Dell Inspiron 15 M5030 Inspiron 15 M5030 Setup Guide - Page 48
unable to perform an operating system, You might lose data if you are
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Solving Problems If the computer stops responding or a solid blue screen appears - CAUTION: You might lose data if you are unable to perform an operating system shutdown. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button until the computer turns off and then restart your computer. If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to check the hard drive or CDs. • Save and close any open files or programs and shut down your computer through the Start menu. • Check the software documentation or contact the software manufacturer for troubleshooting information: --Ensure that the program is compatible with the operating system installed on your computer. --Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. --Ensure that the program is installed and configured properly. --Verify that the device drivers do not conflict with the program. --If necessary, uninstall and then reinstall the program. 46