Compaq Evo n400c Compaq Evo Notebook N410c Series and N410c Series Maintenance
Compaq Evo n400c - Notebook PC Manual
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- Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 1
Guide Compaq Evo Notebook N410c and N400c Series Document Part Number: 268629-001 July 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 2
without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Maintenance and Service Guide First Edition (July 2002) Document Part Number: 268629-001 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 3
from the Security Menu 2-4 Selecting from the Advanced Menu 2-5 2.2 Using Compaq Diagnostics 2-7 Obtaining, Saving, or Printing Configuration Information 2-7 Obtaining, Saving, or Printing Diagnostic Test Information 2-8 2.3 Troubleshooting Flowcharts 2-10 Maintenance and Service Guide iii - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 4
Equipment and Methods 4-6 5 Removal and Replacement Procedures 5.1 Serial Number 5-1 5.2 Disassembly Sequence Chart 5-2 5.3 Preparing the Notebook for Disassembly 5-3 5.4 Computer Feet 5-6 5.5 Palm Rest 5-7 5.6 Memory Expansion Board 5-14 5.7 Hard Drive 5-18 5.8 Mini PCI Communications - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 5
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set B-1 General Requirements B-1 Country-Specific Requirements B-2 C Screw Listing Index Maintenance and Service Guide v - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 6
-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The notebook provides desktop functionality and connectivity through the optional Mobile Expansion Unit (MEU). Figure 1-1. Compaq Evo Notebook N410c and Evo Notebook N400c Maintenance and Service Guide 1-1 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 7
C = Modem/NIC combination card 8 RAM 25 = 256 MB 12 = 128 MB 0 = None 9 Operating system E = Windows XP Home O = Windows XP Pro o = Windows XP/ Windows 2000 dual install 2 = Windows 2000 6 = Windows 2000/ Window NT 4.0 dual install 8 = Windows 98 10 SKU# 1-2 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 8
Description Table 1-2 Compaq Evo Notebook N410c Models The following Evo Notebook N410c models use config. code KVB2 and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah lithium ion (Li ion) battery pack ■ 3-year warranty with on-site service ■ 16 MB of integrated video memory N410c P 120 X2 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 9
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 3-year warranty ■ 16 MB of integrated video memory N410c P 120 X2 30 0 C 25 O - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 10
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 120 X2 30 0 C 25 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France French Canada Germany -760 470037-743 470037-744 470037-662 470037-690 Maintenance and Service Guide 1-5 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 11
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 O Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France French Canada Germany -128 470040-138 470040-129 470040-130 470039-997 1-6 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 12
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France French Canada Germany -168 470040-179 470040-169 470040-170 470040-148 Maintenance and Service Guide 1-7 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 13
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty ■ 16 MB of integrated video memory N410c P 120 X2 30 0 C 25 O - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 14
Compaq Evo Notebook N400c Models The following Evo Notebook N400c models use config. code JMWZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty with on-site service ■ 16 MB of integrated video memory N400c P 850 X2 20 0 0 25 6 European International - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 15
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 20 0 C 12 6 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany and 470013-770 470013-790 470013-772 470013-774 470013-471 470013-689 1-10 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 16
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 N400c P 700 X2 20 0 0 12 6 European International 470013-678 Asia Pacific 470013-679 N400c P 700 X2 20 0 0 12 8 European International 470013-676 Asia Pacific 470013-677 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 17
pointing device (pointing stick available only on Evo Notebook N400c models) ■ Mini PCI 56K V.90 modem, or optional Mini PCI V.90 modem plus 10/100 NIC combination card ■ Support for one Type II PC Card slot with support for both 32-bit CardBus and 16-bit PC Cards ■ External AC adapter with power - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 18
) Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings are clear. Maintenance and Service Guide 1-13 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 19
extends battery operating time and conserves power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customized by the user ■ Hotkeys for setting level of performance ■ Smart battery that provides an accurate battery power gauge ■ Battery calibration - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 20
(2) 4 MultiPort Function Allows airflow to cool internal components. Releases the display to open the notebook. Adjust or mute the system volume. Connects wireless communication devices, such as a Bluetooth or 802.11b MultiPort Module, and other options. Maintenance and Service Guide 1-15 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 21
Figure 1-3. Right Side Components Table 1-5 Right Side Components Item 1 Component Power switch 2 Stereo speaker/ headphone jack Function Turns the notebook on or off or exits Standby. Connects stereo speakers, headphones, headset, or television audio. 1-16 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 22
jack 4 PC Card eject button 5 PC Card slot 6 USB connector 7 Infrared port 8 RJ-45 jack (network models only) 9 RJ-11 jack (internal modem models only) Function Connects a single sound channel microphone. Ejects a PC Card from the PC Card slot. Supports 32-bit (CardBus) and 16-bit PC - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 23
Product Description The external components on the left side of the notebook are shown in Figure 1-4 and described in Table 1-6. Figure 1-4. Left Side Components 1-18 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 24
■ Optional automobile power adapter/charger ■ Optional aircraft power adapter Connects USB devices. Allow airflow to cool internal components. ✎ The forward vent is present only on Evo Notebook 400c models. Attaches an optional security cable to the notebook. Maintenance and Service Guide 1-19 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 25
1-7 Keyboard Components Item 1 Component Power/Standby button 2 Easy Access buttons (4) Function ■ Turns on the notebook if it is off. ■ Initiates and exits Standby. ■ When pressed with the Fn key, initiates Hibernation. Provide quick access to the Internet. 1-20 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 26
screen. Provides TouchPad and TouchPad buttons or the pointing stick buttons. Also protects the internal hard drive, internal memory expansion slot, and modem/NIC mini PCI slot on an external mouse. Displays Windows Start menu. Turns on the caps lock function. Maintenance and Service Guide 1-21 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 27
in Figure 1-6 and described in Table 1-8. Figure 1-6. Keyboard Components (Pointing Stick Model-Evo Notebook N400c models only) Table 1-8 Keyboard Components Item 1 2 Component F1 through F12 function keys Hard drive light 3 MultiBay light Function Perform preset functions. On: The primary - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 28
Caps lock light 6 Scroll lock light 7 Battery light 8 Power light 9 Pointing stick 10 Right pointing stick button 11 Scroll button 12 Left pointing stick button 13 Fn key Function On: Num lock Used with hotkeys to perform preset hotkey functions. Maintenance and Service Guide 1-23 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 29
Product Description The external components on the bottom of the notebook are shown in Figure 1-7 and described in Table 1-9. Figure 1-7. Bottom Components 1-24 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 30
that contains one memory expansion slot for a memory expansion board. Contains the Product Key, which may need to be entered before using some Windows operating systems. Produces sound. Identifies the notebook; needed when you call Compaq customer support. Maintenance and Service Guide 1-25 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 31
Table 1-10 Rear Panel Components Item 1 2 3 Component Parallel connector Serial connector Composite TV connector Function Connects a parallel device. Connects a serial device. Connects a television, VCR, camcorder, overhead projector, or video capture card. 1-26 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 32
identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections: ■ Memory expansion board ■ Hard drive ■ Display ■ Keyboard/TouchPad or pointing stick ■ Audio ■ Intel Pentium III processor ■ Fan ■ PC - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 33
notebook features two Compaq system management utilities: ■ Computer Setup-A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows. Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 34
system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home. Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press F10 while - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 35
base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 36
write* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identification numbers for the notebook, a docking base, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2-4 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 37
standard pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.) ■ Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 38
Enable to recognize the docking bases individually, by serial number.) ■ Enable/disable the reporting of the processor serial number by the processor to the software. HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features. * Video - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 39
Troubleshooting 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 40
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type: ❏ Quick - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 41
Troubleshooting 5. Select a test mode: ❏ Interactive Mode-Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices Error tab-Lists all errors found in the notebook with their error codes. 8. Select a - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 42
, Part 2 No OS Loading From Hard Drive, Part 3 No OS Loading From Diskette Drive No OS Loading From CD- or DVD-ROM Drive No Audio, Part 1 No Audio, Part 2 Nonfunctioning Device Nonfunctioning Keyboard Nonfunctioning Pointing Device No Network or Modem Connection 2-10 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 43
there video? (no boot) Y Go to Flowchart 2.6, No Video, Part 1. N Is the OS loading? Go to Flowchart 2.9, No OS Loading. Y N Is there sound? Y Go to Flowchart 2.15, No Audio. N All drives working? Y Go to Flowchart 2.17, Nonfunctioning Device. N Keyboard/ pointing device working? Y Go to - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 44
Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). N Power up on battery power? Y *Reset power. N Power up on battery power? Y Go to Flowchart 2.3, No Power, Part 2. N Power up on AC power? Y *Reset power. N Power up on - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 45
in battery socket and clean if necessary. Y Power on? N Done Check battery by recharging, moving it to another notebook, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to Flowchart 2.4, No Power, Part 3. Done Maintenance and Service Guide 2-13 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 46
. Y Power on? N N Power outlet active? Y Replace power cord. Y Power on? N Done Done Try different outlet. External Internal or external AC adapter? Replace external AC adapter. Internal Go to Flowchart 2.5, No Power, Part 4. N Power on? Y Done Done 2-14 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 47
No Power, Part 3. Troubleshooting Open notebook. Y Loose or damaged parts? N Reseat loose components and boards and replace damaged items. Close notebook and retest. N Power on? Y Done Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 48
Troubleshooting Flowchart 2.6 - No Video, Part 1 No video. Stand-alone or docking station? Docking station Go to Flowchart 2.7, No Video, Part 2. * To change from internal to external display, use the hotkey combination. Stand-alone Internal or external display*? External Adjust brightness. - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 49
Troubleshooting Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust display brightness. Check brightness of external monitor. N Video OK? Y Go to "A" in Flowchart 2.6, No Video, Part 1. Y Video OK? N - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 50
in docking station and power outlet. Check voltage setting on docking station. Reset monitor cable connector at docking station. Y Docking station operating? N Remove notebook, reseat all internal parts, and replace any damaged items in docking station. Done Reinstall notebook into docking station - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 51
No OS loading.* Reseat power cord in docking station and power outlet. * Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from Hard Drive, Part 1. No OS loading from - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 52
order. N Boot from hard drive? Y Done Done N Boot from diskette? Y Change boot priority through the setup utility and reboot. N Boot from hard drive? Y Go to Flowchart 2.13, No OS Loading from Diskette Drive. Go to Flowchart 2.17, Nonfunctioning Device. 2-20 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 53
Troubleshooting Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1. N CD or diskette in drive? Y 1. Replace hard drive. 2. Replace system board. Reseat hard drive. Y Hard drive accessible? Done Remove diskette and reboot. - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 54
sectors be fixed? Y Clean virus. Y OS loading from hard drive? N Y Diagnostics on diskette? N Replace hard drive. Run diagnostics and follow recommendations. N Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done Replace hard drive. Done 2-22 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 55
notebook. Y Check diskette for system files. Try different diskette. Y Nonsystem disk error? N 1. Replace diskette drive. 2. Replace system board. Y OS loading? N Done Change boot priority using the setup utility. Go to Flowchart 2.17, Nonfunctioning Device. Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 56
another device? Y Y Booting order correct? N Done Go to Flowchart 2.17, Nonfunctioning Device. Clear CMOS. Refer to Section 1.3, "Clearing a Password," for instructions. Correct boot order using the setup utility. Go to Flowchart 2.17, Nonfunctioning Device. 2-24 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 57
No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? N Done Y Notebook in docking station (if applicable)? N Undock N Internal audio? Go to Flowchart 2.16, No Audio, Part 2. Y Go to Flowchart 2.16, No Audio, Part 2. Replace the following docking station components - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 58
Part 1. N Audio driver in OS configured? Y N Correct drivers for application? Y Reload audio drivers. Load drivers and set configuration in OS. Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? N Done 1. Replace internal - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 59
or other damage. Y Any physical device detected? N Fix or replace broken item. Reattach device. Close notebook, plug in power, and reboot. N Device boots properly? Y Possible bad hard drive. Replace drive. Possible bad NIC. Replace card. If integrated NIC, replace system board. Go to Flowchart - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 60
operating properly. Connect notebook to good external keyboard. N External device works? Y Replace system board. Reseat internal keyboard connector (if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-28 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 61
Connect notebook to good external pointing device. N External device works? Y Replace system board. Reseat internal pointing device connector (if applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-29 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 62
to nondigital line. N N NIC/modem configured in OS? Y Reload drivers and reconfigure. N Y OK? Done Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 63
for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1). Figure 3-1. Serial Number Location Maintenance and Service Guide 3-1 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 64
Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3-2 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 65
231454-001 MultiPort cover Left display support Center display support Right display support RTC battery Display lid switch board (used only with Evo Notebook N400c models) Hard drive spacer Memory expansion compartment cover Not Illustrated ■ TouchPad cable ■ PC Card slot weight saver ■ External - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 66
Illustrated Parts Catalog Computer System Major Components (continued) 3-4 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 67
101 230514-111 230514-AB1 230514-141 230514-031 230514-001 Keyboard with pointing stick (for use only with Evo Notebook N400c models) Belgian Brazilian Czech Danish French French Canadian German Hungarian International Italian Japanese Korean 230515-181 230515-201 230515-221 230515-081 230515-051 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 68
Illustrated Parts Catalog Computer System Major Components (continued) 3-6 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 69
) Item 5 6 Description Switch cover Hard drives 40 GB 30 GB 20 GB 10 GB 7 System boards (includes fan and heat sink) For use only with Evo Notebook N410c models 1.20-GHz Intel Pentium III processor 1.00-GHz Intel Pentium III processor For use only with Evo Notebook N400c models 850-MHz Intel - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 70
Illustrated Parts Catalog Computer System Major Components (continued) 3-8 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 71
Li ion battery pack, 4 cell For use only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c models External Li ion battery pack, 4 cell External high capacity battery pack, 9 cell For use only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c models Mini - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 72
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components 3-10 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 73
(used only with Evo Notebook 400c models) Hard drive spacer Computer feet Item 8 9 10 11 12 13 Description RTC battery TouchPad cable External monitor connector cover PC Card slot weight saver Memory expansion compartment cover External battery slot spacers Maintenance and Service Guide 3-11 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 74
Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 3-12 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 75
Illustrated Parts Catalog Table 3-3 Mass Storage Devices Item 1 Description Hard drives 40 GB 30 GB 20 GB 10 GB 2 External diskette drive 2a External diskette drive cable 2b External diskette drive cradle 3 Optical drives The following options are for use only with the Mobile Expansion - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 76
MB 133 MHz, 256 MB 133 MHz, 128 MB 133 MHz, 128 MB For use with all Evo Notebook N410c and N400c models 100 Mhz, 256 MB 100 Mhz, 128 MB 100 Mhz, 64 MB Spare Part Number 261699-001 153991-001 230336-001 239704-001 163444-001 238879-001 212683-001 212682-001 212681 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 77
Parts (not illustrated) (Continued) Description Spare Part Number Mobile Expansion Units For use only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c models 292385-001 231450-001 Power Listing," for more information on screw specifications and usage.) 231455-001 ■ - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 78
Parts (not illustrated) (Continued) Description Modems Type III mini PCI combination 56 Kbps modem/NIC board Type III mini PCI 56 Kbps modem board PC RJ-11 PTT adapter (used in the United Kingdom) Spare Part Number 233558-001 233557-001 233564-001 234963-091 198294-111 234962-001 316904- - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 79
service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Torx T8 screwdriver ■ Tool kit (includes connector removal tool, loopback plugs, and case utility tool) Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 80
are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Ä CAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 81
Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 82
power to alter device parts in their containers until the parts arrive at static-free workstations. ■ Place items on a grounded surface before removing items from their containers. ■ Always be properly grounded when touching a sensitive component or assembly. 4-4 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 83
components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ■ Avoid contact with pins, leads, or circuitry. ■ Turn off power and input signals before inserting or removing connectors or test equipment. Maintenance and Service Guide 4-5 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 84
Removal and Replacement Preliminaries 4.7 Grounding Equipment (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 85
Removal and Replacement Preliminaries ■ Nonconductive plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage levels and protective materials Metallized laminate Use Bags Floor mats Floor mats Voltage Protection Level 1,500 V 7,500 V 5,000 V Maintenance and Service Guide 4-7 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 86
location of each screw during removal and replacement. Refer to Appendix C, "Screw Listing," for detailed information on screw sizes, locations, and usage. 5.1 Serial Number Report the notebook serial number to Compaq when requesting information or ordering spare parts. The serial number is located - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 87
rest Memory expansion board Hard drive Mini PCI communications board Keyboard Real time clock (RTC) battery Switch cover Display Modem cable System board # of Screws Removed 0 0 4 1 0 0 4 0 4 4 2 12 on Evo Notebook N410c models 10 on Evo Notebook N400c models 5-2 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 88
the docking base, if applicable. 3. Disconnect the notebook from the MEU, if applicable. 4. Disconnect the AC adapter and external devices. 5. Remove the primary battery pack by following these steps: a. Turn the notebook bottom side up with the front facing forward. Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 89
5-2). c. Slide the right primary battery release latch forward and hold it in place 2. d. Swing the front edge of the primary battery pack up and back 3. e. Lift the primary battery pack out of the battery bay 4. Figure 5-2. Removing the Primary Battery Pack 5-4 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 90
the external battery release latches toward the inside of the notebook 1 (Figure 5-3). d. Rotate the external battery pack 90 degrees toward the notebook 2. e. Remove the battery pack from the notebook 3. Figure 5-3. Removing the Optional External Battery Pack Maintenance and Service Guide 5-5 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 91
5.4 Computer Feet The base feet are adhesive-backed rubber pads. The base feet are included in the Miscellaneous Plastics Kit (spare part number 231454-001). Refer to Figure 5-4 for the locations of the notebook feet. Figure 5-4. Replacing the Computer Feet 5-6 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 92
(for use with pointing stick models-Evo Notebook N400c models only) 231449-001 231591-001 The palm rest must be removed to access the internal memory expansion slot, the hard drive, and the modem/NIC board. 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook bottom side up - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 93
Removal and Replacement Procedures 3. Remove the four TM2.0 × 6.0 screws that secure the palm rest to the base enclosure (Figure 5-5). Figure 5-5. Removing the Palm Rest Screws 4. Turn the notebook top side up with the front facing forward. 5. Open the notebook. 5-8 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 94
Removal and Replacement Procedures 6. Press forward on the back edge of the palm rest between the right side of the space bar and the right Alt key to disengage the palm rest from the base enclosure (Figure 5-6). Figure 5-6. Releasing the Palm Rest Maintenance and Service Guide 5-9 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 95
Removal and Replacement Procedures 7. Lift up the back edge of the palm rest 1 until the RTC battery 2 and TouchPad cables 3 prevent it from lifting any farther (Figure 5-7). Figure 5-7. Releasing the Palm Rest (continued) 5-10 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 96
Removal and Replacement Procedures 8. While holding the palm rest at a 45 degree angle, slide the front edge of the palm rest forward 1 (Figure 5-8). 9. rest up and back 2 and rest the palm rest on the keyboard 3. Figure 5-8. Releasing the Palm Rest (continued) Maintenance and Service Guide 5-11 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 97
clip 1 (Figure 5-9). ✎ The RTC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 11. Disconnect the TouchPad cable 2 from the connector on the TouchPad. Figure 5-9. Removing the RTC Battery and Disconnecting the TouchPad Cable 5-12 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 98
Removal and Replacement Procedures ✎ Evo Notebook N400c models only-Models with pointing stick keyboards have a pointing stick button cable that needs to be disconnected prior to removing the palm rest. Perform Steps 12 and 13 before removing the palm rest on a pointing stick model. 12. Release the - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 99
RTC Battery and TouchPad Cables 5.6 Memory Expansion Board ✎ The Compaq Evo Notebook N410c notebook has two memory expansion slots: one is located on the bottom of the notebook and the other is located under the palm rest. The procedure for removing a memory expansion board from a memory expansion - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 100
.0 × 6.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-12). 4. Lift the back edge of the memory expansion compartment cover and swing it up and forward 2. Figure 5-12. Removing the Memory Expansion Compartment Cover Maintenance and Service Guide 5-15 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 101
side of the memory expansion board 1. The memory expansion board tilts upward (Figure 5-13). 6. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2. Figure 5-13. Removing a Memory Expansion Board 5-16 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 102
Removal and Replacement Procedures Follow these steps to remove a memory expansion board from the memory expansion slot under the palm rest: 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 3. Pull away the plastic retention clips on each side of the - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 103
, turn the notebook on, then shut it down. If the notebook is running a retail version of a Windows operating system, shut down the notebook before removing any drive. 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 5-18 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 104
. Figure 5-15. Removing the Hard Drive Reverse the above procedure to install the hard drive. Ä CAUTION: When installing the hard drive, make sure the speaker and modem/NIC cables are not crimped between the back edge of the hard drive and the base enclosure. Maintenance and Service Guide 5-19 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 105
Removal and Replacement Procedures 5.8 Mini PCI Communications Board Mini PCI Communications Board Spare Part Number Information Lucent Win Modem + 001 230337-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 5-20 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 106
Removal and Replacement Procedures 3. Disconnect the modem/NIC cable from the modem/NIC board 1 ( Place the modem/NIC board in an electrostatic-safe container. Figure 5-16. Removing the Modem/NIC Board Reverse the above procedure to install the modem/NIC board. Maintenance and Service Guide 5-21 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 107
101 230514-111 230514-AB1 230514-141 230514-031 230514-001 Keyboard with pointing stick (for use only with Evo Notebook N400c models) Belgian Brazilian Czech Danish French French Canadian German Hungarian International Italian Japanese 230515-181 230515-201 230515-221 230515-081 230515-051 230515 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 108
Removal and Replacement Procedures Evo Notebook N400c models only-If you are removing a pointing stick keyboard, you must first remove the palm rest so the pointing stick button cable can be disconnected. Refer to Section 5.5 for palm rest removal instructions. If you are removing a TouchPad - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 109
Removal and Replacement Procedures 4. Turn the notebook top side up with the front facing forward. 5. Open the notebook. ✎ If you are removing a pointing stick keyboard, make sure the palm rest has been removed and the pointing stick button cable is disconnected before proceeding with the following - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 110
Replacement Procedures 8. Release the ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 (Figure 5-19). 9. Remove the keyboard. Figure 5-19. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard. Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 111
Removal and Replacement Procedures 5.10 Real Time Clock (RTC) Battery ✎ The RTC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 3. Remove the keyboard (Section 5.9). 4. - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 112
Removal and Replacement Procedures 5.11 Switch Cover Switch Cover Spare Part Number Information Switch cover 231453-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 3. Remove the keyboard (Section 5.9). 4. Close the notebook. 5. Turn the notebook - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 113
notebook as far as it will open. 9. Lift up on the outside edges of the switch cover to disengage it from the base enclosure 1 (Figure 5-22). 10. Remove the switch cover 2. Figure 5-22. Removing the Switch Cover Reverse the above procedure to install the switch cover. 5-28 Maintenance and Service - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 114
Display Spare Part Number Information 12.1-inch, XGA, CTFT (for use only with Evo Notebook N410c models) 12.1-inch, SVGA, CTFT (for use only with Evo Notebook N400c models) 292383-001 231448-001 1. Prepare the notebook for disassembly (Section 5.3) and, in the order below, remove the following - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 115
assembly is unsupported. Make sure to provide support for the display assembly when removing the display screws. 3. Remove the four TM2.0 × 6.0 screws 3 that secure the display to the base enclosure. 4. Remove the display. Figure 5-23. Removing the Display 5-30 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 116
Removal and Replacement Procedures ✎ When replacing the display, make sure the display cables are routed as indicated in Figure 5-24. To screws have been loosely installed, tighten them. Figure 5-24. Routing the Display Cables and Installing the Display Screws Maintenance and Service Guide 5-31 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 117
Removal and Replacement Procedures 5.13 Modem Cable Modem Cable Spare Part Number Information For use only with Evo Notebook N410c models (includes RJ45/RJ11 connector module, display lid switch board, microphone, and modem/microphone/NIC cable bundle) For use only with Evo Notebook N400c models - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 118
Removal and Replacement Procedures 3. Remove the TM2.0 × 6.0 screw 1 that secures the right display support to the base enclosure (Figure 5-25). 4. Remove the right display support 2. Figure 5-25. Removing the Right Display Support Maintenance and Service Guide 5-33 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 119
on the display lid switch board. 8. Disconnect the microphone cable 3 from the system board. 9. Remove the PM 2.0 × 5.0 screw 4 that secures the display lid switch board to the base enclosure. Figure 5-26. Removing the Modem Cable on Evo Notebook N410c Models 5-34 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 120
Replacement Procedures 10. Disconnect the network interface card (NIC) passthrough cable 1 and NIC/switch to system cable 2 from the system board (Figure 5-27). 11. Remove the modem cable. Figure 5-27. Removing the Modem Cable on Evo Notebook N410c Models (continued) Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 121
board. 15. Remove the PM2.0 × 4.0 screw 4 that secures the display lid switch board to the base enclosure. 16. Remove the modem cable. Figure 5-28. Removing the Modem Cable on Evo Notebook N400c Models Reverse the above procedure to install the modem cable. 5-36 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 122
with Evo Notebook N400c models 850-MHz Intel Pentium III processor 700-MHz Intel Pentium III processor 292387-001 292386-001 253104-001 231446-001 1. Prepare the notebook for disassembly (Section 5.3) and, in the order below, remove the following components: ❏ Palm rest (Section 5.5) ❏ Hard drive - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 123
and swing it toward the back of the notebook 1 (Figure 5-29). 3. Remove the center display support 2. ✎ The center display support is included in the Miscellaneous Plastics Kit (spare part number 231454-001). Figure 5-29. Removing the Center Display Support 5-38 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 124
Remove the PM2.0 × 7.0 barrel screw 1 that secures the system board to the base enclosure (Figure 5-30). 6. Evo Notebook N410c models only-Remove the PM2.0 × 4.0 screw 2 that secures the system board to the base enclosure. Figure 5-30. Removing the System Board Screw Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 125
(spare part number 231454-001). 9. Remove the left display support 2. 10. Remove the two HM5.0 × 9.0 screwlocks 3 that secure the external monitor connector to the base enclosure. 11. Remove the six TM2.0 × 4.0 screws 4 that secure the system board to the base enclosure. ✎ Evo Notebook N410c models - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 126
Removal and Replacement Procedures ✎ Do not remove the screw 1 on the fan assembly or the four screws that secure the processor mounting bracket 2 when removing the system board (Figure 5-32). Figure 5-32. Identifying the Processor Mounting Bracket and Fan Screws Maintenance and Service Guide 5-41 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 127
Removal and Replacement Procedures 12. Disconnect the external battery terminal 1 and speaker cables 2 from the system board (Figure 5-33). Figure 5-33. Disconnecting the External Battery Terminal and Speaker Cables from the System Board 5-42 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 128
monitor connector can stress and damage the system board. 15. Disconnect the external battery terminal 2 and NTSC module cables 3 from the system board. Figure 5-34. Disconnecting the External Battery Terminal and NTSC Module Cables from the System Board Maintenance and Service Guide 5-43 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 129
Removal and Replacement Procedures 16. Slide the system board to the left to remove it from the base enclosure (Figure 5-35). Figure 5-35. Removing the System Board Reverse the above procedure to install the system board. 5-44 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 130
to ensure that the PC Card eject button properly fits into the slot in the base enclosure 1. Make sure the external monitor connector bracket 2 and security cable slot bracket 3 are in their proper locations (Figure 5-36). Figure 5-36. Installing the System Board Maintenance and Service Guide 5-45 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 131
speaker 1, external battery terminal 2 and 3, and NTSC module cables 4 do not get trapped underneath the system board when it is installed into the base enclosure (Figure 5-37). Figure 5-37. Routing the Speaker, External Battery Terminal and NTSC Module Cables 5-46 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 132
physical and performance specifications. Table 6-1 Computer Dimensions Height Width Depth 2.26 cm 26.67 cm 24.13 cm .89 in 10.5 in 9.5 in Weight 1.59 kg 3.5 lb Standalone (battery) power requirements Nominal operating voltage (Li ion) Maximum operating power Peak operating power 14.8 VDC - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 133
Specifications Table 6-1 Computer (Continued) Relative humidity Operating Nonoperating 10 to 90% relative humidity ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6-2 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 134
21.16 cm 19.81 cm 30.73 cm 10.3 in 7.8 in 12.1 in Up to 16.8 million 125:1 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum 0.264 × 0.264 mm 1024 × 768 RGB vertical stripe Cold cathode fluorescent, 1 tube 80 × 25 60 Hz 4 W Maintenance and Service Guide 6-3 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 135
21.16 cm 19.81 cm 30.73 cm 10.3 in 7.8 in 12.1 in Up to 16.8 million 125:1 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum 0.264 × 0.264 mm 800 × 600 RGB vertical stripe Cold cathode fluorescent, 1 tube 80 × 25 60 Hz 4 W 6-4 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 136
Sectors per track 16,683 16 63 16,683 16 63 16,683 16 63 16,683 16 63 1 1 GB = 1,073,741,824 bytes. 3 Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Maintenance and Service Guide 6-5 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 137
Specifications Table 6-4 Hard Drives (Continued) 40 GB 30 GB 20 GB 20 to 203 2 System capability may differ. 3 Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 6-6 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 138
Specifications Table 6-5 Diskette Drive Diskette size Light Height Bytes per sector Sectors per track High density Low density Tracks per side High density Low density Read/ 512 18 (1.44 MB) 9 80 80 2 3 ms 95 ms 15 ms 100 ms 3.5 in .05 in 15 (1.2 MB) 6 ms 174 ms Maintenance and Service Guide 6-7 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 139
Specifications Table 6-6 CD-ROM Drive Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full Stroke Cache buffer Data transfer rate KB/sec at 1X) 1500 to 3600 KB/sec (10X to 24X) 16.66 KB/sec < 8 seconds < 4 seconds 6-8 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 140
Specifications Table 6-7 DVD-ROM Drive Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full Stroke Audio output level Lineout Headphone Cache buffer Data transfer 5520 KB/sec 16.6 MB/sec < 15 seconds < 6 seconds Maintenance and Service Guide 6-9 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 141
Specifications Table 6-8 Battery Packs Dimensions Primary Lithium ion (Li ion) Height Width Depth Weight Cells External Li ion Height Width Depth Weight Cells External Li ion in 10.47 in .9 in .48 lb 1.81 in 10.59 in 1.18 in .93 lb 41°F to 95° F -4°F to 140° F 6-10 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 142
, DMA3, none) DMA2 Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1, 2, or 5. Maintenance and Service Guide 6-11 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 143
Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor (not available to any peripheral) IRQ14 IDE interface (hard drive and optical drive - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 144
Specifications Table 6-12 System I/O Addresses I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F controller Unused NMI enable/real time clock Unused DMA page registers Unused Port A Unused Interrupt controller no. 2 Maintenance and Service Guide 6-13 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 145
Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - fixed disk controller Unused Joystick (decoded in ESS1688) Unused Entertainment audio Unused Unused Unused Unused Unused Unused Reserved serial port 6-14 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 146
synthesizer - OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIVO-1) PCI configuration data register (PCIDIVO-1) Maintenance and Service Guide 6-15 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 147
Specifications vt Table 6-13 System Memory Map Size 640 K 128 K 48 K 160 K 64 K 15 M 58 M 58 M 2 M 4 G 64 K Memory memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 6-16 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 148
13 14 15 16 17 18-25 Signal Acknowledge* Busy Paper out Select Auto line feed* Error* Initialize printer* Select in* Signal ground Maintenance and Service Guide A-1 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 149
data 4 Data terminal ready 5 Signal ground Pin Signal 6 Data set ready 7 Ready to send 8 Clear to send 9 Ring indicator Table A-3 Stereo Speaker/Headphone Pin Signal 1 Audio out 1 2 Pin Signal 2 Ground A-2 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 150
Connector Pin Assignments Table A-4 Microphone Pin Signal 1 Audio in 1 2 Pin Signal 2 Ground Table A-5 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - Pin Signal 3 Data + 4 Ground Maintenance and Service Guide A-3 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 151
+ 4 Unused 13 5 7 2468 Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused Table A-7 RJ-11 Modem Pin Signal 1 Unused 2 Tip 3 Ring A-4 Pin Signal 4 Unused 5 Unused 6 Unused Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 152
8 Ground analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC2B clock Maintenance and Service Guide A-5 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 153
power cord set received with the notebook meets the requirements for use in the country where the equipment is purchased. Power notebook is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service power cord set will be used. ■ The power 's power system - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 154
Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France Germany Italy UTE VDE IMQ METI KEMA NEMKO SEMKO SEV Applicable Note Number 1 1 1 2 1 1 1 1 1 3 1 1 1 1 B-2 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 155
flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size. The power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. Maintenance and Service Guide B-3 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 156
C Screw Listing This appendix provides specification information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 231455-001. Maintenance and Service Guide C-1 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 157
Silver 1 3.0 mm 2.0 mm 3.0 mm Where used: One screw that secures the MultiPort cover to the display assembly (refer to the documentation included with the MultiPort device for information on removing the MultiPort cover) Figure C-1. TM2.0 × 3.0 Screw Location C-2 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 158
4.0 mm Where used: 1 Four screws that secure the palm rest to the base enclosure (documented in Section 5.5) 2 One screw that secures the memory expansion compartment cover to the base enclosure (documented in Section 5.6) 3 Four screws that secure the keyboard to the base enclosure (documented in - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 159
in Section 5.11) 2 One screw that secures the right display support to the base enclosure (documented in Section 5.13) 3 One screw that secures the left display support to the base enclosure (documented in Section 5.14) Figure C-3. TM2.0 × 6.0 Screw Locations C-4 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 160
Where used: Four screws that secure the display to the base enclosure (documented in Section 5.12) Head Width 4.0 mm Figure C-4. TM2.0 × 6.0 Screw Locations Maintenance and Service Guide C-5 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 161
Screw Listing Table C-3 Phillips P0 Metric 2.0 × 5.0 Screw Head Color Qty Length Thread Width Black 1 5.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only-One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-5. TM2.0 × 6.0 Screw - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 162
Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw Head Color Qty Length Thread Width Black 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N400c models only-One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-6. TM2.0 × 4.0 Screw - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 163
Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw (Continued) Head Color Qty Length Thread Width Silver 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only-One screw that secures the system board to the system board (documented in Section 5.14) Figure C-7. TM2.0 × 4.0 Screw - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 164
: One screw that secures the system board to the base enclosure (documented in Section 5.14) Head Width 5.0 mm Figure C-8. PM2.0 × 7.0 Barrel Screw Location Maintenance and Service Guide C-9 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 165
N410c models-Seven screws that secure the system board to the base enclosure (documented in Section 5.14) 1 Evo Notebook N400c models-Six screws that secure the system board to the base enclosure (documented in Section 5.14) Figure C-9. TM2.0 × 4.0 Screw Locations C-10 Maintenance and Service - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 166
system board to the base enclosure on each side of the external monitor connector (documented in Section 5.14) Figure C-10. HM5.0 × 9.5 Screwlock Locations Maintenance and Service Guide C-11 - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 167
battery terminal cable, disconnecting 5-42, 5-43 Bluetooth MultiPort Module 3-14 Index C cables power cords B-1 service considerations 4-2 caps lock key 1-21 caps lock light 1-23 CD-ROM drive illustrated 3-12 OS loading problems 2-24 spare part number 3-13 specifications 6-8 CD-RW drive, spare part - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 168
3-10 removal 5-40 display lid switch board illustrated 3-10 display release latch 1-15 display right support illustrated 3-10 removal 5-33 DMA specifications 6-11 docking connector 1-25 docking station, troubleshooting 2-18 drives, preventing damage 4-3 Index-2 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 169
hard drive spacer illustrated 3-10 removal 5-19 headphone jack illustrated 1-16 pin assignments A-2 I I/O address specifications 6-13 infrared port 1-17 interrupt specifications 6-12 K keyboard illustrated 3-2, 3-4 removal 5-22 spare part numbers 3-5, 5-22 troubleshooting 2-28 M mass storage devices - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 170
O operating system loading, troubleshooting 2-19 optical drive specifications 6-8, 6-9 P packing precautions 4-4 palm rest illustrated 1-21, 3-4 removal 5-7 spare part numbers 3-3, 5-7 parallel connector illustrated 1-26 pin assignments A-1 parts catalog 3-1 Index-4 Maintenance and Service Guide - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 171
pointing device, troubleshooting 2-29 pointing stick 1-23 pointing stick button 1-23 power cord, spare part numbers 3-15 power jack 1-19 power light 1-23 Power Management 1-14 power switch 1-16 power, troubleshooting 2-12 R real time clock (RTC) battery cable routing 5-14 illustrated 3-10 removal - Compaq Evo n400c | Compaq Evo Notebook N410c Series and N410c Series Maintenance - Page 172
5-14 transporting precautions 4-4 troubleshooting audio 2-25 Compaq Diagnostics 2-7 Computer Setup 2-2 docking station 2-18 flowcharts 2-10 keyboard 2-28 modem 2-30 network 2-30 nonfunctioning device 2-18, 2-27 operating system loading 2-19 overview 2-1 pointing device 2-29 power 2-12 video 2-16
b
Maintenance and Service Guide
Compaq Evo Notebook N410c and
N400c Series
Document Part Number: 268629-001
July 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.