D-Link DWA-552 Product Manual - Page 40

I cannot connect to the access point or the wireless router., The DWA-552 Power and Link lights are - d link xtreme

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Page 40 highlights

Section 5 - Troubleshooting 2. I cannot connect to the access point or the wireless router. • Make sure that the SSID on the DWA-552 Desktop PCI Adapter is exactly the same as the SSID on the Access Point or wireless router. • Move the DWA-552 and Access Point or Wireless router into the same room and then test the wireless connection. • Disable all security settings. (WEP, MAC Address Control, AES) • Make sure that the Radio is not locked down to a different frequency. • Turn off your Access Point and the computer with the DWA-552. Turn on the Access Point, and then turn on the computer with the DWA-552. • Refresh the DWA-552 Utility. 3. The DWA-552 Power and Link lights are not on. • Check to see if the DWA-552 Desktop PCI Adapter is firmly inserted into the PCI slot of your laptop computer. 4. I forgot my encryption key. • Reset the Access Point to its factory default settings and restore the DWA-552 Xtreme N® Desktop PCI Adapter to the factory default settings. The default settings are listed in the Configuration section in this manual. D-Link DWA-552 User Manual 40

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40
D-Link DWA-552 User Manual
Section 5 - Troubleshooting
• Make sure that the SSID on the DWA-552 Desktop PCI Adapter is exactly the same as the SSID on the Access
Point or wireless router.
• Move the DWA-552 and Access Point or Wireless router into the same room and then test the wireless connection.
• Disable all security settings. (WEP, MAC Address Control, AES)
• Make sure that the Radio is not locked down to a different frequency.
• Turn off your Access Point and the computer with the DWA-552.
Turn on the Access Point, and then turn on the
computer with the DWA-552.
• Refresh the DWA-552 Utility.
2. I cannot connect to the access point or the wireless router.
• Check to see if the DWA-552 Desktop PCI Adapter is firmly inserted into the PCI slot of your laptop computer.
3.
The DWA-552 Power and Link lights are not on.
•
Reset the Access Point to its factory default settings and restore the DWA-552 Xtreme N® Desktop PCI Adapter
to the factory default settings. The default settings are listed in the Configuration section in this manual.
4.
I forgot my encryption key.