Dell 1815dn Service Manual - Page 121
Network Problems Troubleshooting, General Problems
UPC - 000061100008
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Troubleshooting 7.8 Network Problems Troubleshooting 7.8.1 General Problems Problem Solution System does not function with some wrong values entered y mistake while configuring. Not able to access from SNMP Manager. SyncThru is unable to automatically detect print servers. SyncThru is unable to automatically detect print servers. You cannot see any of DHCP server, BOOTP server or RARP server,when you want to set IP address to print server. Print server does not print using TCP/IP protocol. Unable to print in NetWare environment. The status of printer is displayed 'unknown' in SyncThru. The name of printer is displayed empty while adding a port and the printer doesn't function. Possibly the parameters in PortThru are corrupted.Restart the system and set to factory defaults on the printer front panel or on your computer using SyncThru. Try pinging from the same system on which SNMP manager is running. If it does not succeed,there must be a problem with network connectivity between the manager and PortThru.If ping succeeds,verify that community names with sufficient permissions have been used. Check the environment as described in Auto Detection of Print Server. Check NetWare file server consoles for error messages regarding nodes with conflicting network numbers. On Network Interface in SyncThru,you should set "Static" to "IP Address Assignment Method" in TCP/IP tab.You should set IP address,Subnet Mask and Default Gateway to print server. 1.Check whether TCP/IP protocol is installed in your PC. 2.Check whether your PC is on the same network with print server . Use SyncThru to see if PortThru indicates that queue is serviceable. If not, the login permissions may have changed or the configuration information for queues,printers and print servers may have been changed. Verify using PCONSOLE and NWADMIN that the configuration is correct and check the job queue to see if the print job exists. Check that NetWare is enabled on PortThru.Check that the Check Job every is configured on PortThru. 1.Check the protocol of your PC and install DLC/LLC or IPX/SPX protocol. 2.Assign IP Address to PortThru using the front panel. 1.Check the protocol of your PC and install DLC/LLC or IPX/SPX protocol. 2.Assign IP Address to PortThru using the front panel. 7-28 Service Manual