Dell Inspiron 15Z 5523 Me and My Dell - Page 144
Laptop Keyboard, reconnect one device at a time to identify the device that is causing
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Laptop Keyboard 1. Shut down the computer. 2. Restart the computer and test the keyboard. 3. If the keyboard is still not working: a. Shut down the computer. b. Disconnect all the external devices. c. Test the keyboard. 4. If the keyboard works with all the external devices disconnected, reconnect one device at a time to identify the device that is causing the problem. 5. If a particular key is not working or is stuck, shut down the computer and carefully clean the keyboard using a can of compressed air. 6. Disable any software that may change the way the keyboard responds. 7. If the keyboard is still not working, contact Dell. 144 Troubleshooting
144
Troubleshooting
Laptop Keyboard
1.
Shut down the computer.
2.
Restart the computer and test the keyboard.
3.
If the keyboard is still not working:
a.
Shut down the computer.
b.
Disconnect all the external devices.
c.
Test the keyboard.
4.
If the keyboard works with all the external devices disconnected,
reconnect one device at a time to identify the device that is causing
the problem.
5.
If a particular key is not working or is stuck, shut down the computer
and carefully clean the keyboard using a can of compressed air.
6.
Disable any software that may change the way the keyboard responds.
7.
If the keyboard is still not working, contact Dell.