Compaq Presario SR1000 Warranty and Support Guide - 1 year - Page 3

InterVideo 510-651-0888 http://www.intervideo.com Microsoft Network 800-386-5550 http://support.msn.com Symantec - Norton AV http://www.symantec.com/techsupp Intuit - Quicken Basic 900-555-4688 http://www.intuit.com Sonic (only CD-RW and DVD+RW/+R models) http://www.sonic.com Yahoo! http://www.yahoo.com Warranty and License Information Total Care Total Care provides fast, friendly, and effective expert advice for all your Compaq-branded products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your PC's Help and Support Center for the fastest resolutions. For more information on your support and services options visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact Total Care Support and Services? • The Help and Support Center or other support tools on your PC do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the Customer Care Web support site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with your product, and it does not work. Total Care Technical Agents are available 24 hours a day via 1-(800)-652-6672 (1-800-OK Compaq) to provide expert assistance. NOTE: Support options, availability, and hours vary by product, country/region, and language and are subject to change. Total Care Out-of-Warranty Support Options Even after your warranty has ended, Total Care can still provide you with service and support options on your Compaq-branded product: • Visa and MasterCard holders in the United States or callers from Canada, call 1-800-652-6672 (1-800-OK Compaq). • 1-time technical support, $40* USD (Can $34.99*) per call. • 1-year unlimited technical support, $75* USD (Can $64.99*). *Prices are subject to change without notice and may vary based on your product. Fees are charged to your Visa or MasterCard. Protect Your Investment Protect your investment with an Extended Service Plan. Allow Total Care to provide you with total peace of mind while you get the most out of your investment. Service coverage begins on product purchase date, and you must purchase the Extended Service Plan within the first year after purchasing the computer. The hardware service offering is determined based on the outcome of system self-test programs that you run during your initial call to Total Care. 3