Compaq Presario CQ56-100 Limited warranty and technical support - (1 Year) - Page 8

Limited software technical support is available only for software preinstalled on the computer by Compaq. Limited software technical support includes the following services: „ Assisting the customer to reinstall a preinstalled operating system. „ Assisting the customer to uninstall and reinstall any preinstalled software. „ Interpreting error messages related to the operating system or preinstalled software. For help using Compaq software, see the Compaq Web site at http://www.compaq.com/support. For help using third-party software, refer to the online Help included with the software or see the manufacturer's Web site, if available. Additional fee-based telephone technical software support services may be available. Types of Warranty Service To enable Compaq to provide the best possible support and service during the Limited Warranty Period, Compaq strongly encourages customers to use available support technologies provided by Compaq. These include diagnostics, configuration tools, and Compaq remote support solutions where appropriate. You should make periodic backup copies of the data and programs stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss of the data. Before returning the Compaq Product for service, be sure to back up data and remove any confidential, proprietary, or personal information. During service, the hard drive may be erased and the programs restored to their original state. The following types of warranty support service may be available for your Compaq Product. Customer Replaceable Parts Where available, Compaq ships approved replacement parts directly to you to fulfill the warranty on your Compaq Product. After you contact Compaq and the fault diagnosis identifies that the problem can be fixed 6 English