D-Link DIR-836L Manual - Page 131

Troubleshooting

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Section 6 - Troubleshooting Troubleshooting This chapter provides solutions to problems that can occur during the installation and operation of the DIR-836L. Read the following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your computer will look similar to the following examples. 1. Why can't I access the web-based configuration utility? When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website nor do you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility. • Make sure you have an updated Java-enabled web browser. We recommend the following: - Microsoft Internet Explorer® 7 and higher - Mozilla Firefox - Google™ Chrome - Apple Safari 4 and higher • Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on. • Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it. D-Link DIR-836L User Manual 126

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126
D-Link DIR-836L User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-836L. Read the following
descriptions if you are having problems. The examples below are illustrated in Windows® XP.
If you have a different operating
system, the screenshots on your computer will look similar to the following examples.
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website nor do you have
to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on
the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Microsoft Internet Explorer® 7 and higher
- Mozilla Firefox
- Google™ Chrome
- Apple Safari 4 and higher
•
Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different
cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on.
•
Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton
Personal Firewall, and Windows
®
XP firewall may block access to the configuration pages. Check the help files included with
your firewall software for more information on disabling or configuring it.