Compaq 2510p ProtectTools - Windows Vista and Windows XP - Page 73
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Short description Details Solution Errors occur after a power If there is a power loss during the loss interrupts Embedded initialization of the Embedded Security Security initialization. chip, the following issues occur: ● When attempting to launch the Embedded Security Initialization Wizard, the following error message is displayed: The Embedded security cannot be initialized since the Embedded Security chip already has an Embedded Security owner. Perform the following procedure to recover from the power loss: NOTE: Use the arrow keys to select various menus, menu items, and to change values (unless otherwise specified). 1. Start or restart the computer. 2. Press f10 when the f10=Setup message appears on the screen. ● When attempting to launch the User 3. Select the appropriate language option. Initialization Wizard, the following error message is displayed: The 4. Press enter. Embedded security is not initialized. To use the wizard, the 5. Select Security > Embedded Security. Embedded Security must be initialized first. 6. Set the Embedded Security Device option to Enable. 7. Press f10 to accept the change. 8. Select File > Save Changes and Exit. 9. Press enter. 10. Press f10 to save the changes and exit the utility. The Computer Setup (f10) Utility password can be removed after enabling the TPM Module. Enabling the TPM module requires a Computer Setup (f10) Utility password. When the module has been enabled, the user can remove the password. This allows anyone with direct access to the system to reset the TPM module and cause possible loss of data. This is as designed. The Computer Setup (f10) Utility password can only be removed by a user who knows the password. However, HP strongly recommends having the Computer Setup (f10) Utility password protected at all times. The PSD password box is no longer displayed when the system becomes active after standby status When a user logs on to the system after creating a PSD, the TPM asks for the Basic User password. If the user does not type the password and the system initiates Standby, the password dialog box is no longer available when the user resumes. This is by design. The user has to log off and back on to view the PSD password box again. No password is required to change the Security Platform Policies. Access to Security Platform Policies (both Machine and User) does not require a TPM password for users who have administrative rights on the system. This is by design. Any administrator can modify the Security Platform Policies with or without TPM user initialization. When a certificate is viewed, it shows as nontrusted. After setting up HP ProtectTools and running the User Initialization Wizard, the user has the ability to view the certificate issued; however, when the certificate is viewed, it shows as non-trusted. While the certificate can be installed at this point by clicking the install button, installing it does not make it trusted. Self-signed certificates are not trusted. In a properly configured enterprise environment, EFS certificates are issued by online Certification Authorities and are trusted. ENWW Embedded Security for HP ProtectTools 67