide - Page 2
    relationship between Cisco and any other company. (0709R) The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 © 2007 Cisco Systems, Inc
  • Cisco 7975G | Administration Guide - Page 3
  • Cisco 7975G | Administration Guide - Page 4
  • Cisco 7975G | Administration Guide - Page 5
    18 Checklist for Configuring the Cisco Unified IP Phone 7975G in Cisco Unified Communications Manager 1-19 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7975G 1-22 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
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    IP Phone 7975G Components 3-3 Network and Access Ports 3-3 Handset 3-4 Speakerphone 3-4 Headset 3-4 Audio Quality Subjective to the User 3-5 Connecting a Headset 3-5 Disabling a Headset 3-5 Using External Devices with Your Cisco Unified IP Phone 3-5 Cisco Unified IP Phone 7975G Administration Guide
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    Menu 4-23 QoS Configuration Menu 4-24 Network Configuration 4-25 Security Configuration Menu 4-29 CTL File Menu 4-30 Trust List Menu 4-31 802.1X Authentication and Status 4-32 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 vii
  • Cisco 7975G | Administration Guide - Page 8
    7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-10 Expansion Module(s) Screen (SCCP Phones Only) 7-11 Call Statistics Screen 7-12 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 viii OL-14640-01
  • Cisco 7975G | Administration Guide - Page 9
    Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-9 General Troubleshooting Tips 9-10 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 9-14 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 10
    Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7975G
  • Cisco 7975G | Administration Guide - Page 11
    engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7975G on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones. Many of the tasks involve configuring network settings and affect
  • Cisco 7975G | Administration Guide - Page 12
    configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager. Chapter 6, "Customizing the Cisco Unified IP Phone" Explains how to customize phone ring sounds, background images
  • Cisco 7975G | Administration Guide - Page 13
    sessions and information the system displays are in screen font. Information you must enter is in boldface screen font. Arguments for which you supply values are in italic screen font. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 xiii
  • Cisco 7975G | Administration Guide - Page 14
    number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 xiv OL-14640-01
  • Cisco 7975G | Administration Guide - Page 15
    services, and customizeable features and services. The phones also support security features that include file authentication, device authentication, signaling encryption, and media encryption. The Cisco Unified IP Phone 7975G provides a color touchscreen, support for up to eight line or speed dial
  • Cisco 7975G | Administration Guide - Page 16
    Cisco Unified IP Phone 7975G 17 1 2 16 3 4 5 6 7 8 9 184914 15 14 13 12 11 10 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based
  • Cisco 7975G | Administration Guide - Page 17
    to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed on your touchscreen). 16 Handset light strip 17 Touchscreen Indicates an incoming call or new voice message. Shows phone features. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide
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    is enabled on the phone, you should disable the PC port and voice VLAN. Refer to the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 for additional information. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 1-4 OL
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    (RTP) real-time data, such as interactive voice and video, over data networks. Cisco Unified IP Phones use the RTP protocol to send and receive real-time voice traffic from other phones and gateways. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
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    Topics • Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1 • Understanding the Phone Startup Process, page 2-7 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 1-6 OL-14640
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    Cisco Unified IP Phone," for more information. Related Topics • Configuring Settings on the Cisco Unified IP Phone, page 4-1 • Configuring Features, Templates, Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide
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    Features are Supported on the Cisco Unified IP Phone 7975G? Chapter 1 An Overview of the Cisco Unified IP Phone Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Use this web-based
  • Cisco 7975G | Administration Guide - Page 23
    set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified Communications Manager Security Guide Security features supported on the Cisco Unified See the "Overview of Supported Security IP Phone Features
  • Cisco 7975G | Administration Guide - Page 24
    : • "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 • "802.1X Authentication and Status" section on page 4-32 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 1-10 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
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    Settings on the Cisco Unified IP Phone." Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For more information about the CTL, refer to "Configuring the Cisco CTL Client" chapter in the Cisco Unified Communications Manager Security Guide
  • Cisco 7975G | Administration Guide - Page 26
    Cisco Unified IP Phones" section on page 1-15 for more information. Related Topics • Understanding Security Profiles, page 1-13 • Identifying Encrypted and Authenticated Phone Calls, page 1-13 • Device Configuration Menu, page 4-10 1-12 Cisco Unified IP Phone 7975G Administration Guide for Cisco
  • Cisco 7975G | Administration Guide - Page 27
    associated with it. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-9 • Understanding Security Profiles, page 1-13 • Security Restrictions, page 1-17 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 1-13
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    changes to call security levels when using Barge. Table 1-4 Call Security Interactions When Using Barge Initiator's Phone Security Level Non-secure Secure (encrypted) Secure (authenticated) Non-secure Feature 14 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
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    Cisco Unified IP Phones These sections provide information about 802.1X support on the Cisco Unified IP Phones: • Overview, page 1-16 • Required Network Components, page 1-16 • Best Practices-Requirements and Recommendations, page 1-16 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide
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    between the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at: 1-16 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
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    for adding Cisco Unified IP Phones to your network: • Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-18 • Installing Cisco Unified IP Phones, page 1-21 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
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    the "Cisco Unified IP Phone" chapter in Cisco Unified Communications Manager System Guide and to the "Cisco Unified IP Phone Configuration" chapter in Cisco Unified Communications Manager Administration Guide. 1-18 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
  • Cisco 7975G | Administration Guide - Page 33
    , phone features, IP Phone services, or phone applications 2. Customize phone button templates required). (if Changes the number of line buttons, speed-dial buttons, Service URL buttons or adds a Privacy button to meet user needs. Refer to Cisco Unified Communications Manager Administration Guide
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    Administration Guide, "Cisco Unified IP Phone Configuration" chapter, "Configuring Speed-Dial Buttons" section. 7. Configure Cisco Unified IP Phone services and assign services (optional). Provides IP Phone services. Note Users can add or change services on their phones by using the Cisco Unified
  • Cisco 7975G | Administration Guide - Page 35
    service. If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
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    7914 Expansion Modules to the phone (optional). Extends functionality of the phone by Refer to Cisco Unified IP Phone adding line appearances and/or speed Expansion Module 7914 Phone dial numbers. Guide. 1-22 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
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    the phone and features work correctly. Refer to Cisco Unified IP Phone 7975G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) Guide. 8. Provide information to end users about how to Ensures that users have adequate See Appendix A, "Providing use their phones and how to configure their
  • Cisco 7975G | Administration Guide - Page 38
    Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone 1-24 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
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    the Cisco Unified IP Phone 7975G and other key components of the Voice over IP (VoIP) network. It includes these topics: • Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1 • Providing Power to the Phone, page 2-3 • Understanding Phone Configuration Files
  • Cisco 7975G | Administration Guide - Page 40
    Security Features for Cisco Unified IP Phones" section on page 1-9. Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support
  • Cisco 7975G | Administration Guide - Page 41
    Cisco Unified IP Phone 7975G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone. Note When you install a phone that is powered with external power
  • Cisco 7975G | Administration Guide - Page 42
    Cisco Unified IP Phone 7975G Power Configuration Max. Power Phone Consumed Screen from a Switch Brightness IEEE 802.3af Class 3 power from a Cisco switch, with 12 W Full bidirectional power negotiation enabled External power - Full Cisco Unified IP Phone 7975G Administration Guide for Cisco
  • Cisco 7975G | Administration Guide - Page 43
    this image load differs from the one that is currently loaded on a phone, the phone contacts the TFTP server to request the required load files. (These files are digitally signed to ensure the authenticity of the file source.) OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco
  • Cisco 7975G | Administration Guide - Page 44
    establishes a TCP connection. For SIP phones, a TLS connection requires that the transport protocol in the phone configuration file be set to TLS, which corresponds to the transport type in the SIP Security Profile in Cisco Unified Communications Manager Administration. Note If the device security
  • Cisco 7975G | Administration Guide - Page 45
    cable that is attached to the phone. See the "Providing Power to the Phone" section on page 2-3. See the "Resolving Startup Problems" section on page 9-1. The Cisco Unified IP Phone 7975G has non-volatile flash memory in which it stores firmware images and user-defined preferences. At startup, the
  • Cisco 7975G | Administration Guide - Page 46
    , page 2-9 • Adding Phones with Auto-Registration and TAPS, page 2-10 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Adding Phones with BAT, page 2-11 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 2-8 OL
  • Cisco 7975G | Administration Guide - Page 47
    . Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the "Adding Phones with BAT" section on page 2-11. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide
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    instructions about BAT and about TAPS. Related Topics • Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Adding Phones with BAT, page 2-11 2-10 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 49
    the MAC Address of a Cisco Unified IP Phone" section on page 2-13. For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Bulk Administration Guide. Related Topics • Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Auto-Registration and TAPS
  • Cisco 7975G | Administration Guide - Page 50
    and choose SIP from BAT. • To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration window in Cisco Unified Communications Manager Administration. Refer to Cisco Unified Communications Manager Administration Guide for detailed information about Cisco Unified
  • Cisco 7975G | Administration Guide - Page 51
    Administration, choose System > Enterprise Parameters. 2. Install the phones. 3. Change the Auto Registration Protocol enterprise parameter to SIP. 4. Auto-register the SIP phones. Determining the MAC Address of a Cisco Unified IP Phone Several of the procedures that are described in this manual
  • Cisco 7975G | Administration Guide - Page 52
    Determining the MAC Address of a Cisco Unified IP Phone Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-14 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
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    Configuration, page 3-2 • Safety, page 3-2 Network Requirements For the Cisco Unified IP Phone 7975G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco
  • Cisco 7975G | Administration Guide - Page 54
    allow them to configure items such as call forwarding, speed dialing, and voice messaging system options. See the "Adding Users to Cisco Unified Communications Manager" section on page 5-17 for details. Safety Review the following warnings before installing the Cisco Unified IP Phone 7975G. To see
  • Cisco 7975G | Administration Guide - Page 55
    the Cisco Unified IP Phone include these ports: • Network port-Labeled 10/100/1000 SW on the Cisco Unified IP Phone 7975G • Access port-Labeled 10/100/1000 PC on the Cisco Unified IP Phone 7975G OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 56
    experienced by a user may be reduced or eliminated by using a local power cube. See the "Safety" section on page 3-2 for more information. Note The Cisco Unified IP Phone 7975G supports wideband headsets. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 57
    the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone and Headset check box. Using External Devices with Your Cisco Unified IP Phone The
  • Cisco 7975G | Administration Guide - Page 58
    current firmware image. Before using external devices, read the "Using External Devices with Your Cisco Unified IP Phone" section on page 3-5 for safety and performance information. To install a Cisco Unified IP Phone, perform the following steps: Procedure Notes Reference 1. Connect the handset
  • Cisco 7975G | Administration Guide - Page 59
    • Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) • Adjusting the Placement of the Cisco Unified IP Phone, page 3-9 • Configuring Startup Network Settings, page 3-13 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 60
    Modules 1 and 2. You can leave these fields blank to use the default firmware load. Click the Save icon. A message displays asking you to reset the phone for the changes to take effect. Click OK. Click Reset for the changes to take effect. Cisco Unified IP Phone 7975G Administration Guide for Cisco
  • Cisco 7975G | Administration Guide - Page 61
    Note Refer users to their Cisco Unified Communications Manager User Options web pages, so they can configure speed-dial buttons and program buttons to access phone services on the Cisco Unified IP Phone Expansion Module 7914. See the "How Users Subscribe to Services and Configure Phone Features
  • Cisco 7975G | Administration Guide - Page 62
    procedure, refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone. Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs. 3-10 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL
  • Cisco 7975G | Administration Guide - Page 63
    in Wall Mounting the Cisco Unified IP Phone 1 Footstand adjustment button-Raises and lowers adjustment plate 2 Wall mounting screw holes 3 Adjustment plate-Raises and lowers phone vertically OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 64
    and speed dial numbers, if configured - Softkeys If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the "Resolving Startup Problems" section on page 9-1. 3-12 Cisco Unified IP Phone 7975G Administration Guide for Cisco
  • Cisco 7975G | Administration Guide - Page 65
    an LSC on the phone, perform the following procedure. Depending on how you have configured the CAPF, this procedure installs an LSC, updates an existing LSC, or removes an existing LSC. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 3-13
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    LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-9 3-14 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
  • Cisco 7975G | Administration Guide - Page 67
    the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 68
    , page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-10 • Security Configuration Menu, page 4-29 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 4-2 OL-14640-01
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    4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7975G Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone
  • Cisco 7975G | Administration Guide - Page 70
    a TFTP server, you must manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP. TFTP Server 1 Alternate TFTP TFTP Server 2 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 4-4 OL-14640
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    Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-1 Settings Configurable from the Phone (continued) Category VLAN settings Port settings Description Network Configuration Menu Option • Admin. VLAN ID allows you to change the Admin. VLAN ID administrative
  • Cisco 7975G | Administration Guide - Page 72
    softkey. For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the "Security Configuration Menu" section on page 4-29. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
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    switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option. If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 74
    . If you change the setting of this option, you should change the PC Port Configuration option to the same setting. This ensures that the PC receives the full benefits of the network operating speed. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 75
    a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Device Configuration Menu, page 4-10 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
  • Cisco 7975G | Administration Guide - Page 76
    Table 4-3 Cisco Unified Communications Manager Server States State Active Description Cisco Unified Communications Manager server from which the phone is currently receiving call-processing services 4-10 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 77
    Guide. SIP Configuration Menu (SIP Phones Only) The SIP Configuration menu is available on SIP phones. This menu contains these sub-menus: • SIP General Configuration Menu, page 4-12 • Line Settings Menu, page 4-13 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 78
    will always be set to USECommunications Manager. Displays the port number of the emergency Display only-cannot configure. proxy server or gateway. This value will always be set to 5060. 4-12 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL
  • Cisco 7975G | Administration Guide - Page 79
    by the phone. This value will always be set to 5060. Display only-Cannot configure. Displays if the line is part of a shared line (Yes) Display only-Cannot configure. or not (No). OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 4-13
  • Cisco 7975G | Administration Guide - Page 80
    Phone > Add speed dial label and number assigned to that line. a New Speed Dial or Device > Phone > Add/Update Speed Dials. Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-10 4-14 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 81
    is open before the XML service specified in the Idle URL option is activated. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 4-15
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    Directed Broadcast, Unicast, Mulitcast, and Any cast. Secondary server mode. Supported modes are Display only-Cannot configure. Directed Broadcast, Unicast, Multicast, and Any cast. 4-16 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 83
    to the initial softkeys. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. Range: 5 to 30; 0 represents an infinite timer. Default: 5 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
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    the user can configure ringtones and wallpaper images. Default: Enabled To Change Use Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration. From Cisco Unified Communications Manager Administration, choose Device> Phone> Phone Configuration. Media Configuration
  • Cisco 7975G | Administration Guide - Page 85
    choose Device > Phone > Phone Configuration. Range: 0 percent to 100 percent. (0 percent is -66 dBM and 100 percent is -3 dBM.) Default: 84 percent (-10dBM) See also: Recording Tone OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 4-19
  • Cisco 7975G | Administration Guide - Page 86
    Codec on a per-phone basis. Administration > Device > Phone. The default is "Use System Default," which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. 4-20 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL
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    whether the LCD screen automatically From Cisco Unified Communications Manager Call illuminates when a call is received. Administration, choose Device > Phone > Phone Configuration. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 4-21
  • Cisco 7975G | Administration Guide - Page 88
    immediately. • When forwarding delay is set to enabled, the internal switch waits eight seconds before forwarding packets between the PC port and the switch port. Default is disabled. 4-22 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 89
    > Phone > Phone Configuration. Displays the security mode that is set for the phone. Use Cisco Unified Communications Manager Administration to modify. For use by the Cisco Technical Assistance Center (TAC), if necessary. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco
  • Cisco 7975G | Administration Guide - Page 90
    for call control signaling. DSCP For Configuration DSCP IP classification for any phone configuration transfer. DSCP For Services DSCP IP classification for phone-based services. To Change From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. From
  • Cisco 7975G | Administration Guide - Page 91
    Disabled-default If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: • Call Statistics Screen, page 7-12 • Streaming Statistics, page 8-11 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 92
    Settings on the Cisco Unified IP Phone Table 4-17 Network Configuration Menu Options (continued) Option CDP: PC Port Description To Change Indicates whether CDP is supported on the PC From Cisco Unified Communications Manager port (default is enabled). Administration, choose Device > Phone
  • Cisco 7975G | Administration Guide - Page 93
    the protocol supported by the switch. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Enabled-default • Disabled OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 94
    should match the protocol supported by the switch. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Enabled-default • Disabled Advertises the phone's power priority to the From Cisco Unified Communications Manager switch
  • Cisco 7975G | Administration Guide - Page 95
    that is set for the From Cisco Unified Communications Manager phone. Administration, choose Device > Phone > Phone Configuration. Indicates whether a manufacturing installed certificate (used for the security features) is installed on the phone (Yes) or is not installed on the phone (No). For
  • Cisco 7975G | Administration Guide - Page 96
    save changes that you make to the TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. Unlocking the CTL File To unlock the CTL file from the Security Configuration menu, follow these steps: 4-30 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 97
    is installed for this server. For more information about these settings, refer to the "Configuring the Cisco CTL Client" section in Cisco Unified Communications Manager Security Guide. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 98
    "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 for assistance in recovering from a deleted shared secret. Realm-Indicates the user network domain, Display only-Cannot configure. always set as Network 4-32 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 99
    in progress • Authenticated-Authentication successful or implicit authentication due to timeouts • Held-Authentication failed, waiting before next attempt (approximately 60 seconds) OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 4-33
  • Cisco 7975G | Administration Guide - Page 100
    Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone 4-34 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 101
    5-15 • Configuring Softkey Templates, page 5-16 • Setting Up Services, page 5-16 • Adding Users to Cisco Unified Communications Manager, page 5-17 • Managing the User Options Web Pages, page 5-17 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
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    about service parameters and the functions that they control, refer to Cisco Unified Communications Manager Administration Guide. Table 5-1 Telephony Features for the Cisco Unified IP Phone Feature Description Configuration Reference Abbreviated dialing Allows users to speed dial a phone
  • Cisco 7975G | Administration Guide - Page 103
    Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco
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    For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • "Specifying Options that Appear on the User Options Web Pages" section on
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    Services Guide, "Cisco desktop interfaces that are primarily used by the assistant. Unified Communications Manager Assistant With Proxy Line Support" and "Cisco Unified Communications Manager Assistant With Shared Line Support" chapters. OL-14640-01 Cisco Unified IP Phone 7975G Administration
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    Manager System Guide, "Cisco Unified IP Phones" and "Conference Bridges" chapters. • The service parameter, Advance Adhoc Conference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features. Note Be sure to inform your users whether these
  • Cisco 7975G | Administration Guide - Page 107
    that certain users can place. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
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    the line becomes available to make or receive new calls. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 5-8 OL-14640-01
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    to: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Malicious Call Identification" chapter. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
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    another group that is associated with the user's group. For more information refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group" chapter. 5-10 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 111
    Manager Features and Services Guide, "Directory Number Configuration" chapter. Private Line Automated Ringdown (PLAR) (SIP phones only) The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes
  • Cisco 7975G | Administration Guide - Page 112
    . Note The intercom feature is disabled when a call is being monitored or recorded. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter. 5-12 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
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    illumination remains disabled. mming_reference_guides_list.html Allows users to redirect connected calls from their phones Requires no configuration. to another number. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 5-13
  • Cisco 7975G | Administration Guide - Page 114
    to store a set of personal numbers. To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section on page 5-15 for more information. 5-14 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 115
    Cisco Unified Communications Manager Administration, then locate and click Cisco Unified IP Phone Address Book Synchronizer. Modifying Phone Button Templates Phone button templates let you assign speed dials and features to programmable line buttons. While both SCCP and SIP phones support speed-dial
  • Cisco 7975G | Administration Guide - Page 116
    , end-user configuration of IP Phone applications. Before you set up services, gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network. 5-16 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
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    phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7975G Guide. Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration
  • Cisco 7975G | Administration Guide - Page 118
    web pages (default). • Hide All Settings-No call forward settings display on the User Options web pages. • Show Only Call Forward All-Only call forward all calls displays on the User Options web page. 5-18 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 119
    T E R Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files, phone ring sounds, background images, and other phone features. This chapter includes these topics: • Customizing and Modifying Configuration Files, page 6-1 • Creating Custom Phone Rings, page
  • Cisco 7975G | Administration Guide - Page 120
    >Analog Synth 1 Analog1.raw Analog Synth 2 Analog2.raw Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 6-2 OL-14640-01
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    and editing the XML file on the TFTP server, you can designate the background images from which users can choose. In this way, you can provide custom images, such as your company logo. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 6-3
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    requires two PNG files: • Full size image-Version that appears on the phone. • Thumbnail image-Version that displays on the Background Images screen from which users can select an image. Must be 25% of the size of the full size image. Cisco Unified IP Phone 7975G Administration Guide for Cisco
  • Cisco 7975G | Administration Guide - Page 123
    Note Cisco recommends that you also store backup copies of custom image files in another location. You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified Communications Manager. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco
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    configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7975G) and if the far endpoint supports G.722, the call connects by using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset
  • Cisco 7975G | Administration Guide - Page 125
    Touch the touchscreen. • Lift the handset. When you turn the display on, it remains on until the phone has remained idle for a designated length of time, then it turns off automatically. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 6-7
  • Cisco 7975G | Administration Guide - Page 126
    hour and 30 minutes after an end-user turns the display on, enter 1:30. The default value is 0:30. Display On If Incoming Disable/enable automatic illumination of the LCD screen when a call is Call received. Default: Disabled Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
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    the Cisco Unified IP Phone 7975G, see Chapter 9, "Troubleshooting and Maintenance." This chapter includes these topics: • Model Information Screen, page 7-2 • Status Menu, page 7-2 • Call Statistics Screen, page 7-12 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
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    7-3. • Network Statistics-Displays the Network Statistics screen, which shows Ethernet traffic statistics. For more information, see the "Network Statistics Screen" section on page 7-9. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 7-2 OL-14640-01
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    can take to address errors. To display the Status Messages screen, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Status Messages. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 7-3
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    Security Guide. The phone could not update its certificate trust list (CTL) file. Problem with the CTL file on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
  • Cisco 7975G | Administration Guide - Page 131
    XML Problem with the TFTP downloaded dialplan file properly. XML file. For more information refer to the Cisco Unified Communications Manager Administration Guide. 802.1X Authentication is disabled on the phone. You can enable 802.1X authentication using the Settings > Security Configuration
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    The phone has been configured to release its IP address. The phone remains idle until it is power cycled or you reset the DHCP address. See the "Network Configuration Menu" section on page 4-5 section for details. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
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    . See the "Network Configuration Menu" section on page 4-5 section for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
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    Configuration menu on the phone. • If the TFTP server address is correct, there may be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone 7975G Administration Guide
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    Item Rx Frames Tx Frames Rx Broadcasts Description Number of packets received by the phone Number of packets sent by the phone Number of broadcast packets received by the phone OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 7-9
  • Cisco 7975G | Administration Guide - Page 136
    , follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Firmware Versions. To exit the Firmware Version screen, press the Exit softkey. 7-10 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 137
    each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone. This screen appears on SCCP phones only. Table 7-5 explains the information that is displayed on this screen for each connected expansion module. You can use this information to troubleshoot the expansion module, if
  • Cisco 7975G | Administration Guide - Page 138
    codec): G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k. Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). 7-12 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 139
    Calls" section on page 9-16. Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Average MOS LQK score G.728/iLBC gives 3.9 • G.729 A/AB gives 3.8 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 7-13
  • Cisco 7975G | Administration Guide - Page 140
    If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Highest interval concealment ratio from report blocks are received. 7-14 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
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    Web Page Access, page 8-3 • Device Information, page 8-3 • Network Configuration, page 8-5 • Network Statistics, page 8-8 • Device Logs, page 8-11 • Streaming Statistics, page 8-11 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 8-1
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    Messages-Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. For more information, see the "Device Logs" section on page 8-11. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 8-2 OL-14640-01
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    Device Information area, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section on page 8-2, and then click the Device Information hyperlink. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 8-3
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    the factory-installed load running on the phone Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to a SCCP phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone
  • Cisco 7975G | Administration Guide - Page 145
    . You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu that are on the Cisco Unified IP Phone. For more information, see Chapter 5, "Configuring Features, Templates, Services, and Users." To display the Network Configuration area, access the
  • Cisco 7975G | Administration Guide - Page 146
    on behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client. URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 8-6 OL-14640
  • Cisco 7975G | Administration Guide - Page 147
    the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item SW Port Configuration PC Port Configuration TFTP Server 2 User Locale Network Locale Headset enabled User Locale Version Network Locale Version PC Port Disabled Speaker Enabled
  • Cisco 7975G | Administration Guide - Page 148
    8-4 describes the items in this area. • Network area-Displays information about network traffic to and from the network port on the phone. Table 8-4 describes the items in this area. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 8-8 OL-14640-01
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    and 255 bytes in size Total number of packets received, including bad packets, that are between 256 and 511 bytes in size OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 8-9
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    to lack of resources (for example, FIFO overflow) Tx excessDefer Total number phone is connected discovered by CDP protocol. LLDP Neighbor Device ID Identifier of a device connected to this port discovered by LLDP protocol. 8-10 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
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    requested that the phone start transmitting packets. Indication of whether streaming is active or not. Unique, fixed name that is automatically assigned to the phone based on its MAC address. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
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    set to Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Average MOS LQK score observed for the entire voice stream. Lowest MOS LQK score observed from start of the voice stream. 8-12 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
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    activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Highest times RTCP Receiver Reports have been received. Last time at which an RTCP Receiver Report was received. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 154
    9-16. Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg VAD), a longer interval might be required to accumulate 3 seconds of active speech Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
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    Cisco Unified IP Phone" chapter • "Configuring Features, Templates, Services, and Users" chapter • "Call Statistics Screen" section on page 7-12 • "Monitoring the Voice Quality of Calls" section on page 9-16 Streaming Statistics OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for
  • Cisco 7975G | Administration Guide - Page 156
    Streaming Statistics Chapter 8 Monitoring the Cisco Unified IP Phone Remotely 8-16 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
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    Startup Problems, page 9-1 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-9 • General Troubleshooting Tips, page 9-10 • General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page
  • Cisco 7975G | Administration Guide - Page 158
    Factory Reset" section on page 9-15. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance. Cisco Unified IP Phone 7975G Administration
  • Cisco 7975G | Administration Guide - Page 159
    TFTP server. Such a setting is particularly useful if the phone was recently moved from one location to another. See the "Network Configuration Menu" section on page 4-5 for instructions. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 9-3
  • Cisco 7975G | Administration Guide - Page 160
    your IP routing and VLAN configuration. Refer to Troubleshooting Switch Port Problems, available at this URL: http://www.cisco.com/warp/customer/473/53.shtml • IP Address, Subnet Mask, Default Router-If you have assigned a static IP address to the phone, you must manually enter settings for these
  • Cisco 7975G | Administration Guide - Page 161
    Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified Communications Manager Administration Guide for more information. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 162
    9-7 • Identifying Intermittent Network Outages, page 9-7 • Verifying DHCP Settings, page 9-7 • Checking Static IP Address Settings, page 9-7 • Verifying Voice VLAN Configuration, page 9-7 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 9-6 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 163
    configured. Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. See the "Understanding How the Cisco Unified IP Phone Interacts with the VLAN" section on page 2-2 for details. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 164
    restart if it powers up by using external power but loses that connection and switches to PoE. Similarly, a phone may restart if it powers up by using PoE and then gets connected to an external power supply. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 165
    to Cisco Unified Communications Manager Security Guide. Table 9-1 Cisco Unified IP Phone Security Troubleshooting Problem Possible Cause CTL File Problems Device authentication error. CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate
  • Cisco 7975G | Administration Guide - Page 166
    you can configure the network to use the G.729 protocol (the default is G.711). When using G.729, calls between an IP phone and a digital cellular phone will have poor voice quality. Use G.729 only when absolutely necessary. 9-10 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 167
    this Cisco Unified IP phone and the other device. The values of these statistics should match. See the "Call Statistics Screen" section on page 7-12 for information about displaying these statistics. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
  • Cisco 7975G | Administration Guide - Page 168
    to the phone log. If you are having problems getting CVTA to work, make sure that the PC Port is enabled, and that CDP is on the PC port. See Network Configuration Menu, page 4-5 for more information. 9-12 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7975G | Administration Guide - Page 169
    so, the problem is with the phone; otherwise, the problem is with the Cisco Unified Communications Manager configuration. 3. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 170
    SIP phones do not support this device. Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting Problem Solution No display on the Cisco Unified Verify that all of the cable connections are correct. IP Phone Expansion Module 7914. Verify that you have power to the Cisco Unified
  • Cisco 7975G | Administration Guide - Page 171
    softkey. Deletes the CTL file from the phone and restarts the phone. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file-Erased • LSC-Erased • User configuration settings-Reset
  • Cisco 7975G | Administration Guide - Page 172
    for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users' Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available
  • Cisco 7975G | Administration Guide - Page 173
    /high packet loss. • Unlike MOS, the Conceal Ratio and Concealed Seconds metrics remain valid and useful for both wideband and narrowband calls. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 9-17
  • Cisco 7975G | Administration Guide - Page 174
    Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html • Cisco Products and Services (Technical Support and Documentation): 9-18 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
  • Cisco 7975G | Administration Guide - Page 175
    automatically re-enables itself. To re-enable the touchscreen before that, press the flashing Display button for more than one second. The phone displays Touchscreen Enabled. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 9-19
  • Cisco 7975G | Administration Guide - Page 176
    Cleaning the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance 9-20 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 177
    Phone Features, page A-3 • How Users Access a Voice Messaging System, page A-3 • How Users Configure Personal Directory Entries, page A-4 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services
  • Cisco 7975G | Administration Guide - Page 178
    Unified IP Phone 7975G Guide for more information. How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco Unified IP Phone 7975G Guide includes detailed user instructions for key phone features
  • Cisco 7975G | Administration Guide - Page 179
    a default voice messaging system password for all users. • How the phone indicates that voice messages are waiting. Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide
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    appears. Click Finish. To complete the process, you must next configure the Synchronizer. Configuring the Synchronizer Step 1 Open the Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 A-4 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 181
    you accepted the default installation directory, you can open the application by choosing Start > Programs > Cisco > IP Phone Address Synchronizer. To configure user information, click the Password button. The Cisco Unified IP Phone User window appears. Enter the Cisco Unified IP Phone user name and
  • Cisco 7975G | Administration Guide - Page 182
    How Users Configure Personal Directory Entries Appendix A Providing Information to Users Via a Website Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 A-6 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 183
    Cisco Unified IP Phone 7975G SCCP SIP Supported Supported Answer Release Audible Message Waiting Indicator Auto Answer Supported Supported Supported Supported Supported Supported Auto Dial Supported Supported Barge (and cBarge) Busy Lamp Field (BLF) Call Lists Busy Lamp Field (BLF) Speed
  • Cisco 7975G | Administration Guide - Page 184
    Fast Dial Service Forced Authorization Codes (FAC) Help System Hold/Resume Hold Reversion Immediate Divert Immediate Divert-Enhanced Cisco Unified IP Phone 7975G SCCP SIP For More Information Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
  • Cisco 7975G | Administration Guide - Page 185
    Voice Messages" section of the Phone Guide "Customizing Your Phone on the Web-Configuring Features and Services on the Web" "Troubleshooting Your Phone-Viewing Phone Administrative Data" OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 B-3
  • Cisco 7975G | Administration Guide - Page 186
    User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco VT Advantage User Guide Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 187
    "Locale Installation" section in the Cisco Unified Communications Operating System Administration Guide. Note All languages may not be immediately available, so continue to check the website for updates. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
  • Cisco 7975G | Administration Guide - Page 188
    Installing the Cisco Unified Communications Manager Locale Installer Appendix C Supporting International Users Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 C-2 OL-14640-01
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    Note Cables have 4 pairs of wires for a total of 8 conductors. As supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for
  • Cisco 7975G | Administration Guide - Page 190
    handset and headset connection. • RJ-45 jack for the LAN 10/100/1000BaseT connection (labeled 10/100/1000 SW). • RJ-45 jack for a second 10/100/1000BaseT compliant connection (labeled 10/100/1000 PC). • 48-volt power Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications
  • Cisco 7975G | Administration Guide - Page 191
    Pin Number Function 6 BI_DA- 7 BI_DC+ 8 BI_DC- Note "BI" stands for bi-directional, while DA, DB, DC and DD stand for "Data A", "Data B", "Data C" and "Data D", respectively. OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 D-3
  • Cisco 7975G | Administration Guide - Page 192
    configuring 4-9 connecting 3-6 disabled 4-23 forwarding packets to 4-22 access to phone settings 4-1 Access web page 8-2, 8-8 adding Cisco Unified IP Phones manually 2-11 Cisco Unified IP Phones using auto-registration 2-9 Cisco Unified IP Phones using BAT 2-11 users to Cisco Unified Communications
  • Cisco 7975G | Administration Guide - Page 193
    1-17 configuring user services 5-16 features 1-2 figure 1-2 installation checklist 1-21, 1-22 installation overview 1-17 installation procedure 3-6 installation requirements 1-17 modifying phone button templates 5-15 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified
  • Cisco 7975G | Administration Guide - Page 194
    secure 2-6 XmlDefault.cnf.xml 2-6 configuring from a Cisco Unified IP Phone 4-3 LDAP directories 5-15 overview 1-17 personal directories 5-15 phone button templates 5-15 softkey templates 5-16 startup network settings 3-13 user features 5-17 connecting handset 3-6 headset 3-6 to AC adapter 3-6 to
  • Cisco 7975G | Administration Guide - Page 195
    used for troubleshooting 9-3 Ethernet Configuration menu about 4-22 Span to PC Port option 4-22 Ethernet Information web page 8-2, 8-8 Expansion Module See Cisco Unified IP Phone Expansion Module 7914 Expansion Module(s) screen 7-3, 7-11 extension mobility 5-7 F fast dial service 5-7 feature buttons
  • Cisco 7975G | Administration Guide - Page 196
    4-15 iLBC codec 9-13 image authentication 1-11 immediate divert 5-8 Information URL 4-15 installing Cisco Unified Communications Manager configuration 3-2 network requirements 3-1 preparing 2-8 IN-5 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL
  • Cisco 7975G | Administration Guide - Page 197
    metrics, voice quality 8-12 MIC 1-11 mobile connect 5-10 mobile voice access 5-10 Model Information screen 7-1 multilevel precedence and preemption (MLPP) 5-10 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 IN-6
  • Cisco 7975G | Administration Guide - Page 198
    requirements, for installing 3-1 network settings, startup configuration 3-13 network statistics 7-9, 8-8 Network Statistics screen 7-9 Network web page 8-2, 8-8 O on hook call transfer 5-10 Operational VLAN ID 4-7 other group pickup 5-10 IN-7 Cisco Unified IP Phone 7975G Administration Guide
  • Cisco 7975G | Administration Guide - Page 199
    19 redial 5-11 reset basic 9-15 factory 9-15 resetting basic 9-15 Cisco Unified IP phone 9-14 continuously 9-6 intentionally 9-8 methods 9-15 ring activity 5-11 ringer, indicator for 1-3 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 IN
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    1-12 silent monitoring 5-12 single button barge 5-13 SIP, description 1-6 softkey buttons description of 1-3 softkey templates, configuring 5-16 Span to PC Port 4-22 Speaker button IN-9 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 201
    5-4 call waiting 5-4 Cisco Call Back 5-5 Cisco IP Manager Assistant (Cisco IPMA) 5-5 client matter codes 5-6 conference 5-6 configurable call forward display 5-6 directed call park 5-6 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 IN
  • Cisco 7975G | Administration Guide - Page 202
    9-3 network outages 9-7 phones resetting 9-8 physical connection 9-7 services on Cisco Unified Communications Manager 9-4 TFTP settings 9-3 VLAN configuration 9-7 Trust List menu 4-31 IN-11 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL
  • Cisco 7975G | Administration Guide - Page 203
    Stream 0 8-11 Stream 1 8-3, 8-11 Stream 2 8-3, 8-11 Stream 3 8-3, 8-11 Stream 4 8-3, 8-11 Stream 5 8-3, 8-11 wideband codec 1-1 wideband headset 4-20 option 4-18 user controllable 4-18 OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 IN-12
  • Cisco 7975G | Administration Guide - Page 204
    Index X XmlDefault.cnf.xml 2-6 IN-13 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14640-01
  • Cisco 7975G | Administration Guide - Page 205
    Index OL-14640-01 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 IN-14
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone 7975G
Administration Guide for Cisco Unified
Communications Manager 6.1
Text Part Number: OL-14640-01