Compaq Armada e500 Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 64

Table 2-15, Problem, Possible Cause, Solution, Try the ATX3DT

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Table 2-15 continued Problem Possible Cause Solution Modem does not dial correctly. Telephone number is not entered correctly in the modem's dialing software. s Make sure the telephone number you dialed is correct if you are using the dialing directory or the terminal mode. s Dial 1 if using dialing long distance. s The other line could be busy or not answering. Try again later. s Make sure call waiting is disabled. s The modem may not recognize an international dial tone. Try the ATX3DT command and the telephone number. Characters are There is noise in the garbled/transfer rates telephone line. are slow. s Check your telephone and modem cable connections. If they are a little loose, they can cause noise on the line. s Check with your local telephone company for a phone line filter. Continued Troubleshooting 2-29

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Troubleshooting
2-29
Table 2-15
continued
Problem
Possible Cause
Solution
Modem does not dial
correctly.
Telephone number is
not entered correctly
in the modem’s
dialing software.
■
Make sure the
telephone number you
dialed is correct if you
are using the dialing
directory or the
terminal mode.
■
Dial 1 if using dialing
long distance.
■
The other line could
be busy or not
answering. Try again
later.
■
Make sure call waiting
is disabled.
■
The modem may not
recognize an
international dial tone.
Try the ATX3DT
command and the
telephone number.
Characters are
garbled/transfer rates
are slow.
There is noise in the
telephone line.
■
Check your telephone
and modem cable
connections. If they
are a little loose, they
can cause noise on
the line.
■
Check with your local
telephone company
for a phone line filter.
Continued