Compaq Presario 6500 Getting Started - Compaq Presario 6000 and 8000 Series Co
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- Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 1
b Getting Started Compaq Presario 6000 and 8000 Series Computer This guide helps you get acquainted with the features of your computer, and provides solutions to problems. Connection locations and system components may vary. - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 2
Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Presario, Evo, and iPAQ are trademarks of Compaq Computer Corporation in the U.S. and other countries/regions. Microsoft, MS-DOS, Windows, and Windows XP with the furnishing, performance, or use of this material. The information in - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 3
and Updates Warranty and Support Guide 1-2 2 Setting Up the Computer Turning On the Computer for the First Time 2-1 Registering with Compaq 2-2 Making Recovery CDs 2-3 Working in Comfort 2-3 3 Using the Computer Using the Diskette (Floppy) Drive 3-2 Using the Hard Drive 3-3 Using the CD or - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 4
the Mouse 3-14 Using the Scroll Mouse 3-15 Using the Optical Mouse 3-16 Using the Wireless Optical Mouse 3-17 Using the Compaq Keyboards 3-17 Using the Internet Buttons 3-19 Customising the Internet Buttons . . . . 3-22 Modifying Monitor Display Properties. . . 3-22 Turning Off the Computer - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 5
Recovery 6-3 System Recovery 6-4 Using Compaq Recovery CD Creator . . . . 6-7 System Recovery Using Recovery CDs . . . 6-9 7 Finding Help & Support Integrated Help Tool 7-2 Online Service and Support 7-2 Preparing to Ship the Computer 7-3 Solving Minor Problems 7-4 8 Upgrading the Computer - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 6
vi Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 7
from the Compaq Web site. Use this guide as your first point of reference, and then refer to the following documents: ■ Quick Setup guide ■ Warranty and Support Guide The Compaq Web site provides additional information about your computer: ■ For general information about products and services, go - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 8
Date of Purchase Warranty and Support Guide The Warranty and Support Guide describes the Compaq commitment to repair or replace parts during the computer's warranty period, and lists important Compaq telephone numbers. In the event of a mechanical problem, contact Compaq, not the retailer who - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 9
the Computer Follow the steps shown in the Quick Setup guide to set up the computer in your work area. the First Time After you've finished connecting the components of your computer by using the steps illustrated in the Quick Setup guide, you're ready to turn on the computer. First, press the Power - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 10
Compaq Presario. We recommend that you register the Compaq Presario at this time. You can register any of these ways: ■ When you first start up your computer, follow the onscreen instructions, and register as soon as you have a modem connection. ■ Double-click the Registration icon on your desktop - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 11
program assembles the necessary files and writes the information onto CDs. To use the Compaq Recovery CD Creator program, your PC must have a CD-RW drive or other drive that can write to CDs. If necessary, purchase a Windows XP-compatible CD-RW drive from a computer or electronic store. Working in - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 12
Setting Up the Computer 2-4 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 13
which perform specific functions You will find information about using applications and Microsoft Windows in the printed manuals and online Help that accompany them. For Microsoft Windows, you can also press the Internet Help G button on your keyboard to access the built-in Help and Support Centre - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 14
the Diskette (Floppy) Drive The diskette drive (also known as a floppy drive) uses a 3.5" diskette (or floppy disk) to store files. A diskette can hold up to 1.44 MB of data. Once information is copied onto a diskette, it remains until - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 15
damage the diskette or the information stored on it. Remove the diskette from the drive prior to shutting down Microsoft Windows, so that Windows runs when you restart. Using the Hard Drive You can store computer operating files, applications, data, Internet files and personal files on your hard - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 16
Using the Computer To Check Hard Disk Space 1. Click the Start button on the Windows taskbar. 2. Click My Computer. 3. Click the hard disk drive you are checking, usually labelled (C:). 4. Notice the amount of free space listed in the Details area, - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 17
Using the Computer Using the CD or DVD Drive Your computer may have one or two optical drives - CD-ROM, CD-RW, DVD-ROM, and/or DVD+RW/+R drives - - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 18
Using the Computer Comparison of Drives and Actions Allows you to Read CDs, CD-Rs, and CD-RWs Read DVDs Read data from CD Listen to - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 19
a disc into the combo drive, the computer automatically detects the type of disc: ■ If you insert a software program CD, it is available for use. ■ If you insert a music CD, a window opens for the program that plays CDs. See "Listening to Music" on page 3-9. ■ If you insert a DVD movie, the Video - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 20
to copy audio or data files. If you insert a blank DVD, a program opens for you to use to record to the disc. See "Using the DVD Writer Drive" on page 3-13. Inserting and Removing a CD or DVD Disc To insert or remove a CD or DVD disc, follow the procedures - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 21
open the drive. Listening to Music You can listen to music using any CD-ROM, CD-RW, DVD-ROM, DVD+RW/+R, or If the disc does not play automatically, follow the onscreen instructions. 3. When you are finished listening, press the Load/ on the Windows taskbar. 2. Click Control Panel. 3. Click Sounds, Speech - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 22
Using the Computer 5. Make adjustments to the device and speaker volume levels. 6. to start playing automatically. If it does not, follow these steps. a. Click the Start button on your Windows desktop. b. Click All Programs, WinDVD, and then WinDVD Player. c. Click the Play button to start the movie - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 23
applications available for creating CDs. Compaq provides CD burning software on select models, to assist you with creating CDs. Uses of the CD-RW Drive to a disk drive. You can drag and drop files from one drive to another in Windows Explorer. A copy of a CD Create an entire copy of a CD or a - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 24
to, erase, rewrite to, and reuse a CD-RW disc. It is recommended that you use a CD-R disc if you are going to play it in a CD player, CD-ROM, compatible with more players than are CD-RW discs. CD-RW discs are typically used for making data backups of your personal CDs and computer hard drive. CD-R - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 25
drive. ■ Unplug the computer if any liquids or objects fall into the drive. Using the DVD Writer Drive The DVD Writer drive is a DVD+RW/+R drive available on and DVD-R/RW. DVD-R, DVD-RW, and DVD-RAM discs do not work in the DVD+RW/+R drive. The guide for this drive is printed and included in the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 26
the Computer Using the Mouse Your computer includes either a Scroll Mouse, an Optical Mouse, or a Wireless Optical Mouse. Mouse Components 1 Left mouse button Click and quickly release to make screen selections. Double-click and quickly release to open applications and files. 2 Scroll wheel - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 27
Check "Switch primary and secondary buttons" on the Buttons tab. 6. Click OK to apply the changes. Using the Computer Using the Scroll Mouse The mouse directs the cursor on the Windows desktop. Use the mouse to move quickly through a document or Web site. Moving through a document or Web site with - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 28
the cursor. ■ Avoid using the mouse on a reflective surface, such as a mirror or shiny metal disk. This may cause tracking problems. ■ Some wood grains and grooved surfaces may also cause tracking problems. ■ If your mouse does not function properly, see the troubleshooting section "Optical Mouse - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 29
of a connector cable. If your mouse does not function properly, see the troubleshooting section "Wireless Mouse" on page 7-26. A wireless keyboard functions the same as the other keyboard types, except it uses a receiver unit to communicate with your computer instead of a connector cable. The - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 30
Compaq Internet Keyboard Components 1 Function keys Perform special functions, depending on the software application being used. 2 Internet buttons Provide quick access to your favourite Web sites, services Caps Lock, and Scroll Lock). The wireless keyboard has two additional status lights for - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 31
Using the Computer Compaq Internet Keyboard Components (Continued) 8 Windows Logo keys* Open the Start menu in Microsoft Windows. Used in combination with , until you set up your Internet Service Provider (ISP), the buttons take you to a window that guides you through the ISP setup process. Getting - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 32
Using the Computer Internet Buttons 1 Instant Internet 2 Help 3 Search 4 E-mail Provides your daily starting point to the Internet. It connects you to a customisable Web page, filled with local weather, news, sports, and financial information. Takes you to the Help and Support Centre, - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 33
Using the Computer Internet Buttons (Continued) 6 Entertainment Connects you to the world of entertainment, featuring music downloads, streaming video, Webcasts, entertainment news, and reviews. 7 My Presario PC Takes you to the My Presario Web site. 8 Retail/Affinity Provides an instant - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 34
dialog box for instructions. Modifying Monitor Display Properties You can modify how information displays on your computer monitor. To Modify the Display 1. Click the Start button from the Windows taskbar. 2. Click Control Panel. 3. Click Appearance and Themes. 4. Click Change the Screen Resolution - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 35
of text on your screen. Moving the slide towards the computer without pressing any buttons on the computer chassis. Using the Computer To Turn Off the Computer 1. Close any open programs, click the X in the upper-right corner of each window. 2. Click Start on the taskbar. 3. Click Turn Off Computer - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 36
Print Preview option on the File menu. This option is available in most applications. Using the Print Menu The Print menu is widely used in Windows applications. Although different applications may have different Print menu options, you can generally: ■ Select the printer. ■ Choose the page range - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 37
Computer To Use the Print Menu 1. Click File on the menu bar. 2. Click Print. 3. Select your computer, provides a set of pre-set power schemes to assist you with conserving energy. You can use the pre-set values or set your own, as described in "Automatic Standby or Hibernation Mode" on page 3-28 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 38
goes into a low-power state and the monitor is blank, as if it's turned off. The next time you use the computer, any programs, folders, and documents that from the Internet, if you have programmed the computer to do so. To Manually Enter Standby Mode 1. Click Start on the taskbar. 2. Click Turn Off - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 39
again, everything (programs, folders, and documents) is restored to the screen. To Manually Enter Hibernation Mode 1. Click Start on the taskbar. 2. Click Standby or Hibernation Mode" on page 3-28. 4. When you want to use the computer again after hibernation, press the Power button on the front of - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 40
Using the Computer Automatic Standby or Hibernation Mode To automatically put the computer into standby or hibernation mode, modify the power management settings. To Modify the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 41
drop-down list. Choose the timers: ❏ To turn on auto-standby for computer, click a time (such as After 20 minutes) in the System standby list. Using the Computer ❏ To set the timer for auto-hibernation, click the time to elapse before hibernation (such as After 1 hour) in the System hibernates list - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 42
Using the Computer 3-30 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 43
phone line or broadband cable is connected, as shown in the Quick Setup guide included with your computer. Next, establish an Internet Service Provider (ISP) account. On certain models, Compaq provides a selection of ISPs for you to choose from; check your Windows desktop. Getting Started 4-1 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 44
stored on servers (specialised computers) on the Internet. Many of these documents are Web pages, part of the interlinked World Wide Web. They use Hypertext Transfer protocol (HTTP) to deliver information in a format readable by your Web browser. Millions of documents, pictures, software files, and - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 45
anyone, instantaneously. Outlook Express is the e-mail program that comes with your computer. You can use other e-mail programs, like AOL and Yahoo! Mail, if you wish. To Set Up process. Contact your Internet Service Provider (ISP) for the proper configuration settings. Getting Started 4-3 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 46
Using the Internet 2. Click the Send and Receive button on the toolbar. A dialogue box in. 4. Click Remember Password. 5. Click OK. You are now set up and ready to use e-mail. 2. Click the New Mail Message icon 1. 3. Type the recipient's e-mail address in the To box 2. 4-4 Getting - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 47
of your message in the Subject box 3. Using the Internet 5. Type your message in the message window 4. 6. Click Send 5. E-mail addresses contain no spaces and have a full-stop after the server name. Dashes and underscores may be used. Capital letters may be required. Confirm e-mail addresses - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 48
Using the Internet To Read Your E-mail Messages Your ISP receives e-mail messages for you display the message text. 4. Click the Close P button in the upper-right corner of the window to close the e-mail, or press the Delete key on the keyboard to delete the message. 4-6 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 49
access ■ Set up a password ■ Set up a list of Web sites that people who use your computer cannot view ■ Adjust the type of content people can view with or without your permission To Restrict Internet Content 1. On the Windows desktop, click Start, and then click Control Panel. Getting Started 4-7 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 50
Using the Internet 2. In the Control Panel, click Network and Internet Connections, and then click Internet Options. 3. category in the list, and then drag the slider to set the limits you want to use. 7. Repeat this process for each category you want to limit, and then click OK. 4-8 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 51
help keep the computer in good operating condition. Routine Maintenance Guidelines Keep the following care guidelines in mind when you are setting up or using your computer: ■ Operate the computer on a level surface. ■ Make sure you have at least 3 inches (8 cm) of space between the back of the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 52
your hard drive ■ Running virus scan software It is recommended that you back up files and defragment your hard drive at least monthly. If you use your computer a great deal, you may want to perform these tasks more frequently. 5-2 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 53
performance. To prevent this, you can delete files that you are not using. CAUTION: You should not delete any unfamiliar files. If in doubt, Drive 1. Close all open programs. 2. Click the Start button from the Windows taskbar. 3. Click My Computer. 4. Right-click the hard disk drive you want - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 54
it. Once you empty the recycle bin, your files are permanently deleted. To Empty the Recycle Bin 1. Double-click the Recycle Bin icon on your Windows desktop. 2. On the File menu, click Empty Recycle Bin to delete all files. 3. Click Yes to confirm the deletion. Scanning the Hard Drive You can scan - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 55
more effectively. Your computer may not have defragmenting software installed or may use another type of defragmenter. To Defragment the Hard Drive 1. Close all open programs. 2. Click the Start button on the Windows taskbar. 3. Click My Computer. 4. Right-click the hard disk drive you want to check - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 56
Maintaining the Computer 5. Click Properties. 6. On the Tools tab, click the Defragment Now button. 7. Select the disk you want to defragment. 8. Click Defragment to begin. Virus Protection A computer virus can destroy information on the hard drive. You can get a virus from infected files accessed - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 57
System Restore, a component of the Windows XP operating system ■ Compaq System Recovery or Compaq Application Recovery Getting Started WARNING: Compaq System Recovery may require the use of recovery CDs. Recovery CDs contain a complete image of the original Presario PC hard drive contents. Your PC - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 58
and System Recovery Before using the Compaq Presario System Recovery or Application Recovery programs, try using the System Restore. System Restore If software on your hard drive accidentally gets erased or damaged, try the Microsoft System Restore feature in Windows XP to restore the computer - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 59
Application Recovery and System Recovery Application Recovery If an individual application or driver accidentally gets erased or damaged, you can reinstall the software using the Compaq Presario Application Recovery program. Not all models include the Application Recovery program. Perform steps - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 60
must restart the computer when you finish recovering applications or drivers. System Recovery When other methods of repairing your system software (such as System Restore or Application Recovery) fail, you may want to use the Compaq Presario System Recovery program as a last resort to reinstall the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 61
CDs to reinstall the operating system and software to the hard disk drive. See "System Recovery Using Recovery CDs" on page 6-9. Make your own recovery CDs before you need them; see "Using Compaq Recovery CD Creator" on page 6-7. To Start System Recovery If the Computer Is Responding 1. Click Start - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 62
Using Application Recovery and System Recovery 9. Wait until the System Recovery box appears asking Do you really want to start Compaq PC System Recovery? 10. Click Yes to continue with the recovery process. 11. Follow the onscreen instructions when the black screen with the Compaq logo appears, - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 63
any problem, it is a good idea to make recovery CDs for your PC by using the Compaq Recovery CD Creator. A recovery CD set is a complete image of the original Compaq Presario home PC hard disk drive contents and is matched to your PC model. The CD set contains the operating system, drivers, and - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 64
Using Application Recovery and System Recovery You can quit the process upper-right corner of each window. 2. Click Start on the taskbar. 3. Choose All Programs. 4. Choose Compaq. 5. Click Compaq Recovery CD Creator. The creator box appears. 6. Follow the onscreen instructions. Label each CD disc - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 65
Using Compaq Recovery CD Creator" on page 6-7. The recovery CDs can be used only with the specified PC model. The CDs are licensed for use only with your specific Compaq Presario -destructive recovery for recovering factory-shipped programs, drivers, and the operating system without affecting any - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 66
Using Application Recovery and System Recovery ■ Full System Recovery: This recovery process must reinstall any software that was not installed on the computer at the factory. If your PC has a blank or corrupted hard disk, you are only able to choose the full system recovery option. To Start System - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 67
Using Application Recovery and System Recovery 4. Press the Power button on the front of the PC to turn on the computer. 5. Enter the BIOS setup program during the startup by doing the following: When the black screen with the Compaq logo appears, press the F1 key on the keyboard until Entering - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 68
instructions. ❏ For standard recovery, press R, and then press R again. Click Next to proceed with the non-destructive system recovery. Click Yes to start the recovery. Insert the remaining CDs when directed. Or ❏ If your PC hard disk drive is blank When the black screen with the Compaq logo appears, - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 69
Device Priority, and then press Enter. 17. Change the first boot device using one of these methods: ❏ Press the down arrow or up arrow key to Enter. After the computer restarts, a series of startup screens appear. To proceed with the initial Microsoft Windows setup, you must answer a few questions - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 70
Using Application Recovery and System Recovery 6-14 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 71
problems on your own, without contacting a Compaq Support Specialist. If you have a computer problem Support Web site at: http://www.compaq.com ■ Contact a Compaq Support Specialist at the telephone number listed in the Warranty and Support Guide. The Web sites listed in this chapter may be specific - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 72
or software applications ■ Resolutions to hardware or software problems ■ Access to the latest drivers, updates, and downloads 7-2 Online Service and Support Go to http://www.compaq.com for rapid access to accurate service and support solutions. Whether you are a novice or a technical expert - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 73
& Support ■ Open an online service event with a Compaq Support Specialist. Do you have a product warranty issue or need to contact a technical expert? Contact Compaq online for the fastest time to a solution (not available in all countries/regions). To ensure proper handling of your service event - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 74
them. Solving Minor Problems Before contacting a Compaq Support Specialist, keep in mind that the information needed to correct the problem may be at your fingertips. Try pressing the Internet Help G button on your keyboard. You may also find what you need in this troubleshooting section. For each - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 75
Support Audio Symptom No sound. Getting Started Problem Volume is muted. Speakers are turned off. Speaker cables are not properly connected. Computer is in standby mode. Solution 1. On the Windows desktop ). Turn off your computer using the normal "Turn Off Computer" procedure, and reconnect the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 76
Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive Symptom Problem CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive cannot read a disc or takes too long to start. CD has been inserted upside down. - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 77
Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive (Continued) Symptom Problem CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive cannot read a disc or takes too long to start. (Continued) Windows does not detect CD-ROM or DVD-ROM driver. Solution 1. On the Windows desktop, click Start, - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 78
Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive (Continued) Symptom Recording audio CDs is difficult or impossible. Problem Wrong disc type or poor quality disc. Solution Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc. - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 79
Finding Help & Support Diskette (Floppy) Drive Symptom Problem Solution Unable to read the diskette A non-formatted diskette (floppy disk). has been inserted. To format the diskette: 1. On the Windows desktop, click Start and then click My Computer. 2. Right-click the 3½ Floppy (A:) icon. 3. - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 80
Finding Help & Support Diskette (Floppy) Drive (Continued) Symptom Problem Solution Diskette drive light Compaq Help & Support Centre, or refer to the Warranty and Support Guide for details. Diskette drive cannot save Diskette is full or the file is information to the diskette. too big. Use - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 81
Finding Help & Support Diskette (Floppy) Drive (Continued) Symptom Diskette drive cannot save information to the diskette. (Continued) Problem Diskette is not formatted. Solution To format the diskette: 1. On the Windows desktop, click Start, and then click My Computer. 2. Right-click the 3½ - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 82
Finding Help & Support Diskette (Floppy) Drive (Continued) Symptom Diskette drive cannot read a diskette. Problem Diskette is not formatted. Drive not found. Diskette drive has failed. Internal cable is loose. Solution To format the diskette: 1. On the Windows desktop, click Start, and then - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 83
Finding Help & Support Display (Monitor) Symptom Problem Solution If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table. Screen is blank, and monitor power light is not lit. Monitor power cable is - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 84
Finding Help & Support Display (Monitor) (Continued) Symptom Screen is blank. Problem Monitor connector cable is not properly connected to the back of the computer. Screen saver is enabled. Computer is in standby mode. Solution Inspect the monitor video connector for bent pins. If no pins are - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 85
Finding Help & Support Hard Drive Symptom Computer seems to be locked up. Problem Program in use has stopped responding to commands. Hard drive error message is displayed. Part of hard drive has failed or is about to fail. Solution Use the Windows Task Manager to close any programs not - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 86
from the CD or diskette provided with the device, or download and install the driver from the device manufacturer's Web site. Alternatively, you may need an updated driver for Windows XP. Contact the device vendor directly for an update. Ensure that the device is properly and securely connected - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 87
Support Hardware Installation (Continued) Symptom A new device is not recognised as part of the system. (Continued) Problem them. Restart the computer and follow the instructions for accepting the changes. A Plug resource conflict. You can also use Computer Setup to reconfigure or disable devices - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 88
Finding Help & Support Internet Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Solution Verify Internet settings, - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 89
Finding Help & Support Internet Access (Continued) Symptom Cannot automatically start Internet programs. Problem You must log in to your ISP before some programs will start. Solution Log in to your ISP, and launch the desired program. Getting Started 7-19 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 90
Finding Help & Support Internet Access (Continued) Symptom Internet takes too long to download Web sites. Problem Modem is not set up properly. 7-20 verify the modem is enabled. 7. If there are further problems, click the Troubleshoot button and follow the onscreen instructions. Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 91
Finding Help & Support Keyboard and Scroll Mouse Symptom Keyboard commands and typing are not recognised by the computer. Problem Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard is damaged. Solution 1. On the Windows desktop, click the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 92
Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Cursor will not move using the arrow keys on the keypad. Wireless keyboard does not work after installation or is not detected. Wireless keyboard works intermittently or not at all. Problem The Num Lock key may be on. Keyboard - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 93
Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Problem Solution Mouse does not respond to movement or is too slow. Mouse connector is not properly plugged into the back of the computer. Shut down your computer using the keyboard: 1. Press the Ctrl and Esc keys at the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 94
(Continued) Symptom Problem Mouse moves only vertically Mouse roller ball is dirty. or horizontally. Mouse needs repair. Solution Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit (available from most computer stores). See the Warranty and Support Guide for details - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 95
track cursor well. Finding Help & Support Problem Solution Mouse is not connected properly. Try unplugging and then reconnecting the mouse cable to your computer. The mouse cable goes into the computer's PS/2 port. The optical sensor uses - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 96
two AA Alkaline batteries in the mouse by following the instructions provided with the mouse. There is an ID conflict with Change the ID channel by pressing the connect button another wireless device. on the wireless mouse. The optical sensor uses Place the mouse on a mousepad or white sheet of - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 97
is displayed. Finding Help & Support Problem All memory in the computer is being used by open programs, and memory is needed for a desired task. Solution Close all open programs, and then try desired task again. Or Restart your computer: 1. On the Windows desktop, click the Start button. 2. Click - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 98
Finding Help & Support Power Symptom Computer will not turn on and/or start. Problem Solution Computer is not securely correct setting for your country/region, or call Compaq Technical Support for assistance. Refer to the Warranty and Support Guide for details. Wall socket is defective. Test - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 99
were used in the upgrade, or memory modules were installed in the wrong location. Reinstall the old memory to return your computer to its original state. Refer to "Upgrading or Replacing Memory" on page 8-17 for instructions. Hard drive is damaged. Refer to the Warranty and Support Guide for - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 100
Finding Help & Support Power (Continued) Symptom Computer powered off automatically. Problem The unit temperature was exceeded. The fan may be blocked. The unit before attempting to turn on power to the computer. Refer to the Warranty and Support Guide for details. 7-30 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 101
will not print. Solution First, reset the date and time in your operating system. If the problem persists, replace the RTC battery. Refer to the Warranty and Support Guide for details. If you encounter printer problems, refer to the documentation that came with your printer. Getting Started 7-31 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 102
Finding Help & Support Miscellaneous (Continued) Symptom Illegal Operation has Occurred error message is displayed. Problem Configuration files are corrupt. Software being used is not Microsoft-certified for your version of Windows. Solution If possible, save all data, close all programs, and - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 103
upgrade several components in your computer. This chapter describes procedures for accessing the internal parts of the computer, and installing components. The procedures for the 6000 and 8000 models are the same, except where noted. Getting Started 8-1 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 104
Upgrading the Computer Preparing the Computer Before you upgrade any component in your computer, you need to prepare the computer so that you can safely handle it and the components. CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. Before - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 105
back 2 about 1 inch (2.5 cm), and then lift it up and off the unit. Getting Started Upgrading the Computer Removing the Computer Access Panel on the 6000 model WARNING: Beware of sharp edges inside the chassis. 8-3 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 106
Upgrading the Computer ❏ To remove the front bezel from the 6000 model, gently pry the top section 1 of the bezel away from the chassis. On the inside of the the front bezel by following the appropriate method for your computer model. 8-4 Removing the Front Bezel from the 6000 model Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 107
❏ To remove the front bezel from the 8000 model, push up on the two release tabs 1, and then rotate the front bezel away from the chassis to release it 2. Upgrading the Computer Getting Started Removing the Front Bezel from the 8000 model 8-5 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 108
drive. Failure to do so will result in data loss. After replacing the hard drive, you need to run System Recovery CDs to load the Compaq factory installed files. See "Virus Protection" on page 5-6 for details. 8-6 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 109
Locating Drive Positions Drive Positions on the 6000/8000 (6000 shown) Getting Started Upgrading the Computer 1 Optical drive (may be a CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive) 2 Second optical drive (may be a - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 110
Disconnect the power cable 1 and data cable 2 from the back of the drive you want to remove, as indicated in the following illustrations. Use a gentle rocking motion. Some units may have a sound cable. If so, disconnect the sound cable 3. Disconnecting the Optical Drive Cables 8-8 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 111
Upgrading the Computer Disconnecting the Diskette (Floppy) Drive Cables Disconnecting the Hard Drive Cables Getting Started 8-9 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 112
the Computer 4. Release the drive from the chassis by following the method appropriate for your computer model. ❏ To release a drive from the chassis of the 6000 model, lift the release tab 1 on the latch drive bracket of the drive you want to remove, and then slide the drive from its drive - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 113
2. Removing a drive from the 8000 model Upgrading the Computer 5. For both the 6000 and 8000 models, if you are replacing the old drive with a new drive, . You need these screws to install the new drive. If you have the 6000 model, you are finished with the task of removing a drive from the chassis - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 114
screws 3 (left and right side) that secure the drive to the drive adapter. Lift the diskette drive out of the drive adapter 4. Ensure that the guide screws 5 (left and right side) are left in the drive adapter. Removing a Floppy Drive from the Drive Adapter on the 8000 model 8-12 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 115
position in the bay. ❏ When replacing a drive on either the 6000 and 8000 model, place the screws that you removed from the old drive in the new drive. ❏ When adding a second hard drive on the 8000 model, use the four extra guide screws that are attached to the chassis under the front bezel - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 116
bay 1, making sure to align the guide screws with the guide slots, until it snaps into place. 3. Reconnect the power and data cables to your drive as indicated in the following illustrations. Sliding the Drive into the Drive Bay on the 6000/8000 (6000 shown) 8-14 Reconnecting the Diskette Drive - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 117
Upgrading the Computer Reconnecting the Hard Drive Cables Getting Started Reconnecting the Optical Drive Cables An optical drive for the 8000 model may include a sound cable. Connect this cable also. 8-15 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 118
hard drive, restore the system, software drivers, and any software applications that were pre-installed on the computer from Compaq. See "System Recovery Using Recovery CDs" on page 6-9 for it snaps into place. Ensure that the guide screws 5 are installed in the adapter. 8-16 Getting Started - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 119
with random access memory (RAM), which temporarily stores data and instructions on your computer. You can install memory expansion modules in the memory expansion slots in the computer. The procedures for upgrading or replacing these modules are the same for the 6000 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 120
Upgrading the Computer Removing a Memory Module CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Complete the procedure described in "Preparing the Computer" on page 8-2, but do not remove the front bezel. 2. Locate the memory - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 121
as the memory originally installed in your computer. You can find out exactly what type of memory is in your computer at the http://www.compaq.com/athome/memory/ Web site (not available in all languages). CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 122
Upgrading the Computer 1. Open both latches of the memory module socket 1. ❏ If you are replacing a memory module, put the new memory module in the same memory slot from which the old memory was removed. ❏ If you are adding a memory module, install the new module into the socket nearest the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 123
both ends snap into place. Upgrading the Computer 3. Complete the procedure described in "Reassembling the Computer" on page 8-27 of this guide. If a blank screen is displayed after replacing or adding a memory module, the memory is installed incorrectly, or it is the wrong type of memory. Remove - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 124
Card An expansion card is a circuit board that fits into a computer expansion slot. Your computer contains several expansion slots that can be used to add components to your computer. Component configurations vary by model. Expansion cards you can replace or add to your computer include: ■ Modem - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 125
" on page 8-2, but do not remove the front bezel. ❏ To remove an expansion card from the 6000 model, continue to step 2. ❏ To remove an expansion card from the 8000 model, skip to step 3. 2. On the 6000 model, on the rear of the computer, an expansion bracket cover secures the expansion slots. To - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 126
, skip to step 5. 4. On the 8000 model, remove the screw that secures the expansion card to the chassis. 5. Remove the expansion card from either a 6000 or 8000 model by holding the card at each end and carefully rocking it back and forth until the connectors pull free from the socket. - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 127
top of the cover to secure it in place. To Install an Expansion Card 1. If you are replacing or adding a new expansion card, either the 6000 or 8000 model, align the edge of the expansion card with the slot on the chassis, and gently but firmly press the card straight down - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 128
card, store the old card in the anti-static packaging that contained your new card. ❏ If you have a 6000 model, continue to step 4. ❏ If you have an 8000 model, skip to step 5. 4. For the 6000 model, replace the expansion cover bracket 1 and screw 2. Replacing the Expansion Bracket Cover on the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 129
Reassembling the Computer 1. Replace the front bezel by following the method appropriate for your computer model. ❏ To replace the front bezel on the 6000 model, position the chassis in the upright position. At an angle, align the top of the front bezel with the top slots of the chassis 1 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 130
Upgrading the Computer ❏ To replace the front bezel on the 8000 model, lay the chassis on the side with the open side up. Place the front bezel in the correct position. Ensure the slots 2 are aligned correctly, and rotate the bezel toward the chassis 1 until it snaps into place. 8-28 Replacing the - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 131
2. For either the 6000 or 8000 model, place the side access panel in the proper position on the chassis, and the chassis 2, and replace the thumbscrew(s). Upgrading the Computer Replacing the Side Access Panel on the 6000 model Getting Started Replacing the Side Access Panel on the 8000 model 8-29 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 132
Computer 3. Reconnect the power cable 1 to the computer, and plug the cable into an electrical socket 2. Reconnecting the Power Cable on the 6000/8000 (6000 shown) 4. Reconnect the modem/phone cable, if present. 5. Reconnect all peripheral devices to the computer. WARNING: To reduce the risk of - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 133
removing 8-3 replacing 8-29 adding drive 8-13 adjusting volume 3-9 application key 3-18 application recovery starting 6-3 using 6-1 arrow keys 3-18 audio CD creating 3-11 audio troubleshooting 7-5 autoscrolling 3-15 Getting Started Index C CD CD-R and CD-RW disc comparison 3-12 creating a 3-11 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 134
Compaq Recovery CD Creator using 6-7 Compaq Support Specialist 7-3 Compaq Web site 1-1 Content Advisor 4-7 D data CD creating 3-11 defragmenting hard drive 5-5 discharge, electrostatic 8-2 diskette drive installation 8-6 location 8-7 reassembling the adapter 8-16 Index-2 troubleshooting 7-9 using - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 135
Started front bezel removing (6000) 8-4 removing (8000) 8-5 replacing (6000) 8-27 replacing (8000) 8-28 function keys 3-18 H hard drive checking space 3-4 cleaning up 5-3 defragmenting 5-5 installation 8-6 location 8-7 scanning 5-4 troubleshooting 7-15 using 3-3 hard drive cables disconnecting - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 136
installing expansion card 8-22 upgrades 8-2 Instant Internet button 3-20 Internet access problems 7-18 basics 4-1 controlling access 4-7 hyperlink 4-2 keyboard buttons 3-19 online service and support 7-2 troubleshooting 7-18 using 4-1 Web browsers 4-3 Internet Buttons customising 3-22 locating 3-18 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 137
autoscrolling 3-15 buttons 3-14 clicking 3-14 double-clicking 3-14 modifying buttons 3-15 optical 3-16 scroll wheel 3-14 scrolling 3-15 troubleshooting optical 7-25 troubleshooting scroll 7-21 troubleshooting wireless 7-26 using 3-14 wireless 3-17 movie playing a 3-10 multimedia support 3-7 Index-5 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 138
Index music, listening to 3-9 My Compaq PC button 3-21 N Norton AntiVirus 5-6 numeric keys 3-18 O online community of users 7-2 service and support 7-2 optical drives disconnecting cables 8-8 reconnecting cables 8-15 using 3-5 optical mouse troubleshooting 7-25 using 3-16 Index-6 P playing DVD - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 139
mouse, troubleshooting 7-21 scrolling 3-15 Search button 3-20 shipping the computer 7-3 shutting down the computer 3-23 solving minor problems 7-4 speaker volume adjusting 3-9 standby mode entering manually 3-26 settings for 3-28 using 3-26 support finding 7-1 Web site 7-1 support guide 1-2 Index - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 140
recovery starting 6-4, 6-5, 6-6 using 6-1 using recovery CDs 6-9 System Restore using 6-2 system volume adjusting 3-9 T troubleshooting audio 7-5 CD drive 7-6 mouse 7-25 power 7-28 printer 7-31 scroll mouse 7-21 wireless keyboard 7-22 wireless mouse 7-26 turning on the computer 2-1 U upgrading 8-1 - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 141
Guide 1-2 warranty information 1-2, 7-2 Web browsers 4-3 Web sites computer support 1-1 My Presario 3-21 products and services 1-1 technical support 7-1 Index Windows logo keys 3-19 Wireless Easy Access Keyboard 3-17 wireless keyboard troubleshooting 7-22 wireless mouse troubleshooting 7-26 using - Compaq Presario 6500 | Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 142
Index Index-10 Getting Started
b
Getting Started
Compaq Presario
6000 and 8000 Series Computer
This guide helps you get acquainted
with the features of your computer,
and provides solutions to problems.
Connection locations and system
components may vary.