Compaq Armada 1700 Compaq Armada 1700 Series Reference Guide - Page 171

Compaq Customer Support, Ompaq, Ustomer, Upport

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A appendix COMPAQ CUSTOMER SUPPORT Preparing for a Technical Support Call If you cannot solve a problem using the troubleshooting tips in this guide, you may need to call technical support. To receive the fastest possible solution when you call, run the Compaq diagnostics utilities and have the following available when you call: s The computer s Serial number on the bottom of the computer s Purchase date on invoice s Conditions under which the problem occurred s Error messages that occurred s Hardware configuration s Type of printer connected s Hardware and software you are using s Product identification number (PIN), which you entered when you set up the computer. (Click Start Æ Settings Æ Control Panel Æ System Æ General tab. Your PIN number is below your name.) s Printed error message log from Computer Checkup (TEST), or a list of the devices and error messages received s Configuration settings in View System Information (INSPECT), including contents of the system files NOTE: If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the power-on and setup passwords, if they are set. Compaq Customer Support A-1

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Compaq Customer Support
A-1
appendix
A
C
OMPAQ
C
USTOMER
S
UPPORT
Preparing for a Technical Support Call
If you cannot solve a problem using the troubleshooting tips in
this guide, you may need to call technical support. To receive the
fastest possible solution when you call, run the Compaq
diagnostics utilities and have the following available when you
call:
■
The computer
■
Serial number on
the bottom of the computer
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that occurred
■
Hardware configuration
■
Type of printer connected
■
Hardware and software you are using
■
Product identification number (PIN), which you entered when
you set up the computer. (Click Start
˘
Settings
˘
Control
Panel
˘
System
˘
General tab. Your PIN number is below
your name.)
■
Printed error message log from Computer Checkup (TEST), or
a list of the devices and error messages received
■
Configuration settings in View System Information
(INSPECT), including contents of the system files
NOTE:
If you take your computer to a Compaq authorized reseller,
dealer, or service provider for service, remember to provide the
power-on and setup passwords, if they are set.