Compaq 6000 Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin
Compaq 6000 - ProLiant - 128 MB RAM Manual
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- Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 1
Maintenance & Service Guide HP Compaq 6000 and 6080 Pro Business PC - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 2
document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP Compaq 6000 and 6080 Pro Business PC Second Edition (March 2010) First Edition (September 2009) Document Part Number: 581650-002 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 4
iv About This Book - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 5
Table of contents 1 Product Features ...1 Microtower Chassis ...1 Standard Configuration Features 1 Front Panel Components ...2 Rear Panel Components ...3 Serial Number Location ...4 Small Form Factor ...5 Standard Configuration Features 5 Front Panel Components ...6 Rear Panel Components ...7 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 6
...35 SATA Power Cable ...35 ATA SMART Drives ...36 Hard Drive Capacities ...36 6 Identifying the Chassis, Routine Care, and Disassembly Preparation 37 Chassis Designations ...37 Small Form Factor (SFF 37 Microtower (MT) ...38 6000 model ...38 6080 model - Front Bezel 38 Electrostatic Discharge - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 7
Type 3 Battery Holder ...88 External Security Devices ...89 Cable Lock ...89 Padlock ...89 HP Business PC Security Lock 90 Front Bezel Security ...91 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis 93 Preparation for Disassembly ...93 Access Panel ...94 Front Bezel ...95 Bezel - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 8
Cable Lock ...140 Padlock ...141 HP Business PC Security Lock 141 Front Bezel Security 143 Using the Small Form Factor Computer in a Tower Orientation 145 Appendix A Connector Pin Assignments ...146 Keyboard ...146 Mouse ...146 Ethernet RJ-45 ...147 Serial Interface, Powered and Non-Powered 147 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 9
Panel LEDs and Audible Codes 163 Appendix D Troubleshooting Without Diagnostics 167 Safety and Comfort ...167 Before You Call for Technical Support 167 Helpful Hints ...168 Solving General Problems ...170 Solving Power Problems ...174 Solving Hard Drive Problems ...175 Solving Media Card Reader - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 10
Appendix E Password Security and Resetting CMOS 204 Resetting the Password Jumper ...205 Clearing and Resetting the CMOS 206 Appendix F Specifications ...208 Microtower Chassis ...208 Small Form Factor Chassis ...210 Index ...212 x - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 11
The HP Compaq Microtower features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide. Figure - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 12
power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code. 1 Some models have bezel blanks covering one or both of the 5.25-inch drive bays. 2 Some models have a bezel blank covering the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 13
Serial Connector 5 RJ-45 Network Connector 9 DisplayPort Monitor Connector 10 Universal Serial Bus (USB) NOTE: Arrangement and number of connectors may vary by model. An optional second serial port and an optional parallel port are available from HP the PCI or PCI Guide. Microtower Chassis 3 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 14
Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Figure 1-2 Serial Number and Product ID Location 4 Chapter 1 Product Features - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 15
The HP Compaq Small Form Factor features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 16
Serial Bus) Ports 2 Optical Drive Activity Light 7 Microphone/Headphone Connector 3 Optical Drive Eject Button 8 3.5-inch Media Card Reader (optional)2 4 Dual-State Power Button 9 Hard Drive problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 17
45 Network Connector 6 DisplayPort Monitor Connector 2 Serial Connector model. An optional second serial port and an optional parallel port are available from HP. When a device is If a graphics card is installed into the PCI or PCI Express x1 slot, the connectors on the Guide. Small Form Factor 7 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 18
Serial Number Location Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 1-6 Serial Number and Product ID Location 8 Chapter 1 Product Features - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 19
HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions shipped with more than one operating system language on the hard drive, the installation process could - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 20
This action points the operating system to the appropriate drivers. Obtain the latest support software, including support software for the operating system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 21
To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. Protecting the Software 11 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 22
memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives regardless of the mode selected. To manually switch to Post Messages Enabled during POST functionality, including the serial, USB, or parallel ports, audio, or - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 23
one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive defaults. CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because the CMOS could - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 24
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes family name and version) ● Chassis serial - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 25
. Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 26
and troubleshooting information, enter the model number of the computer, and press Enter. In the Resources category, click Manuals (guides, supplements, addendums, etc). Under Quick jump to manuals by category, click White papers. DPS Self-Test Allows you to execute self-tests on ATA hard drives - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 27
Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending the Desktop Management Guide for more information. Device Security Allows you to set Device Available/Device Hidden for: ● Serial ports ● Parallel port ● System audio ● Network controllers (some models - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 28
POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 29
off and then back on. Trusted Execution Technology (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. To enable this feature you must enable the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 30
been saved. It allows you to restore the saved copy back to the hard drive's Master Boot Record. Setup Security Level Provides a method to allow end when setup has been accessed with invalid passwords. The choice, None, is replaced by Power-On Password if a Power-On Password is enabled. NOTE: Setup - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 31
processor is idle. ● ACPI S3 Hard Disk Reset-Enabling this causes the BIOS to ensure hard disks are ready to accept commands after this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3 use 1 blink per second. SATA power management enables or disables SATA bus and - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 32
Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup-Advanced (for advanced users) Option Description Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 33
network. ● Factory Recovery Boot Support (enable/disable). Enabling this feature will cause an additional prompt, F11 = Recovery, to be displayed during POST on systems with a recovery partition on the boot hard drive This delay is sometimes needed for hard disks on some PCI cards that spin up very - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 34
and executes the POST memory test. (some models) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices PCI Devices Allows you to set resources for or disable onboard system devices (serial port or parallel port). ● Lists currently installed - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 35
). ● NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 36
diagnose problems that might result in unwarranted hard drive replacement. When these systems are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 37
Code 0. ● Test Aborted. Completion Code 1 or 2. ● Test Failed. Drive Replacement Recommended. Completion Code 3 through 14. If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem. Drive Protection System (DPS) 27 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 38
Support Center. NOTE: Third party devices may not be detected by HP Vision Field Diagnostics. Accessing HP Vision Diagnostics To access HP Vision Field Diagnostics, you must burn the utility onto a CD or copy it onto a USB flash drive then boot to the CD or USB flash drive. It can also be downloaded - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 39
information about the audio controllers present in the system, including PCI audio cards. Communication-Shows information about the computer parallel (LPT) and serial (COM) port settings, plus USB and network controller information. Graphics-Shows information about the graphics controller of - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 40
will prompt you for input during tests. NOTE: Memory can not be tested from within the HP Vision Diagnostics application. To test the memory in your computer, you must exit HP Vision Diagnostics, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu. To begin testing - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 41
may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button. Errors Tab The Errors tab displays detailed associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 42
of the screen. Be sure to remove the USB flash drive or CD from the optical drive. Downloading the Latest Version of HP Vision Diagnostics 1. Go to http://www.hp.com. 2. Click the Software & Drivers link. 3. Select Download drivers and software (and firmware). 4. Enter your product name in the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 43
To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. Protecting the Software 33 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 44
Serial ATA Drive Guidelines and Features NOTE: Serial ATA = SATA HP only supports the use of SATA hard drives on these computers. SATA Hard Drives Serial ATA Hard Drive 0 Secondary channel, device 1 Color Dark blue Light Blue White Orange Port SATA 0 SATA 2 SATA 1 SATA 3 Attachment Sequence 1 4 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 45
SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 46
Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 47
to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, The following subsections illustrate the HP Compaq 6000 and 6080 Pro Business PC chassis designs. Small Form Factor (SFF) Chassis Designations 37 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 48
Microtower (MT) 6000 model 6080 model - Front Bezel 38 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 49
in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but 000 V Packing PCBs in foam-lined box 5,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam. Relative Humidity 40% 15,000 V 5,000 V 800 V 700 V - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 50
conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Method such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 51
hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes place the keyboard, with the keyboard feet down, directly against the front of - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 52
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 53
opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 54
by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer. Hard Drives CAUTION: Handle hard drives as delicate, precision components, avoiding - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 55
three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium the public collection system or return them to HP, their authorized partners, or their agents - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 56
are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. NOTE: Front bezel appearance varies by model. Figure 7-1 Serial Number and Product ID Location 46 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 57
the cooling fan is on even when the computer is in the "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from the computer. 7. Disconnect all peripheral device cables from the computer - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 58
the access panel is facing up. Figure 7-2 Removing the Computer Access Panel To install the access panel, reverse the removal procedure. 48 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 59
Front Bezel NOTE: Front bezel appearance varies by model. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 47). 2. Remove the computer access panel. 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-3 Removing the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 60
, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel and front Figure 7-4 Removing a Bezel Blank 50 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 61
sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 62
/LED 2nd chassis fan Front I/O USB Front I/O USB Front audio Internal speaker Serial port 1st HDD 1st ODD or 2nd HDD if no HDD present 2nd HDD if ODD present eSATA port or extra ODD/HDD connector Parallel port Media reader 52 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 63
can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode. For proper system - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 64
the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to slowest DIMM in the system. 54 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 65
cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Prepare the computer for disassembly (Preparation - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 66
latches are in the closed position (3). 5. Repeat steps 3 and 4 for any additional modules that you want to install. NOTE: The computer automatically recognizes the additional memory when turned on. 56 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 67
Slot Locations Item Description 1 PCI expansion slot 2 PCI Express x16 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x1 expansion slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. To remove, replace, or add an - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 68
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open from the inside of the chassis. Figure 7-9 Removing an Expansion Slot Cover 58 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 69
to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 7-10 Removing a Standard PCI Expansion Card c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 70
slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation the Expansion Slot Retainer 60 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 71
has a 1394 port, connect the 1394 cable to the 1394 PCI card. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 72
extremes, or products that have magnetic fields such as monitors or speakers. If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the package "Fragile: Handle With Care." 62 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 73
connector can be reconfigured as eSATA in the Computer Setup utility if you are installing an eSATA adapter. Select Storage > Storage Options > eSATA Port to reconfigure the SATA3 connector. Refer to the Computer Setup (F10) Utility Guide for more information. Installing and Removing Drives 63 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 74
drive cables, as indicated in the following illustrations. a. If you are removing a 5.25-inch optical drive, disconnect the power cable (1) and data cable (2) from the back of the drive. Figure 7-16 Disconnecting the Optical Drive Cables 64 Chapter 7 Removal and Replacement Procedures Microtower (MT - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 75
are removing a media card reader, disconnect the USB cable from the system board. If the media card reader has a 1394 port, disconnect the 1394 cable from the PCI card. Figure 7-17 Disconnecting the Media Card Reader USB Cable Figure 7-18 Disconnecting the Media Card Reader 1394 Cable Installing and - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 76
the drive you want to remove, then slide the drive from its drive bay (2). Figure 7-19 Removing the External Drives 6. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive. 66 Chapter 7 Removal and Replacement Procedures Microtower (MT - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 77
components of the drive. NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one. Figure 7-20 Installing Guide Screws (Optical Drive Shown) 5. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 78
(1) and data cable (2) to the back of the drive. Figure 7-22 Connecting the Optical Drive Cables CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can break the internal wires. 68 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 79
the system board. If the media card reader has a 1394 port, connect the 1394 cable to the PCI card. Figure 7-23 Connecting the Media Card Reader USB Cable new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: If you are installing a new optical drive, - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 80
tab away from the drive (1) and sliding the drive out of the bay (2). Figure 7-26 Removing a Hard Drive 5. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive. 70 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 81
exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. Refer to Installing and Removing Drives on page 61 for an illustration of the extra 6-32 isolation mounting guide screws location. If you are replacing a drive, transfer the guides screws from the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 82
the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure. 72 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 83
top cover off the carrier (2). Figure 7-30 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure 7-31 Removing the Thermal Sensor Installing and Removing - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 84
from the bottom of the hard drive carrier. Figure 7-32 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 7-33 Removing the Hard Drive 74 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 85
Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 7-34 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure 7-35 Replacing the Security Screws Installing and - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 86
(2). Figure 7-37 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 76 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 87
Fan/Baffle Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 47). 2. Remove the access panel (Access Panel on page 48). 3. Unplug the fan cable from the system board (CHFAN1, P9). 4. Press the lever that secures the assembly to the chassis (1), pivot the assembly - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 88
while threading the wires through the hole in the front of the chassis. To reinstall the panel, reverse the removal procedure. 78 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 89
Power Switch/LED Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 47). 2. Remove the access panel (Access Panel on page 48). 3. Remove the front bezel (Front Bezel on page 49). 4. Disconnect the cable from the system board (P5, PB/LED). 5. With the computer on - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 90
as the pins on the socket are very fragile and any damage to them may require replacing the system board. 4. Remove the heat sink from the processor. When reinstalling the heat to them may require replacing the system board. 80 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 91
processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor's solder connections - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 92
may require replacing the system board. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 93
Rear Chassis Fan 1. Prepare the computer for disassembly (Preparation for Disassembly on page 47). 2. Remove the access panel (Access Panel on page 48). 3. Disconnect the fan control cable from the system board (CHFAN2). 4. Remove the four silver Phillips screws that secure the fan to the chassis. - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 94
2. Remove the access panel (Access Panel on page 48). 3. Disconnect all power cables from the drives and from the system board. 4. Remove the four silver T15 screws that connect the power supply , reverse the removal procedure. 84 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 95
insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. System Board 85 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 96
battery. 3. Locate the battery and battery holder on the system board. 4. Depending on the type of battery holder on your system board, complete the following instructions to replace the battery: 86 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 97
Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery pops up, lift it out. 2. To insert the new battery, slide one edge of the replacement battery under the holder - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 98
. 3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. 5. Reset the date and time and any special system setups using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. 88 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 99
External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Cable Lock Figure 7-38 Installing a Cable Lock Padlock Figure 7-39 Installing a Padlock External Security Devices - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 100
Cable to a Fixed Object 2. Thread the keyboard and mouse cables through the lock. Figure 7-41 Threading the Keyboard and Mouse Cables 90 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 101
lock. Figure 7-43 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 47). 2. Remove the access panel (Access Panel on - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 102
front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker. Figure 7-45 Installing the Front Bezel Security Screw 92 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 103
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 104
lift the access panel off the computer (2). Figure 8-1 Removing the Access Panel To install the access panel, reverse the removal procedure. 94 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 105
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 93). 2. Remove the access panel (Access Panel on page 94). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 8-2 Removing the Front Bezel To install the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 106
, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access Panel Removing a Bezel Blank 96 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 107
can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode. DDR3-SDRAM DIMMs - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 108
. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to 98 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 109
512MB DIMMs, Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B should be populated with the two 512 access panel (Access Panel on page 94). 3. Rotate up the external drive bay housing to access the memory module sockets on the system board. Figure 8-5 Rotating the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 110
Make sure the latches are in the closed position (3). 6. Repeat steps 5 and 6 to install any additional modules. The computer should automatically recognize the additional memory the next time you turn on the computer. 100 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 111
The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 8-7 Expansion Slot Locations Table 8-2 Expansion Slot Locations Item Description 1 PCI expansion slot - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 112
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open the inside of the chassis. Figure 8-9 Removing an Expansion Slot Cover 102 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 113
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until installed expansion card, disconnect any cables that may be attached to the expansion card. Figure 8-10 Removing a Standard PCI Expansion Card Expansion Cards 103 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 114
card against the other components. Figure 8-11 Removing a PCI Express x16 Expansion Card 6. Store the removed card in replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 104 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 115
card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. Expansion Cards 105 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 116
● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take clear of movable or rotating parts like the power supply and drive cage to prevent them from being cut or crimped when the Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 117
pin Power supply, 6-pin Power supply, 4-pin Power supply, 6-pin Optical drive power connector, 4-pin Hard drive power connector, 4-pin Chassis fan Front power button/LED 2nd chassis fan Front I/O USB Front I/O USB Front audio Internal speaker Serial port 1st HDD 1st ODD or 2nd HDD if no HDD present - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 118
the drive configuration shown above. To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information. 108 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 119
has a 1394 port, connect the 1394 cable to the 1394 PCI card. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 120
, or products that have magnetic fields such as monitors or speakers. If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the package "Fragile: Handle With Care." 110 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 121
connector can be reconfigured as eSATA in the Computer Setup utility if you are installing an eSATA adapter. Select Storage > Storage Options > eSATA Port to reconfigure the SATA3 connector. Refer to the Computer Setup (F10) Utility Guide for more information. Installing and Removing Drives 111 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 122
position. Figure 8-18 Rotating the Drive Cage Up 5. If removing an optical drive, disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 8-19 Disconnecting the Power and Data Cables 112 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 123
cage (2). Figure 8-21 Removing the 5.25-inch Drive NOTE: To replace the drive, reverse the removal procedure. When replacing a drive, transfer the four guide screws from the old drive to the new one. Installing an Optical Drive into the 5.25-inch Drive Bay To install an optional 5.25-inch optical - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 124
in the Optical Drive 5. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 8-23 Installing the Optical Drive 114 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 125
labeled SATA1. 8. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it. One is located on the bottom side of the drive cage. The other is located on the chassis frame under - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 126
-inch Drive on page 112 to remove the 5.25- inch drive and access the 3.5-inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding. 116 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 127
cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. NOTE: On some models, the media card reader does not include a 1394 port or cable. Figure 8-27 Disconnecting the Media - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 128
from the electrical outlet before proceeding. 2. If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove the bezel blank. See Bezel Blanks on page 96 for more information. 118 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 129
on the system board labeled MEDIA. If the media card reader includes a 1394 port, connect the 1394 cable to the 1394 PCI card. NOTE: Refer to System Board Drive Connections on page 111 for an illustration of the system board drive connectors. 5. Replace the 5.25-inch drive. Installing and Removing - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 130
disassembly (Preparation for Disassembly on page 93). 2. Remove the access panel (Access Panel on page 94). 3. Rotate the drive cage for external drives to its upright position. Figure 8-31 Rotating the Drive Cage Up 120 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 131
the power supply to its upright position. The hard drive is located beneath the power supply. Figure 8-32 Raising the Power Supply 5. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 8-33 Disconnecting the Hard Drive Power Cable and Data Cable Installing and - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 132
34 Removing the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 8-35 Installing Hard Drive Guide Screws 122 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 133
and data cables to the back of the hard drive. NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive. If the system has only one SATA hard drive, the data cable must be connected to the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 134
37 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure 8-38 Removing the Thermal Sensor 124 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 135
4. Remove the four screws from the bottom of the hard drive carrier. Figure 8-39 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 8-40 Removing the Hard Drive Installing and Removing Drives 125 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 136
the connector on the carrier's circuit board. Figure 8-41 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure 8-42 Replacing the Security Screws 126 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 137
that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 8-43 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 8-44 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 138
the baffle straight up out of the chassis (2). Figure 8-45 Removing the baffle To install the baffle, reverse the removal procedure. 128 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 139
Front Fan Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 93). 2. Remove the access panel (Access Panel on page 94). 3. Remove the front bezel (Front Bezel on page 95). 4. Remove the baffle (Baffle on page 128). 5. Disconnect the fan cable from the system board - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 140
. Figure 8-47 Removing the front I/O device/power switch 6. Rotate the drive cage to its upright position. 7. Disconnect the cables (2) from the system board. Figure 8-48 Disconnecting the cables from the system board 130 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 141
the body of the assembly, pull the assembly away from the front of the chassis while guiding the cables through the hole in the drive cage (3). Figure 8-49 Guiding the wires through the drive cage 9. Remove the assembly from the chassis. To reinstall the front I/O/power supply assembly, reverse the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 142
Access Panel on page 94). 3. Remove the front bezel (Front Bezel on page 95). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the system board (SPKR, P5). 6. the removal procedures. 132 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 143
downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board. 6. Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 144
and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the supplied in the spares kit. 134 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 145
may require replacing the system board. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 146
. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. NOTE: The heat sink should be installed on the system board before the system board is reinstalled in the chassis. 136 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 147
rotation of the drive cage or power replaced, the CMOS settings will be cleared. Refer to the Computer Setup (F10) Utility Guide for information on backing up the CMOS settings. NOTE: HP encourages customers to recycle used electronic hardware, HP instructions to replace the battery: Battery 137 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 148
one edge of the replacement battery under the holder's lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. Figure 8-56 Removing the battery from a type 2 holder 138 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 149
Setup (F10) Utility Guide. Type 3 Battery Holder 1. Pull back on the clip (1) that holds the battery in place, then remove the battery (2). 2. Insert the new battery and position the clip back in place. Figure 8-57 Removing the battery from a type 3 holder 3. Replace the computer access panel - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 150
Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. Cable Lock Figure 8-58 Installing a Cable Lock 140 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 151
Padlock Figure 8-59 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 8-60 Securing the Cable to a Fixed Object External Security Devices 141 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 152
2. Thread the keyboard and mouse cables through the lock. Figure 8-61 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided. Figure 8-62 Attaching the Lock to the Chassis 142 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 153
bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly ( 94). 3. Remove the front bezel (Front Bezel on page 95). 4. Remove one of the five silver 6-32 standard screws located on the front of the chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 154
6. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 8-65 Installing the Front Bezel Security Screw 7. Replace the access panel. 144 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 155
Orientation The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 156
pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Mouse Connector and Icon Pin Signal 1 Data 2 Unused - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 157
RJ-45 Connector and Icon Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (12V if powered) 2 Receive Data - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 158
Microphone Connector and Icon (1/8" miniphone) 1 23 Headphone Connector and Icon (1/8" miniphone) 1 23 Line-in Audio Connector and Icon (1/8" miniphone) 1 23 Line-out Audio Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Audio_Right Ground Pin 1 (Tip) 2 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 159
Not used 5 Ground 6 Ground 7 Ground 8 Ground 4-Pin Power (for CPU) Connector and Icon Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock Pin Signal 1 GND 2 GND 3 +12V CPU 4 -12V CPU Monitor 149 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 160
, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 + B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 Pin Signal 11 PERST# 12 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 161
, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 Pin Signal 11 WAKE# 12 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 162
DVI Connector Connector and Icon Pin Signal 1 T.M.D.S. Data2- 2 T.M.D.S. Data2+ 3 T.M.D.S. Data2/4 Shield 4 T.M.D.S. Data4- 5 T.M.D.S. Data4+ 6 DDC Clock 7 DDC Data 8 No Connect 9 T.M.D.S. Data1- 10 T.M.D.S. Data1+ 11 T.M.D.S. Data1/3 Shield 12 T.M.D.S. Data3- Pin Signal - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 163
DisplayPort Connector Connector and Icon Pin Signal 1 ML_Lane 0 (p) 2 Ground 3 ML_Lane 0 (n) 4 ML_Lane 1 (p) 5 Ground 6 ML_Lane 1 (n) 7 ML_Lane 2 (p) 8 Ground 9 ML_Lane 2 (n) 10 ML_Lane 3 (p) 11 Ground 12 ML_Lane 3 (n) Pin Signal 13 CONFIG1 14 CONFIG2 15 AUX CH (p) - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 164
18AWG, and the length of the cord must be between 1.8 m (6 feet) and 3.6 m (12 feet). The power cord should be routed so that it is not likely to be power cord set. If the power cord set is damaged in any manner, replace it immediately. Japanese Power Cord Requirements For use in Japan, use only the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 165
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 166
the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 167
Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 168
time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 169
Password Security and Resetting CMOS on page 204.) 3. Verify monitor is attached and turned on. 4. Replace the graphics card (if possible). Reflash the system ROM with the latest BIOS image. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 1. Reseat rear chassis fan. 2. Reseat fan cable - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 170
failed to initialize There is an incompatibility/problem with this Try rebooting the system. If the error device and the system or PCI Express Link reoccurs, the device may not work with this could not be retrained to an x1. system 1151-Serial Port A Address Conflict Detected Both external and - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 171
hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1796-SATA Cabling Error One supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Error during MEBx Download Memory - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 172
hardware error during communication with ME. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 2211-Memory not configured correctly for proper MEBx execution. DIMM1 is not installed. Make sure there is - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 173
serial number in Computer Setup. Memory Parity Error Parity RAM failure. Third-party graphics card may be causing a problem. Run Computer Setup and Diagnostic utilities. Remove third-party graphics card to see if the problem goes away. Network Codes Activity Beeps Possible Cause Recommended - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 174
problem by removing ALL attached devices (such as hard or optical drives and expansion cards). Power on the system. If the system enters the POST, then power off and replace one 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 175
pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Replace the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 176
second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. The current processor does not support a feature depends on your region. 2. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 177
, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information. ● Check the Power LED on the front of - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 178
technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 168 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 179
Problems on page 188 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed ( - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 180
be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or be disabled (or enabled) in Computer Setup. 170 Appendix D Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 181
Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key hard drive to create more space on the hard drive. Add more memory. Defragment hard drive. Restart the computer. Run virus protection program. Solving General Problems - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 182
is not spinning, make sure the fan's cable is plugged onto the system board header. 3. If fan is plugged in, but is not spinning, then replace the heat sink/fan assembly. 4. Contact an authorized reseller or service provider. 172 Appendix D Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 183
to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 2. Replace the system board. OR Press and hold the power button for less than 4 seconds - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 184
on the system board. 2. Check if a device is causing the problem by removing ALL attached devices (such as hard or optical drives and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 185
Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Drive responds slowly after initial power up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Solving Hard Drive Problems 175 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 186
"Emulation Type" is set to "None." Hard drive is damaged. Run the Computer Setup utility and change the "Emulation Type" to "Hard Disk" in the device's details under Storage > Device Configuration. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A, POST - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 187
seated in the carrier. The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Solving Hard Drive Problems 177 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 188
located on the bottom of the Memory Stick/PRO card is not in the locked position. Unable to access data on the media card after inserting it into a slot. Cause Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 189
are turning the PC on for the first time. Wait a few seconds so that the operating system can recognize the reader and the available ports, and then beeps). Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 190
the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 191
controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. Solving Display Problems 181 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 192
Display Problems ( Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 193
download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad. 1. Reseat the graphics card. 2. Replace Map into a document. Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 194
Table D-6 Solving Audio Problems Sound cuts in and out. Cause Processor resources are being used by other open applications. Direct sound latency, common than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. 184 Appendix D Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 195
is enough free space on the hard disk. You can also try recording the audio file in a compressed format. Line-in jack is not functioning properly. Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software, reconfigure the software - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 196
port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. Make the proper network memory may be overloaded. Solution Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 197
listed in the following table. Table D-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer key can be disabled (or enabled) in Computer Setup. Table D-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 198
stores. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If . Reboot the computer and follow the instructions for accepting the changes. 188 Appendix D Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 199
the system. 2. Replace DIMMs one at a time to isolate the faulty module. NOTE: Refer to the Hardware Reference Guide for your system for proper DIMM installation instructions. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving Hardware Installation Problems 189 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 200
option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away. 2. Once bad card is identified, remove and replace bad option card. 3. Replace the system board. 190 Appendix D Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 201
. Solution 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Solving Network Problems 191 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 202
. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 203
Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving Network Problems - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 204
DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot populated with at least one memory module. Install memory modules in the following order: XMM4, XMM3, XMM2, XMM1. Replace module with the correct - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 205
five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 206
see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 207
Problems (continued) CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive drive. Install decoder software. Replace - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 208
Device: Supported USB Flash Media Device" section of the Service Reference Guide. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. 198 Appendix D Troubleshooting Without - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 209
not working. 1. Replace the device. 2. Restart the computer. USB ports on the computer are disabled in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 210
the "PC" LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A "cookie" is a small piece of ISP and launch the desired program. 200 Appendix D Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 211
Table D-17 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is click the Device Manager button. 5. Double-click Modems. 6. Double-click Agere Systems PCI-SV92PP Soft Modem. 7. On the General tab, click Diagnostics. 8. Click Query - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 212
it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Table D-18 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. Observe the beeps and LED - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 213
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. Contacting Customer - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 214
Computer Setup Utilities menu. This computer supports two security password features that are in to the computer. This is a useful feature for a network administrator. If you forget the password for the computer, you ) Utility Guide for information on backing up the CMOS settings. 204 Appendix - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 215
Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost. 6. Replace the computer cover or access panel. 7. Reconnect the external - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 216
memory (CMOS) stores information about the computer's configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Regulatory Information guide for more - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 217
and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. 5. Replace the computer cover or access panel. 6. Reconnect the and time. For instructions on Computer Setup, see the Computer Setup (F10) Utility Guide. Clearing and Resetting the CMOS 207 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 218
F Specifications This chapter provides specifications for the microtower and small form factor chassis. Microtower Chassis Table F-1 Specifications Desktop Dimensions Height 14.85 in 37.72 cm Width 6.95 in 17.65 cm Depth 16.85 in 42.80 cm - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 219
VAC 2.75A @ 230 VAC EPA 87/89/85% @ 20/50/100% load PS 5.5A @ 115 VAC 2.75A @ 230 VAC 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 220
Small Form Factor Chassis Table F-2 Specifications Desktop Dimensions (in the desktop position) Height 3.95 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.8 cm Approximate Weight 19 lb 8.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 221
power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch. Small Form Factor Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 222
panel MT removal and replacement 48 removing 94 computer cleaning 42 connecting drive cables 61, 109 connections 51, 107 connector pin assignments 146 country power cord set requirements 155 Customer Support 167, 203 D diagnostics utility 28 DIMMs. See memory disassembly preparation MT 47 SFF 93 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 223
heat sink MT removal and replacement 80 SFF removal and replacement 133 helpful hints 168 I installing drive cables 61, 109 expansion card 101 guide screws 61, 109 hard drive 71, 120 media card reader 67, 118 memory 97 optical drive 67, 113 removable hard drive 72, 124 Internet access problems 199 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 224
170 hard drive 175 hardware installation 169 Internet access 199 keyboard 187 Media Card Reader 178 memory 194 monitor 179 mouse 187 network 191 power 174 printer 186 processor 195 software 202 processor MT removal and replacement 81 SFF removal and replacement 134 processor problems 195 product - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Busin - Page 225
system board drive connections 63, 111 T tamper-proof screws tool 44 temperature control 41 tools, servicing 43 Torx T15 screwdriver 43 tower orientation 5 U USB pin assignments 147 USB ports front panel 2, 6 rear panel 3, 7 V ventilation, proper 41 Vision Field Diagnostics 28 W Wake-on-LAN feature
Maintenance & Service Guide
HP Compaq 6000 and 6080 Pro Business PC