Compaq Presario SR1000 Compaq Presario Desktop Products - Warranty and Support
Compaq Presario SR1000 - Desktop PC Manual
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- Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 1
Desktop Products Warranty and Support Guide 1 Year Parts and Labor 1 Year Technical Telephone Support 24 Hours a Day, 7 Days a Week IMPORTANT NOTE If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 2
- Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 3
PC Help and Tools. 3 Compaq Customer Care Web support. For product information, driver updates, troubleshooting and much more, go to: http://www.compaq.com/consumersupport 4 Chat online with a qualified support specialist to solve your problem. Available through the Help & Support Center on your PC - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 4
mode. Press the On button to turn on the PC. Inspect the monitor video connector for bent pins. If no pins are bent, reconnect the monitor connector cable on the back of the PC. Hard Disk Drive Symptom PC seems to be locked up and not responding. Problem Program in use has stopped responding to - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 5
to the Internet. Problem Internet Service Provider (ISP) account PC, and turn on your PC. Restart or turn off your PC using the mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or contact Support for replacement details. Replace the two AA alkaline batteries - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 6
system into its memory and to clear some tracking information. This may eliminate some problems that can remain after performing a Restart. To turn off the computer just click Start, choose Turn Off Computer, and then click Turn Off. • Driver Rollback This Microsoft Windows XP feature is part of the - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 7
#1, then #2, and then #3. Problem/Status You installed a new application or device driver An application does not work A device driver does not work PC stops responding or does not work You replaced the hard disk drive or removed the partition Microsoft System Restore 1 1 1 Application Recovery - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 8
DVDs for your PC by using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number. The discs set contains the operating system, drivers, and application - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 9
instructions. Store the Recovery Tools CD in a safe place. System Restore WARNING: Try System Restore before using the Compaq System Recovery program. If software on your hard drive accidentally gets erased or damaged, first use the Microsoft System Restore feature in Windows XP to restore the PC - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 10
put the disc in a DVD drive. 5 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 11
the drive tray ejects. Remove the disc. 9 After the PC restarts, a series of startup screens appears. To proceed with the initial Microsoft Windows setup, you must answer a few questions. 10 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 12
-replaceable Parts You can easily replace many of the internal and external PC parts yourself. This is the fastest method of repair, where the part is conveniently sent with next-day service to your home or business. We pay the shipping and handling. Detailed instructions are included to guide - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 13
replace software media, which does not execute its programming instructions due to such defects. HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the Compaq Presario - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 14
specific supplied diagnostic programs before replacement remove. Software Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by HP on the Compaq branded PC or that was included with the Compaq branded PC , DOWNLOADING, OR - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 15
with/for your HP Product, whether in the form of a hard disk drive-based solution, an external media-based recovery solution (e.g. floppy disk, CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the hard disk of the HP Product with/for which the recovery - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 16
paid by you separately for the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE . To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 17
95015-4010 USA declares that the product Product Name: Compaq Presario Personal Computer System Model Number(s): 8000 series, S0000 series, SR1000 series, and SA4000 series Product Options: All conforms to the following Product Specifications: Safety: IEC 60950:1999/EN 60950:2000 IEC 60825 - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 18
Repair Center should perform all repairs. It is the responsibility of users requiring service to report the problem to Compaq's Consumer PC Division, or to one of our authorized agents. Service can be obtained by calling the Compaq Customer Support Center at 1-800-OK-COMPAQ (United States). 18 - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 19
number of the sending machine or such business, entity, or individual. ENERGY STAR Compliance Compaq Presario PCs cases, the company's inside wiring associated with a single line individual service connections of the power utility, telephone Interface Card (NIC) receptacle. SAVE THESE INSTRUCTIONS DOC - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 20
levels are inside the power supply and modem of this product. WARNING: Do not operate the computer with the cover removed. Lithium Battery Caution WARNING: The PC uses a lithium battery, type CR2032. There is danger of an explosion if the battery is incorrectly replaced. Replace only with the same - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 21
could be fatal. 7 6 5 4 3 1 2 Antenna Grounding Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna Discharge Unit (NEC - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 22
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Compaq Presario Desktop Products
Warranty and
Support Guide
±
1 Year Parts and Labor
±
1 Year Technical Telephone Support
±
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are
available 24 hours a day, 7 days a week. We have specialists available to help you with
your technical support questions as they arise via the Web or phone (see Contact Numbers
chart within this document). As our valued customer, we want to make sure that your support
needs are met and any issues resolved as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it’s important to have the following
information handy. Please take a moment to write down your product information for future
reference.
Model Number: _____________________________________________________________________
Serial Number: _____________________________________________________________________
Purchase Date: _____________________________________________________________________
System or Product Number: ______________________________________________________