Dell 2145cn User Guide - Page 78
Scanning problems, Dell Scan Manager problems, Fax problems, CONDITION, SUGGESTED SOLUTIONS
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Scanning problems CONDITION SUGGESTED SOLUTIONS The scanner does not work. • Ensure that you place the original to be scanned face down on the scanner glass, or face up in the DADF. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the USB cable is connected properly. • Ensure that the USB cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Check scan setting in the SmarThru Configuration or the application you want to use to make certain that the scanner job is being sent to the correct port. The unit scans very slowly. • Check if the printer is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide. Message appears on • There may be a copying or printing job in your computer progress. When that job is complete, try your screen: job again. • "Device cannot be • The Selected port is currently being used. set to the H/W Restart your computer and try again. mode you want." • The printer cable may be improperly • "Port is being used connected or the power may be off. by another • The scanner driver is not installed or the program." operating environment is not set up properly. • "Port is Disabled. • Ensure that the printer is properly connected • "Scanner is busy and the power is on, Then restart your receiving or computer. printing data. • The USB cable may be improperly When the current connected or the power may be off. job is completed, try again." • "Invalid handle." • "Scanning has failed." Dell Scan Manager problems CONDITION I cannot use the Dell Scan Manager. SUGGESTED SOLUTIONS Check your operating system. Supporting operating systems are Windows 2000/XP/ 2003/2008/Vista. Fax problems CONDITION SUGGESTED SOLUTIONS The printer is not working, there is no display and the buttons are not working. • Unplug the power cord and plug it in again. • Ensure that there is power to the electrical outlet. No dial tone sounds. • Check that the phone line is connected properly. • Check that the phone socket in the wall is working by plugging in another phone. The numbers stored in memory do not dial correctly. Ensure that the numbers are stored in memory correctly. Print a Phone Book list, referring to see "Printing Address Book" on page 51. The original does not • Ensure that the paper is not wrinkled and feed into the printer. you are putting it in correctly. Check that the original is the right size, not too thick or thin • Ensure that the DADF is firmly closed. • The ADF rubber pad may need to be replaced. See "Replacing the DADF rubber pad" on page 62. Faxes are not received automatically. • The receiving mode should be set to Fax. • Ensure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. The printer does not • Ensure that the original is loaded in the send. DADF or on the scanner glass. • Sending should show up on the display. • Check the fax printer you are sending to, to see if it can receive your fax. The incoming fax has • blank spaces or is of poor-quality. • • • The fax printer sending you the fax may be faulty. A noisy phone line can cause line errors. Check your printer by making a copy. The toner cartridge may be empty. Replace the toner cartridge, referring to page 59. Some of the words on an incoming fax are stretched. The fax printer sending you the fax had a temporary document jam. There are lines on the originals you send. Check your scan unit for marks and clean it. See "Cleaning the scan unit" on page 58. 78 | Troubleshooting