Cisco CP-7937G Administration Guide

Cisco CP-7937G Manual

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  • Cisco CP-7937G | Administration Guide - Page 1
    Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-
  • Cisco CP-7937G | Administration Guide - Page 2
    installed and used in accordance with the instruction manual, may cause harmful interference to radio IP addresses in illustrative content is unintentional and coincidental. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 © 2008 Cisco
  • Cisco CP-7937G | Administration Guide - Page 3
    Understanding Interactions with Other Cisco Unified IP Communications Products 2-1 Understanding How the Conference Station Interacts with Cisco Unified Communications Manager 2-2 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560
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    Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Conference Station 4-4 Network Configuration Menu 4-5 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 iv OL-11560-01 Rev. B0
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    , and Statistics on the Conference Station 7-1 Model Information Screen 7-1 Status Menu 7-2 Network Statistics Screen 7-2 Call Statistics Screen 7-4 Device Information Screen 7-5 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560
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    Power Connection 9-9 General Troubleshooting Tips 9-9 Resetting or Restoring the Conference Station 9-11 Performing a Basic Reset 9-11 Performing a Factory Reset 9-12 Using the Quality Report Tool 9-13 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications
  • Cisco CP-7937G | Administration Guide - Page 7
    Manuals A-1 How Users Subscribe to Services and Configure Conference Station Features A-2 How Users Access a Voice Messaging System A-2 How Users Configure Personal Directory Entries A-3 Installing and Configuring the Cisco Unified Communications Manager Address Book Synchronizer A-3 Supporting
  • Cisco CP-7937G | Administration Guide - Page 8
    Contents Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 viii OL-11560-01 Rev. B0
  • Cisco CP-7937G | Administration Guide - Page 9
    Overview The Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Conference Station 7937G on a Voice-over-IP (VoIP) network
  • Cisco CP-7937G | Administration Guide - Page 10
    to registered Cisco.com users at the following URL: http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html • Using the 79xx Status Information For Troubleshooting tech note Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager
  • Cisco CP-7937G | Administration Guide - Page 11
    Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco users supply values Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
  • Cisco CP-7937G | Administration Guide - Page 12
    . Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 xii OL-11560-01 Rev. B0
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    , or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Conference Station 7937G might cause interference. For more information, refer to the manufacturer's documentation of the interfering device. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
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    ), or Receiving 2 Microphones Three internal unidirectional microphones. 3 Speaker Internal speaker. 4 Navigation buttons Allow you to scroll through menus and highlight items. (four) Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager
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    15 Softkey buttons (four) Allow you to select softkey options displayed on the screen. 16 Conference station Displays conference station menus and features. screen Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0 1-3
  • Cisco CP-7937G | Administration Guide - Page 16
    in Cisco Unified Communications Manager System Guide. HTTP is the standard way of transferring information and moving documents across the Internet and the web. The conference stations uses HTTP for the XML services and for troubleshooting purposes. IP is a messaging protocol that addresses and
  • Cisco CP-7937G | Administration Guide - Page 17
    , you can manually configure an IP address, TFTP server, and subnet mask. For instructions on configuring the network settings on the conference station, see Chapter 4, "Configuring Settings on the Conference Station." Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
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    Settings on the Conference Station" • Chapter 5, "Configuring Features, Templates, Services, and Users" • Chapter 9, "Troubleshooting and Maintenance" Configuring Telephony Features You can modify certain settings for the conference station from Cisco Unified Communications Manager Administration
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    documentation. Make sure to visit the Cisco Unified IP Conference Station web site: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html From this site, you can access various user guides. In addition to providing users with documentation, it is important to
  • Cisco CP-7937G | Administration Guide - Page 20
    Enabling Web Page Access" section on page 8-2 Refer to Cisco Unified Communications Manager Security Guide, "Troubleshooting chapter" See the "Resetting or Restoring the Conference Station" section on page 9-11 Overview of Supported Security Features Table 1-3 provides an overview of the security
  • Cisco CP-7937G | Administration Guide - Page 21
    information about configuring conference stations in Cisco Unified Communications Manager, refer to the "Cisco Unified IP Phones" chapter in Cisco Unified Communications Manager System Guide. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager
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    Provides a list of configuration Refer to Cisco Unified Communications about the conference station: requirements for setting up Manager System Guide, "Cisco Unified IP • Conference station model conference stations. Phones" chapter. • MAC address • Physical location of the Identifies
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    Guide, stations by using the "Cisco Unified IP Phone Configuration" User Options web pages. chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. Provides conference station services. Note Users can add or change services on their conference stations
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    the conference station users) can install the conference station at the users's location. The Cisco Unified IP Conference Station 7937G Installation Guide provides directions for connecting the conference station to the network, and connecting any optional accessories to the conference station. You
  • Cisco CP-7937G | Administration Guide - Page 25
    calls with the conference station. Verifies that the conference station and features work correctly. Refer to Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0. 7. Provide information to end users about how to use their conference stations and how
  • Cisco CP-7937G | Administration Guide - Page 26
    Overview of Configuring and Installing Conference Stations Chapter 1 An Overview of the Conference Station 1-14 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
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    Power to the Conference Station, page 2-2 • Understanding Conference Station Configuration Files, page 2-4 • Understanding the Conference Station Startup Process, page 2-5 • Adding Conference Stations to the Cisco Unified Communications Manager Database, page 2-7 • Determining the MAC Address
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    the Ethernet cable to the conference station. When you remove a conference station that is powered with external power, disconnect the Ethernet cable from the conference station before you disconnect the power supply. Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified
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    3 power from a Cisco switch, with bidirectional power negotiation enabled Max. Power Consumed from a Switch 6.3 W 6.3 W 10.25 W Conference Station Screen Brightness Approx. 1/2 Approx. 1/2 Full1 OL-11560-01 Rev. B0 Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified
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    . If this image load differs from the one currently loaded on a conference station, the conference station contacts the TFTP server to request the required load files. Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0 2-4 OL-11560-01 Rev. B0
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    assign static IP addresses to each conference station locally. See the "Network Configuration Menu" section on page 4-5. See the "Resolving Startup Problems" section on page 9-2. OL-11560-01 Rev. B0 Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications
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    when security is enabled on Cisco Unified Communications Manager. In this case, the conference station must be manually added to the Cisco Unified Communications Manager. Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0 2-6 OL-11560-01
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    2-5 Methods for Adding Conference Stations to the Cisco Unified Communications Manager Database Method Auto-registration Auto-registration with the Tool for Auto-Registered Phones Support (TAPS) Using Cisco Unified Communications Manager Administration Using BAT Requires MAC Address? No No Notes
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    correct MAC address. Auto-registration must be enabled in Cisco Unified Communications Manager Administration for TAPS to function. Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed instructions about BAT and TAPS. Related Topics • Adding Conference Stations with
  • Cisco CP-7937G | Administration Guide - Page 35
    obtain the MAC address for each conference station. For information about determining a MAC address, see the "Determining the MAC Address of a Conference Station" section on page 2-9. For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Administration Guide and to
  • Cisco CP-7937G | Administration Guide - Page 36
    Determining the MAC Address of a Conference Station Chapter 2 Preparing to Install the Conference Station on Your Network 2-10 Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
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    and configured to handle call processing • IP network that supports Dynamic Host Configuration Protocol (DHCP) or manual assignment of IP address, gateway, and subnet mask Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev
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    . Use caution when connecting cables. Caution Only use the proper Cisco approved external power supply. Reference the installation manual provided with the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 3-2 OL-11560
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    Use the external microphone ports to connect optional external microphones to the conference station. Figure 3-3 shows how to connect the optional microphones to the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL
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    Using PoE 3 2 185259 1 Connection of network cable to conference station RJ-45 port 2 Network cable (25-foot) 3 Connection of network cable to LAN port Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 3-4 OL-11560-01 Rev. B0
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    4 Power interface cable 5 Connection of power interface cable to LAN wall port 6 Connection of power interface cable to external power supply 7 External power supply 8 Connection of external power supply to wall outlet Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
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    to connect the optional, external microphones to the back of the conference station. Figure 3-3 Connection of Optional External Microphones to Conference Station 185260 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 3-6 OL-11560-01
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    lock up to 20 mm. Compatible laptop cable locks include the Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev
  • Cisco CP-7937G | Administration Guide - Page 44
    the console glow a solid amber for 20 seconds. 2. Powering On: The LCD screen dims and the LED indicators turn a solid red and glow for an additional five seconds. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 3-8 OL-11560-01 Rev. B0
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    the external microphones while on a call, and do not shuffle papers near the equipment. • Minimize background noise from air conditioning units, fans, or other equipment in the office or conference room. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications
  • Cisco CP-7937G | Administration Guide - Page 46
    of the conference station console and external microphones in different conference room configurations. Figure 3-6 Cisco Unified IP Conference Station 7937G Base and External Microphone Placement 3-10 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications
  • Cisco CP-7937G | Administration Guide - Page 47
    Phone Configuration page in Cisco Unified Communications Manager Administration. For more information, see the "Displaying a Configuration Menu" section on page 4-2, or refer to Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Conference Station 7937G Administration Guide
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    of Options Configurable from a Conference Station, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-8 • Security Configuration Menu, page 4-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-2 OL
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    in an IP address), press conference station provides several methods to reset or restore option settings, if necessary. For more information, see the "Resetting or Restoring the Conference Station" section on page 9-11. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
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    you to change the administrative VLAN used by the conference station. Admin. VLAN ID allows you to assign a VLAN ID manually. Operational VLAN ID Admin. VLAN ID Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-4 OL-11560-01 Rev. B0
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    option in this table. 3. Choose Applications > Settings > Network Configuration > IP Address. 4. Enter a new IP Address. 5. Press Validate, and then press Save. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0 4-5
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    then press Select. 5. Enter a new DNS server IP address. 6. Press Validate. 7. Repeat Steps 4, 5, and 6 as needed to assign backup DNS servers. 8. Press Save. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-6 OL-11560-01 Rev. B0
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    Configuration. 4. Choose the TFTP Server 2 option, and then press Select. 5. Enter a new backup TFTP server IP address. 6. Press Validate, and then press Save. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0 4-7
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    Media Access Control Display only-Cannot configure. (MAC) address of the conference station. Related Topics • Displaying a Configuration Menu, QoS Configuration Menu, page 4-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-8 OL-
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    ). Indicates that the conference station was unable to register with a Cisco Unified Communications Manager listed in its configuration file and that it registered with the TFTP server instead. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager
  • Cisco CP-7937G | Administration Guide - Page 56
    the conference station has not Use Cisco Unified Communications Manager been used and no menu is open before the XML service Administration to modify. specified in the Idle URL option is activated. 4-10 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications
  • Cisco CP-7937G | Administration Guide - Page 57
    for the conference station To Change Use Cisco Unified Communications Manager Administration to modify Use Cisco Unified Communications Manager Administration to modify OL-11560-01 Rev. B0 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager
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    and Locking Options" section on page 4-3. For information about the keys you can use to edit options, see the "Editing Values" section on page 4-3. 4-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
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    Authentication. 3. Choose Enabled to request network access, or Disabled to use the default setting. 4. Press Select, and then press Save. OL-11560-01 Rev. B0 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-13
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    -Authentication successful or implicit authentication due to timeouts • Held-Authentication failed, waiting before next attempt (approximately 60 seconds) 4-14 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
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    to Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0. For a comprehensive listing of features on the conference station, refer to Cisco Unified IP Phone Features A-Z. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
  • Cisco CP-7937G | Administration Guide - Page 62
    user to a call but does not convert the call into a conference. The conference stations support Barge in two conference modes: For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications
  • Cisco CP-7937G | Administration Guide - Page 63
    a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to conference station numbers or Personal Address Book entries. (See "Services" in this table.) For more information, refer to Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications
  • Cisco CP-7937G | Administration Guide - Page 64
    For more information refer to: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Malicious Call Identification" chapter. Allows a user to host a Meet-Me conference in which other participants
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    Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter. Allows a user to have multiple conference stations that share the same conference station number or allows a user to share a conference station
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    Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. Transfer Allows users to redirect connected calls from their Requires no configuration. conference stations
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    Phone Button Template drop-down list. For more information on button templates, refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications
  • Cisco CP-7937G | Administration Guide - Page 68
    . See the "How Users Subscribe to Services and Configure Conference Station Features" section on page A-2 for a summary of the information that you must provide to end users. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 5-8 OL-11560
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    about the User Options web pages, refer to Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0. Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager
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    from the drop-down list for a parameter: True-Option appears on the User Options web pages (default). False-Option does not appear on the User Options web pages. 5-10 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
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    admin command-line interface (CLI) "file" commands: • admin:file - file list* - file view* - file search* - file get* - file dump* - file tail* - file delete* Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0 6-1
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    >Analog1.raw Analog Synth 2 Analog2.raw Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 6-2 OL-11560-01 Rev. B0
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    window, select Cisco Unified Serviceability, and then press Go. c. Choose Tools > Control Center - Feature Services. d. In the CM Services area, locate, stop, and start the Cisco TFTP service. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager
  • Cisco CP-7937G | Administration Guide - Page 74
    station is not used before this service is invoked. To see these settings, choose Applications > Settings > Device Configuration > HTTP Configuration, and then scroll to the Idle URL and the Idle URL Time parameters. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
  • Cisco CP-7937G | Administration Guide - Page 75
    number of the conference station. • MAC Address-Media Access Control (MAC) address of the conference station. • Software Version-Version of the firmware running on the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL
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    Conference Station • BootROM Version-Identifier of the factory-installed load running on the conference station. • App Load ID-Identifies the firmware running on the conference station length. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
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    of payload octets transmitted in RTP data packets by the conference station since starting this connection. The value is 0 if the connection is set to receive-only mode. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
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    IP address and UDP port of the stream. IP address and UDP port of the conference station. Internal time stamp indicating when Cisco Unified Communications Manager 6.0 requested that the conference station Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
  • Cisco CP-7937G | Administration Guide - Page 79
    information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information. Directory number assigned to the conference station. MAC address of the conference station. Internet Protocol (IP) address of the conference station. IP address of the
  • Cisco CP-7937G | Administration Guide - Page 80
    Date/Time Group in Cisco Unified Communications Manager to which the conference station belongs. Speed and duplex of the Ethernet port (labeled LAN on the conference station). Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 7-6 OL-11560
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    on the Conference Station." For more information about troubleshooting the conference station, see Chapter 9, "Troubleshooting and Maintenance." • Streaming Statistics, page 8-8 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01
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    web pages for a conference station. If you do so, you will prevent access to the web pages that are described in this chapter and to the conference station's User Options web pages. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 8-2 OL
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    conference station. Revision value of the conference station hardware. Serial number of the conference station. Model number of the conference station. Indicates if there is a voice message waiting for this conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco
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    in which the conference station resides. Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2-5) used by the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 8-4 OL
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    server from which the conference station obtains message services. Authentication URL URL that the conference station uses to validate requests made to the conference station web server. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL
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    the Web Page for a Conference Station" section on page 8-2, and then click the Ethernet Information hyperlink. Table 8-3 describes the information in the Ethernet Information area. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 8-6 OL
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    number of packets transmitted by the conference station. Total number of octets received by the conference station. Total number of octets sent by the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev
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    of packets received for the local conference station. The sequence number of the last RTP packet received. The Synchronization Source field of the last RTP packet received. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 8-8 OL-11560-01
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    Chapter 8 Monitoring the Conference Station Remotely Streaming Statistics Table 8-4 Streaming Statistics Area packets transmitted since voice stream was opened. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
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    Streaming Statistics Chapter 8 Monitoring the Conference Station Remotely 8-10 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
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    This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Conference Station 7937G or with your IP telephony network. It also explains how to clean and maintain your conference station. This chapter includes these topics: • Viewing Call, Device, and
  • Cisco CP-7937G | Administration Guide - Page 92
    , page 9-3 • Symptom: The Conference Station Does Not Register with Cisco Unified Communications Manager, page 9-3 • Symptom: Conference Station Unable to Obtain IP Address, page 9-6 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-2 OL
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    • Cisco Unified Communications Manager and TFTP Services Are Not Running, page 9-5 • Creating a New Configuration File, page 9-5 • Registering the Conference Station with Cisco Unified Communications Manager, page 9-6 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
  • Cisco CP-7937G | Administration Guide - Page 94
    VLAN configuration. Refer to Troubleshooting Switch Port Problems, available at this URL: http://www.cisco.com/warp/customer/473/53.shtml • IP Address, Subnet Mask, Default Router-If you have assigned a static IP address to the conference station, you must manually enter settings for these options
  • Cisco CP-7937G | Administration Guide - Page 95
    the conference station experiencing problems, and then click the device name. In the Phone Configuration window, click Delete to remove the conference station from Cisco Unified Communications Manager. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications
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    Device > Phone from Cisco Unified Communications Manager Administration and search for the conference station based on its MAC Address. For information about determining a MAC address, see the "Determining the MAC Address of a Conference Station" section on page 2-9. If the conference station is
  • Cisco CP-7937G | Administration Guide - Page 97
    server expects messages with request type 150, the lease will be denied, forcing the conference station to restart and request a new IP address from the DHCP server. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0 9-7
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    correct MAC address to this conference station. For information about determining a MAC address, see the "Determining the MAC Address of a Conference Station" section on page 2-9. Power cycle the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
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    power supply. General Troubleshooting Tips This section provides troubleshooting information for some common issues that might occur on the conference station. Table 9-1 provides general troubleshooting information for the conference station. Table 9-1 Cisco Unified IP Conference Station 7937G
  • Cisco CP-7937G | Administration Guide - Page 100
    9-1 Cisco Unified IP Conference Station 7937G Troubleshooting (continued) Summary Loopback condition Moving a network connection from the conference station to a workstation Explanation A loopback condition can occur when the following conditions are met: • The conference station receives power
  • Cisco CP-7937G | Administration Guide - Page 101
    Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Conference Station Table 9-1 Cisco Unified IP Conference Station 7937G Troubleshooting (continued) Summary Explanation Poor voice quality when calling digital cell conference stations using the G.729 codec (protocol) Caution
  • Cisco CP-7937G | Administration Guide - Page 102
    packet. To perform a factory reset, press the Applications button, and then press **1. This factory reset sequence also works from any other screen that does not accept user input. 9-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL
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    appropriate problem category and this feedback is logged in an XML file. Actual information logged depends on the user selection and whether the destination device is a conference station. For more information about using QRT, refer to Cisco Unified Communications Manager Features and Services Guide
  • Cisco CP-7937G | Administration Guide - Page 104
    Problems To ensure optimum performance with the conference station and the external microphones, see "Guidelines for Best Performance" section on page 3-9 and the "Conference Room Setup Examples" section on page 3-10. 9-14 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco
  • Cisco CP-7937G | Administration Guide - Page 105
    liquids or powders directly on the conference station. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures. OL-11560-01 Rev. B0 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-15
  • Cisco CP-7937G | Administration Guide - Page 106
    Cleaning the Conference Station Chapter 9 Troubleshooting and Maintenance 9-16 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
  • Cisco CP-7937G | Administration Guide - Page 107
    of Conference Station Manuals You should provide end users with access to user documentation for the conference stations. The Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 includes detailed user instructions for key conference station features
  • Cisco CP-7937G | Administration Guide - Page 108
    application is, and how to access it with a web browser. • An overview of the tasks that users can accomplish using the web page. You can also refer users to Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0, which is available at this URL: http://www
  • Cisco CP-7937G | Administration Guide - Page 109
    the Install Shield Wizard Completed window appears. Click Finish. To complete the process, configure the synchronizer. For instructions, see the following procedure. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0 A-3
  • Cisco CP-7937G | Administration Guide - Page 110
    book entries, you can choose the entry that you want to include in your Personal Address Book. When synchronization completes, click Exit to close the synchronizer. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 A-4 OL-11560-01 Rev. B0
  • Cisco CP-7937G | Administration Guide - Page 111
    localized versions of the Cisco Unified IP Conference Station 7937G are available in several languages. If you are supporting conference stations in a non-English environment, refer to the following sections to ensure that the phones are set up properly for your users: • Adding Language Overlays to
  • Cisco CP-7937G | Administration Guide - Page 112
    Installing the Cisco Unified Communications Locale Installer Appendix B Supporting International Users Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 B-2 OL-11560-01 Rev. B0
  • Cisco CP-7937G | Administration Guide - Page 113
    microphones) 120Hz to 7000Hz (wide band support) 86.5dB at 0.5 meters One 25-ft. CAT 5 network cable As supported by the Ethernet Specification, each conference station must be within 100 meters (330 feet) of a wiring closet. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco
  • Cisco CP-7937G | Administration Guide - Page 114
    on the bottom of the conference station • RJ-45 plug for the 25-ft. CAT 5 cable connection on the power interface cable • 6-ft., 48-volt connector to the power interface cable Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 C-2 OL-11560
  • Cisco CP-7937G | Administration Guide - Page 115
    adding conference stations to database of 2-7 Address Book Synchronizer A-3 configuring conference stations in 1-10 interactions with 2-2 server designations 4-9 server states 4-9 verifying settings of 9-5 OL-11560-01 Rev. B0 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco
  • Cisco CP-7937G | Administration Guide - Page 116
    directories 5-6 personal directories 5-7 softkey templates 5-8 startup network settings 3-9 user features 5-9 web page access 8-2 connecting to the network 3-5, 3-6 IN-2 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0
  • Cisco CP-7937G | Administration Guide - Page 117
    service feature 5-3 external power supply, using 2-2, 2-3, 3-5 to 3-6 F fast dial service feature 5-3 features configuring on conference station 1-6 configuring with Cisco Unified Communications Manager 1-6 informing users about 1-7 figures cable lock connection 3-8 conference station and microphone
  • Cisco CP-7937G | Administration Guide - Page 118
    MAC address 2-9, 4-8 Malicious Caller Identification. See MCID MCID feature 5-4 meet-Me conference feature 5-4 messages URL 4-10 message waiting indicator feature 5-4 microphone ports 3-3 microphones, installing 3-6 mobile conference station device, installing 3-7 IN-4 Cisco Unified IP Conference
  • Cisco CP-7937G | Administration Guide - Page 119
    4-8 IP address 4-5 MAC Address 4-8 operational Power over Ethernet. See PoE power source causing phone to reset 9-9 description 2-2 effect on conference station display screen brightness 2-3 OL-11560-01 Rev. B0 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
  • Cisco CP-7937G | Administration Guide - Page 120
    Cisco Unified Communications Manager 2-6 loading stored conference station image 2-5 obtaining IP address 2-5 obtaining power 2-5 requesting configuration file 2-6 understanding 2-5 verifying 3-8 IN-6 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications
  • Cisco CP-7937G | Administration Guide - Page 121
    9-7 physical connection 9-7 reception problems 9-14 services on Cisco Unified Communications Manager 9-5 TFTP settings 9-4 VLAN configuration 9-8 voice quality 9-11 OL-11560-01 Rev. B0 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 IN-7
  • Cisco CP-7937G | Administration Guide - Page 122
    User Datagram Protocol. See UDP user locale 4-11 user locale char set 4-11 user locale version 4-11 User Options web pages, managing 5-9 to 5-10 users, adding to Cisco Unified XML services feature 5-6 IN-8 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Conference Station
7937G Administration Guide
for Cisco Unified
Communications Manager 6.0
Text Part Number: OL-11560-01 Rev. B0
1725-40072-001 Rev. A1