HP Servers Troubleshooting Guide
iii
Contents
About This Guide
Who Should Use This Guide
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xi
How to Use This Guide
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xii
Key Terms
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xii
Symbols in Text
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xiii
Reader’s Comments
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xiii
HP Resources
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xiii
Chapter 1
Diagnosing the Problem
Developing a Troubleshooting Plan
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1-2
Preparing to Troubleshoot the Server
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1-3
Preparing the Server for Diagnosis
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1-3
Using a Troubleshooting Methodology
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1-3
Gathering Information
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1-5
Preliminary Information
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1-5
When the Server Does Not Start
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1-6
When the Self-Tests Fail
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1-12
When the Operating System Does Not Load
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1-15
Locating Troubleshooting Information
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1-18
Contacting HP
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1-20
Contacting Technical Support or Authorized Reseller
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1-20
Server Information You Need
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1-21
Operating System Information You Need
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1-22