Compaq 15-a000 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc
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- Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 1
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 255 G2 Notebook PC Maintenance and Service Guide - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: June 2014 First Edition: November 2013 Document Part Number: 754407-002 Product notice This guide describes - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 4
iv Safety warning notice - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 5
Right side ...11 Left side ...12 Front ...13 Display ...14 Top ...15 TouchPad ...15 Lights ...16 Button ...17 Keys ...18 Bottom ...19 Labels ...20 3 ...45 Preliminary replacement requirements ...45 Tools required ...45 Service considerations ...45 Plastic parts ...45 Cables and connectors ...45 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 6
...49 Battery ...49 Display subcomponents (bezel, webcam, panel 50 Service door ...56 Optical drive ...57 WLAN module ...59 Memory module drive connector ...106 Weight ...108 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 109 Starting Setup Utility (BIOS) ...109 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 7
version ...118 Downloading a BIOS update ...119 Using Advanced System Diagnostics ...119 8 Specifications ...121 Computer specifications ...121 39.6-cm (15.6-in) display specifications ...122 Hard drive specifications ...123 DVD±RW SuperMulti DL Drive specifications ...124 9 Backing up, restoring - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 8
Restoring to a previous system restore point 132 Restoring specific files ...132 Restoring specific files using Windows Backup and Restore 132 Recovering the original system using HP Recovery Manager 132 What you need to know 132 Recovering using HP Recovery partition (select models only 133 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 9
; Touch; UMA discrete UMA discrete Product name HP 15 Notebook PC √ √ √ √ HP 15 TouchSmart Notebook PC √ √ √ √ Compaq 15 Notebook PC √ √ √ √ Compaq 15 TouchSmart Notebook PC √ √ √ √ HP 250 G2 Notebook PC √ √ √ √ Processors Intel i5-3230M processor (2.6-GHz, 3-MB cache - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 10
● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm Optical drive Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Audio/video Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 11
1920 ×1200 @ 60Hz √ √ √ √ RJ-45 (Ethernet, includes link and activity lights) √ √ √ √ USB 3.0 (1 port) √ √ √ √ USB 2.0 (2 ports) √ √ √ √ VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ √ 75 Hz, hot plug and unplug and auto-detection for correct output to wide - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 12
chipset models Category Product name Processors Chipset Graphics Panel Description HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC Intel Pentium N3520 processor (2.4-GHz, 2-MB cache, 7.5 W) Intel Pentium N3510 processor - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 13
drive Audio/video Ethernet Wireless Description Touchscreen, 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA AntiGlare (1366×768) display; typical brightness: 200 nits Supports 16:9 ultra wide aspect ratio Supports LVDS 1 customer-accessible/upgradable memory module slots - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 14
1920 ×1200 @ 60Hz RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (1 port) USB 2.0 (2 ports) VGA (Dsub 15 pin) supporting 2560×1600 external resolution @ 60 Hz, hot plug and unplug and auto-detection for correct output to wideaspect vs. standard aspect video Hot Plug/unplug - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 15
Serviceability Description ● FreeDOS End-user replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical drive ● WLAN module Non-touch; UMA √ √ Touch; UMA √ AMD models Category Description Product name HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 16
) display; typical brightness: 200 nits Touchscreen, 39.6-cm (15.6-in), high-definition (HD), lightemitting diode (LED), SVA AntiGlare (1366×768) display; typical brightness: 200 nits Supports 16:9 ultra wide aspect ratio Supports LVDS Memory 1 customer-accessible/upgradable memory module slots - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 17
1920 ×1200 @ 60Hz √ √ √ √ RJ-45 (Ethernet, includes link and activity lights) √ √ √ √ USB 3.0 (1 port) √ √ √ √ USB 2.0 (2 ports) √ √ √ √ VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ √ 75 Hz, hot plug and unplug and auto-detection for correct output to wide - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 18
battery 3-cell, 31-Whr Li-ion battery Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 19
and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 20
on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 12 Chapter 2 External component identification - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 21
device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Description Reads optional memory cards that store, manage, share, or access information. To insert - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 22
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 14 Chapter 2 External component identification - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 23
TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 24
Lights Component (1) (2) Caps lock light Mute light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 25
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 26
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the spacebaror - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 27
the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery. (5) Speaker openings (2) Produce sound. (6) Service door Provides access to the wireless LAN (WLAN) module slot, the memory module slots, and the optical drive bay (select models - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 28
select Help and Support. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel bay, or under the service door. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 29
Component (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model number (select models only) Component (1) Serial number (2) Product number (3) Warranty period Labels 21 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 30
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 31
3 Illustrated parts catalog Computer major components Computer major components 23 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 32
● Blue ● Purple 747121-001 747122-001 747123-001 750199-001 750200-001 For use in Compaq 15 models: ● Gray ● Blue ● Purple 747124-001 750201-001 750202-001 Top cover (includes keyboard): For use in black HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● For use in - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 33
Norway ● For use in the Czech Republic and Slovakia For use in white HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● Norway ● For use in the Czech Republic and Slovakia For use in red HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 34
Norway ● For use in the Czech Republic and Slovakia For use in blue HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● use in the Netherlands ● For use in French Canada For use in purple HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 35
Item Component ● For use in South Korea ● For use in the Netherlands ● For use in French Canada For use in gray HP 15 and Compaq 15 models: ● For use in the United States ● For use in the United Kingdom ● For use in Germany ● For use in France ● For use in Spain ● - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 36
cable) Power button board (includes cable) Fan/heat sink assembly (includes replacement thermal materials): NOTE: Bay Trail models support only a heat sink. Bay Trail models do not support a fan. For use in models with Intel processors: ● UMA graphics and HM76 chipset ● UMA graphics and HM86 chipset - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 37
Item Component ● UMA graphics, Intel HM76 chipset, Windows 8 Standard ● UMA graphics, Intel HM76 chipset, Windows 8 Professional ● Discrete graphics, Intel HM76 chipset, without Windows 8 ● Discrete graphics, Intel HM76 chipset, Windows 8 Standard ● Discrete graphics, Intel HM76 chipset, Windows 8 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 38
15) (16) (17) (18) (19) (20) (21) Component ● Windows 8 Standard Optical drive connector RTC battery Memory module (PC3L, 12800, 1600-MHz): NOTE: Bay Trail models support BT4.0 combo Adapter Realtek RTL8188EE 802.11bgn Wi-Fi Adapter Service door Spare part number 747152-501 747119-001 747132-001 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 39
Included in the Plastics Kit. Display assembly subcomponents Spare part number Item (1) (2) (3) Component Display bezel (includes Mylar screw covers): For use with HP 15 models For use with Compaq 15 models For use with HP 250 and HP 255 models Webcam/microphone module Raw display panel (39.6-cm - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 40
(includes display panel cable and webcam/microphone cable) Antennas (includes wireless antenna cables and transceivers) Display enclosure: For use in HP 15 and Compaq 15 models: ● Black ● White ● Red ● Blue ● Gray ● Purple For use in HP 250 and HP 255 models ● Black Mass storage devices Component - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 41
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Service door Optical drive cover (for use in models without an optical drive) Rubber Kit Component Rubber Kit for use in HP 15 and Compaq 15 models Rubber Kit for use in HP 250 models Rubber Kit for use in HP 255 models Display rubber - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 42
use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom and Singapore Rubber Kit For use in HP 15 and Compaq 15 models For use in HP 250 models For use in HP 255 models Screw Kit Spare part number 710413-001 710414-001 710412-001 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 43
Sequential part number listing Spare part number 490371-001 490371-011 490371-021 490371-031 490371-061 490371-081 490371-111 490371-201 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-AR1 490371-BB1 490371-D01 490371-D61 622643-005 634250-005 669299-005 675794-001 682417-001 690020-001 691739- - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 44
(includes cable) Power button board (includes cable) Card reader board (includes cable) Plastics Kit (includes service door and optical drive cover (for use in models without an optical drive) Raw display panel for use in HP 15 and Compaq 15 models RTC battery 36 Chapter 3 Illustrated parts catalog - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 45
747140-071 747140-131 747140-141 747140-151 747140-161 747140-171 747140-211 747140-251 747140-261 Description Rubber Kit for use in HP 15 and Compaq 15 models Screw Kit Speakers (includes left and right speakers and cable) System board for use only in models with UMA graphics, Intel HM86 chipset - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 46
for use in black HP 15 and Compaq 15 models in Romania Top cover with keyboard for use in black HP 15 and Compaq 15 models in Thailand Top cover with keyboard for use in black HP 15 and Compaq 15 models in Japan Top cover with keyboard for use in black HP 15 and Compaq 15 models in Taiwan Top cover - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 47
for use in gray HP 15 and Compaq 15 models in Portugal Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Turkey Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Greece Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Latin America Top - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 48
in Belgium Top cover with keyboard for use in gray HP 15 and Compaq 15 models in the Netherlands Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Switzerland Top cover with keyboard for use in gray HP 15 and Compaq 15 in French Canada Top cover with keyboard for use in gray - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 49
the Czech Republic and Slovakia Display bezel for use with HP 250 and HP 255 models Top cover with keyboard for use in blue HP 15 and Compaq 15 models in the United States Sequential part number listing 41 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 50
models Top cover with keyboard for use in purple HP 15 and Compaq 15 models in French Canada Display enclosure for use on blue HP 15 and Compaq 15 models Display enclosure for use on purple HP 15 and Compaq 15 models Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in blue HP - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 51
Spare part number 753100-601 756215-001 Description System board for use only in models with UMA graphics, Celeron N2820 processor, and Windows 8 Professional (includes replacement thermal materials) Rubber Kit for use in HP 250 models Sequential part number listing 43 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 52
44 Chapter 3 Illustrated parts catalog - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 53
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 54
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 55
V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 56
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 57
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 740715- - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 58
. See Display assembly on page 71 for more information about removing the display assembly in its entirety. Description Raw display panel for use in HP 15 and Compaq 15 models Raw display panel for use in HP 250 models and HP 255 models Display bezel for use with HP - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 59
2. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. 3. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 60
c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). 52 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 61
6. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel and hinges forward to gain access to the hinge screws (2). Component replacement procedures 53 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 62
b. Remove the six Phillips PM2.0×3.0 screws (1) that secure the display panel to the hinges, and then rotate the display panel onto the keyboard (2). 54 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 63
c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 64
Description Plastics Kit Spare part number 747130-001 Before removing the service door, follow these steps: 1. Shut down the computer. If Battery on page 49). To remove the service door: 1. Remove the service door screw (1). 2. Slide the service door toward the front of the computer (2), and then - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 65
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 56). To remove the optical drive: 1. Remove the Phillips PM2.5×6.5 screw (1) that secures the optical drive to the computer - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 66
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 58 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 67
message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 56). To remove the WLAN module: 1. Disconnect the - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 68
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 69
Memory module NOTE: Bay Trail models support only one memory module. Description 8-GB (PC3L, 12800, 1600-MHz from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 56). To remove a memory module: 1. Spread the retaining tabs (1) on - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 70
the TouchPad. Description Top cover with keyboard for use in black HP 15 and Compaq 15 models: ● For use in the United States ● For use in in the Czech Republic and Slovakia Top cover with keyboard for use in white HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 71
Canada ● For use in Denmark, Finland, and Norway ● For use in the Czech Republic and Slovakia Top cover with keyboard for use in red HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● For use in Italy ● For use in Spain ● For use in Portugal ● For - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 72
the Czech Republic and Slovakia Top cover with keyboard for use in blue HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● For use in French Canada Top cover with keyboard for use in purple HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 73
Description ● For use in Turkey ● For use in Greece ● For use in Latin America ● For use in Saudi Arabia ● For use in Russia ● For use in Belgium ● For use in the Netherlands ● For use in Switzerland ● For use in French Canada ● For use in Denmark, Finland, and Norway Top cover with keyboard for use - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 74
unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 56). NOTE: When replacing the top cover, be sure that the power button board and cable (see Power button board - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 75
2. Disconnect the following cables: (1): Power button board cable (2): Keyboard cable (3): Touchpad cable 3. Remove the 14 Phillips PM2.5×6.0 screws that secure the top cover to the computer. 4. Position the computer upright with the front toward you, and then open the computer. 5. Lift the rear - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 76
6. Remove the top cover (2). Reverse this procedure to install the top cover/keyboard. Note the antenna routing path on the bottom of the computer when reassembling the computer. 68 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 77
unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 56). 6. Remove the top cover (see Top cover/keyboard on page 62). To remove the power button board: 1. Position - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 78
the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 56). 6. Remove the top cover (see Top cover/keyboard on page 62). To remove the TouchPad button board: 1. Position - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 79
in white HP 15 and Compaq 15 models Display enclosure for use in red HP 15 and Compaq 15 models Display enclosure for use in gray HP 15 and Compaq 15 models Display enclosure for use in blue HP 15 and Compaq 15 models Display enclosure for use in purple HP 15 and Compaq 15 models Display enclosure - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 80
(see WLAN module on page 59). 6. Remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 81
5. Remove the display assembly (2). Component replacement procedures 73 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 82
secure the display bezel to the display assembly. The Mylar screw covers are included in the Rubber Kit, spare part number 747133-001 for HP 15 and Compaq 15 models, 756215-001 for HP 250 models, and 751418-001 for HP 255 models. NOTE: In this procedure, the display will NOT be connected - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 83
c. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 84
c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) 76 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 85
3. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel (2) onto the computer. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 86
b. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. c. Remove the panel from the display enclosure. 4. To remove the display hinges: a. Remove the six Phillips PM2.0×3.0 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 87
5. To remove the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Remove the wireless antenna cables and transceivers (2). 6. To remove the display/webcam cable, release the webcam connector (1), webcam cable - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 88
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) To remove the USB board: 1. Position the computer upright - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 89
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) To remove the hard drive: 1. Lift the USB board cable to - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 90
4. Disconnect the connector from the hard drive (4). 5. To remove the hard drive bracket, remove the four Phillips PM2.5×3.0 screws (1) that secure the bracket to the hard drive. 82 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 91
6. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 83 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 92
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) Remove the optical drive connector: 1. Disconnect the cable from - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 93
System board NOTE: The system board spare part kit includes replacement thermal materials. NOTE: Intel models come with removable processors. AMD models come with processors soldered to the system board that cannot be removed or replaced. Description System boards for use in models with Intel - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 94
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) 6. Disconnect the display cable from the system board (see - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 95
To remove the system board: 1. Position the computer upside down, and then disconnect the hard drive connector cable (1) from the system board. Component replacement procedures 87 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 96
2. Position the computer upright, and then disconnect the following cables from the system board: (2): Speaker cable (3): USB board cable (4): Optical drive connector cable 3. Remove the seven Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure. 4. Lift the plastic tape - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 97
5. Lift the side opposite of the connectors of the system board (3), and then pull the system board away from the connectors to remove it (4). Reverse this procedure to install the system board. Component replacement procedures 89 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 98
thermal materials. NOTE: Bay Trail models support only a heat sink. Bay Trail models do not support a fan. Description Models with Intel battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 99
4. Remove the fan/heat sink assembly (3). Intel Bay Trail processor and UMA graphics Remove the fan: a. Disconnect the fan cable (1) from the system board. b. Remove the fan from the clip on the system board (2). c. Remove the fan (3). Intel processor and UMA graphics (not Bay Trail) Component - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 100
Intel processor and discrete graphics (not Bay Trail) Remove the heat sink: a. Loosen the four Phillips screws that secure the heat sink to the system board (1). b. Remove the heat sink (2) from the system board. 92 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 101
AMD processor and discrete graphics AMD processor and UMA graphics The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 102
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Intel processor and discrete graphics (not Bay Trail) 94 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 103
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it Intel processor and UMA graphics (not Bay Trail) Component replacement procedures 95 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 104
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it AMD processor with discrete graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it 96 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 105
AMD processor with UMA graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. Processor NOTE: This section applies only to computer models equipped with an - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 106
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 107
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 108
4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. 100 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 109
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 110
4. Remove the card reader board (3). Reverse this procedure to install the card reader board. 102 Chapter 4 Removal and replacement procedures - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 111
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● USB board - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 112
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 113
To remove the RTC battery: 1. Position the system board upside down. 2. Disconnect the battery cable from the system board (1), and then lift the battery up and off the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures 105 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 114
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Hard drive (see Hard drive on page 81) ● Top cover (see Top - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 115
2. Remove the hard drive connector (2). Reverse this procedure to install the hard drive connector. Component replacement procedures 107 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 116
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Hard drive (see Hard drive on page 81) ● Top cover (see Top - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 117
5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 Setup Utility, or Basic Input/Output contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 118
follow these instructions: Do not support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions Follow the on-screen instructions to download your selection to on-screen instructions. NOTE: - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 119
to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 120
112 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 121
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 122
Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 123
screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. Using System Diagnostics 115 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 124
116 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 125
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 126
the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Ignore Changes .txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 127
For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to and checks for intermittent problems that the start-up test does not detect. Using Advanced System Diagnostics 119 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 128
the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 129
to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 130
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical U.S. 15.6-in 122 Chapter 8 Specifications - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 131
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* (9.5 mm) 7.0 mm or 9.5 mm 100.4 mm 69.9 mm 98.8 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 132
CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 μm CD < 175 ms < 285 ms Line-out, 0.7 Vrms 2 MB DVD < 230 ms < KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode < 15 seconds < 6 seconds 124 Chapter 8 Specifications - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 133
system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 134
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 135
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 136
- or - Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 137
10 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 138
. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 139
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 140
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from changing Windows settings. See Help and Support for more information. Recovering the original - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 141
computer boot order on page 133. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 142
To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 134 Chapter 10 Backing up, restoring, - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 143
a reasonably current backup. Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ● At - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 144
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To : Do you want to start the System-Restore? 6. Follow the on-screen instructions. NOTE: You can also restore the computer from the partition by restarting the computer - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 145
HP Business Notebook PC systems and provide general instructions for notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 146
the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all Sure platforms that device via the host processor. Start Embedded support Sure The content is managed Controller. Start to provide - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 147
Yes Stores memory Programmed by the memory Data cannot be written to module vendor. this memory when the information. module is installed in a PC. The specific write protection method varies by memory vendor. Yes Store system System BIOS code is A utility is required for BIOS code and - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 148
b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter. 2. What writable. A utility is required to perform the write function. 4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 149
Time Clock (RTC) CMOS memory that contains PC configuration data. 6. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting and answer 1 and follow the instructions for returning the BIOS settings to factory defaults. Questions and answers 141 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 150
142 Chapter 12 Statement of Volatility - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 151
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 152
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 153
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 154
146 Chapter 13 Power cord set requirements - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 155
contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 156
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 157
5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 158
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 150 Chapter 14 Recycling - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 159
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 160
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 152 Chapter 14 Recycling - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 161
, 113, 118 Bluetooth label 22 boot order changing 133 changing HP Recovery Manager 128 bottom 22 buttons left TouchPad 15 power 17 right TouchPad 15 C cables, service considerations 45 caps lock light, identifying 16 card reader board removing 101 spare part number 28 chipset, product description - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 162
36 HP PC Hardware Diagnostics (UEFI) downloading 111 using 111 HP Recovery Manager 132 correcting boot problems 128 starting labels Bluetooth 22 regulatory 22 serial number 20 service 20 wireless certification 22 WLAN 22 latch, battery release 19 legacy support, USB 117 lights AC adapter 12 caps lock - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 163
56 service labels locating 20 serviceability, product description 4, 7, 10 slots memory card 13 security cable 12 speakers illustrated 30 removing 103 spare part number 37 specifications computer 121 display 122 DVD±RW SuperMulti DL Drive 124 hard drive 123 optical drive 124 supported discs - Compaq 15-a000 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 164
W webcam identifying 14 webcam light, identifying 14 webcam/microphone cable illustrated 32 removing 53, 77, 78 spare part number 36 webcam/microphone module illustrated 31 removing 51, 75 spare part number 40 weight removing 108 Windows File History 126 restoring files 126 system restore point 125
HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
HP 250 G2 Notebook PC
HP 255 G2 Notebook PC
Maintenance and Service Guide