Compaq Armada e500 Compaq Armada E500 and Armada V300 Series Maintenance and S
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- Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 1
or additional warranty. MAINTENANCE AND SERVICE GUIDE Compaq Armada E500 and Armada V300 Series of Personal Computers Fifth Edition September 2000 First Edition November 1999 Published in the U.S.A., U.K., Singapore, and Taiwan. Documentation Part Number 128679-005 Spare Part Number 162812-001 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 2
GUIDE chapter 1 PRODUCT DESCRIPTION 1.1 Computer Features and Models 1-1 Models 1-2 Features 1-8 1.2 Intelligent Manageability 1-10 Accessing Accessing Power Management 1-13 Power Management Levels 1-13 1.3 Computer External Components 1-14 1.4 Design Overview 1-26 chapter 2 TROUBLESHOOTING - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 3
or Compaq Diagnostic for Windows 2-9 Using Computer Setup 2-10 File Menu 2-11 Security Menu 2-12 Advanced Menu 2-13 Using Compaq Diagnostics for Windows 2-14 Factory Default Settings 2-15 2.6 Troubleshooting Without Diagnostics 2-17 Before Replacing Parts 2-17 Obtaining Update Information - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 4
Computer for Disassembly 5-3 5.4 Computer Feet 5-4 5.5 Mini PCI Slot 5-5 Removing the Mini PCI Slot Cover 5-5 Installing a Modem or Network Interface Card 5-6 5.6 Touch Button 5-7 Removing the Touch Button 5-7 5.7 Keyboard 5-9 Removing the Keyboard 5-10 5.8 Memory 5-13 Removing a Memory - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 5
chapter 6 SPECIFICATIONS 6-1 appendix a CONNECTOR PIN ASSIGNMENTS A-1 appendix b POWER CORD SET REQUIREMENTS B-1 viii Contents - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 6
GUIDE This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E500 and Armada V300 Series of Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E500 and Armada or specific instructions. - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 7
for the computer: s Compaq Armada E500 and Armada V300 Series of Personal Computers documentation set s Compaq Armada E500 and Armada V300 Series of Personal Computers Technical Reference Guide s Microsoft Operating System Manual s Compaq Service Training Guides s Compaq Service Advisories and - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 8
Graphics Port (AGP) implementation, and extensive multimedia support. The computers provide desktop functionality and connectivity through the optional expansion base, convenience base, or port replicator. Figure 1-1. Compaq Armada E500 and Armada V300 Personal Computers Product Description 1-1 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 9
Max CD-ROM drive V = DVD-ROM drive 16 Integrated M = Mini PCI V.90 C = NIC/modem communication modem combo 0 = none 17-19 RAM (in MB, 2-3 digits) 64 = 64 MB 20-21 Operating system 98 = Windows 98 58 = Windows 95/98 dual install* N4 = Windows NT 4.0 N2 = Windows NT 4.0/Windows 2000 dual - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 10
Table 1-2 Compaq Armada E500 Computer Models 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 E 5 P3 650 T 4 X 12 V4 M 64 N2 N 161609-XX91 FFD7 1 9-cell Lithium Ion main battery pack 2 6-cell Lithium ion main battery pack 3 8X DVD-ROM drive 4 4X DVD-ROM drive Continued Product Description 1-3 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 11
P3 500 T 4 X 12 A E 5 P3 500 T 4 X 12 1 9-cell Lithium Ion main battery pack 2 6-cell Lithium ion main battery pack V4 C 64 58 V4 C 64 N4 V4 C 64 N2 D 0 64 58 D 0 64 N4 D M 64 D M 64 D C 64 3 8X DVD-ROM drive 4 4X DVD-ROM drive 164764-XX11 164764-XX61 164764-XX81 161606-XX11 161606-XX61 161606- - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 12
64 58 164751-XX11 D C 64 N4 164751-XX61 D 0 64 58 161604-XX11 D 0 64 98 161604-XX41 D 0 64 N4 161604-XX61 D M 64 58 161605-XX11 D M 64 58 N 161605-XX31 D M 64 N4 161605-XX61 2 6-cell Lithium ion main battery pack FLC8 FLC9 DNN1 DNN2 DNN3 DNN4 DNN5 DNN6 DNN7 DNN8 DN83 DNM1 DNM2 DNM3 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 13
164748-XX61 DC41 DC42 DC43 DC44 DC45 DC46 DC47 DN81 DN82 AE5 AE5 AE5 AE5 AE5 AE5 AE5 P2 366 T 2 S 4 D 0 64 58 P2 366 T 2 S 4 D 0 64 98 P2 366 T 2 S 4 D 0 64 N4 P2 366 T 2 S 4 D M 64 58 P2 366 T 2 S 4 D M 64 58 N P2 366 T 2 S 4 FVZ8 1 9-cell Lithium Ion main battery pack 2 6-cell Lithium ion main - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 14
Hard drive size 6 = 6.0 GB (in GB, 1-2 digits) 4 = 4.3 GB 15 Optical drive D = 24X Max CD-ROM drive 16 Integrated M = Mini PCI V.90 C = NIC/modem communication modem combo 0 = none 17-19 RAM (in MB, 2-3 digits) 64 = 64 MB 32 = 32 MB 20-21 Operating system 98 = Windows 98 N4 = Windows - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 15
Compaq Armada V300 Computer X 4 D C 58 64 P C1 466 T 4 X 4 D C N4 64 P C1 466 T 4 X 4 D 0 58 64 P C1 466 T 4 X 4 D 0 98 64 P C1 466 T 4 X 4 D 0 N4 64 P C1 466 T 4 X 4 D M 58 64 P C1 466 T 4 X 4 D M 58 64 N P C1 battery pack 2 6-cell Lithium ion main battery pack Continued 1-8 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 16
117733-XX72 DJD3 DJD4 CXW1 CXW2 CXW3 CXW4 CXW5 CXW8 CXW9 AV3 AV3 AV3 AV3 AV3 AV3 AV3 C1 400 H 2 S 4 D 0 58 32 P C1 400 H 2 S 4 D 0 98 32 P C1 400 H 2 S 4 D 0 N4 32 P C1 400 H 2 S 4 D M 58 32 P C1 400 H 2 S 4 D M 58 32 N P C1 400 H 1 9-cell Lithium Ion main battery pack 2 6-cell Lithium ion main - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 17
- or 32-MB high-performance SDRAM, expandable to 512 MB. s Microsoft Windows 95, Windows 98, Windows NT Workstation 4.0, or Windows 2000 preinstalled s The following displays are available, varying by computer model: s The Armada E500 features a 15.0- or 14.1- inch, XGA, TFT (1024 × 768), 13.3-inch - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 18
to three battery packs in the computer at one time. s The Armada V300 supports a 9- or 6-cell Li ion primary battery pack in the battery bay and a 6-cell Li ion MultiBay battery pack in the MultiBay. s The following hard drives are available, varying by computer model: s The Armada E500 supports 18 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 19
hardware problems. s Security Management-prevents unauthorized access to data and components. s Configuration Management-optimizes the computer by providing the latest drivers, utilities, and software, which are available on CD ROM and the Compaq Web site at: www.compaq.com/support/portables - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 20
Partners. Asset control information retrieved from the computer includes: s Manufacturer, model, and serial number of Compaq computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems s System board and ROM revision levels s BIOS settings s Diagnostic - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 21
then shuts down the system. NOTE: A battery charging problem alert is reported only on the computer display. s When the computer is not connected to a network, the user prevent unauthorized access to information and computer configuration. s DriveLock-prevents unauthorized access to hard drives. s - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 22
most computer components such as the hard drive, processor, and display. Accessing Power Management s In Windows 95, select Start ! Settings ! Control Panel ! Power to view or adjust settings in Power Properties. s In Windows NT 4.0, select Compaq Power instead of Power s In Windows 98, select - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 23
1.3 Computer External Components The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-5. Figure 1-2. Display and Left Side Components 1-16 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 24
Table 1-5 Display and Left Side Components Item Component Function 1 Tilt feet (2) Tilt the computer for ease of use. 2 Battery bay Accepts a 9- or 6-cell Lithium ion (Li ion) primary battery pack. 3 Armada E500: DualBay Accepts a removable diskette drive or 9- or 6-cell Li ion primary - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 25
The external components on the right side of the computer are shown in Figure 1-3 and are described in Table 1-6. Figure 1-3. Right Side Components 1-18 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 26
Side Components Item Component Function 1 PC Card slots* Supports 32-bit (CardBus) and 16-bit PC Cards. 2 Stereo speaker/ headphone jack Connects stereo speakers, headphones, or headset. This jack is driven by an amplifier and has volume control. The internal computer speakers are turned off - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 27
The external components on the rear of the computer are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Rear Components 1-20 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 28
Item Component Function 1 AC Adapter connector Connects the AC power adapter. 2 Universal Serial Bus Connects USB devices, such as cameras (USB) connector for video conferencing, or hubs which connect multiple USB devices. The USB connector is a powered hub. When running Windows 95 or - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 29
Computer keyboard components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Keyboard Components 1-22 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 30
speakers 11 Left and right mouse buttons 12 Fn key 12 F1 through F12 function keys Function Information-links directly to Compaq Armada user information for quick answers to your computer questions. This key is present only on computer models with config. codes beginning with "FL5," "FL6," "FM - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 31
Additional computer keyboard components are shown in Figure 1-6 and described in Table 1-9. Figure 1-6. Keyboard Components (continued) 1-24 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 32
Cursor-control keys Move the cursor around the screen. 10 Windows application Displays shortcut menu for item beneath key mouse cursor. 11 TouchPad (TouchPad Moves the mouse cursor, selects, and models only) activates. 12 Left and right TouchPad buttons (TouchPad models only) Function like - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 33
The external components on the bottom of the computer are shown in Figure 1-7 and are described in Table 1-10. Figure 1-7. Bottom Components 1-26 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 34
Function 1 Mini PCI slot cover Contains the mini PCI modem or network interface card. 2 Battery release latch Releases the battery from the battery bay. 3 Hard drive cover release latch Releases the hard drive cover. 4 Hard drive cover screw Secures the hard drive cover. 5 Hard drive - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 35
connections: s Memory expansion board s Hard drive s Display s Keyboard/TouchPad or pointing stick s Audio s Intel Pentium III, II, or Celeron processors s Fan s PC Cards s Modem or modem/NIC The Armada E500 and Armada V300 computers use an electrical fan for ventilation. The fan is controlled by - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 36
does not return. s When the problem is resolved, stop performing the troubleshooting steps and do not complete the remaining recommended actions. s Refer to Chapter 5 for recommended removal and replacement procedures. s If the problem is intermittent, check the computer several times to verify that - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 37
. If you must clear the passwords, go to Section 2.2. 2. Ensure that the battery pack is installed in the computer and the power cord is connected to the computer and plugged into an AC power source. 3. Turn on the computer. 4. If a power-on password has been established, type the password and press - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 38
Press Enter to accept OK. c. Select Prompted Diagnostics. d. After "Identifying System Hardware" completes, select Interactive Testing and follow the instructions on the screen. 2.2 Clearing Passwords 1. Turn off the computer. 2. Disconnect the AC Adapter. 3. Remove all battery packs. 4. Remove the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 39
. The computer boots from the hard drive or from a bootable diskette if one is installed in the diskette drive. 2.4 POST Error Messages If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 40
the CMOS-RAM to show no diskette drive present. If the problem persists, or if a diskette drive is present, complete these steps until the problems are solved: 1. Check diskette drive connections. 2. Replace diskette drive. 3. Replace system board. Diskette track 0 failed Hard disk controller - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 41
been replace RTC battery. corrupted, possibly by a 3. If problems persists, power loss. replace system board. Hard disk xx failure (or A failure or an error) error occurred when trying to access the hard drive. 1. Run ScanDisk. 2. Check disk in DOS and Windows 95. 2-6 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 42
read/write 5 of various Interrupt Controller registers failed. ROM checksum incorrect A checksum of the ROM 2 BIOS does not match the byte value at F000:FFFF. RAM error at location xxxx RAM error occurred during memory test. None *Beep codes are defined in Table 2-3. Troubleshooting 2-7 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 43
The CMOS RAM test failed. 4 S-S-S-P-L-S-L-P The DMA controller is faulty. 5 S-S-S-P-L-L-S-P The interrupt controller failed. 6 S-S-S-P-L-L-L-P The keyboard controller failed. 7 S-S-L-P-S-S-S-P Graphics adapter is faulty. 8 S-S-L-P-S-S-L-P Internal RAM is Replace memory faulty - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 44
To access Compaq Utilities: 1. Turn on or restart the computer by clicking Start!Shut Down!Restart the computer. 2. Press F10 when the blinking cursor appears in the upper-right corner of the display. 3. Select a menu option. Selecting Computer Setup or Compaq Diagnostics for Windows The computer - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 45
, press F1. s To return to the Computer Setup menu from anywhere in Computer Setup, press Esc. 2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the computer: s Select File!Ignore Changes and Exit, then press Enter. or s Select File!Save Changes and Exit - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 46
Menu Begin here System information Save to floppy Restore from floppy Restore defaults Ignore changes and exit Save changes and exit To do this s View identification information about the computer, docking base, and battery packs s View specification information about the processor, memory and - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 47
Enter, change, or delete a DriveLock password Enable/disable: s Ports or diskette drives s Diskette write s CD-ROM or diskette startup (Settings for a DVD-ROM can be entered in the CD-ROM field.) Enter identification numbers for the computer, a docking base, and battery packs 2-12 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 48
Advanced Menu Begin here Language (or press F2) Boot Options Device Options To do this Change the Computer Setup language Enable/disable: s QuickBoot, which starts the computer more quickly by eliminating some startup tests (If you suspect a memory failure and want to test memory automatically - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 49
Compaq Diagnostics for Windows 1. Access Compaq Diagnostics for Windows by selecting Start!Settings!Control Panel!Compaq Diagnostics. 2. To select a category, choose one of two methods: s Select the Categories menu a drive, select the File menu, then select Print or Save As. 5. To exit, select File - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 50
Hard drive boot sequence 1 Hard drive in the computer MultiBay 2 Hard drive in the computer hard drive bay Boot display Auto Language Language of country Table 2-5 Ports Serial port 3F8, IRQ4 Infrared port 2F8, IRQ9 Parallel port 378, IRQ7 Ethernet port 300, IRQ11 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 51
Timeout: low battery Drive Timeout: always Drives Unchecked (disabled) Unchecked (disabled) Unchecked (enabled) Unchecked (enabled) Unchecked (enabled) Password blank Password blank Disable Diskette Drives Disable Diskette Boot Unchecked (enabled) Unchecked (enabled) 2-16 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 52
symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis. Before Replacing Parts When troubleshooting a problem, check the following items for possible solutions before replacing - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 53
Problems Problem Possible Cause Solution Computer . s Adjust the sliding mixer controls by double-clicking the Speaker icon on the Windows taskbar. Line input may not be using the wrong type of microphone or microphone plug for the computer. Check to see if you are using a monophonic electret - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 54
audio settings. Volume control on the computer is turned down. Adjust the computer volume with the controls are set incorrectly. s Adjust the overall volume with the Fn+F5 hotkeys. s Check the mixing features available by double-clicking the Speaker icon on the Windows taskbar. Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 55
when replacing the battery pack. Hibernation was not initiated before removing the battery pack. Work is lost. Battery charge does Battery was exposed Move the computer to a not last very long. to high cooler place and recharge temperatures. the battery pack. Continued 2-20 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 56
level. drain. An external device is Turn off or remove any draining the battery. external device or PC Cards when not in use. Battery gauge is inaccurate and requires recalibration. Recalibrate the gauge. Date and time must be set every time computer is turned on. The real time clock (RTC - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 57
are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it. 2-22 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 58
up from diskette or SuperDisk LS-120 drive. A bootable diskette is Verify that a diskette with not in the drive. the necessary system files is in the drive. Diskette bootability is Enable diskette disabled in Computer bootability in Computer Setup. Setup!Security menu. Troubleshooting 2-23 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 59
. Boot from the original hard drive or a prepared hard drive. System does not recognize a hard drive. The drive is not seated properly. Turn off and unplug the computer, then remove and reinsert the drive. The drive is damaged. Try using the hard drive in another bay to verify that the problem - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 60
Compaq computer uses the IrDA communications protocol. Communication between infrared devices must use the same communications protocol. Check the manufacturer's instructions for connecting with infrared devices or try connecting with a device you know to be IrDA-compliant. The pathway Remove - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 61
2-13 continued Problem Possible Cause Solution Cannot transmit data Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. Remove any interfering light sources. There is interference from other wireless devices. Keep remote control units such - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 62
on password. LCD has been disabled. Press Fn+F4 to cycle from external monitor to internal LCD. Embedded Num Lock function is numeric keypad on not turned on. computer keyboard is disabled. Press Fn+Num Lk to enable the Num Lock function and the embedded numeric keypad. Troubleshooting 2-27 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 63
call waiting. There is noise or excessive traffic on the phone line. Modem is not set up correctly in system BIOS. Try connecting at a later time. Check the computer BIOS setup. If it requires specific settings for modems, be sure that they have been enabled. Continued 2-28 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 64
Table 2-15 continued Problem Possible Cause Solution Modem does not dial correctly. Telephone number is not entered correctly in the modem's dialing software. s Make sure the telephone line. s Check with your local telephone company for a phone line filter. Continued Troubleshooting 2-29 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 65
Problem Phone line noise is causing a disconnection. No dial tone Possible Cause Solution Hang-up Delay S Register (S10) is set too low. Phone service press Enter. This command causes the modem to take longer to disconnect even if there is noise on the line. Verify that service from Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 66
Accessories ! HyperTerminal, then go to Terminal Mode. 2. Type AT and press the Enter key. If the modem displays OK, the modem and computer are working together. If the modem displays ERROR, or does not respond, restart the computer and repeat step 1. 3. Type ATDT and listen for dial tone. 4. Type - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 67
service or site called does not support 56K or supports an incompatible 56K implementation. An internal modem supports K56flex. To find an Internet service provider (ISP) that supports K56flex, go to the Compaq Web site at: www.compaq type ATS10=150, then press Enter. NOTE: This command causes the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 68
setup procedure. Follow the PC Card manufacturer's instructions for formatting a hard drive card or installing PC Card-specific drivers for a network card. Network PC Card does not work. Necessary drivers are not installed (turned on). Refer to the instructions that came with the PC Card or - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 69
that the correct drivers are loaded. You are trying to access the storage PC Card using the wrong drive letter. If you are running Windows 95, change the drive letter assignment in Device Manager If you are running Windows NT 4.0, change the drive letter assignment through the Control Panel. The - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 70
Computer initiated power-down because of a critical low battery condition. s Charge the battery pack. s Replace the battery pack. s Connect the computer to an external power source. The computer Turn on the computer. initiated Hibernation after a user-defined timeout expired. Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 71
Table 2-18 Solving Display Problems Problem Possible Cause Solution Characters on computer display are dim. Computer is in direct light. The brightness control is not set properly. Move the computer or adjust the screen. Adjust the brightness control by pressing the Fn+F10 hotkeys. You may - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 72
Problem Possible Cause Solution Characters on computer display are dim (continued). Power Management, which controls Suspend and Hibernation, is disabled and the battery pack has discharged. s Replace the battery pack and turn on the computer. s Connect the computer . Troubleshooting 2-37 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 73
startup, only two tiers are supported by the USB port. These tiers can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. Use the external device only after Windows 95 or Windows 98 has loaded. Reduce the number - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 74
breakdown and a reference for spare part numbers and option part numbers for the Compaq Armada E500 and Armada V300 Series of Personal Computers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 75
3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3-2 Illustrated Parts Catalog - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 76
"DJD4" 13.3-inch, TFT, XGA (Armada E500 only) 167133-001 used only with config. Hinge cover 2c Real time clock (RTC) battery 2d Touch button cable 2e Front shield 2f Diskette drive bezel 2g Hard drive cover 2h Mini PCI slot cover not illustrated: RJ-11 modem cover RJ-45 LAN cover Computer - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 77
Computer System Major Components (continued) 3-4 Illustrated Parts Catalog - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 78
291 U.K. English Korean -AD1 U.S. English 5a Touch button with TouchPad Touch button 3 with TouchPad 5b Touch button without TouchPad (Armada E500 only) 6 Top cover without TouchPad Spare Part Number 154876-XXX -161 -091 -131 -071 -101 -111 -AB1 -031 -001 154877-XXX -161 -091 -131 -071 -101 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 79
Computer System Major Components (continued) 3-6 Illustrated Parts Catalog - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 80
Table 3-1 continued Item Description Spare Part Number 7 System board Armada E500 only (all with 64 MB SDRAM) Intel Pentium -001 used only with config. codes beginning with "FVX," "FVZ," and "FWB" Armada V300 only Intel Celeron 500-MHz processor with 64 MB SDRAM 177748-001 used only with - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 81
Computer System Major Components (continued) 3-8 Illustrated Parts Catalog - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 82
computer model) 24X CD-ROM drive 315082-002 8X DVD-ROM drive 173949-001 4X DVD-ROM drive 102266-001 The following are available only as options: Li ion MultiBay battery pack, 6 cell 100680-001 LS-120 SuperDisk drive 327456-003 Hard Drive MultiBay Adapter 153100-001 Illustrated Parts - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 83
Part Number 159536-001 Item Description Switch cover 1a does not include Easy Access Hinge cover 3 Real time clock (RTC) battery 4 Front shield 5 Diskette drive bezel 6 Diskette drive space saver 7 Hard drive cover 8 Mini PCI slot cover 9 CD-ROM drive space saver 10 Computer - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 84
Spare Part Number 1 Hard drive 18.0 GB (Armada E500 only; available only as an option) 12.0 GB (Armada E500 only) 6.0 GB (Armada E500 only) 5.0 GB 167528-001 167527-001 159526-001 200396-001 4.3 GB 10.0 GB (available only as an option) 159525-001 155351-001 2 24X CD-ROM drive 315082 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 85
AC Adapter, 50 W * When ordering an AC Adapter, use the spare part number on the part number label of the adapter being replaced. 163444-001 or 101898-001* Armada E500 and Armada V300 Maintenance & Service Guide 162812-001 Battery charger 153991-001 Hard drive adapter 155352-001 Memory - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 86
diskette drive bezel to base assembly on Armada V300 only) s 7-mm hex socket (for bushing guides) s Tool kit (includes connector removal tool, loopback plugs, and case utility tool) 4.2 Service Considerations Listed below are some of the considerations that you should keep in mind during disassembly - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 87
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down. s Before removing a diskette drive or CD-ROM drive, ensure that a diskette or disc is not in the drive. Ensure that the CD-ROM - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 88
s After removing a hard drive, CD-ROM drive, or a diskette drive, place it into a static-proof bag. s Do not use excessive force when inserting a drive into a drive bay. s After inserting a hard drive into the hard drive bay, always reinsert either the original hard drive security plate or the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 89
-sensitive parts in their containers until they arrive at static-free workstations. s Place items on a grounded surface before removing them surface and use properly grounded tools and equipment. s Use conductive field service tools, such as cutters, screwdrivers, and vacuums. s When using fixtures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 90
or circuitry. s Turn off power and input signals before inserting or removing connectors or test equipment. 4.7 Grounding Equipment and Methods Grounding equipment s Static-dissipative table or floor mats with hard tie to ground s Field service kits s Static awareness labels s Material-handling - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 91
across vinyl floor 12,000 V 5,000 V Motions of bench worker 6,000 V 800 V Removing DIPS from plastic tube 2,000 V 700 V Removing DIPS from vinyl tray 11,500 V 4,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V Removing bubble pack from PCB 26,500 V 20,000 V Packing PCBs in foam-lined - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 92
the Compaq Armada E500 and Armada V300 Series of Personal Computers. 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1). Figure 5-1. Serial Number Location Removal - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 93
on the QuickRestore CD-ROM, for instructions on the steps below. 1. Undock the computer from the docking base. 2. Disconnect the AC Adapter and external devices. 3. Remove any battery packs inserted into the battery bay, DualBay (Armada E500 only), or MultiBay. 5-2 Removal and Replacement Procedures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 94
the DualBay (Armada E500 only). 5. Remove the hard drive from the hard drive bay. 6. Remove any devices installed in the MultiBay. 5.4 Computer Feet The base feet are oblong, adhesive-backed rubber pads. The base feet are included in the Miscellaneous Plastics Kit. Computer Feet Spare Part Number - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 95
and Modem/Network Interface Card Spare Part Number Information Mini PCI V. 90 modem card Mini PCI V. 90 modem/Network Interface Card 121895-001 153207-001 Removing the Mini PCI Slot Cover 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the front - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 96
the modem or modem/NIC to the system board (Figure 5-4). 3. Make sure the appropriate RJ11/RJ45 covers are removed from the base enclosure. 4. Install the card into the mini PCI slot, making sure to seat the card connector on the system board 2 . Figure 5-4. Installing a Modem or Modem/Network - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 97
Touch Button Spare Part Number Information Touch Button without TouchPad (Armada E500 only) Touch Button 3 with TouchPad Touch Button with TouchPad 159530-001 188645-001 135227-001 Removing the Touch Button 1. Prepare the computer for disassembly (Section 5.3). 2. Position the computer with the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 98
(2) Hinge cover Real time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 99
5.7 Keyboard Keyboard with Pointing Stick Spare Part Number Information (Armada E500 only) Keyboard with Pointing Stick Brazilian -201 Italian Belgian -181 -101 Swiss -111 Taiwanese -AB1 Turkish -141 U.K. English -031 U.S. English/ Canadian -001 5-8 Removal and Replacement Procedures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 100
Removing the Keyboard 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the front facing forward. 3. Remove the screw that secures the keyboard (Figure 5-7). Figure 5-7. Removing the Keyboard Screw Removal and Replacement Procedures 5-9 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 101
4. Turn the computer right side up with the front facing forward. 5. Open the computer. 6. Slide the four latches 1 located along the top of the keyboard forward. 7. Swing the back edge of the keyboard 2 up and forward (Figure 5-8). Figure 5-8. Releasing the Keyboard 5-10 Removal and Replacement - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 102
ZIF connector that connects the pointing stick cable 3 . 11. (Armada E500 only) Disconnect the pointing device cable from the system board 4 . Figure 5-9. Releasing and Disconnecting the Keyboard Cables 12. Remove the keyboard. Reverse the removal procedure described above to replace the keyboard - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 103
Compaq Armada E500 and Armada V300 Series feature two memory expansion slots, located under the keyboard. Depending on the computer model, one slot will contain a 64- or 32-MB memory expansion board. ! WARNING: Failure to unplug the power cord and remove the battery pack before installing a memory - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 104
Board 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3. Spread the retaining tabs apart 1 . The memory expansion board tilts upward (Figure 5-10). 4. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 105
into an empty memory expansion slot at a 45-degree angle 1 (Figure 5-11). 2. Push the memory expansion board down 2 until the board is seated in the plastic retention clips. Figure 5-11. Installing a Memory Expansion Board 3. Run Computer Setup (refer to Section 2.5). 5-14 Removal and Replacement - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 106
Part "DN82," "DN84," "DN85," "DJD3," and "DJD4" 13.3-inch, TFT, XGA (Armada E500 only) 167133-001 used only with config. codes beginning with "DNN," "FL5," "FL6 HPA, SVGA, (Armada V300 only 160536-001 used only with config. codes beginning with "CXV" Removal and Replacement Procedures 5-15 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 107
1. Prepare the computer for disassembly (Section 5.3). 2. Position the computer so the rear panel faces forward (Figure 5-12). 3. Remove the screws that secure the hinge cover 1 and switch cover 2 . 4. Lift the hinge cover up 3 and remove it. Figure 5-12. Removing the Switch and Hinge Cover Screws - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 108
6. Push the back of the switch cover up 1 (Figure 5-13). 7. Position the computer so the front faces forward. 8. Swing the switch cover up and forward 2 . 9. Remove the switch cover. Figure 5-13. Removing the Switch Cover Removal and Replacement Procedures 5-17 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 109
the Easy Access buttons is used on all other computer models. Switch and Hinge Cover Spare Part Number Information Miscellaneous Plastics Kit, includes: Switch cover (2) Hinge cover Real time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 110
10. Remove the screws 1 that secure the display ground cables (Figure 5-14). 11. Disconnect the display panel 2 , microphone 3 and display inverter cables 4 from the system board. Figure 5-14. Disconnecting the Display Assembly Cables Removal and Replacement Procedures 5-19 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 111
Position the computer so the rear panel faces forward. 13. Remove the two screws that secure the display assembly to the base enclosure 1 (Figure 5-15). NOTE: When these screws are removed, the display assembly is unsupported. Make sure to provide support for the display assembly when removing these - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 112
bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared lens Removing the RTC Battery 1. Prepare the computer for disassembly - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 113
system board. Figure 5-17. Removing the LED Board NOTE: There are two LED boards used on the Compaq Armada E500 Series of Personal Computers. The LED board that contains the Easy Access buttons 3 is not used with all computer models. Refer to the LED board spare part number information at the top - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 114
5.12 Top Cover Top Cover Spare Part Number Information Top cover without TouchPad 159533-001 Removing the Top Cover 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: s Touch button (Section 5.6) s Keyboard (Section 5.7) s Display - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 115
) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared lens 6. Remove - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 116
7. Turn the computer top side up with the rear panel facing forward. 8. Remove the screw 1 that secures the top cover to the base enclosure (Figure 5-20). 9. Disconnect the left 2 and right 3 speaker cables from the system board. Figure 5-20. Removing the Top Cover Rear Panel Screw and Disconnecting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 117
10. Lift the back edge of the top cover 1 and swing it forward 2 (Figure 5-21). Figure 5-21. Removing the Top Cover 11. Remove the top cover. Reverse the removal procedure described above to replace the top cover. 5-26 Removal and Replacement Procedures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 118
bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared lens Removing the Front Shield 1. Prepare the computer for disassembly - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 119
front shield to the base enclosure (Figure 5-22). 4. Lift the front edge of the front shield up and swing it toward the back of the computer 2 . Figure 5-22. Removing the Front Shield 5. Remove the front shield. Reverse the removal procedure described above to replace the front shield. 5-28 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 120
5.14 Diskette Drive (Armada V300 only) Diskette drive Diskette Drive Spare Part Number Information 160537-001 Removing the Diskette Drive 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: s Touch button (Section 5.6) s Keyboard ( - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 121
voltage converter board is not shipped with the new system board. Refer to Section 5.16 for voltage converter board removal procedures. System Board Spare Part Number Information Armada E500 only (all with 64 MB SDRAM) Intel Pentium III 700-MHz processor 190804-001 used only with config. codes - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 122
001 159540-001 Removing the System Board 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components s Top cover (Section 5.12) s Front shield (Section 5.13) s Diskette drive (Section 5.14, Armada V300 only) Removal and Replacement Procedures 5-31 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 123
2. Turn the computer bottom side up with the front facing forward. 3. Disconnect the battery terminal cable from the system board (Figure 5-24). Figure 5-24. Disconnecting the Battery Terminal Cable 5-32 Removal and Replacement Procedures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 124
4. Turn the computer top side up with the rear panel facing forward. 5. Remove the two bushing guides 1 that secure the system board to the I/O bracket (Figure 5-25). 6. Remove the three screws 2 that secure the system board to the base enclosure. 7. Lift the system board straight out of the base - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 125
the new system board. Voltage Converter Board Spare Part Number Information Voltage converter board 152928-001 Removing the Voltage Converter Board 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: s Modem or modem/Network Interface - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 126
of the voltage converter board to disconnect it from the system board (Figure 5-26). Figure 5-26. Removing the Voltage Converter Board 4. Remove the voltage converter board. Reverse the removal procedure described above to replace the voltage converter board. Removal and Replacement Procedures 5-35 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 127
IMPORTANT: The fan must be replaced only by central repair depot personnel. Fan Spare Part Number Information Fan 159535-001 Removing the Fan 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: s Modem or modem/Network Interface Card - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 128
3. Remove the six screws that secure the fan and heat sink to the system board 1 (Figure 5-27). 4. Disconnect the fan cable from the system board 2 . 5. Remove the fan and heat sink from the system board 3 . Figure 5-27. Removing the Fan and Heat Sink Removal and Replacement Procedures 5-37 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 129
6. Remove the two screws that secure the fan to the heat sink 1 (Figure 5-28). 7. Remove the fan from the heat sink 2 . Figure 5-28. Removing the Fan Reverse the removal procedure described above to replace the fan and heat sink. 5-38 Removal and Replacement Procedures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 130
provides physical and performance specifications for the Armada E500 and Armada V300 Personal Computers. Table 6-1 Computer U.S. Metric Dimensions Battery) Power Requirements Nominal operating voltage (Li ion) 10.8 VDC Average operating power 15 W Peak operating power 30 W AC Adapter - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 131
oct/min NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Dimensions Height Width Diagonal Number of Colors Contrast 1024 × 768 RGB Stripe Edge Lit, bottom 0.264 × 0.264 mm 4.2 W 6-2 Specifications - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 132
Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Total Power Consumption Table 6-3 13.3-inch XGA, TFT Display U.S. Metric 7.98 inch 10.64 inch 13.30 inch 20.28 mm 27.03 mm 33.79 mm Up to 16.8 million 150:1 120 nits minimum, 150 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 133
cm 18.40 cm 30.70 cm Up to 16.8 million 40:1 > 90 nits minimum typical 800 × 600 RGB Stripe Edge Lit 0.300 × 0.300 mm 3.5 W 6-4 Specifications - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 134
(mbits/sec) 16.6 111.4− 186.3 16.6 77.0− 129.8 16.6 69.0− 118.0 16.6 38.5− 64.9 16.6 27.6−46.5 NOTE: Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Specifications 6-5 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 135
side High Density Low Density Read/write heads Average seek times Track-to-track (high/low) Average (high/low) Settling time Latency average Table 6-7 Diskette Drive 3.5 inch On system 0.5 in. / 12.7 mm 512 18 (1.44 MB) / 15 (1.2 MB) 9 80 (1.44 MB) / 80 (1.2 MB) 80 2 3 ms / 6 ms 95 ms / 174 ms 15 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 136
thickness Track pitch CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (Single/Multi-session) CD-Extra Video CD CD-WO (fixed packets only) CD-Bridge .59 in. / 15 mm 12 cm, 8 cm 1.2 mm 1.6 µm Access time Random Full - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 137
hole diameter DVD-5, DVD-9, DVD-10 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form 1 and Form 2) CD-I Ready CD-Bridge CD-R Photo CD (single/multisession) .59 inch / 15 mm Disc diameter Disc thickness Track pitch 12 cm, 8 cm 1.2 mm .74 µm Access time Random - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 138
Spare sectors Zones (each side) Average random seek Track-to-track seek Max single seek Average latency Table 6-10 LS-120 SuperDisk Drive 1.68 MB 1.44 MB 1.2 MB DMF 1.2 MB 720 KB 1,720,320 1,474,560 1,261,568 1,228,800 737,280 ms 41.67 ms 41.67 ms 41.67 ms 41.67 ms Continued Specifications 6-9 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 139
read 14 KB/sec write 4.0 MB/sec 4.0 MB/sec 4.0 MB/sec Table 6-11 AC Adapter U.S. Metric Dimensions Height Length Width Weight Power Supply (input) Operating voltage Operating current Operating frequency RMS 1.1 A RMS 47 to 63 Hz AC 4/50 kV 2.92 cm 6.03 cm 3.60 cm 0.30 kg 6-10 Specifications - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 140
requirements are the same for all battery packs. Energy 9-cell Voltage Amp-hour Function DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 Available for audio Entertainment Audio (default; alternate = DMA0, DMA3, None) Diskette drive ECP parallel port LPT1 (default; alternate = DMA 0, none) DMA controller - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 141
Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 IRQ4 COM2 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive to any peripheral) IDE interface (hard disk and CD-ROM drive) IRQ15 Fixed disk drives on the expansion base or convenience or IRQ4. 6-12 Specifications - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 142
0A2 - 0BF Unused 0C0 - 0DF DMA controller no. 2 0E0 - 0EF Unused 0F0 - 0F1 0F2 - 0FF Coprocessor busy clear/reset Unused 100 - 16F Unused 170 - 177 Secondary fixed disk controller 178 - 1EF Unused 1F0 - 1F7 1F8 - 200 Primary fixed disk controller Unused Continued Specifications 6-13 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 143
controller in CPU PC Card controller in expansion base/convenience base 3E8 - 3EF 3F0 - 3F7 3F8 - 3FF CF8 - CFB CFC - CFF Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIV0-1) PCI configuration data register (PCIDIV0-1) 6-14 Specifications - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 144
000FFFFF Unused System BIOS 15 M 00100000 - 00FFFFFF Extended memory 58 M 01000000 - 047FFFFF Super extended memory 58 M 04800000 - 07FFFFFF Unused 2 M 08000000 - 080FFFFF 4 G 08200000 - FFFEFFFF Video memory (direct access) Unused 64 K FFFF0000 - FFFFFFFF System BIOS Specifications 6-15 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 145
A appendix CONNECTOR PIN ASSIGNMENTS Connector 13 5 7 2468 Table A-1 RJ-11 Pin Signal 1 NC_J3A 2 NC_J3B 3 TIP 4 RING 5 NC_J3C 6 NC_J3D 7 Unused 8 Unused Table A-2 Serial Connector 1 23 45 6789 Pin Signal 1 Carrier detect 2 Receive data 3 Transmit data 4 Data terminal - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 146
Connector 12 Table A-3 Microphone Jack Pin Signal 1 Audio in 2 Ground Connector 12 Table A-4 Stereo Speaker/Headphone Jack Pin Signal 1 Audio out 2 Ground Connector 12 Table A-5 Stereo Line-in Jack Pin Signal 1 Audio in 2 Ground )- Connector Pin Assignments - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 147
Table A-6 Parallel Connector 13 12 11 10 9 8 7 6 5 4 3 2 1 25 24 23 22 21 20 19 18 17 16 15 14 Pin Signal 1 Strobe 2 Data bit 0 3 Data bit 1 4 Data bit 2 5 Data bit 3 6 Data bit 4 7 Data bit 5 8 Data bit 6 9 Data bit 7 10 Acknowledge 11 Busy 12 Paper end 13 Select Pin Signal 14 Auto linefeed - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 148
30 60 90 120 Pin Signal 1 EBOXL 2 AGND 3 EBOXS1 4 RED 5 AGND 6 GREEN 7 AGRD 8 BLUE 9 AGND 10 VSYNC 11 HSYNC 12 DDC DAT 13 DDC CLK 14 GND 15 INDEX 16 RDATA 17 TRK0 18 WDATA 19 WGATE 20 STEP 21 DIR 22 POWER on 23 SYS reset 24 GND 25 DSKCHG 26 +5 V (VDD) 27 AUGND 28 XA2/L - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 149
89 FLUSHREQ 90 MEMACK Pin Signal 91 PS2 VCC 92 SERIRQ 93 PS2 CLK 94 EXPREQ 95 AD[29] 96 AD[31] 97 AD[30] 98 AD[28] 99 AD[26] 100 GND 101 AD[24] 102 AD[22] 103 AD[20] 104 AD[18] 105 AD[16] 106 GND 107 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 150
Table A-7 continued Pin Signal 125 RSVD1/M CTRL2 126 XSC/L OUT SN 127 RSVD2/M OFF HOOK 128 KB DATA 129 MGND 130 STANDBY 131 M DRZP 132 M DRXN 133 VBATT 134 EXPGNT 135 VBATT 136 GND 137 VBATT 138 PS2 DATA 139 VBATT 140 AD[25] 141 VBATT 142 AD[27] 143 VBATT 144 AD[23] 145 GND - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 151
/mouse data 2 Keyboard/mouse data 3 Ground 4 +5 VDC 5 Keyboard/mouse CLK 6 Keyboard/mouse CLK Table A-9 External Monitor Connector 5 43 21 10 KEY 8 7 6 15 14 13 12 11 Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 NC 5 Ground 6 Ground 7 Ground 8 Ground Pin - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 152
Power Cord Set The wide range input feature of the Armada E500 and Armada V300 Series of Personal Computers permits them to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord sets received with the computers meet the requirements for use in the country where the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 153
Country-Specific Requirements 3-Conductor Power Cord Set Requirements-By Country Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway Sweden Switzerland United - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 154
caps lock key illustrated, 1-20 light illustrated, 1-22 CD-ROM drive illustrated, 3-2, 3-11 space saver illustrated, 3-10 spare part number, 3-9, 3-11 specifications, 6-7 combination modem/NIC card installing, 5-6 Type II V.90 spare part number, 3-9, 5-5 Compaq utilities, 2-9 computer components - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 155
device options, 2-13 security, 2-12 diagnostics, 2-9 disassembly preparing the computer, 5-3 reference chart, 5-2 diskette drive, 5-29 bezel illustrated, 3-2, 3-10 removing, 5-23 cable illustrated, 3-11 fixed illustrated, 1-14, 3-8 spare part number, 3-9, 3-11 illustrated, 3-11 release latch - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 156
illustrated, 3-8, 3-11 light illustrated, 1-22 MultiBay adapter spare part number, 3-9 specifications, 6-5 hardware updating, 2-17 headphone jack illustrated, 1-16 pinout, A-2 heat sink removing, 5-37 hinge cover illustrated, 3-2, 3-10 removing, 5-17 I Info Messenger, 2-17 infrared port illustrated - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 157
updating system, 2-17 maintenance and service guide spare part number, 3-12 mass storage devices illustrated, 3-11 spare part numbers, 3-11 memory, 5-13 expansion board 128 MB spare part number, 3-12, 5-13 256 MB spare part number, 3-12, 5-13 32 MB spare part number, 3-12, 5-13 64 MB spare part - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 158
switch illustrated, 1-20 Power-On Self-Test (POST), 2-4 preparing computer for disassembly, 5-3 Q QuickBoot, 2-13 R real time clock battery illustrated, 3-2, 3-10 removing, 5-21 removable drives preventing damage, 4-2 Return Kit spare part number, 3-12 RJ-11 cover illustrated, 3-10 jack illustrated - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 159
1-18 pinout, A-1 serial number, x location, 3-1, 5-1 service consideration, 4-1 setup computer, 2-9 software Info Messenger, 2-17 updating, 2-17 speaker cables removing, 5-25 specifications AC adapter, 6-10 battery pack, 6-11 CD-ROM drive, 6-7 computer, 6-1 diskette drive, 6-6 display 12.1-inch, STN - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 160
connector illustrated, 1-18 USB connector illustrated, 1-18 utilities, Compaq, 2-9 V voltage converter board, 5-34 illustrated, 3-6 removing, 5-34 spare part number, 3-7, 5-34 volume control buttons illustrated, 1-14 W warning messages, 2-5 Web Agent, 1-10 Windows application key illustrated, 1-20
Notice
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OMPAQ
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OMPUTER
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ORPORATION
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recipient. In no event shall Compaq be liable for any direct, consequential,
incidental, special, punitive or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption or loss of
business information), even if Compaq has been advised of the possibility of such
damages and whether in an action or contract or tort, including negligence.
The limited warranties for Compaq products are exclusively set forth in the
documentation accompanying such products. Nothing herein should be construed
as constituting a further or additional warranty.
M
AINTENANCE AND
S
ERVICE
G
UIDE
Compaq Armada E500 and Armada V300 Series of Personal Computers
Fifth Edition September 2000
First Edition November 1999
Published in the U.S.A., U.K., Singapore, and Taiwan.
Documentation Part Number 128679-005
Spare Part Number 162812-001