Dell Alienware M11x Mobile Manual - Page 72
When troubleshooting your computer, remember the following safety guidelines
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CHAPTER 5: TROUBLESHOOTING When troubleshooting your computer, remember the following safety guidelines: • Before touching any of the computer's internal components, touch an unpainted portion of the chassis. Doing so will safely discharge any static electricity, which could damage your computer. • Turn off your computer and any connected peripherals. • Disconnect any peripherals from your computer. Things to check: • Ensure that the AC adapter cable is properly connected between your computer and a grounded, three-prong power outlet. Ensure that the power outlet is working. • Ensure the UPS or power strip is turned on (if applicable). • If your peripheral devices (e.g. keyboard, mouse, printer, etc.) are not working, ensure that all connections are secure. • If any computer components were added or removed before the problem began, check to see if you performed the installation or removal procedures properly. • If an error message appears on the screen, write down the exact error message prior to calling Alienware Technical Support to aid in diagnosing and resolving your issue. • If an error occurs in a specific program, see the program's documentation. 72