Compaq Armada 1700 Compaq Armada 1700 Series Reference Guide
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- Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 1
REFERENCE GUIDE Compaq Armada 1700 Family of Personal Computers Compaq Armada SB Family of Personal Computers - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 2
REFERENCE GUIDE Compaq Armada 1700 Family of Personal Computers Compaq Armada SB Family of Personal Computers - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 3
contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1998 Compaq Computer Corporation. All rights reserved. Printed in Singapore. COMPAQ, ARMADA, and LTE are registered in the - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 4
1-2 Charging the Battery Pack for the First Time 1-2 Connecting the Power Cord 1-3 Opening the Computer 1-4 Adjusting the Keyboard 1-4 Turning On the Computer 1-5 Setting Up the Software 1-5 Operating the Computer During Setup 1-6 Choosing a Language 1-6 Removing the Operating System - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 5
chapter 3 USING THE KEYBOARD AND TOUCHPAD Keyboard Components 3-1 Special Keys 3-3 Using Hotkeys 3-5 Embedded Numeric Keypad 3-7 User Programmable Keys 3-8 Assigning the User-Programmable Keys 3-9 Unassigning the User-Programmable Keys 3-10 Adding Schemes 3-10 Removing Schemes 3-11 Showing - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 6
the Computer 5-2 Disconnecting the Computer from External Power 5-3 Managing Power 5-3 Using Power Properties 5-5 Setting the Battery Conservation Level 5-5 Using Advanced Power Management 5-6 Using ACPI Power Control 5-6 Using Hibernation 5-7 Enabling Hibernation 5-7 Initiating Hibernation - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 7
Caring for Removable Drives 6-2 Using the Diskette Drive 6-3 Selecting Diskettes 6-3 Inserting a Diskette 6-3 Removing a Diskette 6-3 Using the CD-ROM Drive 6-4 Inserting a Compact Disc into the CD-ROM Drive 6-4 Removing a Compact Disc from the CD-ROM Drive 6-4 Manually Ejecting a Compact - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 8
Entering a Command 7-11 Editing a Command 7-11 Executing a Command 7-11 Interpreting a Missing Parameter 7-12 Entering an EXTERNAL DEVICES Connecting an External Enhanced Keyboard 8-1 Connecting an External Monitor 8-1 Connecting Equipment 8-5 Connecting USB Peripherals 8-6 Contents ix - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 9
Volume 10-4 chapter 11 UPGRADING THE COMPUTER Upgrading System Memory 11-1 Checking the Amount of Memory 11-1 Obtaining an Optional Memory Expansion Board 11-2 Inserting a Memory Expansion Board 11-2 Removing a Memory Expansion Board 11-4 Upgrading the Hard Drive 11-6 Adding a CD-ROM or DVD - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 10
13-10 Entering the Setup Password 13-11 Changing the Setup Password 13-11 Deleting the Setup Password 13-12 Enabling and Disabling Devices 13-13 DriveLock Overview 13-13 User and Master Passwords Overview 13-14 Establishing DriveLock Protection 13-14 Changing the User Password 13-16 Removing - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 11
15-6 Using the Video Utility 15-6 Ordering Preinstalled Software 15-7 Boot Sequencing 15-7 chapter 16 TROUBLESHOOTING Troubleshooting Checklist 16-1 Solving Software Application Problems 16-24 a ppendix A COMPAQ CUSTOMER SUPPORT Preparing for a Technical Support Call A-1 Worldwide Telephone - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 12
appendix B REGULATORY NOTICES B-1 appendix C ELECTROSTATIC DISCHARGE Preventing Electrostatic Discharge C-1 When Handling Removable Drives C-1 When Installing Internal Components C-1 Grounding Methods C-2 appendix D SPECIFICATIONS D-1 INDEX ...I-1 Contents xiii - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 13
and press the Enter key, you are directed to "enter" the information. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. ! WARNING: Text set - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 14
items in the packing box: 1 Computer (includes battery pack already installed) 2 Power cord 3 Modem cable (with internal modem models) Items not illustrated vary by model and geographical region: s Owner Registration Card s Warranty and service information s Printed documentation about the computer - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 15
power. Although a new battery pack can be used to power the computer after receiving a partial charge, Compaq recommends that a new battery pack be allowed to fully charge before the computer is disconnected from external power or before the battery pack is removed from the computer. A new battery - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 16
Plug the equipment into a grounded (earthed) electrical outlet that is easily accessible at all times. s Disconnect power from the equipment by unplugging the power cord from the electrical outlet. s Do not place anything on power cords or cables. Arrange them so that no one may accidentally step on - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 17
Opening the Computer Slide forward the display release latches 1 on the left and right sides of the display, then raise the display 2 to a comfortable viewing angle. Opening the Computer Adjusting the Keyboard To elevate the back of the keyboard to a more comfortable typing position, open the tilt - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 18
1 to turn on the computer. The power/suspend light 2 indicates the computer is on. Turning On the Computer Setting Up the Software When you begin software setup, online instructions guide you through the setup process. IMPORTANT: After you begin software setup, you must complete the entire process - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 19
Operating the Computer During Setup s To move around the screen while making selections and entering information: Ë press the Tab key, Ë press the cursor (arrow) keys, or Ë use the touchpad built into the computer keyboard. s To save your selections, press the Enter key or press one of the touchpad - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 20
will result in the loss of all enhancements added by Compaq such as PC Card support and enhanced power management. s Most preinstalled reference files, such as Help files, are available only through the Windows interface. If Windows is removed from the computer, these reference files will become - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 21
to the instructions on the Owner Registration Card included with the computer. Locating Online Resources For your convenience, all information contained in this Reference Guide is available online. s To access the Reference Guide online: Ë Click Start Æ Compaq Information Center Æ Reference Guide or - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 22
2 chapter TAKING A LOOK AT THE COMPUTER Front Components Component ™ Display š Lid switch Front Components Function The computer screen and the hardware in which it is enclosed. Blanks the screen if the display is closed and the computer is still on. Continued Taking A Look At The Computer 2-1 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 23
that accepts a diskette drive, LS-120 diskette drive, Zip drive, second battery pack, or second hard drive. Dedicated bay which houses either a CD-ROM drive or DVD drive. For those models without a factoryinstalled CD-ROM drive, you can easily upgrade to a CD-ROM drive or DVD drive. Holds the main - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 24
Left Side Components Left Side Components Component Function ™ Cable lock Accepts an anti-theft cable that secures the computer to a fixed object. š Speaker/headphone line- Connects stereo speakers, out jack headphones, or headset. › Microphone line-in jack Connects an external mono - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 25
Type II or Type III PC Cards, such as modem, hard drive, or network cards. These slots accept 16-bit PC Cards as well as 32-bit PC Cards. A connector which allows you to attach Universal Serial Bus (USB) devices such as a keyboard or mouse, or a camera for video conferencing. Used for connecting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 26
port œ External monitor connector AC power connector ž Docking connector Ÿ Cooling fan Keyboard/mouse connector Function Connects an optional parallel beam. Available on specific models. Connects an optional external display, such as an external CRT monitor. Connects to external (AC) power. A 176- - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 27
drive compartment Provides access to the internal hard drive. A security screw prevents unauthorized access to the hard drive. Use a standard screwdriver to remove the screw. › Tilt feet Retractable feet on the bottom of the computer that open and lock into place in order to angle the keyboard - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 28
located above the keyboard which indicate system operations and status. These include: Status Indicator Lights Light Function ™ Hard drive/ CD-ROM drive access indicator š Diskette drive access indicator › Num Lock œ Caps Lock Scroll Lock Turns on when the hard drive, optional CD-ROM drive - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 29
USING THE KEYBOARD AND TOUCHPAD Keyboard Components Keyboard Components Component Function ™ Lid switch š Programmable keys Blanks the screen if the display is closed and the computer is still on. Assign and launch frequently used applications and documents. Continued Using The Keyboard And - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 30
the computer on or off. While working in Windows, click Start, Shut Down to exit the operating system and turn off the computer. Allows access underneath the keyboard for installing memory expansion boards in the memory expansion slot, or a CD-ROM/DVD drive in the Optical Disc Bay. Functions as an - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 31
Special Keys Key (s) ™ Function keys š Delete key › Num Lock key œ Enter key Special Keys Function Enter various commands in a program, depending on the program being used. Deletes characters or selected text. Activates the embedded numeric keypad, a section of the keyboard used for numeric - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 32
also be used in combination with the Function keys for various commands. Move cursor left, right, up, and down. Enter commands when used in combination with other keys enters commands. For example, to switch between open applications Microsoft Windows, press Alt+Tab. To close an application, press - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 33
on power conservation. Fn+F7 Displays the battery gauge-shows Fn+F8 the amount of power remaining in all system batteries. For more information on using the battery gauge, see Chapter 4. Return to Original State Fn + F1 Fn+F4 Fn+F5 Enter password Fn+F7 Fn+F8 Continued Using The Keyboard And - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 34
to Original State Fn+F9 Fn+F10 Fn+Num Lk Suspend Fn + T IMPORTANT: Popup windows associated with the hotkeys display correctly only from within applications that support the popup video mode. If a popup does not display correctly, exit the application and press the hotkeys again to invoke the popup - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 35
Embedded Numeric Keypad The embedded numeric keypad is a section of the computer keyboard that converts to a numeric keypad when the number lock function is enabled. Embedded Numeric Press Fn to type lowercase letters. s Press Fn+Shift to type uppercase letters. Using The Keyboard And Touchpad 3-7 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 36
You can set the four user-programmable keys to bring up a document or emulate the Microsoft Windows and Application Logo Keys. Programmable Keys By assigning schemes to the programmable keys, you can create multiple sets of key assignments tailored to your own needs or to accommodate more than one - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 37
Browse button. By clicking the Browse button, you can access all applications on your computer. To emulate one of the Microsoft Windows and Application Logo Keys, select the appropriate file from the Program Files\Compaq\Programmable keys\Default directory. 3. Click the Assign button. A dialog box - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 38
the User-Programmable Keys 1. To remove a programmable key assignment: 2. Access the Programmable Keys utility by clicking Start Æ Settings Æ Control Panel Æ Keyboard Æ Programmable Keys. 3. Select the programmable key you wish to unassign by clicking the appropriate radio button in the Key - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 39
way to see your user-programmable key assignments is to view them in a popup window that you activate from an icon in the system tray. To enable the icon: 1. Access the Programmable Keys utility by clicking Start Æ Settings Æ Control Panel Æ Keyboard Æ Programmable Keys. 2. Check mark the Show - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 40
use the touchpad to drag objects across the screen. To customize the touchpad functions, click Start Æ Settings Æ Control Panel Æ double-click Mouse. 3-12 Using The Keyboard And Touchpad - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 41
the pointer motion. Cleaning the Touchpad To clean the touchpad: 1. Turn off the computer. 2. Remove the battery pack and disconnect the power cord. Wipe the touchpad with a clean, dry cloth. To remove stubborn stains, wipe the touchpad with a damp cloth moistened with a small amount of dishwashing - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 42
is on without affecting system operation. With only one battery pack installed, you must turn off the computer or initiate Hibernation before removing a battery, or you must connect to external AC power before you remove the battery pack. For more information on using Hibernation, see Chapter - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 43
Compaq Partners, or other agents. Using a New Battery Pack You can charge the battery pack in the computer's battery bay or MultiBay while connected to an external power source or while docked in the convenience base. You can also charge up to two battery packs in the optional battery charger - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 44
charging, a lightning bolt symbol appears to the right of the box. If AC power is connected, the power connector is shown. NOTE: If you do not press any key for five to seven seconds, the battery gauge popup will display the average remaining capacity (percent of charge remaining) for all installed - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 45
displays the amount of charge remaining, is precalibrated for accuracy. To ensure continued battery gauge accuracy and to maximize battery operating time: s Fully charge the battery pack before the first time you use it. s Allow the battery pack to completely charge before removing external power - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 46
Resolving a Low Battery Condition When No Power Source Is Available To resolve a low battery condition when no power source is available, do one of the following: s Initiate Hibernation until a power source is available. This automatically saves all current information in memory to the hard disk and - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 47
connect the computer to external power before removing the battery. To remove the battery pack from the battery bay: Pull down the battery release lever n to release the battery pack. Remove the battery pack from the battery bay. Removing the Battery Pack from the Battery Bay 4-6 Using Battery Packs - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 48
Hibernation or connect the computer to external power before removing the battery. Insert a battery pack into the battery bay with the large label on the battery pack facing up and the battery contacts facing in. Push the battery pack into the battery bay until it is firmly seated. Inserting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 49
the energy stored in the battery pack. NOTE: The display, processor, and drive components use the majority of battery power. To maximize battery pack life, use the following guidelines: s Select the High level of power management (not available under Windows 98). See Chapter 5 for more information - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 50
Packs To find out if the battery pack recycling program is available in your geographical location, check the worldwide telephone numbers. If a number for recycling is not listed for your area, contact your Compaq authorized dealer, reseller, or service provider. System Beeps Beeps with a Blinking - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 51
to check or uncheck the Disable PC Card Sound Effects box. s To toggle all system beeps on or off, use the Computer Setup Utility. The following beeps are affected (see Chapter 15 for more information on using Computer Setup): t Low battery warning beeps t Power-On Self-Test (POST) beeps t Suspend - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 52
if either the keyboard or the system is locked up. If you plan to store the computer for an extended period, such as two weeks, you should turn off the computer and remove the battery pack. This reduces the battery pack's discharge rate and extends its life. Computer Power and Power Management 5-1 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 53
Save your information. 2. Exit your applications. 3. Turn off the computer using Windows Shut Down (if you are in Windows) or by using the power switch (if you are in DOS) until external power or a fully charged battery pack is available. Restarting the Computer There are several methods to restart - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 54
the hard drive, processor, and display. When these components are inactive for specified periods of time (called timeouts), you can use power management settings to shut them down temporarily. This will conserve battery or AC power. Most power management settings are located under Power Properties - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 55
for drives when using battery power or AC power Turn off power to the PC Card slots Set date and time to exit suspend; enable/disable Resume Timer Display the status of installed batteries Click This Tab in Power Properties: Power + Advanced button Power (Windows 95 only) Battery Conservation - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 56
control how AC and battery power are used in the computer. To access Power Properties, click Start Æ Control Panel Æ double-click Power Æ Power Properties. If You Want To: Set battery conservation levels and enable or disable warning beeps Select Hibernation settings Display the status of installed - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 57
Compaq power management features such as power conservation settings in Computer Setup, battery conservation popup windows, and initiating Hibernation will be disabled. For more information on ACPI functions, consult your Microsoft Windows 98 reference guide. 5-6 Computer Power and Power Management - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 58
is initiated, it creates a file on the hard drive at least equal in size to the amount of total random access memory (RAM). If there is not enough space on the hard disk to store the information, an insufficient disk space message is displayed. Hibernation will automatically initiate as long as it - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 59
during which most of the major components (such as the hard drive, processor, and display) shut down after a period of system inactivity called a timeout. Suspend can be initiated whether the computer is running on battery or external power. Suspend is initiated in one of three ways: 5-8 Computer - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 60
Suspend timeout period through the Battery Conservation Settings tab in Power Properties (click Start Æ Control Panel Æ double-click Power Æ Power Properties). s Manually-by pressing the Suspend button on the computer. s Manually-by clicking Suspend from the Windows Start menu. With a fully charged - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 61
High, or Custom level of battery conservation is used. s You can initiate Suspend at any time by: t pressing the Suspend button. t clicking Suspend from the Windows Start menu. When Suspend is initiated, the computer beeps twice, the screen blanks, and the power/suspend light blinks. Exiting Suspend - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 62
: 1. Access the Power Properties utility by clicking Start Æ Control Panel Æ double-click Power Æ Power Properties. 2. Click the Battery Conservation Settings tab. 3. Set the Battery Conservation level to Custom. 4. Using the drop-down boxes, select or type a timeout value for specific components of - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 63
Setting the Screen Saver In Windows 95, the screen save timeout is the amount of time that the system can be To customize the screen save timeout value for your computer: 1. Click Start Æ Settings Æ Control Panel Æ Display icon Æ Screen Saver tab. 2. Select a screen saver. 3. Click OK. 5-12 Computer - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 64
bay locations): Functional Bay MultiBay Optical Disc Bay Battery Bay Bay Configuration Devices Supported Power State Diskette drive On LS-120 Drive Off Zip Drive Off Second battery pack On Second hard drive Off CD-ROM drive Off DVD drive Off Battery pack On Working with Removable - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 65
on a hard drive before removing it. Failure to back up the hard drive can result in loss of information if the drive is handled improperly. s If there is a diskette, compact disc, or digital video disc in a drive, remove it prior to removing the drive from the computer. s Do not remove a CD-ROM or - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 66
diskette is inserted correctly, it drops into position inside the drive and the diskette drive button pops out. Removing a Diskette To remove a diskette, push the diskette drive button. After the diskette is ejected, gently pull it from the drive. Working with Removable Drives and Device Bays 6-3 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 67
the eject button on the bezel of the CD-ROM drive to release the CD loading tray. 3. Slowly pull out the CD loading tray until it is fully extended. 4. Remove the CD from its protective case and place it in the CD loading tray, label side up. Handle the CD by the edges, not by the flat surfaces - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 68
similar thin metal rod into the manual release hole on the front bezel of the CD-ROM drive. Press firmly. 2. Slowly pull the tray out from the drive until it is fully extended. 3. Remove the compact disc. Manually ejecting a compact disc Using the DVD-Rom Drive The standard configuration of the DVD - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 69
The MultiBay supports a diskette drive, LS-120 drive, Zip Drive, second battery pack, or second hard drive. CAUTION: Some but not all MultiBay devices can be hot plugged. Refer to "Bay Configuration" in this chapter to determine if the computer must be on or off before inserting or removing MultiBay - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 70
Device Using a Second Hard Drive The computer is designed to use up to two hard drives: one in the computer and one in the computer MultiBay. NOTE: The unit will not boot from the second hard drive. The unit will only boot from the internal hard drive. Working with Removable Drives and Device Bays - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 71
Windows 98, and Window NT 4.0. Preloaded software drivers are required for modem operation and allow the modem to easily communicate with software applications. The internal modem supports faster downloads only from V.90 K56flex compliant digital sources. Maximum achievable download transmission - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 72
IMPORTANT: The internal modem uses a universal DAA (Direct AccessArrangement) that supports multiple countries. However, some countries may require an adapter to connect send information to and receive information from an online service, a host mainframe computer that provides electronic mail, and - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 73
the computer. Or, for the most up-to-date information, refer to the Compaq Internet website at www.compaq.com. NOTE: The internal modem supports specific countries that are included in the selection list. If you are running Windows 95 or Windows 98: 1. Click Start Æ Settings Æ Control Panel Æ double - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 74
this modem for tasks such as accessing your computer from a remote location. Contact your Compaq authorized dealer, reseller, or service provider for a complete list of communications software applications. IMPORTANT: If Hibernation initiates or a low battery condition occurs while your are using - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 75
specific information about the model of modem you are using. In this case, if the internal modem is not available as a choice, select one of the following modems: Compaq result code is a modem response to an issued command. The screen displays the result code in one of two formats: the long form, - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 76
Numeric Code 0 1 2 3 4 5 6 7 8 88 10 11 12 13 14 24 25 86 40 55 Modem Result Codes Result Code Definition OK CONNECT RING NO CARRIER ERROR CONNECT 1200 NO DIAL TONE BUSY NO ANSWER DELAYED CONNECT 2400 CONNECT 4800 CONNECT 9600 CONNECT 14400 CONNECT 19200 CONNECT 7200 CONNECT 12000 CONNECT 16800 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 77
Modem Result Codes Continued Numeric Code Result Code 56 CONNECT 24000 57 CONNECT 26400 58 CONNECT 28800 59 CONNECT 31200 60 CONNECT 33600 70 CONNECT 32000 71 CONNECT 34000 72 CONNECT 36000 73 CONNECT 38000 74 CONNECT 40000 75 CONNECT 42000 76 CONNECT 44000 77 CONNECT - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 78
Modem Specifications Temperatures Operating 32 to 135 F 0 to +60 C Storage -40 to 155 F -45 to +70 C Relative Humidity (noncondensing) Operating 95% maximum Storage 95% maximum Power Requirements +5.0 VDC (+/-5%@1.5 W max.) Interfaces Communications Connector Standard RJ-11 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 79
) ITU V.29 (9600 bps) ITU V.27ter (4800 bps) ITU V.21 Ch2 (300 bps) Class I facsimile extensions to the Hayes AT command set (EIA/TIA 578) Support for Group III facsimile machines Data Compression ITU V.42bis MNP 5 Error Control ITU V.42 (LAPM) MNP 2-4 Using the Internal Modem 7-9 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 80
the specific requirements of your system. The modem always operates in one of two modes: the command mode or the online mode. When power is extensions, and supporting S registers, you can instruct the modem to perform a particular function or set of functions. For example, you may instruct the modem - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 81
type the AT prefix in the same case (not At or aT). You can enter a maximum of 60 characters for the internal modem following the AT. The modem doesn command sequence exceeds the 60-character maximum, the modem does not execute any part of the command line and returns an error message after the - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 82
>. This rule applies to command parameters only, not to dial strings. Entering an Escape Code Sequence The escape code sequence (a 3-character code surrounded by Each string command remains in the command buffer until an AT is entered or power to the modem is turned off. Both actions clear the buffer - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 83
Command A AT A/ A Bn D Dn E En F H Hn I In Ln Mn Nn On P Q Qn Sr=n Sn? T Vn Wn Xn Z +++ AT Command Set Description Answer Mode Command. Attention Code. Repeat Last Command. Answer Command. Communications Standard Option. Dial Command. Dial Command. Echo Command. Command Echo Option. Online Echo - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 84
. Fax Commands Command +F =? +F =n? +FCLASS? +FCLASS=n +FTS=n +FRS=n Description Report Operating Capabilities. Report Supported Parameters. Report Active Configuration. Select Service Class. Stop Transmission and Wait. Receive Silence. Continued 7-14 Using the Internal Modem - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 85
character) Wait for Quiet Answer Command. ! (exclamation) Flash Hook Command. , (comma) Pause During Dialing. $ (bong detect) Wait for calling card tone. ^ (carat) Disable Data Calling Tone Transmission. > (greater than) Ground Start Dialing. 0 through 9 Dial Digits. Valid digits for pulse - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 86
=7 The register S37 is now set to a value of 7. Reading an S Register Entering the ATSn? command allows you to read the contents of a given S register. For example, to display the contents of the S11 register, enter this command: ATS11? Register S0 S1 S2 S3 S4 S5 S6 S7 S8 S10 S11 S12 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 87
S Register Command Summary Continued Register Description S89 Sleep Mode Timer. S90 Read-only Local Phone. Advanced Voice Commands Command S32 S33 Description Synthetic Ring Volume. Synthetic Ring Frequency. Audio Response Codes The modem alerts the DTE to the presence of tones detected on - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 88
software and hardware if you are running Windows 95, Windows 98, or Windows NT 4.0: 1. Click Start, Settings, Control Panel. 2. Double-click the Add/Remove Programs icon. 3. Select the Compaq internal model from the list of software. 4. Click the Add/Remove button. 5. Click Yes to confirm. 6. If you - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 89
External Enhanced Keyboard To connect an external enhanced keyboard to the computer, connect the keyboard cable to the keyboard/mouse the computer display, do not place an external monitor or any other object on top of the computer when the computer is closed. To connect an external VGA monitor: - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 90
device, insert the pointing device cable into the keyboard/mouse connector. External pointing devices need software device drivers to operate. The necessary drivers should be provided by the manufacturer or preinstalled with Microsoft Windows. Connecting a Serial Printer 1. Turn off the printer - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 91
device driver configuration information and instructions. Docking the Computer to the Convenience Base 1. Shut Down the computer if you are using Windows NT. You do not need to turn off the computer if you are using Windows 95 or Windows 98. NOTE: Not all network operating systems support "hot - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 92
may cause loss of data or unpredictable results. NOTE: Not all network operating systems support "hot docking" (while the computer is on). 2. Close the display if not already closed. NOTE: Disconnect the PC Card cable and unlock the security cable, if applicable, to prevent damage. 3. Pull the - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 93
available only on specific models. For infrared-equipped models, the infrared port allows wireless communication between your computer and other infraredequipped devices. Operating system support for infrared communication is currently available with Microsoft Windows 95, but not for Windows NT. The - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 94
and keyboards. For most other USB devices without special drivers provided by the USB device manufacturer, you will need an operating system which has USB support for your device built in, such as Windows 95 OSR2.1 or Windows 98. Later versions of the Windows operating systems will add functionality - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 95
kinds of PC Cards are supported, such as network cards, hard drive cards, memory cards, and fax/modem cards. For a current list of third-party PC Cards qualified on this computer, call your Compaq authorized dealer, reseller, or service provider. Inserting a PC Card 1. If you are running Windows NT - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 96
to perform an initial setup procedure. For example, a new storage card may need to be formatted, or a new network card may need drivers installed. For detailed information on setup procedures for various Network PC Cards, refer to the instructions provided by the PC Card manufacturer. 9-2 Using PC - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 97
: Failure to stop a PC Card before it is removed may damage the PC Card or computer. 2. To release the PC Card eject button, depress the button 1 once. To eject the PC Card, firmly depress PC Card eject button a second time. 3. Remove the card. NOTE: If you are running Windows 95, the computer beeps - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 98
Card-specific software device driver to function properly. This software device driver is provided on diskette by the PC Card manufacturer and should be installed according to the manufacturer's instructions. Do not install any other PC Card software on the computer such as Card and Socket Services - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 99
to the PC Card slots and extend the battery life. You can also conserve PC Card power when the computer is in Suspend. Zoomed Video A Zoomed Video PC Card promotes higher overall system performance for MPEG playback. The computer supports Zoomed Video PC Cards under Windows 95. Windows NT does not - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 100
also be used to record voice or sound. The integrated stereo speakers support sound output for WAV file and MIDI playback, and audio from the optional CD-ROM drive. They also support external audio input devices such as a CD player, tape deck, or stereo tuner connected to the computer through the - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 101
Identifying the Audio Components The computer provides the following internal and external audio capabilities: Audio Components Component 1 Stereo speaker/headphone line-out jack 2 Microphone line-in jack 3 Volume control (up) 4 Volume control (down) 5 Stereo speakers 6 Internal microphone - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 102
NOTE: With stereo speakers muted, system beeps are still audible unless they have been turned off. ! WARNING: To reduce the risk of personal injury, adjust the volume control before putting on headphones. Using Internal and External Microphones The internal microphone is disabled when an electret - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 103
Controlling Audio Volume Audio volume control affects the stereo speakers, headphones, and external speakers that are connected to the stereo speaker/headphone jack. There are three ways to control the audio volume: s Using volume control buttons on the left side of the computer. The rear button - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 104
Upgrading System Memory You can expand memory by installing memory expansion boards. You can easily upgrade memory by lifting the computer keyboard and inserting the memory expansion board. To order a memory expansion board, contact your Compaq authorized reseller. Refer to the instruction card - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 105
only supports SDRAM. If you receive this message, turn the computer off and remove the memory expansion board. Inserting a Memory Expansion Board To insert an optional memory expansion board: 1. Shut down and turn off computer. Disconnect any external cables. 2. Release the keyboard by successively - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 106
until it is seated while tilted. NOTE: A memory expansion board is asymmetrically keyed (notched) to ensure correct positioning. 5. Push the memory expansion board down 2 until the retention clips snap back into place. 6. Close the keyboard. Inserting the Memory Board Upgrading the Computer 11-3 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 107
To remove an optional memory expansion board: 1. Shut down and turn off the computer. Disconnect any external cables. 2. Release the keyboard by successively inserting a paper clip or similar instrument into both the keyboard releases 1. 3. Lift 2 the keyboard. Lifting the Keyboard 11-4 Upgrading - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 108
to release it. The memory expansion board tilts toward you. 5. Lift the edge of the memory expansion board 2 and slide it gently out of the memory expansion slot at a 45-degree angle. 6. Place the memory expansion board in an electrostatic-safe container. 7. Close the keyboard. Removing the Memory - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 109
, the hard drive can be upgraded to a larger capacity. Contact your Compaq authorized dealer, reseller, or service provider for the optional hard drives available for your computer. For installation procedures, refer to the instruction card that comes with the hard drive option kit. Adding a CD-ROM - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 110
the computer to liquids or precipitation. s Remove the battery pack from the computer if the computer will not be used for an extended period of time (more than two weeks). Store the battery pack in a cool, dry place. s To prevent possible damage to the display, do not place anything on top of - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 111
copy of the data with you. s Remove the diskette from the diskette drive, and compact disc or digital video disc from the CD-ROM drive or DVD drive. s Disconnect the power cord from the computer. Take the power cord or an extra fully charged battery pack with you. 12-2 Maintenance & Travel Guide - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 112
for restrictions and requirements on traveling with a computer. s Purchase from a Compaq authorized dealer, reseller, or service provider a power cord for the country where you will be using the computer. These power cords are designed to meet the voltage and frequency requirements of each country - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 113
compact disc or digital video disc in a drive, remove it. 3. Turn Cards, CD-ROM or DVD drives, and large amounts of memory. The computer complies with international safety standards for operating temperatures, including those of user accessible surfaces. However, as a result of the computer's power - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 114
, it prevents unauthorized users from accessing your hard drive. Windows NT has a multiple boot menu which can allow users to boot up Windows 3.1 or Windows 95, bypassing Windows NT security. s Computer Setup allows you to disable devices and prevent unauthorized use of specific computer components - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 115
of the cable. 3. Insert the lock into the security slot on the computer. 4. Lock with the key. Attaching a Cable Lock Device NOTE: The cable lock can be purchased from Kensington Microware Limited or from Compaq authorized dealers, resellers, and service providers worldwide. 13-2 Security Features - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 116
is entered. This prevents unauthorized access to your information. If you establish a power-on password, you must enter power-on password. Therefore, Compaq recommends that you record your password and put it in a safe place. Establishing the Power-On Password Using Windows 95 The power-on password - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 117
password is not displayed as you type. The password is not case sensitive. However, you must use the same keys each time you enter the password. For example, the numbers at the top of the keyboard prompted to enter your power-on password. Using Windows NT The power-on password prevents unauthorized - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 118
the same password you are using for the setup password.) IMPORTANT: Type carefully, because the password is not displayed as you type. The password is not case sensitive. However, you must use the same keys each time you enter the password. For example, the numbers at the top of the keyboard are not - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 119
Changing the Power-On Password Once your power-on password has been established, you can change it using your computer keyboard. Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password varies according to the keyboard purchased with your - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 120
key character for the slash mark (/). To determine which character is appropriate for your keyboard, refer to the table in "Changing the Power-On Password." To delete your power-on password: 1. Turn on the computer. The power-on password prompt is displayed. 2. Enter your current power-on password - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 121
are running Windows NT, they are located under the Security Management menu in Computer Setup. s QuickLock disables your keyboard and pointing device while the computer is running. It leaves your information on the screen but prevents it from being accessed until a power-on password is entered to - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 122
Fn+F6 hotkeys, which work only on the computer keyboard. s Using the key combination Ctrl+Alt+L, which works on both the computer and external keyboards. To exit QuickLock and QuickBlank once they have been initiated, enter your power-on password. NOTE: QuickLock on Suspend cannot be initiated from - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 123
, and you may use the same password you are using for the power-on password.) NOTE: Type carefully because the password does not display as you type it. 5. Enter the password again to verify it. 6. Click OK Æ Exit Æ Save. You will be prompted to enter your setup password the next time you try to - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 124
been restarted and you are prompted to enter the current setup password. CAUTION: You cannot change the computer configuration if you forget your setup password. Record the password and put it in a safe place. Each computer keyboard is designed to meet specific country requirements. The syntax for - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 125
your keyboard, refer to the table under "Changing the Power-On Password." To delete your setup password, do the following: 1. Save your work, restart your computer, then press F10 as soon as the cursor moves to the top-right corner of the screen. 2. The password prompt is displayed. 3. Enter your - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 126
drive can be accessed. Protected hard drives remain protected even if removed and inserted into another computer. After you enable DriveLock, you must enter the user password each time you turn on or restart the computer or resume from Hibernation. When the DriveLock password prompt displays, enter - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 127
location physically separate from your computer. In the event you lose the user password, the master password can be used to unlock a protected hard drive and reset the user password. NOTE: If you forget your user or master password, contact Compaq customer support for further instructions before - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 128
same password you are using for the power-on password.) NOTE: Type carefully because the password does not display as you type it 10. Enter the master password Setup has been exited normally. You will be prompted to enter your user password the next time you boot your computer using that hard drive - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 129
Changing the User Password NOTE: If you forget your user password, you can access your removable hard drive with the master password. Make note of the user password. Record the master password and put it in a safe place physically separate from the computer. Once you create a user password, you can - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 130
computer has restarted and the protected hard drive has been unlocked. Removing DriveLock protection deletes both the user password and the master password. 1. Turn on or restart the computer and enter your current user password. 2. Run Computer Setup. 3. Click the System Features icon Æ Security - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 131
and the protected hard drive has been unlocked. To change your master password, follow these instructions after you have restarted your computer and entered the current user password: 1. Turn on or restart the computer and enter your current user password. 2. Run Computer Setup. 3. Click the System - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 132
computer and Compaq servers that assist in tracking, troubleshooting, protecting, alerts of impending hardware problems. s Security Management-protects unauthorized access to data and components drivers, utilities, and software, which are available on CD-ROM and the Compaq web site at www.compaq.com - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 133
of Compaq computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems. t Asset tag t System board and ROM revision levels t BIOS settings s Diagnostic information-Using Diagnostics for Windows provides the performance status of hard drives, ports, video - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 134
, and software can be set to back up information whenever a hard drive alert occurs. s While the computer is connected to a network, alerts pop up on the computer display and are simultaneously reported to the network console. NOTE: A battery charging problem alert is reported only on the computer - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 135
be downloaded from the Compaq website at www.compaq. com/support/files. You can quickly locate support software for your computer by using the locator browser and Decision Support on the CD-ROM and Compaq website. To access support software: s Locator browser-searches for the latest device drivers - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 136
in troubleshooting. These utilities also allow you to set custom features, such as security options, power conservation levels, and startup preferences. If you are running Windows 95, the computer automatically recognizes and configures the system for new devices. If you have a configuration problem - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 137
. Categories by type: s System Features-security, power, boot management s Communication-port, modem, and other communication devices s Storage-storage-related devices such as hard drive, CD-ROM drive, diskette drive s Input Devices-keyboard, mouse, and other input devices s Network-network - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 138
Information (INSPECT) To access Compaq Utilities 1. Turn on or restart the computer by clicking Start Æ Shut Down Æ Restart the computer. 2. When the blinking cursor appears in the upper-right corner of the display, press F10 3. Select a menu option. Computer Setup and Diagnostics Utilities 15 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 139
computer hardware, internal system temperature, and the SMART hard drive, then displays a prefailure warning message upon detecting a system temperature or hard drive fault. If you are running Windows 95, access Compaq Diagnostics for Windows as follows: 1. Double-click My Computer. 2. Double-click - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 140
OK. The Test Option menu is displayed again. s If the list is incorrect, ensure that any new devices are installed properly. If you do not find an installation problem with a Compaq device not on the list, call your Compaq authorized dealer, reseller, or service provider. NonCompaq devices may not - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 141
Graphics/Video Memory Audio Operating system System files Windows files 7. Follow the instructions to cycle through the screens, return to the list and choose another item, or print the information. Using the Video Utility To access the video utility, click the Compaq tab in Display Properties - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 142
not included with the computer, refer to the Compaq worldwide telephone numbers. IMPORTANT: Before calling Compaq to place your order, be sure to have to boot. 1. Run Computer Setup. 2. Click the System Features icon Æ Boot Management box Æ MultiBoot tab. 3. Designate the hard drive boot (startup - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 143
16 chapter TROUBLESHOOTING Troubleshooting Checklist If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions: s Is the computer connected to an external power source or does it have a fully charged battery pack installed? - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 144
consider using Carbon Copy, a support tool that allows a Compaq technical support engineer remote access to your computer in order to help diagnose and fix specific softwarerelated problems under Windows 95. Solving Audio Problems Problem Computer does not beep after the Power-On Self-Test (POST - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 145
Solving Audio Problems Continued Problem Possible Cause Solution External microphone You are using the Check to see if you are does not work wrong . Panel Æ Multimedia. Adjust volume of stereo speakers using the volume controls on the left side of the computer. Troubleshooting 16-3 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 146
not available, in Windows 95, initiate Hibernation by pressing Fn + the suspend button, or let the computer go into Hibernation automatically. Remember that the computer has not completed Hibernation until all lights are off. Replace the battery pack. Charge the battery pack. 16-4 Troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 147
but computer does not beep Computer entered a low battery condition while low battery warning beeps and/or system beeps are turned down or off. Immediately connect the computer to an external power source. If an external power source is not available and you are running Windows 95, be sure that - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 148
. without attempting to fast charge it. Computer shut down You removed a and information was battery from the lost when replacing computer when the a battery pack computer had no other source of power. Replace the discharged battery pack with a fully charged one or connect the computer to - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 149
the tray out from the drive until the tray is fully extended, then remove the CD. Solving Diskette Drive Problems Problem Diskette drive light stays on Possible Cause Diskette is damaged. An external device is draining the battery pack. Solution If you are running Windows 95, run ScanDisk on the - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 150
may be added to or deleted, remove write-protection from the diskette by sliding the tab on the corner of the disk until the window is closed. Computer is writing to the wrong drive. Check your application to see which drive it is trying to access, then change the drive letter and/or path if - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 151
If you are running Windows NT, format the diskette by entering format a: at the system prompt. You are using the wrong type of diskette for the drive. Use the correct diskette type. Error message appears while information is writing to diskette drive Diskette was removed while drive light was on - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 152
box. If you are running Windows NT, go to the system prompt and type chkdisk. The computer will automatically scan for errors. Reformat the hard drive. Contact your Compaq authorized dealer, reseller, or service provider or the Compaq Customer Support Center for assistance. CAUTION: Reformatting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 153
any device drivers need to be installed and, if necessary, install the correct device drivers. Cable(s) of the new external device may be loose or the power cable may turn it on. Press the power button to start the computer. This allows the system to recognize the new device. Troubleshooting 16-11 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 154
Press Fn+Num Lk to enable the embedded numeric keypad. Enter your power-on password to exit QuickLock. Turn off the computer, reconnect the external keyboard, then turn on the computer. Solving Memory Problems Problem Memory counting during Power-On Self-Test (POST) is incorrect Insufficient - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 155
location has call waiting." Then select *70, 70#, or 1170 from the drop-down list to disable call waiting for your dialing area. Restart the communications software to restore the original modem settings after exiting Hibernation or resolving the low-battery condition. Continued Troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 156
Solving Modem Problems Continued Problem Possible Cause Solution No dial tone Phone service is not connected to the telephone wall jack. Verify service from the local phone company by the following steps: modem cable to an analog phone jack, then reestablish connection. 16-14 Troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 157
is not responding to commands from the computer keyboard. Verify the modem and computer are connected: 1. Click Start Æ Programs Æ Accessories Æ HyperTerminal. 2. Go to Terminal Mode, then type AT and press the Enter key. 3. If the modem displays OK, the modem and computer are working together - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 158
Solving Modem Problems Continued Problem Possible Cause support 56K or supports an incompatible 56K implementation. The internal modem supports K56flex. Information about Internet service providers (ISPs) that support K56flex may be found on the Compaq web site at www.compaq 16-16 Troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 159
disable the system. Be sure you are installing PC Card device driver software and NOT Card and Socket Services software. If you are uncertain about this, call the PC Card vendor for specific instructions on software installation. Problem Possible Cause Solution Computer does not beep when a PC - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 160
device drivers in order to function properly. In such cases, refer to the instructions that came with the PC Card or contact the vendor for more on installing the correct device drivers. Call Compaq Customer Support for a current list of Compaq qualified PC Cards. Continued 16-18 Troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 161
the modem/fax card. Call Compaq Customer Support for a current list of Compaq qualified PC Cards. If you are running Windows 95, use the Network Neighborhood to identify information about your network card and setup. Then use the Add New Hardware wizard to install the correct card driver. If you are - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 162
diskette. Call Compaq Customer Support for a current list of Compaq qualified PC Cards. Solving Power Problems Problem Computer turned off while it was left unattended and power/suspend light is off Possible Cause The system initiated Hibernation due to a low battery condition. Solution Connect - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 163
online. Set the printer to online. The printer drivers for If you are running the application are not Windows 95, install the installed. necessary printer drivers using the Add New Hardware wizard. If you are running Windows NT, from the Windows desktop, double-click My Computer. Double-click - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 164
is initiated. light is on Brightness and contrast need adjusting. Press any key and/or enter your power-on password to return your information to the screen. Press Fn+F10 to adjust brightness. On models with passive matrix displays, you can also press Fn+F9 to adjust contrast. Screen save was - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 165
The computer does not recognize the correct display type. Solution Connect the computer to an external power source. Charge the battery pack. Replace the battery pack with a fully charged battery pack. Type your power-on password to unlock the keyboard and pointing device and return the information - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 166
from current directory Call Compaq Customer Support for help with memory optimization. The application has not been added to the path statement in the AUTOEXEC.BAT file. Using Windows Notepad, add the application directory with the full path name to the AUTOEXEC.BAT file. 16-24 Troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 167
Windows NT, using the keyboard, press F6. Then use the arrow keys to highlight My Computer, and press Enter. Use the arrow keys to highlight Control Panel, and press Enter. Use the arrow keys to highlight Mouse, and press Enter. Select the correct mouse hardware, and press Enter. Troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 168
with another computer Solving Infrared Problems Possible Cause Solution The required Communication between infrared devices must use the same protocol. The pathway between Remove the obstruction, the infrared ports is align the infrared ports to computers. Continued 16-26 Troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 169
Problems Continued Problem Possible Cause Solution Cannot transmit data Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. Remove light is close to the infrared connection. Remove the interfering light source(s). There is interference from - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 170
work An unpowered hub is connected to another unpowered hub. Use only powered hubs. Make sure that all unpowered hubs are immediately preceded by powered hubs in the USB chain. IMPORTANT: External USB keyboards will not function until the operating system has been booted. 16-28 Troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 171
settings in View System Information (INSPECT), including contents of the system files NOTE: If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the power-on and setup passwords, if they are set. Compaq Customer Support A-1 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 172
and the location of your nearest Compaq authorized dealer, reseller, or service provider. Technical Support Numbers-Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting. Customer Support Numbers-Information on service and support programs including - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 173
Worldwide Telephone Numbers Continued Location Country Code Telephone Number Austria General Information* 0222/8 78-16-16 Technical Support* Order Software Backup 0222/8 78-16-16 +31 -55-38-43-39 Belgium / Luxembourg Compaq Care Center Bel 0903-99036 (45 BFr/min.) Lux 089/89.232 General - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 174
Worldwide Telephone Numbers Continued Location Country Code Telephone Number Czech Republic General Information +420 -2-232-8772 Technical Support +420 -2-232-8772 Denmark General Information +45 -45-90-45-90 Technical Support +45 -45-90-45-45 Finland General Information +358 -0-615 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 175
-444 -3-6396-601 Italy Information Software Backup Technical Support Fax Support BBS Service 09:00-18:00 cet 167-464911 167-859030 02-69633281 24 Hours 02-69633282 02-89200222 Japan General Information* Technical Support* Windows 95 Support* Order Software Backup * FaxStation 0120-101-589 0120 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 176
-3535 +48 -2-630-3535 Portugal General Information Technical Support +351 -1-4128400 +351 -1-4128460 Russia General Information Technical Support PaqFax +7 -095-967-1700 +7 -095-967-1700 +7 -095-967-1701 Singapore General Information Customer Support Center PaqFax 65-753-6688 65-750-3030 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 177
QuickLine Bulletin Board 0990-134456 0181-332-3550 0181-332-9499 United States Product Information* Technical Support* PaqFax* Download Facility (modem access only) Order Software Backup* Battery Pack Recycling* 1-800-345-1518 1-800-OKCOMPAQ (1-800-652-6672) 1-800-345-1518, Option 1 1-281-518 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 178
identification. Each approved product displays the assigned agency series number. To ensure continued safe and reliable operation, use your portable computer only with the products listed below: Product Agency Series Number Notebook CPUs PP2000 Lithium Ion Battery Pack P2921A Convenience Base - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 179
and used in accordance with the instructions, may cause harmful interference to radio are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment Logo (United States only) This device complies with Part 15 of the FCC Rules. Operation is subject to - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 180
about your product that are not related to this declaration, please write Compaq Computer Corporation P. O. Box 692000, Mail Stop 530113 Houston TX 77269-2000 or call Compaq Product Information Center Technical Support 1-800-345-1518 1-800-OKCOMPAQ (1-800-652-6672). Canadian Notice This Class - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 181
requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector) when used in conjunction with docking bases, keyboards, and monitors that bear the "GS" approval mark. The COMPAQ Series PP2000 of laptop computers in a standalone mode are not intended for continuous - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 182
listed for your location in Appendix A for more information. In Europe, do not dispose of batteries with general household waste. Dispose of or recycle them by using the public collection system or returning them to Compaq, your authorized Compaq partners, or their agents. Power Cords If you were - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 183
laser product installation guide may result in Power: Polarization: Semiconductor GaAlAs 780 r 35 nm 53.5q r 1.5q Less than 0.2mW or 10,869 W·m-2sr-1 Circular Numerical Aperture: 0.45 r 0.04 Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 184
the methods described in this appendix. Preventing Electrostatic Discharge When Handling Removable Drives To prevent electrostatic damage to removable drives, observe these precautions: s Before handling a removable drive, discharge static electricity by touching the unpainted metal surface or lug - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 185
resistance in the ground cords. To provide proper ground, wear the strap snug against the skin. NOTE: If you need more information about static electricity or assistance with product installation, contact your Compaq authorized dealer, reseller, or service provider. C-2 Electrostatic Discharge - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 186
Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating (tw = 38.7°C max) Altitude Operating Nonoperating Specifications 5 to 104°F -22 to 40°F 10 to 35°C -30 to 60°C 10 to surfaces. This computer operates well within this range of temperatures. Specifications D-1 - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 187
Lock key location of the. See keyboard caring for the computer, 12-1 CD-ROM drive inserting compact disc into, 6-4 manually ejecting compact disc, 6-5 problems. See troubleshooting removing a diskette from, 6-4 upgrading to. See upgrading the computer commands modem. See internal modem Compaq phone - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 188
used in guide, xiii cooling fan location of the. See components, rear Ctrl keys location of the. See keyboard cursor control. See touchpad cursor keys location of the. See keyboard customer support, A-2 ' damage, preventing from electrostatic discharge, C-1 internal components, C-1 removable drives - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 189
, 13-14 drivers. See device drivers drives removable. See removable drives drives supported. See device bays configurations DVD drive upgrading to. See upgrading the computer ( electrostatic discharge, C-1 embedded numeric keypad location of the. See keyboard using the, 3-7 Enter key location of the - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 190
See upgrading the computer using AT commands, 7-10 IRQ. See interrupt requests items included in computer box, 1-1 . keyboard adjust position using tilt feet, 1-4 components, 3-1 connecting an external. See external devices problems. See troubleshooting special keys, 3-3 keyboard releases location - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 191
power-on password, 13-3 PC Card eject button location of the. See components, right side PC Card slots location of the. See components, right side PC Cards changing settings, 9-4 device drivers, 9-4 inserting a PC Card, 9-1 managing power, 9-5 problems with. See troubleshooting removing a PC Card - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 192
. See Computer Setup setup passwords. See passwords shift keys location of the. See keyboard shipping the computer, 12-4 show programmable key assignments. See programmable keys software modem. See internal modem ordering preinstalled, 15-7 problems. See troubleshooting removing the operating system - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 193
CD-ROM or DVD drive, 11-6 hard drive, 11-6 internal modem, 11-6 system memory, 11-1 USB problems. See troubleshooting USB connector location of the. See components, right side USB peripherals connecting. See external devices user password. See DriveLock utilities boot sequencing, 15-7 running Compaq - Compaq Armada 1700 | Compaq Armada 1700 Series Reference Guide - Page 194
9 video utility. See utilities volume. See audio volume controls location of the. See components, left side : worldwide phone numbers, A-2 = Zoomed Video. See PC Cards I-8 Index
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R
EFERENCE
G
UIDE
Compaq Armada 1700 Family of Personal Computers
Compaq Armada SB Family of Personal Computers