DIRECTV H23 User Guide - Page 59

Frequently Asked Questions

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CHAPTER 5 - TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS Why does my Progress Bar freeze while acquiring guide data / data from satellite? While the "Acquiring Guide Data" or "Acquiring Data From Satellite" message is on the screen, progress freezes during download. Possible Causes: This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress bar again. May happen if your satellite dish isn't adjusted properly. Solution: If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the DIRECTV® Receiver and wait for program guide information to be acquired. Why does my DIRECTV® Receiver turn on or change channels unexpectedly? Your receiver changes to a different channel without a remote control command. Possible Causes: A scheduled autotune may be about to begin, so the receiver is changing channels to tune the show as requested. Your TV's timer may have been activated. Solution: Check your To Do List to see if there are other scheduled autotunes. Press MENU, select "Extras," then "Manage Autotunes", then "To Do list". Check your TV owner's manual to turn off the TV's timer. 59

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59
FREQUENTLY ASKED QUESTIONS
Why does my Progress Bar freeze while acquiring guide data / data from satellite?
While the “Acquiring Guide Data” or “Acquiring Data From Satellite” message is on the screen, progress freezes during download.
Possible Causes:
This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress bar again.
May happen if your satellite dish isn’t adjusted properly.
Solution:
If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of
the DIRECTV
®
Receiver and wait for program guide information to be acquired.
Why does my DIRECTV
®
Receiver turn on or change channels unexpectedly?
Your receiver changes to a different channel without a remote control command.
Possible Causes:
A scheduled autotune may be about to begin, so the receiver is changing channels to tune the show as requested.
Your TV’s timer may have been activated.
Solution:
Check your To Do List to see if there are other scheduled autotunes. Press MENU, select “Extras,” then “Manage Autotunes”,
then “To Do list”.
Check your TV owner’s manual to turn off the TV’s timer.
CHAPTER 5 -
TROUBLESHOOTING & FAQS