Compaq 8100 Quality Testing on HP Business PCs - Page 8

Hours of Testing, Observations during Testing, On-going Qualifications - reviews

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Hours of Testing HP Business Desktop PCs are subjected to on average over 113,000 machine hours of testing. This is strictly test hours and does not include time spent troubleshooting or reviewing design specifications. The number of test hours varies as new system chipsets and system boards, chasses, video, audio and other module components, and/or operating systems are incorporated into a desktop design. Table 1 shows the approximate test percentage allocation to qualify a business desktop PC with typical architectural changes. Table 1: Test coverage per area Test area Estimated Percentage of total test hours System Board Validation 17% Platform Validation 28% Mechanical Validation 28% Module Functional Testing 12% System Integration, Performance and 15% Certification Testing Observations during Testing The result of this exhaustive testing is a detailed list of observations made by test engineers. The observations are reported when the behavior of the PC is different than what is expected, based on design specifications, product requirements, and an understanding of customer needs. These observations are reviewed by the responsible HP staff and management team using robust database tools and tracking processes, then HP determines the disposition for each observation. After development is complete and the product is shipped to the end user, customer satisfaction is closely monitored and customer-reported problems, requests, and comments are tracked. HP attempts to resolve customer issues, and information is fed back to the development and test teams, thus completing this closed-loop process. In this way, we help ensure that the Total Customer Experience (TCE) is continuously improving. On-going Qualifications Testing does not stop after a new Business Desktop product completes initial testing and the new Business Desktop computer is shipped. Rather, testing continues throughout the product lifecycle to incorporate product updates including BIOS, module HW and SW, along with customer support feedback. Additionally, test process improvements are constantly folded into the on-going qualification process. In conclusion, the HP Business Desktop product development team values testing and believes that the HP customer values testing. We feel strongly that HP's level of testing leads to a higher quality product, which benefits our customers. A Business Desktop PC is more than just an assembly of various modules and components; it is the result of a concerted development and integration effort, with checks and balances throughout the qualification cycle. It is a PC that the product development team is proud to have carry the HP brand. 8

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Hours of Testing
HP Business Desktop PCs are subjected to on average over 113,000 machine hours of testing. This is
strictly test hours and does not include time spent troubleshooting or reviewing design specifications.
The number of test hours varies as new system chipsets and system boards, chasses, video, audio and
other module components, and/or operating systems are incorporated into a desktop design. Table 1
shows the approximate test percentage allocation to qualify a business desktop PC with typical
architectural changes.
Table 1: Test coverage per area
Test area
Estimated Percentage of
total test hours
System Board Validation
17%
Platform Validation
28%
Mechanical Validation
28%
Module Functional Testing
12%
System Integration, Performance and
Certification Testing
15%
Observations during Testing
The result of this exhaustive testing is a detailed list of observations made by test engineers. The
observations are reported when the behavior of the PC is different than what is expected, based on
design specifications, product requirements, and an understanding of customer needs. These
observations are reviewed by the responsible HP staff and management team using robust database
tools and tracking processes, then HP determines the disposition for each observation.
After development is complete and the product is shipped to the end user, customer satisfaction is
closely monitored and customer-reported problems, requests, and comments are tracked. HP attempts
to resolve customer issues, and information is fed back to the development and test teams, thus
completing this closed-loop process. In this way, we help ensure that the Total Customer Experience
(TCE) is continuously improving.
On-going Qualifications
Testing does not stop after a new Business Desktop product completes initial testing and the new
Business Desktop computer is shipped. Rather, testing continues throughout the product lifecycle to
incorporate product updates including BIOS, module HW and SW, along with customer support
feedback. Additionally, test process improvements are constantly folded into the on-going qualification
process.
In conclusion, the HP Business Desktop product development team values testing and believes that the
HP customer values testing. We feel strongly that HP
’
s level of testing leads to a higher quality product,
which benefits our customers. A Business Desktop PC is more than just an assembly of various modules
and components; it is the result of a concerted development and integration effort, with checks and
balances throughout the qualification cycle. It is a PC that the product development team is proud to
have carry the HP brand.