Compaq Presario CQ32-100 Compaq Presario CQ32 Notebook PC and HP G32 Notebook
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- Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 1
Compaq Presario CQ32 Notebook PC HP G32 Notebook PC Maintenance and Service Guide - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 3
MSG revision history Revision A Publication date July 2010 Description ● Added HP branding and updated commodities in the following location: Product description on page 1 ● Added a newly supported Rubber feet kit to spare parts listings in the following locations: Computer major components on - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 4
iv MSG revision history - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 6
vi Safety warning notice - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 7
...25 Mass storage devices ...26 Miscellaneous parts ...27 Sequential part number listing 28 4 Removal and replacement procedures 33 Preliminary replacement requirements 33 Tools required ...33 Service considerations 33 Plastic parts 33 Cables and connectors 34 vii - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 8
guidelines 36 Workstation guidelines 36 Equipment guidelines 37 Component replacement procedures 38 Serial number ...38 Computer feet ...39 Battery ...40 Memory module ...41 RTC battery ...44 WLAN module ...45 Hard drive ...50 Optical drive ...53 Top cover ...54 Keyboard ...58 USB board ...60 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 9
...105 HDMI ...106 9 Power cord set requirements 107 Requirements for all countries or regions 107 Requirements for specific countries or regions 108 10 Recycling ...109 Battery ...109 Display ...109 Index ...115 ix - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 10
x - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 11
Product description Category Product Name Processors Chipset Graphics Description Compaq Presario HP G32 CQ32 Compaq Presario CQ32 Notebook PC √ HP G32 Notebook PC √ Intel® Core™ i5 580M, 2.66 128-MB×16 DDR3, 800-MHz) Support for BD and/or HD-DVD playback with √ √ HD Decode, and DX11 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 12
Hard drives Optical drives Camera Microphone Description Compaq Presario HP G32 CQ32 33.78-cm (13.3-in) HD LED BrightView (1366 √ √ × 768 HD) (5.2 mm) SVA 16:9 ultra wide aspect ratio √ √ 2 SODIMM slots √ √ Customer-accessible and upgradable √ √ Supports up to 8 GB of system memory - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 13
Category Audio Ethernet Wireless External media card Ports Keyboard/pointing devices Description Compaq Presario HP G32 CQ32 HD audio √ √ Supports Microsoft Premium requirements √ √ Two Altec Lansing speakers √ √ Integrated 10/100 network interface card (NIC) √ √ Integrated wireless - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 14
Serviceability Description Compaq Presario HP G32 CQ32 Taps enabled by default √ √ 6-cell (55-Wh) 2.55-Ah Li-ion battery √ √ 6-cell (47-Wh) 2.2-Ah Li-ion battery FreeDOS √ √ End-user replaceable parts: AC adapter √ √ Battery (system) √ √ Hard drive Memory module Optical drive Mini- - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 15
. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. Identifying hardware 5 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 16
up or down inside the right edge of the TouchPad. For more information about TouchPad features, refer to "Using the TouchPad" section later in this guide. 6 Chapter 2 External component identification - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 17
Lights Component (1) TouchPad light (2) Caps lock light (3) Power light (4) Wireless light Description ● Amber: The TouchPad is disabled. ● Off: The TouchPad is enabled. On: Caps lock is on. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 18
Button and speakers Component (1) Speakers (2) (2) Power button Description Produce sound. ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, briefly press the - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 19
Keys Component (1) esc key (2) fn key (3) Windows logo key (4) Windows applications key (5) Navigation keys (6) Action keys Description Displays system information when pressed in combination with the fn key. ● Displays system information when pressed in combination with the esc key. ● Press in - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 20
Display Component (1) Internal microphone (2) Integrated webcam (3) Integrated webcam light Description Records sound. Records video and captures still photographs. On: The integrated webcam is in use. 10 Chapter 2 External component identification - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 21
Description Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) Component (1) Optical drive light (2) Optical drive (3) USB ports (2) (4) AC adapter/battery charging - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 22
Left-side components Component (1) Security cable slot (2) Vent (3) External monitor port (4) RJ-45 (network) jack (5) HDMI port (6) USB port (7) Audio-in (microphone) jack (8) Audio-out (headphone) jack (9) Drive light Description Attaches an optional security cable to the computer. NOTE: The - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 23
and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Component (1) Battery bay (2) Vents (6) Description Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 24
Memory module compartment (5) Hard drive bay Description Releases the battery from the battery bay. Contains 2 memory module slots. Holds the module to restore computer functionality, and then contact technical support through Help and Support. Wireless antennas At least 2 antennas send and - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 25
(1) Power cord* Connects an AC adapter to an AC outlet. (2) AC adapter Converts AC power to DC power. (3) Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by country or region. Additional hardware components 15 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 26
number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model description (select models) 16 Chapter 3 Illustrated - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 27
Computer major components Computer major components 17 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 28
See Display assembly components on page 24 for more display assembly internal component spare part information. For use in Compaq Presario CQ32 computers 608017-001 For use in HP G32 computers 628920-001 (2) Keyboard (for use in the United States) 608018-001 (3) Top cover (includes Touchpad - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 29
Item Description Spare part number (11) RTC battery (includes mounting adhesive) 449137-001 (12) WLAN modules Atheros Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 593530-001 For use in Andorra, Antigua and Barbuda, - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 30
Item Description Spare part number Realtek RTL8191SE 802.11b/g/n WiFi Adapter 593533-001 For use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 31
Item Description Spare part number Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1 +EDR Combo Adapter 600370-001 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 32
cable is included in the Misc Cable Kit, spare part number 608009-001. (16) Base enclosure (with modem cable and ODD cable) 608008-001 (17) Battery 6-cell, 47-WHr (2.20-Ah) Li-ion 593553-001 6-cell, 55-WHr (2.55-Ah) Li-ion 593554-001 (18) Hard Drive Mounting Kit (includes retention - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 33
Item Description 500-GB, 7200 RPM 320-GB, 7200 RPM 250-GB, 7200 RPM 160-GB solid-state drive (20) Optical drive (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive with LightScribe Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Spare part number 608014-001 608013-001 608012-001 608011-001 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 34
Display assembly components Item (1) (2) (3) Description Display bezel (includes Mylar screw covers) For use in Compaq Presario CQ32-branded computers For use in HP G32-branded computers Webcam module Display panel, Brightview, high-definition, 33.78 cm (13.3-in) 24 Chapter 3 Illustrated parts - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 35
(6) (7) (8) Description Display hinge cover Display hinges Display cable kit Display WLAN antennas Display enclosure For use in Compaq Presario CQ32-branded computers For use in HP G32-branded computers Plastics Kit Spare part number 608275-001 608016-001 608272-001 608006-001 608007-001 628919 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 36
Mass storage devices Item Description Spare part number (1) Optical drives (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive with LightScribe 608021-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 608022-001 (2) Hard drive (include hard drive bracket) NOTE: The hard drive - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 37
Smart AC adapter (90-W with power factor correction) Power cord, AC, 3 wire, black, 1.83-m for use in the People's Republic of China RTC battery Rubber Feet Kit Screw Kit ● Phillips M2.0×3.0 screw ● Phillips M2.0×4.0 screw ● Phillips M2.5×3.0 broadhead screw ● Phillips M2.5×4.0 screw ● Phillips M2 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 38
part number listing Spare part number Description 449137-001 RTC battery 490371-AA1 Power cord, AC, 3-pin, black,1.83-m, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe 593530-001 Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 for use in Andorra, Antigua and Barbuda, Argentina, Aruba, - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 39
Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 593553-001 6-cell, 47-Whr (2.20-Ah) Li-ion battery 593554-001 6-cell 55-Whr (2.55Ah) Li-ion battery 593836-001 Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 40
Spare part number Description 597624-001 Intel Core i5 430M Dual Core processor (2.26-GHz, 3-MB L3 cache) 598856-001 Memory module, 2-GB, PC3 10600, 1333-MHz 598859-001 Memory module, 1-GB, PC3 10600, 1333-MHz 599092-001 Memory module, 4-GB, PC3 10600, 1333-MHz 600370-001 Broadcom 4313 802. - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 41
hard drive bracket) 608016-001 Display bracket (with hinges) 608017-001 33.78 cm (13.3-in) WXGA Brightview display assembly for use in Compaq Presario CQ32 computers 608018-001 Keyboard for use in the United States 608019-001 33.78 cm (13.3-in) display panel, high definition 608020-001 Display - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 42
Intel Core i5 460M Dual Core processor (2.53-GHz, 3-MB L3 cache) 628918-001 Display bezel (includes Mylar screw covers) for use in HP G32-branded computers 628919-001 Display enclosure for use in HP G32-branded computers 628920-001 33.78 cm (13.3-in) WXGA Brightview display assembly for use in - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 43
● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in pressure only at the points designated in the maintenance instructions. Preliminary replacement requirements 33 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 44
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 45
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 46
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 47
workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Non-conductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 48
that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size battery bay of the computer, provides important information that you may need when contacting technical support. , drivers, and support for the computer. 38 Chapter 4 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 49
Computer feet Description Rubber Feet Kit Spare part number 608228-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Component replacement procedures 39 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 50
the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. 3. Pivot the battery (2) upward and lift it out of the computer (3). To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge downward until the - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 51
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). Remove the memory module: 1. Turn the computer upside down with the front toward you. 2. Remove the Phillips PM2.5×5.0 screw - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 52
3. Lift the cover (2) and remove it (3). The memory/wireless compartment cover is included in the Plastics Kit, spare part number 608023-001. 4. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 53
5. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures 43 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 54
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Hard drive cover (see Hard drive on page 50) Remove the RTC - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 55
Tuvalu, Uganda, United Arab Emirates ,United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 593530-001 For use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 56
Description Spare part number Realtek RTL8191SE 802.11b/g/n WiFi Adapter 593533-001 For use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 57
Description Spare part number Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter 600370-001 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 58
the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the memory/wireless module compartment cover (see Memory module on page 41). Remove the WLAN module: 1. Turn the computer - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 59
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the WLAN module slot. Reverse this procedure - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 60
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the memory/wireless module compartment cover (see Memory module on page 41) Remove the hard drive: 1. Position the - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 61
3. Lift the hard drive cover (2) and remove it from the computer (3). The hard drive cover is included in the Plastics Kit, spare part number 608023-001. 4. Disconnect the hard drive cable from the system board (1). 5. Remove the four Phillips PM2.5×8.0 screws (2) that secure the hard drive to the - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 62
6. Use the Mylar tab to lift the hard drive out of the hard drive bay (3). 7. If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive 8. Lift the bracket (2) straight up and off the hard drive. Reverse - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 63
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the memory/wireless module compartment cover (see Memory module on page 41) 6. Remove the hard drive cover (see Hard - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 64
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 40). b. Hard drive (see Hard drive on page 50). c. Optical drive (see Optical drive on page 53). Remove the top cover - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 65
3. Remove the following screws that secure the top cover to the base enclosure: ● (1) 2 rubber feet ● (2) 2 Phillips PM2.0×3.0 screws (in optical drive bay) ● (3) 2 Phillips PM2.5×5.0 screws (in hard drive bay) ● (4) 10 Phillips PM2.5×8.0 screws (2 of the screws are under the feet) Component - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 66
4. Turn the computer right-side up with the front toward you. 5. Open the computer as far as possible. 6. Pry up the edges of the top cover (1), and then lift it up off the base enclosure (2) enough to gain access to the cables. 7. Release the ZIF connector to which the TouchPad cable is connected - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 67
8. Release the ZIF connector to which the TouchPad button board cable is connected and disconnect the cable from the system board (2). 9. Remove the top cover from the base enclosure. Reverse this procedure to install the top cover. Component replacement procedures 57 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 68
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the memory/wireless compartment cover (see Memory module on page 41). 6. Remove the hard drive cover (see Hard drive - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 69
2. Slide the keyboard clips off the bottom of the keyboard. 3. Pry to edges of the keyboard from the top cover (1), and the lift the top of the keyboard up from the top cover (2). 4. Slide the keyboard cable through the slot in the top cover (3). Reverse this procedure to install the keyboard. - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 70
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Hard drive (see Hard drive on page 50) b. Optical drive (see Optical drive on page 53 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 71
5. Lift the USB board (3) straight up to remove it from the computer. Reverse this procedure to install the USB board. Component replacement procedures 61 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 72
the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Optical drive (see Optical drive on page 53) b. Keyboard (see Keyboard on page 58) c. Top - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 73
7. Lift the right speaker (6) straight up to remove it from the base enclosure. Reverse this procedure to install the speaker assembly. Component replacement procedures 63 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 74
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Hard drive (see Hard drive on page 50) b. Optical drive (see Optical drive on page 53 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 75
4. Pull the clip that holds the Bluetooth module (3), and then remove the module from the base enclosure (4). Reverse the above procedure to install the Bluetooth module. Component replacement procedures 65 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 76
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Hard drive (see Hard drive on page 50) b. Optical drive (see Optical drive on page 53 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 77
5. Remove the power connector (4) from the base enclosure. Reverse this procedure to install the power connector cable. Component replacement procedures 67 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 78
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Hard drive (see Hard drive on page 50) b. Optical drive (see Optical drive on page 53 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 79
6. Remove the optical drive connector assembly (5) from the base enclosure. Reverse this procedure to install the optical drive connector. Component replacement procedures 69 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 80
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Hard drive (see Hard drive on page 50) b. Optical drive (see Optical drive on page 53 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 81
4. Remove the power button board (3). Reverse this procedure to install the power button board. Component replacement procedures 71 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 82
Compaq Presario CQ32- branded computers 33.78 cm (13.3-in) WXGA Brightview display assembly for use in HP from the computer. 4. Remove the battery (see Battery on page 40). 5. Disconnect the Support the display assembly when removing the display screws in the following steps. Failure to support - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 83
6. Remove the display assembly (4). 7. If it is necessary to replace any of the display assembly internal components, remove the following screw covers and screws. (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×4.0 screws 8. Flex the inside edge of the top (1), - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 84
9. Remove the display bezel (4). The display bezel is available using spare part numbers 608020-001 (for use in Compaq Presario CQ32-branded computers), and 628918-001 (for use in HP G32-branded computers). 10. If it is necessary to replace the webcam module, remove the tape from the webcam module - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 85
12. Lift up the bottom of the panel (3), and them remove the panel from the enclosure (4). The display panel is available using the spare part number 608019-001. 13. If it is necessary to replace the display cable, follow these steps: a. Turn the display panel upside down in front of you. b. - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 86
The display cable is available in the display cable kit, spare part number 608272-001. 14. If it is necessary to replace the display hinges, remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the display. 15. Remove the display hinges (2) from the display. Display hinges are - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 87
18. Remove the wireless antennas and cables (4) from the display enclosure. The wireless antennas and cables are included in the display cable kit, spare part number 608272-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 77 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 88
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Hard drive (see Hard drive on page 50) b. WLAN module (see WLAN module on page 45 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 89
h. Power connector cable (see Power connector cable on page 66) i. Display (see Display assembly on page 72) 1. Turn the computer upright with the left side toward you. 2. Remove the two Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. 3. Loosen the captive screw in the - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 90
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Hard drive (see Hard drive on page 50) b. WLAN module (see WLAN module on page 45 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 91
2. Disconnect the fan cable from the system board. 3. Follow the sequence embossed on heat sink to loosen the six captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 92
4. Remove the fan/heat sink assembly from the system board (2). The thermal material must be thoroughly cleaned from the affected surfaces on the system board (1), (3) and from the affected surfaces on the fan/heat sink assembly (2), (4) each time the fan/heat sink assembly is removed. Thermal pads - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 93
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the following components: a. Hard drive (see Hard drive on page 50) b. WLAN module (see WLAN module on page 45 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 94
h. Display assembly (see Display assembly on page 72) i. System board (see System board on page 78) j. Fan/heat sink assembly (see Fan/heat sink assembly on page 80) Remove the processor: 1. Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 2. Lift the - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 95
5 Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 96
then press enter. Your change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 97
Displaying system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the "Press the ESC key - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 98
in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information To do this ● View and change the system time and date. ● View identification information about - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 99
System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology ( ―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 100
Diagnostics menu Select To do this Hard Disk Self Test Run a comprehensive self-test on the hard drive. NOTE: On models with two hard drives, this menu option is called the Primary Hard Disk Self Test. Secondary Hard Disk Self Test (select models only) Run a comprehensive self-test on a - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 101
6 Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) 22.8 cm (8.98 in) 34.8 cm (13.70 in) 2.5 to 3.2 cm (0.98 to 1.26 in) < 2. - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 102
33.78-cm (13.3-in) display specifications Dimensions Active diagonal size Active area Resolution Weight Contrast ratio Luminance Luminance uniformity Lifetime (1/2 luminance) Backlight Response time Surface treatment Total power consumption Viewing angle 33.78 cm (13.30 in) 293.38 x 165.02 1366 × - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 103
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 93 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 104
DVD±RW SuperMulti DL Drive with LightScribe specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 105
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode Read: Write: CD-DA, - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 106
(I/O) ports, interrupt request (IRQ) lines, and memory addresses. If two devices require the same resource and create a device conflict, you can manually change the resource settings in Device Manager to be sure each setting is unique. CAUTION: Improperly changing resource settings can disable your - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 107
maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver without performing a - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 108
to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. Note the following guidelines before creating recovery discs: NOTE: The external hard Recovery Manager > Recovery Disk Creation. 2. Follow the on-screen instructions. 98 Chapter 7 Backup and recovery - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 109
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically. ● - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 110
All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. NOTE: Windows includes the User Account running utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back up - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 111
3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 112
f11 while the "Press for recovery" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. 102 Chapter 7 Backup and recovery - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 113
8 Connector pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) 103 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 114
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 104 Chapter 8 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 115
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground RJ-45 (network) 105 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 116
HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Signal TMDS data 2+ TMDS data 2 shield TMDS data 2- TMDS data 1+ TMDS data 1shield TMDS data 1- TMDS data 0+ TMDS data 0 shield TMDS data 0- TMDS clock+ TMDS clock shield TMDS clock- CEC No connect DDC clock DDC data Ground +5V power Hot - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 117
9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 118
Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 119
battery in general household waste. Follow the local laws and regulations in your area for computer battery them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the provided in this chapter are general disassembly instructions. Specific details, such as screw - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 120
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 121
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside- - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 122
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 112 Chapter - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 123
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 124
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 125
spare part numbers 22, 40 battery bay, identifying 13 battery charging light, identifying 11 battery release latch 14 bays battery 13 hard drive 14 bezel 105 Universal Serial Bus (USB) 105 connector, power 11 connectors, service considerations 34 cord, power 15 D Diagnostics menu 90 Digital Media - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 126
18, 58 keys action 9 esc 9 fn 9 function 9 navigation 9 Windows applications 9 Windows logo 9 L LAN Power Saving 89 language support 89 latch, battery release 14 lights AC adapter 11 battery charging 11 caps lock 7 hard drive 12 optical drive 11, 12 power 7 TouchPad 7 webcam 10 wireless 7 M Main - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 127
processors 1 product name 1 security 4 serviceability 4 wireless 3 product name 1 R recovering a program or driver 97 from the dedicated recovery partition settings 87 RJ-45 (network) jack identifying 12 pin assignments 105 RTC battery removal 44 spare part number 19, 27, 28, 44 Rubber feet kit - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 128
hard drive 93 optical drive 94, 95 system resources 96 starting Setup Utility 85 static-shielding materials 37 supported discs 98 system board removal 78 spare part number 31, 32 spare part numbers 18, 78 System Configuration menu 89 system failure or instability 97 - Compaq Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook - Page 129
Compaq Presario CQ32
Notebook PC
HP G32 Notebook PC
Maintenance and Service Guide