Coby MP-C7082 User Manual - Page 43

TROUBLESHOOTING The player will not play my video file. • Ensure that the video file will play on your computer using Windows Media Player 10. If the file works on the computer, use the same computer to convert the video. I cannot transfer files to the player. • Ensure that your computer is running a supported operating system. • If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly installed. • Ensure that the supplied USB cable is securely attached to the player and the PC, or try using another USB cable. • If you have connected the player through a USB hub, try connecting the player directly to your computer. • Ensure that the player's memory capacity is not full. • Ensure that there are less than 2500 items loaded on the player. I transferred files to my player but they are missing from the Music Library • Ensure that the file in a supported format (MP3, AVI, JPG, WAV, WMA). • Ensure that there are less than 2500 items loaded on the player. • If the player is in MTP mode, ensure that there are less than 2500 items loaded on the player. I cannot see some files on my computer. • Ensure that the correct USB mode is in use (MSC or MTP). Files transferred in one mode will not be seen when connected in another mode. The player has malfunctioned. • Reboot the player (slide and hold the Power/Lock switch to the right for several seconds). • Try updating the player's firmware. Please refer to the Firmware Update section of this man- ual for detailed instructions. www.cobyusa.com Page 43