Dell OptiPlex 5090 Small Form Factor Service Manual

Dell OptiPlex 5090 Small Form Factor Manual

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  • Dell OptiPlex 5090 Small Form Factor | Service Manual - Page 1
    OptiPlex 5090 Small Form Factor Service Manual Regulatory Model: D15S Regulatory Type: D15S004 October 2021 Rev. A02
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    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell OptiPlex 5090 Small Form Factor | Service Manual - Page 3
    Contents Chapter 1: Working inside your computer 6 Safety instructions...6 Before working inside your computer...6 Safety precautions...7 Electrostatic discharge-ESD protection...7 ESD field service kit ...8 Transporting sensitive components...9 After working inside your computer...9 Chapter 2:
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    the intrusion switch...52 Power-supply unit...53 Removing the power-supply unit...53 Installing the power-supply unit...55 Processor...58 Removing the processor...58 Installing the processor...59 System board...61 System board callouts - 5090 Small Form Factor 61 Removing the system board
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    BIOS (System Setup) and System passwords 92 Chapter 5: Troubleshooting...93 Dell SupportAssist Pre-boot System Performance Check diagnostics 93 Running the media and recovery options...95 WiFi power cycle...95 Drain residual flea power (perform hard reset)...95 Chapter 6: Getting help and
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    www.dell.com/ regulatory_compliance. WARNING: Disconnect your computer from all power troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions
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    field service kit when working inside any to avoid electrostatic discharge (ESD) damage. ● After removing any system component, carefully place the removed component on an anti-static mat. ● Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted. Standby power Dell
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    damage to recognize and troubleshoot is the intermittent (also ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use parts or parts to be returned to Dell, it is critical to place these parts in anti-static
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    wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. Transporting
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    list Component Screw type Quantity M.2 2230/2280 solid-state drive M2x3 1 Image SD-card reader M3x5 2 WLAN card Fan and heatsink assembly M2x3 1 Captive screws 4 Power-supply unit System board 6x32 3 6-32 4 10 Removing and installing components
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    Major components of your system 1. Side cover Removing and installing components 11
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    bracket 10. Optical Drive 11. Front bezel 12. Chassis 13. System board 14. Chassis fan 15. Power Supply Unit 16. Powered Graphical processing unit 17. M.2 WLAN 18. Speaker NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are
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    Steps 1. Unroute the PSU cable from the routing guides on the SD-card reader bracket. 2. Remove the two screws (M3x5) that secure the SD-card bracket to the system board and computer. 3. Lift the
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    2. Install the two screws (M3x5) that secure the SD-card bracket to the system board and computer. 3. Reroute the cables through the routing guides on the SD-card reader bracket. Next steps 1. Install the 2.5/3.5-inch hard-drive caddy. 2. Install the hard-drive and optical-drive bracket. 3. Install
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    Steps 1. Slide the release latch to the right until your hear a click and slide the cover towards the back of the computer. 2. Lift the side cover from the computer. Removing and installing components 15
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    Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image shows the side cover and provides a visual representation of the installation procedure. 16 Removing and
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    Steps 1. Place the side cover onto the system aligning the tabs on the chassis. 2. Slide the side cover towards the front of the computer until you hear the release latch click. Next steps 1. Follow the procedure in after working inside your computer. Front bezel Removing the front bezel
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    Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure. 18
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    Steps 1. Align and insert the front-bezel tabs with the slots on the chassis. 2. Rotate the front bezel towards the chassis and snap it into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. 2.5-inch hard drive Removing the 2.5-inch hard-
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    Steps 1. Disconnect the hard-drive data and power cables from the connectors on the hard drive and push from the tabs on the right side and slide the hard-drive caddy out. NOTE: The hard-drive's power and data cables can only connected from the bottom side of the caddy. Make a note of the
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    Steps 1. Pull the two tabs from the hard-drive caddy away from the hard-drive. 2. Slide the hard-drive towards the right to free it from the mounting points on the caddy and lift it away from the system. Installing the 2.5-inch hard drive Prerequisites If you are replacing a component, remove the
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    Steps 1. Align the hard-drive with the mounting points on the caddy and place the hard-drive onto it. 2. Pull the tabs on the right side of the caddy until the hard-drive clicks into place. Next steps 1. Install the 2.5-inch hard-drive caddy. 2. Install the front bezel. 3. Install the side cover. 4.
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    side of the caddy down until it clicks into place. NOTE: Use the arrows seen on the caddy as guides to identify the tabs on the tray. 2. Connect the hard-drive data and power cables to the connectors on the hard drive. Next steps 1. Install the front bezel. 2. Install the side cover
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    of the removal procedure. Steps 1. Disconnect the hard-drive data and power cables from the connectors on the hard drive and push the left tab right side and slide the hard-drive caddy out. NOTE: The hard-drive's power and data cables can only connected from the bottom side of the caddy.
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    Steps 1. Pull the two tabs from the hard-drive caddy away from the hard-drive. 2. Slide the hard-drive towards the right to free it from the mounting points on the caddy and lift it away from the system. Installing the 3.5-inch hard drive Prerequisites If you are replacing a component, remove the
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    Steps 1. Align the hard-drive with the mounting points on the caddy and place the hard-drive onto it. 2. Pull the tabs on the right side of the caddy until the hard-drive clicks into place. Next steps 1. Install the 3.5-inch hard-drive caddy. 2. Install the front bezel. 3. Install the side cover. 4.
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    side of the caddy down until it clicks into place. NOTE: Use the arrows seen on the caddy as guides to identify the tabs on the tray. 2. Connect the hard-drive data and power cables to the connectors on the hard drive. Next steps 1. Install the front bezel. 2. Install the side cover
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    About this task The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the single (M2x3) screw that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the
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    Steps 1. Align the solid-state drive with the socket on the system board and slide it in. 2. Replace the single (M2X3) screw that secures the M.2 solid-state drive to the system board. Next steps 1. Install the 2.5/3.5-inch hard-drive caddy. 2. Install the front bezel. 3. Install the side cover. 4.
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    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the
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    Steps 1. Align the solid-state drive with the socket on the system board and slide it in. 2. Replace the single (M2X3) screw that secures the M.2 solid-state drive to the system board. Next steps 1. Install the 2.5/3.5-inch hard-drive caddy. 2. Install the front bezel. 3. Install the side cover. 4.
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    Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot. 2. Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot. NOTE: Grasp the memory module near the securing clip, and then
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    Steps 1. Ensure that the securing clips are in an open position. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Insert the memory module into the memory-module connector until the memory module snaps into position and the securing clip locks in place. NOTE: The
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    34 Removing and installing components
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    to lift the bracket. 5. Lift the bracket upwards and detach it from the mounting points on the top portion of the chassis. 6. Disconnect the power and SATA cables from the optical drive and lift the bracket away from the computer. Installing the hard-drive and optical-drive bracket Prerequisites If
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    36 Removing and installing components
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    towards the right to lock the bracket in place. 5. Route the optical drive's power and data cables through the routing guide on the bracket. 6. Route the hard-drive power and SATA cables through the routing guide on the lock. Next steps 1. Install the 2.5/3.5-inch hard-drive caddy. 2. Install the
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    Optical drive Removing the slim optical-drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5/3.5-inch hard-drive caddy. 5. Remove the hard-drive and optical-drive caddy. About this task The
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    Installing the slim optical-drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images show the slim optical-drive and provide a visual representation of the installation procedure. Steps 1.
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    WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5/3.5-inch hard-drive caddy. 5. Remove the hard-drive and optical-drive bracket. About this task The following images
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    4. Slide and remove the wireless card at an angle from the wireless-card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the
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    2. Slide and place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the wireless-card slot. 4. Slide the wireless card at an angle into the wireless-card slot. 5. Replace the screw (M2x3) that secures the wireless card to the system board. Next
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    Installing the heat-sink and fan assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat-sink and fan assembly and provides a visual representation of
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    About this task The following images indicate the location of the fan and provide a visual representation of the removal procedure. Steps 1. Disconnect the fan cable from the connector on the system board. 2. Loosen the four captive screws that secure the fan to the heat-sink assembly. 3. Lift the
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    Steps 1. Place the fan onto the heat-sink assembly. 2. Tighten the captive screws that secure the fan to the heat-sink assembly. 3. Connect the fan cable to the connector on the system board. Next steps 1. Install the front bezel. 2. Install the side cover. 3. Follow the procedure in after working
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    Steps 1. Lift the pull tab and open the expansion-card door. 2. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the PCIe x16 card slot. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before
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    Steps 1. Align the graphics card with the PCIe x16 card slot on the system board. 2. Using the alignment post, connect the card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Close the expansion-card door, and press until it clicks into place. Next steps 1. Install
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    4. Remove the fan assembly. About this task The following images indicate the location of the optional I/O Modules and provides a visual representation of the removal procedure. Steps 1. Remove the two (M2X3) screws that secure the optional I/O module to the computer chassis. 2. Disconnect the I/O-
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    Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket. Push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the optional I/O module (Type-C/HDMI/VGA/DP/Serial) into its slot from the inside of your computer.
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    Steps 1. Using a plastic scribe, push the coin-cell battery securing-clip on the coin-cell battery socket to release the coin-cell battery out of the slot on the system board. 2. Lift the coin-cell battery off its slot on the system board. Installing the coin-cell battery Prerequisites If you are
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    Steps 1. Insert the coin-cell battery into its slot on the system board with the positive side (+) label facing up. 2. Press down and snap the coin-cell battery into the slot on the system board. Next steps 1. Install the graphics card. 2. Install the side cover. 3. Follow the procedure in after
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    Steps 1. Press down on the latch on the intrusion switch cable and disconnect it from the connector on the system board. 2. Slide the intrusion switch and lift it away from the computer . Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component
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    it clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Power-supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the 2.5-inch
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    54 Removing and installing components
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    the optical-drive SATA cables from the retention clip on the support bracket. 2. Remove the two screws (M6X32) and slide the support bracket out from the slot. 3. Disconnect and unroute the power-supply cable from the routing guides on the chassis. 4. Remove the three screws (M6X32) that secure the
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    56 Removing and installing components
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    Removing and installing components 57
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    it clicks in place. 3. Replace the three screws (M6X32) to secure the power-supply unit to the chassis. 4. Route the power-supply cables through routing guides and connect it to the connectors on the system board. 5. Place the support bracket into the slot and secure it with the two screws (M6X32
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    Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. 3. Gently lift the processor from the processor socket on the system board. CAUTION: When removing the processor,
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    Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket on the system board. NOTE: Ensure that the processor-cover notch is
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    System board System board callouts - 5090 Small Form Factor 1. Video connector 2. Intrusion switch connector 3. ATX CPU power connector 4. Processor fan connector 5. Memory module connector 6. M.2 SSD PCIe connector 7. Power button connector 8. SD-card reader connector 9. M.2 WLAN connector 10.
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    Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5/3.5-inch hard-drive caddy. 5. Remove the graphics card. 6. Remove the solid-state drive. 7. Remove the WLAN card. 8. Remove
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    Removing and installing components 63
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    the following cables from their connectors on the system board: ● Intrusion switch ● ATX system board power supply cables ● Power button switch ● ATX CPU power supply cable ● SATA data cables ● SATA power cable ● Fan cable 4. Remove the four screws (6-32) and the single standoff screw (M2x4) which
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    Removing and installing components 65
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    66 Removing and installing components
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    the following cables to the respective connectors on the system board: ● Intrusion switch ● ATX system board power supply cables ● Power button switch ● ATX CPU power supply cable ● SATA data cables ● SATA power cable ● System fan cable 4. Align and lower the I/O panel into the slot on the chassis
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    4. Install the solid-state drive. 5. Install the memory modules. 6. Install the graphics card. 7. Install the 2.5/3.5-inch hard-drive caddy. 8. Install the side cover. 9. Follow the procedure in after working inside your computer. 68 Removing and installing components
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    3 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.
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    -selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices. Boot menu Press when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also
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    specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays
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    Table 3. System setup options-System information menu (continued) General-System Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the
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    or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software. Admin Setup Lockout Enable to prevent users from Password is set. Master Password Lockout Disables the master password support. Hard Disk passwords need to be cleared before changing the setting
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    POST Behavior Numlock LED Enable the USB devices to wake the computer from Standby. Enables you to control the Deep Sleep mode support. Enables the computer to be powered on by special LAN signals. Enables you to block entering to sleep mode in OS environment. Enables the NumLock function when
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    System setup options-Virtualization Support menu Virtualization Support Virtualization Specify whether a options-Maintenance menu Maintenance Service Tag Display the system's Service Tag. Asset Tag Create SupportAssist System Resolution Console and for Dell OS Recovery tool. Overview This
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    Code - An alternative to Service Tag, 11- digit numerical identification number for the computer. ● Ownership Tag ● Signed Firmware Update - This helps to verify that only Dell Signed and released BIOS can be installed on the computer. The Processor field provides information related to the CPU
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    computer. ● Native Resolution - This field mentions the native video resolution supported on the computer. ● Video BIOS Version - The version of the Drive (Enabled by default) ● Add Boot option - Allows the user to manually add a Boot path. Secure Digital(SD) Card Boot This section contains a
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    available are as follows(All options are enabled by default): ● Enable Front USB Ports ● Enable Rear USB Ports ● Enable USB Boot Support This section allows the user to manually enable the 4 USB ports on the front bezel (All USB ports are enabled by default.). The options are: ● Front Port 1 (Bottom
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    Left) ● Front Port 4 (Top Right) This section allows the user to manually enable the 4 USB ports on the back (All USB ports are enabled by default is configured in AHCI mode. ● RAID On - SATA is setup to support RAID (Intel Rapid Storage Technology). (Selected by default) This section allows the
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    Description This section contains a toggle switch which allows the user to enable/disable Multi-Display. (disabled by default). This feature is only supported on Windows 7 and above. This section allows the user to select the video controller for the primary display when multiple video controllers
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    Boot Modes Power This section provides power details and settings. Table 20. Power Options USB Wake Support Enable USB Wake Support AC Behavior Boot URL from DHCP(Dynamic Host Configuration Protocol) Selected by default. ● Manual Mode - HTTP(s) Boot reads Boot URL provided by the user. This
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    Description ● Power On - System powers on after AC power is restored ● Last Power State - System returns to the previous state after AC power recovery This the user to enable or disable Intel Speed Shift Technology support. This feature enables the operating system to select appropriate processor
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    ). This section lets the user enable, disable or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. The options available are as follows: ● Enable Absolute - Enables Absolute Persistence and load the firmware Persistence Module
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    by using the F9 camera mute key(LED on). This is the default selected option. ● Manual Shutter Control - Shutter opens when F9 key is pressed(LED off) and closes when F9 key drive password when the system is powered on from OFF state. The options are: ● Disabled (Selected by default) ● Reboot
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    which allows the user to disable active password support (OFF by default). Update Recovery This BIOSConnect BIOSConnect Dell Auto OS Recovery Threshold Dell Auto OS the user to enable or disable BIOSConnect setup to attempt cloud Service OS recovery if the main operating system fails to boot
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    Tag Asset Tag Wake on LAN Wake on LAN Auto On Time Auto On Time SERR Messages First Power On Date Description ● Off ●1 ● 2 (selected by default) ●3 Description This field provides the unique Service Tag of the computer. This field provides the asset tag which is a unique and up to 64-character
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    This section provides Performance settings. Table 27. Performance Options Multi-Core Support Active Cores Intel SpeedStep Enable Intel SpeedStep Technology C-States Control Description core frequency, decreasing average power consumption and heat production (enabled by default). System setup 87
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    to enable or disable CStates Control that configures the CPU's ability to enter and exit low power states. When off, it disables all C-States (enabled by default). This field allows the on this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 88 System setup
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    .dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse
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    FAT32 file system (key does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter that is connected to the computer ● Functional computer battery to flash the BIOS Perform the following steps to
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    an existing System or Setup password, if the Password Status is Locked. About this task To enter the System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed
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    . Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows
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    and validation number and contact Dell. Diagnostic LED behavior Table 30. Diagnostic LED behavior Blinking pattern Amber 1 White 2 2 1 Problem description Unrecoverable SPI Flash Failure CPU failure Suggested resolution ● Run the Dell Support Assist/Dell Diagnostics tool. Troubleshooting 93
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    Flash corruption ● Flash corruption detected by SBIOS ● If problem persists, replace the system board. Intel ME (Management Engine) Error ● Timeout waiting on ME to reply to HECI message ● If problem persists, replace the system board. CPU Power Cable Connection Issue 94 Troubleshooting
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    to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options. WiFi power cycle About this task If your
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    to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 at www.dell.com/support. 96 Troubleshooting
  • Dell OptiPlex 5090 Small Form Factor | Service Manual - Page 97
    through videos, manuals and documents. In Windows search, type Contact Support, and press Enter. www.dell.com/support/windows Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or
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OptiPlex 5090 Small Form Factor
Service Manual
Regulatory Model: D15S
Regulatory Type: D15S004
October 2021
Rev. A02