Compaq Presario 6500 Getting Started - Compaq Presario 6000 and 8000 Series Co - Page 73

Preparing to, Ship the Computer

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Finding Help & Support ■ Open an online service event with a Compaq Support Specialist. Do you have a product warranty issue or need to contact a technical expert? Contact Compaq online for the fastest time to a solution (not available in all countries/regions). To ensure proper handling of your service event, please include your: ❏ Product model number ❏ Product serial number (found on a label attached to the chassis) ❏ Date of purchase ❏ Detailed description of your issue or question Preparing to Ship the Computer If you have to ship the computer to Compaq for service, follow these guidelines when preparing it for shipment: ■ Back up the hard drive. ■ Make sure the backup media are not exposed to electrical or magnetic impulses. ■ Remove any diskette, CD, or DVD from the drive, and store it separately. ■ Insert a blank diskette (floppy) into the disk drive. ■ Turn off the computer and external devices. The hard drive automatically locks when the computer is turned off. Getting Started 7-3

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Getting Started
7–3
Finding Help & Support
■
Open an online service event with a
Compaq Support Specialist. Do you have a
product warranty issue or need to contact a
technical expert? Contact Compaq online for
the fastest time to a solution (not available
in all countries/regions). To ensure proper
handling of your service event, please
include your:
❏
Product model number
❏
Product serial number (found on a label
attached to the chassis)
❏
Date of purchase
❏
Detailed description of your issue or
question
Preparing to
Ship the Computer
If you have to ship the computer to Compaq for
service, follow these guidelines when preparing it
for shipment:
■
Back up the hard drive.
■
Make sure the backup media are not exposed
to electrical or magnetic impulses.
■
Remove any diskette, CD, or DVD from the
drive, and store it separately.
■
Insert a blank diskette (floppy) into the disk
drive.
■
Turn off the computer and external devices.
The hard drive automatically locks when the
computer is turned off.