Dell C3765dnf Dell Multifunction Color Laser Printer Users Guide - Page 553

MPF Multi-feed Jam 1 Ensure the media type you are using. - - If using coated paper, go to action 2. If using other type of print media, go to action 3. 2 Load coated paper one sheet at a time. The task is complete. Go to action 4. Does this solve your problem? 3 Use print media that is not damp. The task is complete. Go to action 4. Does this solve your problem? 4 Fan the print media. The task is complete. Go to action 5. Does this solve your problem? 5 Wipe the retard roller in the MPF where the multi-feed occurred with a The task is complete. Contact Dell. cloth moistened with water. Does this solve your problem? Noise Action Yes 1 To specify the cause of the noise, perform the Auto Registration Adjustment. The task is complete. Does this solve your problem? 2 Replace the transfer belt unit, the 2nd BTR, and the retard roller. The task is complete. a Replace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller." b After you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 3 Replace the fusing unit. The task is complete. a Replace the fusing unit. See "Replacing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 4 Replace the waste toner box. The task is complete. Does this solve your problem? 5 Replace the drum cartridges. The task is complete. Does this solve your problem? No Go to action 2. Go to action 3. Go to action 4. Go to action 5. Go to action 6. Troubleshooting Guide 551